pickup process poor. lengthy and minimum of concern for my handicap condition.Reviewed 2022 Sep 14
review from
4.0
Pros:drop off was easy.Cons:vehicle was not full of gasoline. ordered a mid-size SUV and was given a 14 passenger van at a higher rate because they did not have a proper size SUV. there was no windshield water. windows were dirty all the way around.Reviewed 2021 Jun 01
review from
2.0
Cons:Our plane was delayed by a mechanical problem. I called budget to tell them it wasn’t certain we would pick up that night but would be on the first flight out in the morning and pick up our rental then. On the first call I was told no problem. The second call to confirm we had missed our connection I was told that Budget would not hold the car, that we would need to modify the reservation, which would cost an additional $200+ in spite of having the car one fewer day. I called back several times to see if a manager would help me to no avail. We ended up making a reservation with Alamo for less than our original one with Budget. Budget should have done the right thing and held the car til the next day at no extra cost.Reviewed 2021 May 30
review from
2.0
Cons:Car was dirty, gas not filled up and dented upReviewed 2021 May 30
review from
8.0
Pros:EZ drop offCons:Over 1 hour in line to pickup car...way too longReviewed 2021 May 25
review from
6.0
Pros:Drop off was fast, and staff was very friendly and helpful.Cons:Pick-up staff could have been friendlier. The car had not been cleaned on the inside at all, and visibility out of the wind shield was poor. Also not very clean on the outside either, and this was a premium class car!Reviewed 2021 May 23
review from
6.0
Pros:Easy drop offCons:There was a MASSIVE line at pick up and only 3 people working the counter. We waited an hour and a half to pick up our vehicle, which was not particularly clean, and then we weren't informed that they initially charge you $200 more than the bill amount (which falls off after you return the vehicle) but still added unnecessary stress and hassle of trying to contact them during what was supposed to be a relaxing trip.Reviewed 2021 May 17
review from
8.0
Pros:The agent who serve me at pick up time.Cons:Payment optionsReviewed 2021 May 10
review from
6.0
Pros:Staff friendly and helpful. Drop off easyCons:Car was dirty, inside and out. Not near enough staff to handle the crowd. Over an hour wait to get to the desk.Reviewed 2021 Apr 30
review from
6.0
Pros:Pick up and drop off agents helpful. Pick up took 1.25 hours.Cons:PriceReviewed 2021 Apr 23
review from
4.0
Pros:Cooporation was great.Cons:The car smelled like someone smoked a cigar in it. I had to spray the inside 5 times with an odor spray to remove or lessen the odor.Reviewed 2021 Apr 23