Book Hertz car rentals in Phoenix

Reviews for Hertz in Phoenix

Recent reviews

Traveler rating

Wonderful

61

Very good

21

Good

7

Okay

37

Fair

8

Mediocre

0

Poor

257

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pick up the carlocation was closed

car availablecustomer service

car was cleanpick up and drop

rented a cargreat experience

friendly staffnever rent

wrong locationcar was dirty

2.0

When I arrived in Arizona, I made a reservation to go back home. I did it through the Internet and the Internet gave me the wrong dates. I ran to the airport because it was a Sunday. The only place that was open was the airport the guy at the airport I don’t remember his name. I told him that I made a reservation that I need to cancel it because the date was wrong. He said no problem. He would cancel it. I try to get a car to rent, but I only had my debit card The company does not take a debit card the rest of my cards I could not use, so young guy promised he would cancel reservation . Well, he didn’t and I kept getting emails. Finally I called the company after half hour finally someone came to the phone. The girl said no problem. She’ll cancel it for me that it was not canceled. Hopefully my card wasn’t charged so I’m not happy about the whole ordeal because I was promised it was gonna be canceled and it wasn’t and not only that the screen was open left open. I did ask him to close the screen. He said it was fine, so I’m hoping that my credit cards are not in the web somewhereReviewed 2024 Jun 19

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10.0

Airport signs could be a little less confusing.Reviewed 2024 Jun 02

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8.0

Hertz was great. My experience with Kayak was notReviewed 2024 Jun 01

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8.0

3:30 am drop off at Sky Harbor and no Hertz employees there to receive us. We just parked car in a slot and went to plane. I had to call Hertz to tell them where we parked it so i wouldn't get docked for being late.Reviewed 2024 Apr 29

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4.0

The car we reserved was not available because we were an hour late due to a delayed flight. Charged extra for a different vehicle. Felt like a bait and switch.Reviewed 2024 Mar 27

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6.0

Booked an EV for my 7 day rental, showed up to begin rental and was told they don't have any ev's for me. I pointed out there were over 10 ev's in the lot of only 25 cars total but was told none were available. They offered a 2 door mustang ICE for my family of 4. I informed that would not work, and was told I could pay another $40 day to "upgrade" to a mid size SUV. Sensing bait and switch I took the mustang which was dirty and had obvious mechanical issues if it had been inspected between rentals. This was not anything like a normal Hertz rental, more like a sketchy discount rental company. Staff were kind people and clearly working hard so have to give them credit for their struggle. Rental was a dishonest system that didn't provide my family with the needs we had booked. Won't rent again from here.Reviewed 2024 Feb 21

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10.0

GreatReviewed 2024 Jan 31

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2.0

Honestly one of the worst pickup experiences I’ve ever had. I got to my pickup location and the sales team told me the rental team went home! So I had to pay to go back to the airport where the line took an hour and then getting me in the car took another hour. The amount of time wasted was bad business. I then got the Tesla with under 50% charge so I had to charge it before I reached my destination 100 miles away. Absolutely appalled overallReviewed 2023 Nov 08

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10.0

I loved my experience with both Hertz and the vehicle i rented. No issues at all.Reviewed 2023 Oct 25

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2.0

They didn't have a vehicle for me even though I had a reservation. Ended up renting from someone elseReviewed 2023 Oct 07

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2.0

Hertz pick up store was 32 miles away from PHX airport. Had to Uber to that location before it closed at 5:30 PM. When we arrived at the pick up location, the counter agent said that we had arranged for the pick up time hours earlier and they had rented our reserved car to someone else. In addition, they had no other cars to rent at that location. All they said was "sorry" and instructed us to explain that no other vehicles were available. Kayak should refund our money. We then had to again UBER back to PHX Car Rental Center to get another vehicle. Two UBER trips totaling over $100.00 just to move to the pickup sight and return to the PHX Car Rental Center. We expect to be issued a refund for our car rental price at the least. This was a nightmare.Reviewed 2023 Oct 05

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2.0

Terrible! The location of pick up changed so I had wasted 2 hours finding a ride to pick up car and spending $38 to get to that location. It was a horrible pick up at that location as they would not release my car as I did not have the original credit card I reserved it with. More time wasted. Ended up calling the Hertz main phone line and finally spoke with someone knowledgeable and able to assist meReviewed 2023 Oct 02

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• Where are the best pick up locations for Hertz car rentals in Phoenix?

  The best locations to pick up a Hertz rental car in Phoenix are Phoenix Sky Harbor International Airport and Midway Auto Team . There are many benefits to picking up your rental car at the airport. First, the business provides a free shuttle service that travels between the airport terminals and their lot every 10 to 15 minutes. Second, you can make an online rental car reservation and pick up the vehicle when you arrive. Another benefit of picking up your Hertz rental car at the airport is the availability of a wide range of vehicles, including exotics, sedans, SUVs, pickup trucks, and tiny cars.

• Can I pick my own Hertz car rental in Phoenix or will the agency assign me a vehicle?

  You can choose the kind of vehicle you want to rent when you book Hertz car rentals in Phoenix. In other words, you can choose the basic car model. However, you typically won't be permitted to pick the precise make or model of the vehicle you'll be renting. Instead, one of the company's customer service representatives will assign you a car that fits the category that you have chosen. To find out what vehicles are currently in the fleet and to inquire about receiving a particular vehicle of your choice from this selection, you can chat with a customer service representative in person at the branch.

• What are the various amenities that Avis car rentals in Phoenix offer?

  The features that these car rentals offer are the most important reason to book Hertz car rentals in Phoenix. You can upgrade your experience by adding gadgets to your car.   For those who desire to drive in the area like a local, GPS navigational options are available. Rental cars come with child seats, which is fantastic and ideal for parents traveling with children.

• How much does it cost to rent a car from Hertz in Phoenix?

  On average a rental car from Hertz in Phoenix costs ₪152 per day.

• What is the most popular rental car from Hertz in Phoenix?

  Supplier choice (Class Special Car or similar) is the most frequently booked rental car type from Hertz in Phoenix.

• How many car rental locations does Hertz have in Phoenix?

  Hertz has 8 rental locations in Phoenix. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Sky Harbor Intl airport (PHX)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Sky Harbor Intl airport (PHX)?

  Yes