Guest reviews
Overall rating
7.0
Good
Based on 151 reviews
Cleanliness
7.1
Comfort
7.3
Pick-up/Drop-off
6.5
Value for money
7.2
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Pros
"Customer service was timely and pleasant"
(in 182 reviews)
"Car was clean cosmetically"
(in 1903 reviews)
"Staff was friendly at pickup."
(in 630 reviews)
Cons
"The car smelled like smoke"
(in 169 reviews)
"Will never rent there again."
(in 229 reviews)
"Have cars available if booked"
(in 2293 reviews)
Recent reviews
Traveler rating
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14
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10
17
Find reviews that mention:
customer service
car was clean
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car was great
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great car
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waited a few minutes
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2.0
Pros: Nothing
Cons: If when I booked the rental for RSW airport, the car was actually at the airport. Not 30 miles away and then they charged me more than double what I originally paid. Terrible terrible experience. I would never book through this again. So deceitful.
review from
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2.0
Cons: Worst rental experience ever. Waited over 2 1/2 hours to get a car and then they did not have what we pre ordered. Ended up having to go back the next day and they then tried to bill us an additional $200 + dollars for a car we never asked for. Poor customer service poor overall experience
review from
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5.2
Pros: Staff was friendly. Car ran well and the return experience was fine.
Cons: The line was entirely too long at Fort Meyers. I waited an hour in line to get to an agent. This was a terrible way to start my vacation. Doesn't this company have automated kiosks to use like the other car rental brands at Fort Meyers?
review from
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10.0
Pros: Although it was not at the airport terminal and we needed to take an Uber for pick up the staff was very accomodating and helpful. The whole process was quick.
review from
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2.0
Pros: Drop off was easy
Cons: Ok...where should I start? For starters they didn't have the car I reserved. However, I did start at the wrong Payless location so I will take partial blame. I still feel like they could of provided a better car. The car I received was disgustingly dirty, one headlight was out, and the smell of cigar smoke was awful. I called many times to complain and try to get the headlight fixed, but the customer service was pathetic at best. Never fully understanding my issue. I ended up popping the hood and fixing the headlight myself. I will NEVER.....NEVER EVER NEVER EVER rent through Payless again.
review from
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4.4
Cons: the car was sanitized but not actually washed when I picked it up. It also needed new tires desperately.
review from
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10.0
Cons: Better instructions for returning the rental
review from
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10.0
Cons: Simple question is why pay more? I don't see any difference. Same pick up as all the rest, same drop off. In the terminal. But price was much less.
review from
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6.8
Cons: We needed to shorten our rental from 7 days to 4 because of Coronavirus. We called 2 days before returning; the man told my husband they had no record of our rental!!! He tried again the next day and was told he couldn't change it; we should deal with it at the return. At the return, they told us we will have to call customer service, they cannot make changes like that. Of course customer service is telling us we should have dealt with it at the return!!! Is this the only company not working with customers during this unforeseen national crisis??!
review from
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2.0
Pros: Location was in an area that was not safe. The actual rental company was in a run down empty building dual purpose of moving trucks and materials. One person working and she was incredibly rude and snarky when I asked her questions about rental. I reserved a full size sedan and was offered a mini van.
Cons: Take them off your search results.
review from
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7.6
Pros: Office was easy to find and clean, staff was professional.
Cons: Car had high miles for a rental, had plenty of scratches, front plastic air dam scraped the ground on turns and bumps. Car was not washed or cleaned inside.
review from
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10.0
Pros: easy and economical
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Where can I find Payless car rentals in Fort Myers?
Top tips for renting a car from Payless in Fort Myers
- Economy rental cars from Payless in Fort Myers are around 44% cheaper than other car types, on average
FAQs about renting a car from Payless in Fort Myers
What is the most popular rental car from Payless in Fort Myers?
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Does Payless offer shuttle or airport pick-up services from SW Florida Intl airport (RSW)?
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