Pros: UPSELL was a pain that I was too tired for
Cons: old csar should not have been in fleet
Pros: Drop off was super easy. Car ran great and was very clean
Cons: Pick up took forever because initially there was only one employee there and at least 5 different groups waiting in line after a flight waiting for their car. Specifically the customer in front of us was incredibly slow and it seemed like he was just chatting with the employee for a long time with no concern of hurrying along for the rest of us. Also, although the website does indicate that you will get any midsize vehicle that is available, the car that is displayed is a Jeep Compass, but the employee at the Phoenix airport informed me that they have never had a Jeep there. The website seems to be incredibly deceiving about what type of vehicles are actually available and it would be nice for once if these were even remotely accurate.
Pros: The car was ok.
Cons: The staff who checked me in was less than friendly and very annoyed that I declined the gas offer. No where was I notified of the total cost of a required deposit after I pre-paid in full for the rental on a credit card. Then was notified I had to make a $150 deposit on top of the $108 for the rental. The drop off was a nightmare with no signs or obvious locations to drop off a fox car next to sixt rental at sky harbor. Me and 6 other vehicle were forced to wait for almost 20 mins before an attendant came to help.
Cons: Scam overcharge fees
Pros: Car was not very clean, no floor mats so carpet worn, long slow line to pick up, never appreciate the upsell efforts when I've already chosen what I want and paid for it in advance.
Pros: Dawn was very nice.
Cons: The car was not well maintained. The brake rotors were bad which we didn’t know until we were well into our drive from Phoenix to Colorado. Tried to get help but no “authorized” repair facility close to where we were. The would have sent us a new car but the closest one was about 400 miles away. We ended up keeping the car and had to deal with bad brakes.
Pros: Not friendly staff at car pick up and at the countdr they triex to intimidate me into getting a larger car.
Pros: Yes Rosalia was especially nice and friendly.
The gentleman at pick up was very nice also. It was a very good experience. I’ll choose Fox again in the future!
Cons: Great customer service at beginning to end. I wish all my car rental experiences were this good!
Cons: Needed to extend rental for two days. Complete BS that you can’t talk to a human. Trying to do the right thing! But getting hosed!
Pros: The staff lied to me and charged me $100 more than I expected and ignored the fact that I didn’t want a CDW
Cons: They will ignore your kayak reservation and upcharge you for random fees
Pros: Staff was very friendly, wasn't expecting a VW bug, but it worked
Cons: The window wipers were terrible, need to be replaced.... couldn't see and almost had an accident.
Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type from Fox in Phoenix.
Fox has 1 rental location in Phoenix. Take a look at our Fox rental location map to find the best rental cars near you.