Book Ace car rentals in London

London, ENG, United Kingdom
24 Aug — 31 Aug
Same drop-off
London, ENG, United Kingdom
Wed 24.08
Noon
Wed 31.08
Noon
Driver's age:

Pros

"The gas mileage"(in 621 reviews)
" and accommodating."(in 282 reviews)
" fast and helpful."(in 282 reviews)

Cons

"ing from here again!"(in 111 reviews)
" seats were stained"(in 33 reviews)
"Will Ace again."(in 111 reviews)

Reviews for Ace in London

Overall Rating4.4 OkayBased on 34 reviews
Cleanliness
5.5
Comfort
5.3
Overall
3.9
Pick-up/Drop-off
3.7
Value for money
4.0

Recent reviews

Traveler rating
4
4
6
17
1
Find reviews that mention:
8.0
I couldn't get a hold of the company before traveling to make amendments to the booking. I called Kayak and tried to call Ace and the name of the company was something else entirely. Kayak said to visit their kiosk when I got to Heathrow, there was no kiosk at Heathrow. No phone number would connect me to a human and in the end I showed up to pick up the time I wanted to change it to and they were very accommodating. Shame about the runabout in the lead up.Reviewed 2021 Oct 30
review fromkayak
1.9
They didn't accept the insurance on my credit card so the car cost a lot more than I had planned for. The car they gave me had worn through the brake pads and you could hear the rotors rubbing when you braked. I was staying 200 miles away from the rental place so was hard to bring the car back for a replacement. I am upset that they provided me with a car, that I drove my children around in, that was not fit for purpose. To add to this the person at the desk when I returned the car was not polite, barely talked and was not too apologetic about the state of the vehicle. Will never use again or recommend to anyone!Reviewed 2021 Aug 17
review fromkayak
2.8
Pros:Very confusing process. Ended up paying triple of what I thought I was going to. I would suggest a more reputable brand. Might cost more on paper but not worth the headache of this rental experience.Cons:Shuttle to the car park. Clear terms and conditions.Reviewed 2020 Mar 13
review fromkayak
3.6
Cons:The car I requested was not available, the insurance I prepaid I was told was not god enough. I had to pay an extra 350GBP on pick upReviewed 2020 Feb 11
review fromkayak
6.8
Pros:Clean new car.Cons:More information about the true costs incurred with the rental (e.g. insurance, milage).Reviewed 2019 Sep 08
review fromkayak
2.0
Pros:Bad customer serviceCons:Better communicationReviewed 2019 Jul 30
review fromkayak
2.0
Pros:The drop off was fast.Cons:I had a reservation for a car which the sales staff completely ignored to start a new transaction. They proceeded to ignore pricing to push their insurance plan, and basically wouldn't let you leave until you had purchased it. I literally told them what I thought they were doing was a scam.Reviewed 2019 Jul 18
review fromkayak
3.6
Pros:Terrible pickup and dropoff. Hidden feesReviewed 2019 Jul 09
review fromkayak
2.0
Cons:There is not a normal car shuttle and the Hopper would not take me to pick up car....you have to 6lb for Hopper. The rental place is impossible to find because it’s not called Ace.Reviewed 2019 Jul 08
review fromkayak
2.0
Pros:Staff were not friendly nor helpful there was no shuttle from the airport for rental pu. We had to pay for a hotel bus to drop us off .Cons:The whole set up could be better. Ace could do with revamping their entire system.Reviewed 2019 Jun 30
review fromkayak
3.6
Pros:When I asked questions about the operation of the car and GPS, people were helpful.Cons:(1) They would not accept my Amex card, claiming it could not be verified (without even trying it). They said it would never work anywhere in Europe. In fact, I continued to use it in many locations the remainder of my trip. (2) I returned car 2 days early and they would not give a partial refund.Reviewed 2019 Jun 24
review fromkayak
8.4
Cons:Had a previous poor experience with Green Motion. MUCH better this time. Smooth transaction, nice clean car, timely in and out. Very goodReviewed 2019 Jun 05
review fromkayak

Where can I find Ace car rentals in London?

Holiday Inn M4J4, Ace car rentals

Address

Holiday Inn M4J4

Hours

Wednesday07:00 - 19:00
Tuesday07:00 - 19:00
Sunday07:00 - 19:00
Friday07:00 - 19:00
Monday07:00 - 19:00
Saturday07:00 - 19:00
Thursday07:00 - 19:00

Phone

+44 20 8619 7000

Good to know

Most popular location

Holiday Inn M4J4

Most popular car type

Mini

Average price

₪216/day

Good deal

₪191/day

Top tips for renting a car from Ace in London

  • 25% of our users found rental cars from Ace in London for ₪191 or less
  • Mini rental cars from Ace in London are around 40% cheaper than other car types, on average

FAQs about renting a car from Ace in London