Book Hertz car rentals in Minneapolis

Reviews for Hertz in Minneapolis

Recent reviews

Traveler rating

Excellent

75

Good

28

Okay

28

Mediocre

28

Poor

2

Find reviews that mention:

car was cleancustomer service

pick up the carcredit card

car availablelocation was closed

rented a carwrong location

pick up and dropnever rent

friendly staffcar was dirty

great experience

8.0

The customer service agent was very polite.Reviewed 2022 Aug 02

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6.0

It was a slow process. I thought it would flow easier sense everything was already done online.Reviewed 2022 Jul 11

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2.0

Hertz accused me of crashing their car. I drove the car a total of three times and parked in safe places. The car was in exactly the same condition when I dropped it off. Hertz sent me an email later after dropping it off claiming that I had been in an accident and asked me to admit to the fact. I refused, and now they have started legal proceedings. I even bought the Hertz recommended collision coverage, which they claim I now have to go through an insurance company to deal with. What a joke.Reviewed 2022 May 18

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4.0

no pickup in terminal #2 as usual. Had to take shuttle to another terminal. Added almost ½ hour to process and slow line when I finally got to the right spot.Reviewed 2022 Apr 19

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10.0

That I was able to get a rental vehicle in an hour notice as I found out our flight was canceledReviewed 2022 Apr 04

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8.0

Their directions were clear. Pick up and drop off was seamless. Car was less not immaculate, but clean for the most part.Reviewed 2022 Mar 26

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8.0

Ordered a compact, kept getting told it was too small or they didn't have one? I couldn't figure out what it was, so ended up getting an upgrade to mid-size and having to pay for it. Just give me the car I booked. I live overseas; I know what a compact car is.Reviewed 2022 Mar 10

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2.0

Hertz agent at airport did not honor my confirmation booking through website. She made me do the rental through Hertz which cost me over $400 more than the quoted price. Van was a 2019 but looked like it was from the 1980s and was dirty. We had to clean the van when we got to our hotel. Worst experience from Hertz that we’ve ever had!Reviewed 2022 Jan 26

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2.0

They would not honor my reservation. I’m never using hertz or kayak againReviewed 2021 Dec 30

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4.0

This was in the area where the vehicles were at the airport. The key fob needed a new battery. I was told to go get one and we will be reimbursed or I could pick a different vehicle. So I went to the counter to ask a question and because I wasn't a Gold Member, they turned around and walked away. So I got into the same vehicle and drove out. On our trip we had to find a store to replace the battery. Not a fan at all. Bringing the vehicle back, I couldn't get my money back, I had to get it back thru a voucher when we rent next time. Not a fan!!!!Reviewed 2021 Dec 27

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10.0

Good customer service and efficient. Nice clean car.Reviewed 2021 Dec 17

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2.0

The price is more competitive than others, but ...after we picked up the vehicle, we found The gas is only half filled, that is OK The tire warning sign was on, we checked with service desk, we were told that it was cold temperature and will be gone when warmed up, it it stayed on for all 10-day trip, luckily we checked the tire pressure and it was OK. After 1 day of driving, the engine coolant light was on, we had to stop at a gas station and found coolant level was below LOW limit. So we bought a jug of coolant and added to full line. The windshield wiper fluid was low and the wiper had grinding noise when used, we had to manually control to wipe only 1-2 times and turned it off. Luckily we finished our trip safely, last year they charged us $450 for lost item after return and we did not even know what was missing, no sure what to happen this time. Probably not to use Hertz next time.Reviewed 2021 Dec 11

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• What is the most popular rental car from Hertz in Minneapolis?

  Compact (Nissan Versa or similar) is the most frequently booked rental car type from Hertz in Minneapolis.

• How many car rental locations does Hertz have in Minneapolis?

  Hertz has 2 rental locations in Minneapolis. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Minneapolis St Paul airport (MSP)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Minneapolis St Paul airport (MSP)?

  Yes