Guest reviews
Overall rating
8.6
Excellent
Based on 125 reviews
Cleanliness
8.6
Comfort
8.8
Pick-up/Drop-off
8.4
Value for money
8.4
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Pros
"Good car with low mileage"
(in 349 reviews)
"Easy pickup and drop off"
(in 174 reviews)
""Great service, with great efficiency.""
(in 185 reviews)
Cons
"No cars available despite confirmation."
(in 276 reviews)
"Car had terrible smell."
(in 269 reviews)
"Car had terrible smell."
(in 273 reviews)
Recent reviews
Traveler rating
37
6
5
1
6
Find reviews that mention:
customer service
credit card
car was clean
car available
quick and easy
great car
great experience
easy drop
staff was helpful
mandatory insurance
great service
great price
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9.2
Cons: No one at counter at BOS upon arrival at 10:30pm. No sign saying to go up to where cars are. Finally found my way there. After saying they didn’t have the 8 seat suburban available that I had reserved, they eventually found one. Everything was great after that.
review from
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2.0
Pros: The staff incorrectly filled out my paperwork and then over charged me for my rental. I have yet to hear back from them to correct it.
Cons: The staff incorrectly filled out my paperwork and then over charged me for my rental. I have yet to hear back from them to correct it.
review from
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6.4
Pros: They had issues with their credit card reader/computer and I had to wait for them to call my credit card company to verify it. This was at 1100pm after a long day of travel.... so it was a little annoying.
Cons: The car was pretty beat up on the exterior and interior. Good news was they didn’t charge me for the condition of the car. I would have spent most of the rest of night circling things on the form otherwise.
review from
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8.4
Pros: Easy to pick up and drop off and the shuttle was also expedient to and from the airport. Car was new with 300 miles.
Cons: The cost was higher than quoted after all the incidental tax was added. Probably a state issue but should have been an up front cost quote.
review from
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10.0
Pros: Friendly and easy couldn’t ask for faster service
review from
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2.0
Pros: Arrived and national did not have reservation and did not have any other cars. Told us to call other locations. Was on the phone for several hours. National has only 2 other available cars in the area and was trying to make me pay regular price for the other cars despite not having or being able to honor my reservation. Was told the local regional manager would call me and I am still waiting for their call. Will not be renting w national again and cannot trust that reservations made on this website will be honored moving forward
Cons: Honor reservation. Have rental car available if there is a booked reservation. Do not falsely sell these reservations if the company cannot honor them. Very disappointed all together
review from
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8.0
Cons: Should give car with full tank of gas
review from
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10.0
Pros: Staff was very helpful, would rent from National again!
Cons: We did have to take some of our time to have the oil changed in the rental, not a bad thing but would have been better if we didn't have to worry about that.
review from
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9.6
Cons: All was great
review from
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9.6
Pros: Friendly, helpful staff. Offered upgrade at no cost when initially booked car was not readily available.
Cons: The location (inside a parking garage inside a large buildling complex) can be difficult to find both for pickup and for dropoff.
review from
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6.8
Pros: The car was good and quality as expected.
Cons: The main drawback was the pick-up of the car. The priceline system is not transparent at all, I had asked for a pick-up at Boston airoport and it came up that this was at the city center. This made everything more complicated.
review from
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10.0
Pros: So smooth and easy.
Cons: I loved it - no improvements I can think of.
review from
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Where can I find National car rentals in Boston?
Top tips for renting a car from National in Boston
- 25% of our users found rental cars from National in Boston for ₪209 or less
- Standard rental cars from National in Boston are around 39% cheaper than other car types, on average
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