Book Payless car rentals in Chicago

Reviews for Payless in Chicago

Recent reviews

Traveler rating

Wonderful

11

Very good

9

Good

1

Okay

5

Fair

1

Mediocre

0

Poor

23

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car was cleansaid they would

car availablegreat price

get the carcustomer service

friendly staff

8.0

One of the tires had low air pressure when I picked it up, feels like something they should've handled before giving me the car. Overall, good experience with the car itself.Reviewed 2024 Apr 16

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4.0

It is more what I did not like. The vehicle, a Jeep SUV, had no interior lights that worked when you opened the doors. But worse of all the tail lights did not work at night! That was dangerous and shows a lack of maintenance care by Payless. I was not happy.Reviewed 2023 Nov 13

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8.0

Payless had a very smooth process with kind and friendly people, the car was very clean and in great condition. When I returned it, however, the person who marked the car as returned did not check whether I had filled the car up with gas (I had filled the car up with gas) and charged me for not doing it. The customer service team has been very helpful in getting that false charge removed. Would recommend PaylessReviewed 2023 Oct 16

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6.0

The waiting times were horrendous the first agent Josh who was solo did a great job getting patrons their vehicles but the waiting lines were terribleReviewed 2023 Oct 11

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4.0

Everything was very confusing at pickup and drop off. The cars are collocated with Avis and Budget but the people and information are not. No instructions in my booking email, and poor signage at the O’Hare car rental facility meant that my wife and I wasted precious time wandering around searching for answers.Reviewed 2023 Sept 19

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10.0

Pros:Sherry at Ohare facility was most accommodating.Reviewed 2021 May 13

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10.0

Pros:Staff very friendly and helpful. Whole process was very easy.Cons:I don’t have any recommendations for improvement.Reviewed 2021 May 01

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9.2

Pros:Almost everything was fantastic. Customer service was timely and pleasant...there were only two of us in line, but there was no effort to put me off. Drop-off was easy and also quick. No receipt provided at drop-off, told I would receive via email. I filled the car with gas before turn-in...haven’t seen the receipt yet, but do hope I wasn’t charged for gas as that appears to be a problem for some.Cons:Getting the email receipt for the car rental facility is far from timely. When traveling for business in particular this receipt is critical for expense reports and a delay in the receipt costs money in disbursement lag, AND is frustrating. For this reason alone, I would generally rate lower, but the rest of the service and the car itself was really very good.Reviewed 2020 Nov 11

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7.2

Pros:Swiftly processsCons:The Smoke smell of the car was intense - has no tiene to go back and ask for another vehicle. The price was exorbitant. Two hundred dollar for three days.Reviewed 2020 Sept 29

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10.0

Pros:Great experienceReviewed 2020 Sept 26

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3.6

Pros:Car was cleanCons:Car was leaning to left all the time. Brakes were so bad that it shaked like crazy everytime press on the brake pedals. I have not felt safe for a moment in that car. When I called them they were not helpfulReviewed 2020 Aug 06

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9.6

Pros:Great price, got a brand new car that was bigger than I reserved, very nice staff.Cons:The wait at the pickup was a bit long and there was only one person at the counter.Reviewed 2020 Aug 03

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• What is the most popular rental car from Payless in Chicago?

  Standard (Chevrolet Colorado or similar) is the most frequently booked rental car type from Payless in Chicago.

• How many car rental locations does Payless have in Chicago?

  Payless has 2 rental locations in Chicago. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: O'Hare Intl airport (ORD)?

  Yes

• Does Payless offer shuttle or airport pick-up services from O'Hare Intl airport (ORD)?

  Yes

• Does Payless have a car rental location at the airport: Midway airport (MDW)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Midway airport (MDW)?

  No (According to our data)

• Does Payless have a car rental location at the airport: Greater Rockford airport (RFD)?

  No (According to our data)

• Does Payless offer shuttle or airport pick-up services from Greater Rockford airport (RFD)?

  No (According to our data)