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2.0
We had to wait several minutes for Guillermo to find us a car. In the meantime, at least 10 other people in line behind us, got their cars from other agents and left. When Guillermo finally found us a car, it turned out to be the wrong size. We requested and paid for a full-size vehicle, and we got an intermediate sized vehicle that squashed people together and was difficult to store all the luggage. The return check-in went smoothly, but the pick up was horrible, in the car we got was not what we ordered. So overall, this was not a good experience.Reviewed 2023 Sep 25
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6.0
I rented through Costco. When I went to pick up my car, the service person said I was on the "do not rent to" list. I believe it had to do with a claim I filed last year that was resolved (or so I thought). The service person gave me a number to call and I got a voice mail twice which wasn't helpful - they never did call me back. The service person then made a few calls and finally agreed to rent to my husband. The service person was very helpful. It would have been nice to have known about this situation before showing up at the Budget counter.Reviewed 2023 Sep 23
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10.0
Very comfortable, amazing gas mileage. Needs better signage to the downtown location at Seaport, (on the building) The rental agent was very helpful, efficient and pleasant.Reviewed 2023 Sep 22
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10.0
Great experience all around!Reviewed 2023 Sep 19
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8.0
When collecting the car at the Rental Counter, the queue was 45 minutes- too long in my viewReviewed 2023 Sep 19
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8.0
Positive: Car was clean and new. Negative: Pickup took a long time. Waited in line for an hour or more.Reviewed 2023 Sep 05
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8.0
Hidden fees were added AFTER car return. Not explained, either.Reviewed 2023 Aug 18
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8.0
Horrible dropoff experience in Philly. No signage explaining what to do. Pulled into lanes that looked like a place for cars to be left. There were a few people outside that saw me arrive but did nothing to help and quickly disappeared. Went inside to the counter and waiting in line for a while... only to finally get to the front and be told "oh you just have to leave the keys in the car and you can go." Terrible.Reviewed 2023 Aug 02
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2.0
not goodReviewed 2023 Jul 22
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2.0
After waiting in line for 3 hours to get the car, it was full of dirty napkins and had no gas. After pointing this out, the manager had to leave with the car to fill it before returning with it again, still full of dirty fast food napkins from the previous renter.Reviewed 2023 Jul 20
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8.0
clean the car before rent itReviewed 2023 Jul 08
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8.0
Pick up was fine despite the long line, but drop off the person was gone when we got there and we had to wait 25 minutes for him to return. If someone needs to go to lunch, you need a second person working there.Reviewed 2023 Jul 03
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