Guest reviews
Overall rating
7.6
Good
Based on 256 reviews
Cleanliness
8.2
Comfort
8.0
Pick-up/Drop-off
7.2
Value for money
7.3
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
52
37
28
16
11
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
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9.6
Pros: The staff was very helpful and made the process easy. Finding a one-way rental was not easy, so I appreciated the flexibility.
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8.0
Pros: Vehicle was clean and well equipped
Cons: No agent available at rental counter. Had to travel to a different terminal to get rental. On return, there was no one at drop-off. Sign said to proceed inside with rental agreement, mileage, fuel level, etc. Again, no agent at rental counter. Was told by airport info desk to just leave keys in car and I would receive an email after they check-in my rental.
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2.0
Pros: nothing
Cons: Better customer service.They were completely rude. Upfront and clear charges and fees. Non blood stained seats. A brand new truck that is not a pile of junk.
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9.2
Pros: Friendly staff
Cons: Quicker check-in
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9.2
Pros: Quick in and out. Friendly and capable staff. Good car..
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7.6
Cons: When putting seats down in back there was food crumbs
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8.8
Pros: I received a brand-new car, which I could never expect but it was nice.
Cons: I was never offered but yet charged for satellite radio. When I complained, the charge was removed. When I returned the vehicle, there was not someone there to do the inspection. I had to ask them to do it. Was instructed to just leave the key in it, which I think is a bad plan.
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5.2
Cons: My car was not clean , in fact I found a prescription bottle under the seat from a previous renter
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10.0
Pros: Friendly checkout people.
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3.2
Pros: Drop off
Cons: Didn’t get the car that was reserved. The replacement was not close to the same. It took forever to find a car that I I didn’t even want. If you request a large SUV, a mini van is not an equal substitute.
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7.2
Pros: I know it is policy, but we were not ready for the required credit card deposit. I was expecting to use my debit card.
Cons: Since it is a national policy, I can't really suggest anything.
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10.0
Pros: The staff was more than helpful and accommodating. I have limited mobility. One of them volunteered to take my wife and I to the terminal with our luggage. That is what I call above and beyond.
Cons: Overall a very positive experience.
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