Pros: The staff was friendly. They were willing to go the extra step for us.
Pros: The car itself was clean, well-functioning, and enjoyable to drive.
Cons: If it's a busy week, prepare for long lines at pickup. Next time I will likely uber to a different agency. It took 50 minutes to go through the line, and the Thrifty line was 5x as long. Makes me hesitant to rent from the terminal during a busy week. Otherwise, the staff was super friendly and doing their best - they just need to put more people up front or figure out a way to do it quicker during busy times.
Pros: Drop off was the best part of this service, but they assumed everyone wanted an electronic receipt. They only had one guy checking in hundreds of cars.
Cons: The vehicle was filthy inside and out. No floor mates and no did a walk through of the condition of the car before or after.
Cons: When we arrived the level of car we rented was not available and our options were limited. This forced us into paying an additional $11.00 per day for our rental. They said there was no guarantee of getting what we ordered. If it wasn't 1am and had my family I would have considered trying a different rental company. It also didn't appear as if the car was cleaned well. The rear cup holder had sand in it and wouldn't open without being forced. There were other areas that seemed rushed in the cleaning process also.
The staff was very polite and pick up / drop off was easy.
Pros: Drop off and customer service after we raised concern on no windshield wiper fluid.
Cons: Set up at Phoenix airport is frustrating but most frustrating was no windshield wiper fluid in the car. Not safe. Budget did remove 1-day of fee when we raised this concern.
Pros: Fast to pick fast return, no hassles
Cons: The car rental facility has a horrible busing issue for getting you back to the airport. The line was easily an hour plus just to get on a bus. We had to hire an Uber so we wouldn’t miss our flight.
Cons: Car smelled. Budget said it was cleaning fluid. Said to exchange. Yet no cars sbss available. Told me to call around for availability. Frustrating.
Cons: Rental car place at sky harbor. Took too long
Pros: Drop off was awesome. Quick and easy.
Cons: I waited in line for 90 minutes at the Phoenix location to get a car that I had a reservation for. Ruined our first day....I get it was crowded....but the company should have better training for the people at the desk and the ability to call more in if they see the crowds gather.
Pros: Drop off was fine, but the PHX rental car situation is terrible. Use a different airport or take an Uber.
Cons: Worst car rental line in all PHX airport. Should've taken an Uber
Cons: After waiting in an extremely long line for 30 minutes, I was able to cancel my reservation with Budget. I was unwilling to spend 3 hours waiting in line for a rental car starting at 10 p.m., given that I had other options available. I will be avoiding Budget in the future, and will prioritize companies that don't put me in that position.
On average a rental car from Budget in Phoenix costs ₪364 per day.
Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type from Budget in Phoenix.
Budget has 5 rental locations in Phoenix. Take a look at our Budget rental location map to find the best rental cars near you.