Book Hertz car rentals in Boston

Reviews for Hertz in Boston

Recent reviews

Traveler rating

Wonderful

35

Very good

13

Good

5

Okay

11

Fair

3

Mediocre

0

Poor

45

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friendly staffpick up the car

car availablerented a car

car was cleanwrong location

location was closedcar was dirty

pick up and dropgreat experience

2.0

After making the reservation on line, I went in person to the office to add an additional day to the rental. After waiting in line for 30 minutes at an office in downtown Boston staffed by a single person (the rare office not out at the airport), the person in the office did this and quoted me a price which was essentially the same as the initial quote with one more day at the same daily rate. When I went later to print the rental information which was emailed to me I discovered that the price had gone up by 35% (for taking a 9 day rental to a 10 day rental) with an increase in both the base rate and the daily rate. After close to an hour on the phone with unhelpful customer service, I cancelled the rental and went to Enterprise instead — a price comparable the original quote from Hertz, with an office staffed by multiple people eager to be helpful. An experience which will shift my loyalty in the future.Reviewed 2023 Sep 20

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2.0

I booked a reservation and was not told that the location CLOSED at 4:00 on Saturday! My train didn’t get in until after 4:00. It cost me several HUNDRED DOLLARS to get a car at the airport.Reviewed 2023 Sep 07

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6.0

Tried to rent me a Tesla, but where we were going did not have easy access to charging stations, then had to pay to “upgrade” to a lower class gasoline car. This was not requested or mentioned in reservation, but what can you do. I tried calling to change my vehicle drop off location to another near by location and customer service was poor, lady barely spoke English and could not understand what I was asking. I basically gave up. The car was otherwise fine.Reviewed 2023 Aug 08

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2.0

I made a rsvp for 11am but when arrived at 1050am there was a wait of 2 guests in front of me and a single clerk who informed me that they had no cars to rent. He said they are working to get cars but it will take about 20 min. I asked one of the guests who was there before me how long they have been waiting, and they said over an hour. Since i had luggage with me and more customers continued to arrive for vehicles that weren’t there, there was no room for me to stay in the lobby, so i waited outside where it drizzled rain on me and my belongings the entire time. After an hour of waiting I was called in to finalize the rental. I told the clerk that I was expected in NYC at a certain time and now will be late since I am over an hour past schedule, and asked if he can do anything to make up for the delay. He said he will be discounting the rental due to the issues but didn’t give me any discount. I told him I needed to add a driver, when he said he will give me the additional driver at no charge … a $16 savings. If I hadn’t had the additional driver I do not think a discount would’ve been given. I then had to wait an additional 20 min for them to “check on the car”. The car had several large scratches, all tire rims were badly dented, and the trunk couldn’t open with the key fob. This experience was not a good one and after the long wait in the rain, I was over 1.5 hours late departing Boston. I will think twice before using Hertz again.Reviewed 2023 Jul 11

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4.0

The location in downtown Boston instead of airport was the worst possible location. Traffic in Boston made it difficult to reach your office. Staff at office was good. Car was dirty when picked up.Reviewed 2023 Jun 25

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2.0

Counter folks were very kindReviewed 2023 Jun 19

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2.0

Rental was for the wrong location. Called Hertz to get it fixed and they wanted to charge over $500 for a 1 day rental so I wasn’t even able to get a car from them.Reviewed 2023 May 14

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8.0

we didn't get the car we payed for; Hertz gives whatever car they have at their disposal at the time we arrived at their counter.Reviewed 2023 Mar 20

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2.0

I still can’t get my car, I’m still waiting! There is no personnel in Hertz, this is a very bad experience as a customer!Reviewed 2023 Mar 10

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10.0

Everything was greatReviewed 2023 Mar 09

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10.0

Everything was greatReviewed 2023 Mar 09

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4.0

Both Hertz check-out and return (check-in) staff were a tad grumpy / diffident. Facility was cramped, difficult to find / get to, dirty. Check-in (return) process poorly explained. Though the 'Price' was the decider, that this pick-up location was NOT at the airport wasn't well advertised.Reviewed 2023 Mar 06

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• How much does it cost to rent a car from Hertz in Boston?

  On average a rental car from Hertz in Boston costs ₪309 per day.

• What is the most popular rental car from Hertz in Boston?

  Standard (Kia Sorento or similar) is the most frequently booked rental car type from Hertz in Boston.

• How many car rental locations does Hertz have in Boston?

  Hertz has 4 rental locations in Boston. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Logan Intl airport (BOS)?

  No (According to our data)

• Does Hertz offer shuttle or airport pick-up services from Logan Intl airport (BOS)?

  Yes