Book Dollar car rentals in Jacksonville

Reviews for Dollar in Jacksonville

Recent reviews

Traveler rating

Wonderful

12

Very good

5

Good

1

Okay

3

Fair

0

Mediocre

0

Poor

23

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4.0

Drop off was great but pick up awful and we ended up with electric vehicle which I didn't mind but no instructions on charging and didn't have adapter for tesla charger. Also the center console was locked with pin # we weren't given and couldn't get a hold of anyone who could help us.Reviewed 2023 Oct 09

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2.0

Pros:NothingCons:The car left us stranded. Had to find an alternate ride to make our flight.Reviewed 2021 May 17

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8.0

Pros:Drop off was very easy. Friendly person.Cons:Wait for pickup was long. All counters were not staffed. No car choice.Reviewed 2021 May 16

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10.0

Pros:Nice, efficient staff/pickup. Perfect size of car.Cons:Confusing to find right place to drop off. Had to ask staff at a competitor's counter. Would have been helpful to have had signs posted on all sides of the Dollar "hut" directing customers to Hertz and how to get back there, since alreary passed.Reviewed 2021 May 08

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10.0

Pros:Staff was friendly, but only interaction with two peopleCons:Rental desk needed more help. One person at the desk and he had right arm in a sling, so he was trying to do forms one handed. Line was forming that he could not handle on a timely basis. Poor management...Reviewed 2021 Apr 26

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2.0

Cons:I prepaid for a intermediate SUV. When I arrived at the counter I was told there was a 30 minute wait for cars. Then I was told there are no intermediate SUV's available and I was given a Toyota Camry. When I asked about the price difference, I was hastily told by the agent (who was unapologetic) that she could not help me and that I was to go the the counter at the return center. At the return center, the line was very long and moving quite slowly. The airport shuttle arrived and I had to get out of line and was never able to have my rental charges adjusted. I was legally contracted for and paid for a larger and more expensive rental. I am entitled to a partial refund.Reviewed 2021 Apr 24

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8.0

Pros:Easy and fastCons:Lower prices would have been niceReviewed 2021 Apr 12

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10.0

Pros:Great staff, switched me to another car per my request with no problem, much appreciated!Cons:A little quicker service at the counter would be nice!Reviewed 2021 Apr 12

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6.0

Pros:Car was clean and was a hybrid, so gas mileage was great.Cons:Pickup and drop off was terrible. Dollar was closed, so had to wait 45 minutes for Hertz (after lugging baggage from one counter to another), and when we finally got to the counter, was supposed to get a Buick Enclave, had the keys in her hand, and then the lady changed it to a Kia Nitro. While gas mileage was good, car was horrible to drive and small. Then their monitor went blank, so she charged my credit card twice. Still struggling to get them to let go of the original charge. Drop off was AWFUL. Had no idea which place I was supposed to drop off, Dollar or Hertz. I picked it up in the Dollar section, so went there. It was closed. Ran around trying to find the Hertz counter. Couldn’t find it. So parked in the Dollar return section, and went to the inside counter. Lady there was extremely rude, said she couldn’t help me. I had to return it to Hertz, and she wouldn’t tell me where there return counter was. So I had to run back out (literally because I was about to miss my plane) get the car and drive around till I found it, which was in a different area then all the other returns). This was enough to make me never want to rent a car through Dollar again.Reviewed 2021 Mar 24

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2.0

Pros:First of all, the Dollar desk was closed and they sent us over to Hertz. Their people were rude and dismissive! Everything was horrible! I informed Dollar on my reservation that I was landing in Jacksonville, FL at 10:40 AM and they set up a car for me at 5:00 PM! I could not wait that long or I would miss my grandson's last scrimmage at UF! They said they had no cars after I waited an hour in line and would have to wait until 5:00 PM. I got back in line and pleaded with them to get me a car and all they had at that time was a BMW and a Land Rover that they would rent me for a fortune. They also said that they would not cancel my rental. Finally, I had to go to AVIS and spend an extra $700 for the rental of a SUV which was all they had left. I do not feel responsible for the original $200 contract with Dollar since they screwed up the times for my rental. I will not be paying it. Richard Meyers 412-855-8864Cons:Everything! Nothing went as scheduled. My day was ruined and I just made it to my grandson's last scrimmage in time due to all of the delays caused by Dollar and Hertz.Reviewed 2021 Mar 23

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2.0

Pros:There was not much of anything to like. The staff are rude, unfriendly and punitive. They didn’t have any vehicle our size or larger on site. We are a family of 5. We have 2 car seats, 7 bags and 5 people. We needed the size we paid for, months in advance. They offered us a sedan and $100 off our next rental in the form of a voucher. Seriously? A voucher to rent from the same company that offered us a sedan for a family of 5, with two car seats when we paid for a full size SUV or larger? Then they refused to rent us a vehicle AT ALL because we were frustrated with their lack of honoring the contract we paid for.Reviewed 2021 Mar 21

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10.0

Pros:quickness and convenience, but the rental was performed via HerzCons:all is greatReviewed 2021 Jan 28

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• What is the most popular rental car from Dollar in Jacksonville?

  Compact (Buick Encore or similar) is the most frequently booked rental car type from Dollar in Jacksonville.

• How many car rental locations does Dollar have in Jacksonville?

  Dollar has 1 rental location in Jacksonville. Take a look at our Dollar rental location map to find the best rental cars near you.

• Does Dollar have a car rental location at the airport: Jacksonville airport (JAX)?

  Yes

• Does Dollar offer shuttle or airport pick-up services from Jacksonville airport (JAX)?

  Yes