Guest reviews
Overall rating
7.1
Good
Based on 58 reviews
Cleanliness
7.3
Comfort
7.4
Pick-up/Drop-off
7.0
Value for money
6.8
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
9
6
2
5
8
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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2.0
Cons: I received a car with expired tags and they refused to change it. Very bad disrespectful costumer service
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2.0
Cons: Closed when got there, could not get a car from Budget
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3.6
Cons: Review your rental requirements it makes no sense absolutely none that a credit card is better then a debit card rethink that . I will never consider renting from you again
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2.0
Pros: Not one thing.
Cons: I made reservations and was sent on a‘wild goose chase “ for a car. I was not able to rent a car because the price almost tripled from my original rental price. So I ended up renting a car from Enterprise. (They provided EXCELLENT service)
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2.0
Pros: No it was all poor
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7.6
Cons: Better windshield wiper blades and some rain x on the windshield
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10.0
Pros: Smooth transaction. Price online is what I paid.
Cons: Nothing to note.
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3.6
Cons: I could have been alerted that the rental location where I was supposed to pick up the car closed at 6:00 PM, the same time as my pick-up. There was a fierce thunderstorm over Greensboro at that time, and I arrived at the rental facility at 6:08 to find it locked up tight. Not enough space here
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9.2
Pros: Drop-off super easy. Pickup was more complicated. They could not find the reservation. I was shifted back and forth between two agents. The woman who finally helped me was very professional.
Cons: See above
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9.6
Cons: It was a hybrid car. There were a lot of features that wasn’t familiar with like the figuring out the gas vs electric or how to use the air via the touch screen. The car was comfortable and drove smooth but I almost wish it wasn’t as fancy. Felt like I needed to read the manual before getting in. L
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10.0
Cons: Only thing that would h
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10.0
Great response when we needed to evacuate due to storm
Pros: Quick, efficient, polite
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