Pros: What started out as a bad experience turned out to be excellent. Booked car thru Kayak for a 12:00. Arrived at 12.01 and the gal said we are closed, I told her I booked for a 12:00 p/u. Couldnt do anything since the keys were locked in safe. Told to come back on Monday. Came back and spoke with Will regarding the problem we had on Sat. He gave us a great rate and allowed for me to return the car to the airport. His customer service was excellent!
Cons: Will, the manager, said he has sent numerous emails to 3rd parties regarding their close time at 12:00 on Saturdays to no avail.
Pros: Staff was nice. Long wait to get into car.
Cons: Not Clear this wasn’t an airport rental. Charged us for extra time.
Pros: The staff was friendly, and helpful and the pickup was convenient to the terminal.
Cons: The car upholstery wasn’t clean.
Cons: The car was over $1000 for dodge minivan 1 week. It was filthy, scratched and smelled like smoke. No washer fluid in the car. Had to Uber to the enterprise location and back.
Cons: Staff was not accommodating and rude.. came to visit my family due to a death and the manager had a problem picking the car up from our hotel. Our fight was stepped up due to weather and I did not have time to drop off the car.. I have never dealt with such rude staff.. Arrived and had to wait for the staff to clean a car. Back in Boston never a problem dealing with staff always friendly and accommodating..
Pros: The staff was very pleasant. the line went fast. the car was quite new and still in great condition.
Pros: Staff was very polite but clearly overwhelmed due to the spring break influx of customers.
Cons: Car was fairly clean, but glass and mirrors were not wiped down on the inside.
Pros: Easy pick up and drop off.
Pros: This was not a premium vehicle.
Pros: Staff was very rude and unorganized. Very unprofessional, screamed at me, never will book with budget ever again.
Pros: Please see below
Cons: The car was clean and we had no issues-but it was high demand caused the cost to be $700 for the week. This Enterprise location is 9 miles from the airport. They do not offer any shuttle, nor do they have reciprocity to drop the car off at the airport. So it was a hassle trying to find an early morning pick up from Enterprise to the airport, and the cab cost $40. Uber/Lyft are not reliable at that time of the day. I called Enterprise many times throughout the week and was on hold forever, or got someone with poor customer service skills. Suggestion is to offer something - either a shuttle, a partnership with a can company for a discounted cab rate, or the ability to drop off at the airport Enterprise location to customers with early morning flights.
Pros: Nice car, good mileage
Cons: After making the reservation, there was no indication that the rental office was at a different airport. So, we had to Uber over to a different airport to get a car. There were several customers in the correct office that were also having the same problem. Same when we returned the car. We had bo transport outselves back to the city’s primary airport. That cost us a lot of time and Uber expense.
Standard (Hyundai Santa Fe or similar) is the most frequently booked rental car type from Enterprise in Fort Myers.
Enterprise has 8 rental locations in Fort Myers. Take a look at our Enterprise rental location map to find the best rental cars near you.