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2.0
never again very badReviewed 2023 Sep 28
review from![kayak]()
4.0
Pick-up was a huge hassle; they overbooked and I waited 3 hours for a car.Reviewed 2023 Sep 26
review from![kayak]()
2.0
First off I ordered an intermediate suv from you purposely not picking an electric one for which you had options. However you switched me to price line and price line downgraded my car to impact electric suv. I spent 2 hours on the phone. With them no resolve. After waiting 1 hour I. The rental line The rental company convinced me to pay them to “upgrade” back to the intermediate suv. The upgrade was more than the original rental but I had no choice since an electric wasn’t going to work and price line was solving nothing despite the fact I have the original order screen shot showing I purchased an intermediate suv. So we get ti the pickup area they only have electric sitting there and are pushing people to take them. They have gas cars but are keeping them offsite. Waiting their anouthet hour before we were given a vehicle in the end after paying for an intermediate suv 2 times over we were given a Chevy Malibu. A car not even an suv. I Will never do business with Dollar, price line or kayak again. The only real lose is Kayak I have been a customer for 15 years but after this I now longer can trust I’ll be getting what I paid for. My suggestion to you is don’t do business with others you can’t trust because it makes all the search variables you have useless and loses your customers trust.Reviewed 2023 Sep 24
review from![kayak]()
2.0
Car was very dirty outside, website will trick you in to getting a full EV and at the front desk will charge upgrades in order to get a gas car.Reviewed 2023 Sep 18
review from![kayak]()
2.0
Nobody was at the desk during advertised business hours. There was a sign directing customers to another agency desk, which was also closed. There was a line of 100 people and only 1 staff member in the entire car rental center.Reviewed 2023 Sep 16
review from![kayak]()
4.0
Nothing, long queue at Thrifty as no one at Dollar desk, no combustions cars left only option was Electric,issued 2 ferries toy destination due to long wait to collect vehicle and extras cost me an additional 355 dollars, a total rip offReviewed 2023 Sep 06
review from![kayak]()
10.0
Great service. very easy and fast pick up and returnReviewed 2023 Sep 06
review from![kayak]()
2.0
Kayak site did not explain I could get an electric car, which I did not want. They doubled the cost at the counter for a gas car. Seemed unethical by Kayak and the car rental companyReviewed 2023 Sep 04
review from![kayak]()
2.0
Pick was horrible. The line was well over an hour. And the Dollar representative was nasty. The drop off was confusing. I expected much better from your company.Reviewed 2023 Sep 02
review from![kayak]()
4.0
Understaffed, again. No more Dollar renting- Honolulu was two and 1/2 hrs to get the rental, Boston was a little over an hour. Both are too long of a wait.Reviewed 2023 Aug 29
review from![kayak]()
2.0
Added on extra fees and had very poor customer service. Car was very average quality with 50,000 miles on the clock. Will not rent with them again.Reviewed 2023 Aug 21
review from![cheapflights]()
2.0
Staff were extremely unhelpful when things went wrong.Reviewed 2023 Aug 20
review from![kayak]()