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8.0
My only issue was I wish the van would have been a low roof..wind is the enemy of the high roof.Reviewed 2022 Apr 13
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4.0
They didn't have any cars availableReviewed 2022 Feb 23
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2.0
They told me it was an all wheel drive vehicle. I rented that because we were going to the mountains and there would be snow. When I got stuck in the snow, I realized it was actually a two wheel drive vehicle. I tried to call the Greensboro office but got sent to a national phone tree and couldn’t reach a live person. It sucked.Reviewed 2022 Jan 19
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2.0
Made a reservation through kayak for a rental car, went to hertz to pick it up and staff was terribly rude and told me they have no cars and to call kayak to get a refund. Employee barely looked at me as he was too busy playing on his phone.Reviewed 2022 Jan 10
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2.0
No customer serviceReviewed 2021 Dec 31
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2.0
Made a reservation, then was told no available vehicles after going to pick it up. Front desk worker very rude about itReviewed 2021 Dec 04
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2.0
Staff at Fayetteville were terrible. Greensboro staff was knowledgeable, but first car was not cleaned and ended up with electrical issues and we had to return to Greensboro. Lost over 4 hours on road to backtrack. Next car was also not sealed after sanitizing and was 1,400 miles and 5 months overdue for oil change. THIRD car was fine. Terrible car rental experience.Reviewed 2021 Nov 30
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1.9
Unfortunately no cars were available for pickup even though we booked a car. The girl at the desk said they tried to get ahold of us, but we didn’t receive an email. They asked us to come back when they could possibly have a car for us but again, we didn’t receive a phone call, email or cancellation of the reservation. I now have to dispute the charges with my credit card company.Reviewed 2021 Oct 15
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1.9
it was deja vu all over again. The last time I rented from Hertz I upgraded from a midsize altima to a full size car. Hertz gave me an Altima and said it was a full size. This time I rented a full size suv ie armada,Pathfinder;Explorer. They provided me with a ..Kia Sorrenta which is classified as a mid size suv. Once again Hertz said it was afull size suv I will never rent from Hertz again because they have their own classification system that allows them to downsize you from what you expected and paid for.Reviewed 2021 Sep 28
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3.9
Good suv. Bad service. Call the hertz location I was using and never got a answer machine always cut the callReviewed 2021 Sep 06
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1.9
My reservation was for 3 days and was quoted for $970. The car I was given looked like a clown car. The agent refused to provide me a safer car even though I was paying almost $1000 for a 3 day rental. There were tons of cars in the Hertz parking lot. She was unapologetic and made no effort or attempt to appear to be interested in accommodating my request. She should not be in customer service. very disappointed, had to void my whole reservation.Reviewed 2021 Aug 24
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10.0
Excellent service. Clean car. All good.Reviewed 2021 Aug 22
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