Book Dollar car rentals in Chicago

Pros: Someone from Hertz helped us, thank God.

Cons: Dollar closed at 5pm our flight landed at 6pm. There was NO ONE there to help us- the counter and in the garage were empty. This was an hour and a half fiasco. Fortunately someone at Hertz helped us. The SUV we rented wasn’t available, so we got a minivan that had been smoked in. It smelled awful! I will never use Kayak again

Pros: It wasn’t clear until after the purchase that it was no refundable or exchangeable. We had a emergency and needed to change the dates and was unable to do so, we lost all our money.

Cons: Unable to reach anyone at kayak

Pros: Staff was very friendly and the car was very clean

Cons: The vehicle I was assigned was smaller that what I had reserved and paid for.

Pros: The staff communicated with us about the delay

Cons: I didn’t end up renting a car because the wait time was 2.5 hours. I had to go spend 4x as much on a neighboring rental company

Cons: I was charged over $600 for a rental that was booked originally at $268. I was not able to return the car on time due to weather. I kept it an extra 13 hours. Dollar said I had to pay a “weekly rate” for 5 days. In essence, I was charged nearly $350 for an extra day.

Pros: Nothing

Cons: Car availability

Pros: The staff when I picked up was nice but my car was not ready when I arrived. They forgot about me when he asked me to take a seat and they would call me. 45 minutes later I went to the counter and asked what the problem was. Then they had the car. It was late so it was dark and I could not see the interior of the car very well.

Cons: My car should have been ready when I arrived. I waited 45 minutes I had booked it a week earlier. The next day in the daylight, I could see that the car was not clean. The dash was full of dust and fingerprints. The exterior was not really clean like you expect.