Book Thrifty car rentals in Chicago

Reviews for Thrifty in Chicago

Recent reviews

Traveler rating

Wonderful

10

Very good

2

Good

2

Okay

6

Fair

0

Mediocre

0

Poor

41

1.9

Thrifty and Priceline’s had extremely disappointing service with an over 2 hour wait to pick up the car and no flexibility to exchangeReviewed 2021 Jul 07

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10.0

Cons:Had to wait at the car rental counter, the line was long.Reviewed 2021 May 25

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2.0

Pros:Nothing, customer service representatives were rude and completely unhelpful. Stand in line for over 30 minutes only to learn there are no cars available for pick-up.Cons:Do not accept reservations, if you do not have cars available to pick-up.Reviewed 2021 May 20

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2.0

Pros:nothingCons:I waited on line for a half hour. when I got to the front, the guy told me they had no cars, and I would have to wait 1-2 hours. Another customer told me they were waiting 3 hours. I went to Budget and got a car right away.Reviewed 2021 May 16

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2.0

Pros:There were no cars. Waited 20 mon in a line 50 people long. When asked agent where line ended they didnt tell us there were no carsCons:Honesty.Reviewed 2021 May 07

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4.0

Cons:Cutomer service to extend rental for 2 more days due to family emergency. I ended up renting something bigger for half the price. In addition, I got charged for unlimited tolls but there are no tolls btwn Ohare and ChicagoReviewed 2021 May 01

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2.0

Pros:I had a terrible experience with this company. There was nothing good about it. I complained both to Thrifty and their parent company, Hertz, and did not get a satisfactory reply to either complaint.Cons:I was travelling unexpectedly due to a family emergency and needed a rental car to get home as soon as possible. When I reserved the car, I was quoted a reasonable, fair market price. When I got to the airport and actually rented the car, the amount was about triple that amount due to extras like liability insurance, extra driver, I-Pass charges. It was late at night, I had been travelling all day and needed to get home to deal with the emergency and not thinking clearly, I accepted all the charges. After I got home and had time to review the charges, I realized that I didn't need any of the extras: my own insurance policy covered the liability, and I could have paid the I-Pass fees on-line after the fact. The credit card used to pay the rental was my mother's, who was with me, so they counted me as an extra driver, even though my mother, (who is 86), does not drive. When I called to explain the circumstances, and ask for a partial refund, they said the charges could only be changed at the site of rental, back at the airport 4 hours away. I tried to speak to an attendant when I returned the car and that was impossible. There was no one to be found. I complained to both Thrifty and Hertz to no avail. They are not sympathetic to their clients' circumstances and seem to care a less about your customer experience. I consider that Thrifty engaged in fraudulent, unscrupulous behavior. I will not use any of the Hertz companies again and I urge you not to do the same. I would ask Kayak to remove them from their website.Reviewed 2021 Apr 21

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10.0

Pros:YesCons:Cost changed in second week when I purchased it.Reviewed 2021 Apr 17

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2.0

Pros:Nothing. When we arrived at 21:30 hrs to pick up car, the attendant was not there. We we were informed s/he had left at 21:00 hrs. I had informed the rental that I would arrive approximately at 22:00 hrs. There were also others waiting for same reason. We were all redirected to Hertz which was the only agency still open.Cons:See above.Reviewed 2021 Apr 04

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6.0

Cons:The drop off was fine, however the pickup was difficult and took two hours.Reviewed 2021 Mar 29

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4.0

Cons:They didn't have any cars when I arrived for my reservation. 6 other people before me waited as well. They should be more organized, completely messed up my morning.Reviewed 2021 Mar 12

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2.0

Pros:Nothing. They had zero vehicles available when I checked in despite my reservation. Was told they "might" have a car for me in 2-3 hours. Unacceptable. I then had to rent as a walk-up customer at one of the other agencies, which of course cost significantly more.Cons:Have cars available if people reserve them!!!Reviewed 2021 Feb 23

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• What is the most popular rental car from Thrifty in Chicago?

  Supplier choice (Class Special Sedan or similar) is the most frequently booked rental car type from Thrifty in Chicago.

• How many car rental locations does Thrifty have in Chicago?

  Thrifty has 5 rental locations in Chicago. Take a look at our Thrifty rental location map to find the best rental cars near you.

• Does Thrifty have a car rental location at the airport: O'Hare Intl airport (ORD)?

  Yes

• Does Thrifty offer shuttle or airport pick-up services from O'Hare Intl airport (ORD)?

  Yes

• Does Thrifty have a car rental location at the airport: Midway airport (MDW)?

  Yes

• Does Thrifty offer shuttle or airport pick-up services from Midway airport (MDW)?

  Yes

• Does Thrifty have a car rental location at the airport: Greater Rockford airport (RFD)?

  No (According to our data)

• Does Thrifty offer shuttle or airport pick-up services from Greater Rockford airport (RFD)?

  No (According to our data)