It wasn’t Europcar - it was fox. Complete waste of time in lines - poor service. Criminally slow
The car was great, counter person very nice, customer service over the phone was on point. The big issue was, it took over an hour of waiting in line at the counter to pick up the car. I wish I could have cancel and walked over to all the other rental agencies that had no line.
No cancellation is bullshit. There was not even a way for me to say that I'm not coming, so stop sending the emails.
It was not Europcar but Fox. Had I known I would have chosen another provider. This reflects negatively on Europcar. Also was missing insurance which increased the cost a lot.
First I think is very bad that if you as a company charge for the extra driver,you should say it,is first time for me with this situation with a car rental,that being said I paid the extra driver and the person who I spoke told me the final charges that I would have,and for my surprise I have more charges in my card, I ended up paying 300 dollars more than the 500 dollars of the original charge,I received a late fee,I don't even know why,if I deliver the car at the rigth time,and I only wanted to pay for the daily tools, wich on top on everything I end up paying a tool in Chicago because the car didn't pass,I'm very disappointed and I don't think I'll use fox rental anymore.
I pre-paid online and the had to pay large additional fees on pick up
