10.0
The staff was goodReviewed 2023 Sep 21
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10.0
Car is brand new and clean. Reliable car provided that made my driving trip easy.Reviewed 2023 Jul 21
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2.0
I was unwittingly involved in what appears to be an insurance scam perpetrated by Raj at the Sixt Heathrow Terminal 2 pickup when I picked up the car. The vehicle had extensive damage to the rear and even though I was happy to take it as long as they documented it - Raj refused to do so and threatened to call the police if I took a photo of it with him in the photo as evidence. The damage was NOT listed in the contract. I got around the scam by emailing your office a photo of the damage BEFORE I drove the car away. Raj was acting like a lunatic and I am sure glad that I did what I did - because sure enough your organization blamed ME at the end of the rental for the damage. Anyone else would have not noticed when they picked up the car and would have been screwed. Its also a good footnote to mention that the vehicle was parked about 1 inch away from the metal barrier, which meant that it would have been impossible to see the damage - I believe this was done on purpose to hide the damage from a renter. I could not get the manager Emilio from Terminal 5 on the phone to discuss this matter, so I remain pretty disgusted by the whole event. Raj is an angry liability and he does your organization no favors. Given this - this is the last time I will be renting from you, it is just too much trouble after a long flight. It took 2 hours from start to finish and Raj made a number of threats and incorrect statements which I am happy to share with you if you are interested.Reviewed 2023 Jun 23
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2.0
It was terrible. We were not able to pick up the car because they closed before our pickup time. Why did Kayak book our reservation when the pickup time I specified was AFTER their closing time?Reviewed 2023 May 31
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10.0
Excellent pick up and drop off great staff will continue to use themReviewed 2023 May 30
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10.0
Great experience. Quick and smooth. Great customer serviceReviewed 2023 May 29
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10.0
Jidit was really helpful with the whole process. She made it easy and pleasantReviewed 2023 May 21
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10.0
Great service at the rental desk in Victoria station. Car (Audi A1) was very small - even for a compact.Reviewed 2023 May 09
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2.0
We never got the rental. They closed at the appointed pick up time.Reviewed 2023 Apr 09
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8.0
Overall it was a good experience. There could have been better signage coming in from the M25.Reviewed 2023 Mar 13
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10.0
Good customer serviceReviewed 2023 Feb 11
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6.0
An hour's wait to collect (pre-booked) car from St. Pancras office. Single staff member was friendly but evidently overworked. Eventually a colleague arrived to help. Booked car was not available so an alternative was offered, different style - we booked a station wagon & received an small SUV, it was fine though. At the end of the rental we discovered we'd been driving around for 3 weeks with no spare wheel. Fortunately we didn't need it. Little bit disappointed with UK Sixt as we've had good service in Australia from them, but this level of service is seemingly normal for UK car hire companies.Reviewed 2023 Jan 29
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