Cons: They did not have any cars. People were waiting 3+ hours for a car. They wer renting cars as they were returned. Thrifty was way over their head.
Pros: The car was great. The value excellent. But poorly under staffed. At first there were 3 employees at the desk but when the line was 15 people one of the employees left and took a break.
Cons: More desk help or better protocol to expedite the transaction of pick up.
Pros: The drop-off was super easy. The car was exactly what we requested and the staff was super friendly.
Cons: The wait time to pick up the car was too long. It appeared as if they needed more staff for the line.
Pros: Car was given half tank, called customer care thrice and finally was charged extra for fuel although the customer care person said to return half tank.
The drop off person was rude and said no charges wod be for the half tank when I showed the screenshot of the meter during pickup but in few min
Pros: The car itself was new and nice.
Cons: The line to check-in for my rental car took nearly two hours.
I ordered and paid for a medium sized car; when I got to the desk they referred to the statement on my paper that it was 'supervisor's choice ' to choose the vehicle. And behold, it was the small vehicle; I needed to pay more to get the medium. I feel cheated. I had no choice but to accept this rogue treatment as there were 20 people lined up behind me.
Never Thrifty again.
Pros: After the 95 minute wait in the pickup line, the counter person was courteous.
Cons: Being charged an additional mystery $500 upon dropping the car has left me quite angry. Seeking a resolution
Pros: Drop off was fast and easy.
Pros: Drop off was easy
Cons: The price was insanely high and the car stank of cigarettes. The outside of the car was dirty. The sales tactics to get me to upgrade were deceptive.
Cons: They did not have enough staff to rent us out the car and we were turned away Saturday night and had to take a taxi to our hotel (after waiting in line for over an hour) and return Sunday morning and wait in line for an hour
Pros: Car was good.
Cons: Check in lines were ridiculous. Almost an hour wait.
Pros: Drop off fine.
Cons: The line at Phoenix was 4 hours long. 4 hours! this is inexcusable. There were hundreds of people with pre-paid cars in line 4 hours. Not funny if you have 2 kids. Staff was overworked and downright rude.
On average a rental car from Thrifty in Phoenix costs ₪199 per day.
Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type from Thrifty in Phoenix.
Thrifty has 1 rental location in Phoenix. Take a look at our Thrifty rental location map to find the best rental cars near you.