Pros: Unfortunately, there was no chance for me to like anything as E-Z did not have my reservation on file. I spent over an hour at the counter looking to see if the order was wrongfully placed for a different day, if it was set for a different pickup location, or if the rental company had been changed (I individually checked with Alamo, Advantage, Hertz, Enterprise, and more) to unfortunately find out there no company had my reservation on file. By the time the entire ordeal was done, and the option was to reserve a new car, we were so late that we decided to completely change plans and not rent a car for the day. This put extreme stress on myself with family visiting town and I am incredibly frustrated with this experience. Please contact me at firstname.lastname@example.org or (708) 212-6034 to advise next steps - I kindly ask to be refunded for both the car rental and the insurance policy as neither were used.
Pros: easy in and out
Cons: more people at the checkout, waited almost half an hour for my turn
Cons: The signage for the desk was difficult to find, the car exterior was dirty including windows and mirrors.
The gas wasn t full and was low about 100 miles, I filled it a day later and drove that far before gauge returned to the point where I picked it up
Pros: Staff at counter was good, requested a vehicle with "in" state tags. Was told the vehicle had "Massachusetts tags".... it did not, then the gentleman in garage fought with me when I got to the vehicle with "Virginia tags!!!"..... He was very rude and he had 6 vehicles of same model with "Massachusetts tags" but wouldn't let me switch!!!! Ridiculous.....
Cons: Using another rental company bc upon returning the vehicle I couldnt find anyone to check me out???? So I proceeded to the rental counter and NO ONE there either at 730am in the morning, it's been a few days and yet to recieve my receipt..... Last time I will use a second rate rental company, I travel for a living and if your a businessman dont use EZ car rentals!!!!
Pros: the staff at our pick-up were stressed because of the long line (we waited over an hour to pick up our car). Our attendant was chippy and not very helpful.
The car was excellent.
Cons: the terribly long wait to pick up our car. Had to change our plans.
Cons: Check-in staff was exceptionally rude. Apparently customer service no longer matters.
Pros: There was one staffers who was helpful and apologetic regarding poor signage at the airport. I also appreciated the man who checked the car out and was careful and helpful
Cons: The counter staff were rude and simply did not care. They blamed me for missing the counter sign and could not have been more dismissive and unhelpful. With that attitude, I will avoid EZ rental in the future.
Pros: The counter girl was super friendly and happy, and the return was easy. The car got great mileage!
Cons: There is always a long line & a long wait to register. The staff is friendly & helpful. I asked about specials; I was told I could upgrade for $45 but was not told that was based on $15 per day. My total was greater than $45. I want a refund for the overage. Returning the car was super simple.
Cons: Early Saturday morning 6:00am to 7:00am there was nobody to assist me so I went to a Competitor
I would appreciate a full refund
Pros: Car was nice and clean
Cons: The staff was short and curt at counter and in the garage. It cost me 185$ to extend my rental for less than 8 hours which is insane. Just go with a major name when it comes to rental cars, more options that way and better service.
Cons: EZ Rent-A-Car did not a car available, even with the reservations secured more than a week prior. The rental company had a host of customers that had reservations who were not able to get a car.
Economy (Hyundai Accent or similar) is the most frequently booked rental car type from E-Z Rent-A-Car in Boston.
E-Z Rent-A-Car has 1 rental location in Boston. Take a look at our E-Z Rent-A-Car rental location map to find the best rental cars near you.