Book E-Z Rent-A-Car car rentals in Phoenix

Reviews for E-Z Rent-A-Car in Phoenix

Recent reviews

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8.0

Pros:The car had low miles which was great. Very comfortable to drive and rideCons:The wail, over 40 minutes, to see an agent to start the rental process.Reviewed 2017 Jun 07

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9.6

Pros:The gentleman that checked us in was very nice, check out was smooth and quickCons:The line was extremely long, 2 member behind the counter for at least 20 people waiting. There was another employee there not helping customers check in. I'm not exactly sure what she was doing. Once a 3rd member came to the counter things moved much faster.Reviewed 2017 Jun 07

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2.0

Unacceptable customer servicePros:N/aCons:They didn't have my car for me at 6:00am when it was reserved. They told me to sit and wait for 2 hours because staff went home sick. I went next door to Enterprise and they helped me right out.Reviewed 2017 May 23

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10.0

just rightPros:The overall ease of reserving, checking in and out and the quality of the ride.Cons:Hard sell to upgrade.Reviewed 2017 May 09

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7.6

Pros:At the car pick up place I noticed that the mystery vehicle I was rented seated 7 passengrs, way too big for me, one person. The car check out person did exchange the vehicle for a small sedan which was perfect. All vehicles were new, clean, and this part of the rental was easy.Cons:I waited in line for a full hour, standing in line with thirty other people, to get to the counter to rent my vehicle. This was inexcusable. There were two customer service people behind the counter and it took about 10 full minutes per person to check out a car. This was after several hours of travel and I was anxious to get out of the airport and to my condo in the Phoenix area. Incidentally, my check out person had a cold and kept wiping his nose with his hand. Am wondering if he was contagious. You really need to hire more Advantage/E-Z Rental customer service agents to service the renters. Everyone in line was complaining about the wait and I did mention it to my agent who basically did not reply.Reviewed 2017 Apr 30

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5.6

I wouldn't recommendPros:Car was new and nice. Price was competitive.Cons:After a long flight the last thing you want to do is wait for a car. We had to wait in line for about 45 minutes and they ran out of cars right after we got ours. Can you imagine landing, waiting in line for 45 minutes and then being told, sorry, I know you have a reservation but we can't honor it. That happened to about twenty people that I saw.Reviewed 2017 Apr 24

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8.4

Pros:Clean and new car easy to drop offCons:Long wait for pick up and not honest about need for insurance coverageReviewed 2017 Apr 24

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6.0

Never againPros:I liked the vehicle (Toyota Carola) and the gas mileage. However, i seldom rent a car and therefore would have liked someone to escort me to the vehicle and show me where things are on the dash etc. I couldn't open the trunk with the key button and didn't see the lever inside as it was too dark etc. I also had to haul my heavy suitcase into the trunk once I got it open by asking a passerby. That i would call poor customer service.!!!!Cons:the wait at the counter was horrible!! One and a half hour from entering the line to exiting the lot. If you have the lowest prices then you should expect long lines and have enough people at the 7 terminals to facilitate the crowd. when I entered there were at least 16 people in front of me and only 2 clerks at the counter!!!!! This is unexceptable!!Reviewed 2017 Apr 20

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2.0

Ran out of cars despite reservation. Bait and switch.Pros:Thought the reservation price was great, except it did not materialize.Cons:We arrived at airport and counter was closed. Evidently they ran out of cars (despite a reservation made 2 months prior). Traveling at night with young children in tow we were directed to Dollar and were able to get a full size car at a rate $200 MORE than the rate on reservation. Rep from Dollar said this happens often. DO NOT reserve with them unless you want a hassle.Reviewed 2017 Apr 17

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2.0

Cons:The price went from 210 online up to 648 in person crazy.Reviewed 2017 Apr 16

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5.2

It was way more expensive than you let onPros:The return and check out was quickCons:They charged me way more than what kayak said I would be charged. I paid $40 for an insurance coverage from kayak that was accepted and didn't qualify for EZ rent a car so I had to buy seperate insurance. My quote was double the amount kayak said I would pay when I actually arrived to pick up the car.Reviewed 2017 Apr 12

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2.0

Complete liar and will charge you thousands dollar for just 3 days ofCons:My reservation has unlimited mileage included, but then they told me there is NO mileage included! I traveled 1000miles in 3 days and they charge me $900 for it! When you call them, they said oh we made a mistake, but we will have someone contact you. NOBODY contact me and the second day my card was charged $900. This is unacceptable! I will have to use advantage and kayak! This is faulty advertisement and both of you completely broke the contract illegally. I have all the proof and I will not accept this!Reviewed 2017 Apr 11

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• What is the most popular rental car from E-Z Rent-A-Car in Phoenix?

  Premium (Chevrolet Suburban or similar) is the most frequently booked rental car type from E-Z Rent-A-Car in Phoenix.

• How many car rental locations does E-Z Rent-A-Car have in Phoenix?

  E-Z Rent-A-Car has 1 rental location in Phoenix. Take a look at our E-Z Rent-A-Car rental location map to find the best rental cars near you.

• Does E-Z Rent-A-Car have a car rental location at the airport: Sky Harbor Intl airport (PHX)?

  Yes

• Does E-Z Rent-A-Car offer shuttle or airport pick-up services from Sky Harbor Intl airport (PHX)?

  Yes