Pros: Not sure
Cons: The check in counter was terribly understaffed. I booked and prepaid a mid-size car but got a very small sub-compact that did not work well for us.
Pros: The pick up took close to 2 hours with the line, outrageous
Cons: The Dollar counter was closed upon arrival and sent you to the Thrifty counter too which there was an hour long wait. I’ll never use Dollar again.
Cons: We waited in line for over four and one half hours to pick up our prepaid rental at Phoenix airport on 3/15. The Dollar rental counter was closed, with everything handled through Thrifty. There were zero attempts to mitigate the disaster, and while the couple attendants were friendly enough, they apparently had no authority to make concessions based on the inconvenience. We will never rent from Hertz/Thrifty/Dollar again, and are working hard to tell everyone about our miserable experience.
Pros: The car was good
Cons: The check-in process! The line to pickup your car was 2 hours and 40 minutes long. When you got up to the counter the rep's beat down and just did not care anymore. They said that the line is normally 4 hours long later in the afternoon. I tried calling the Dollar helpline and they were ZERO help. Don't rent from Dollar/Thrifty/Hertz at Phoenix airport. In my years of traveling internationally, this was the worst rental car experience I have had to stand through.
Cons: Waited over two hours in line to rent vehicle. Vehicle was not full size which I paid for. Car was dirty inside. Employee at counter rude and unprofessional.
Cons: I had to wait in line for three hours! I'm surprised no one lost their cool. The staff at the Dollar/Thrifty counter couldn't have cared less.
Pros: The car was nice.
Cons: Dropped car off at designated location at 3pm on Saturday; no one there to receive the car. In fact, there were no employees in the entire parking garage at the Minneapolis Airport Terminal 2. Three days later they're looking for their car and charge me for three additional days, a late fee, and all the taxes/fees have been increased by three days. Since my flight left MN at 5:45pm on Saturday, that's physically impossible that I still have the car. Will NEVER rent from Dollar/Thrifty/Hertz again.
Pros: The car was clean and what we expected.
Cons: We waited in line for over 2 hours to check-out a car that was already reserved. The Dollar store/counter was closed and everyone was sent to Thrifty. By the time we had left the line had grown 3-4x longer and I felt so bad for those people waiting. I will NEVER rent another car from Dollar or Thrifty.
Cons: They overbooked. Car pickup line was over 3 hours long because cars weren’t available. Terrible! Will never use them again. Had to ask a friend for a ride and borrow their car instead for the weekend.
Pros: I was able to rent a car.
Cons: Check in and drop off. I waited in line for hours to pick up, and when dropping off, there was no one there to assist and no directions in any signage.
Cons: Organization at the pick up center was unsatisfactory. I scheduled my rental a week in advance. When I arrived to pick up the car, a car was not available. The process took me 1.5 hours.
On average a rental car from Dollar in Phoenix costs ₪151 per day.
Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type from Dollar in Phoenix.
Dollar has 1 rental location in Phoenix. Take a look at our Dollar rental location map to find the best rental cars near you.