Book Thrifty car rentals in Phoenix

Pros: Nothing

Cons: They did not have any cars. People were waiting 3+ hours for a car. They wer renting cars as they were returned. Thrifty was way over their head.

Pros: Car was given half tank, called customer care thrice and finally was charged extra for fuel although the customer care person said to return half tank. The drop off person was rude and said no charges wod be for the half tank when I showed the screenshot of the meter during pickup but in few min

Pros: The car itself was new and nice.

Cons: The line to check-in for my rental car took nearly two hours.

Cons: I ordered and paid for a medium sized car; when I got to the desk they referred to the statement on my paper that it was 'supervisor's choice ' to choose the vehicle. And behold, it was the small vehicle; I needed to pay more to get the medium. I feel cheated. I had no choice but to accept this rogue treatment as there were 20 people lined up behind me. Never Thrifty again.

Pros: After the 95 minute wait in the pickup line, the counter person was courteous.

Cons: Being charged an additional mystery $500 upon dropping the car has left me quite angry. Seeking a resolution

Pros: Drop off was easy

Cons: The price was insanely high and the car stank of cigarettes. The outside of the car was dirty. The sales tactics to get me to upgrade were deceptive.

Cons: They did not have enough staff to rent us out the car and we were turned away Saturday night and had to take a taxi to our hotel (after waiting in line for over an hour) and return Sunday morning and wait in line for an hour

Pros: Car was good.

Cons: Check in lines were ridiculous. Almost an hour wait.

Pros: Drop off fine.

Cons: The line at Phoenix was 4 hours long. 4 hours! this is inexcusable. There were hundreds of people with pre-paid cars in line 4 hours. Not funny if you have 2 kids. Staff was overworked and downright rude.