Book Dollar car rentals in Jacksonville

Pros: Car was clean and was a hybrid, so gas mileage was great.

Cons: Pickup and drop off was terrible. Dollar was closed, so had to wait 45 minutes for Hertz (after lugging baggage from one counter to another), and when we finally got to the counter, was supposed to get a Buick Enclave, had the keys in her hand, and then the lady changed it to a Kia Nitro. While gas mileage was good, car was horrible to drive and small. Then their monitor went blank, so she charged my credit card twice. Still struggling to get them to let go of the original charge. Drop off was AWFUL. Had no idea which place I was supposed to drop off, Dollar or Hertz. I picked it up in the Dollar section, so went there. It was closed. Ran around trying to find the Hertz counter. Couldn’t find it. So parked in the Dollar return section, and went to the inside counter. Lady there was extremely rude, said she couldn’t help me. I had to return it to Hertz, and she wouldn’t tell me where there return counter was. So I had to run back out (literally because I was about to miss my plane) get the car and drive around till I found it, which was in a different area then all the other returns). This was enough to make me never want to rent a car through Dollar again.

Pros: First of all, the Dollar desk was closed and they sent us over to Hertz. Their people were rude and dismissive! Everything was horrible! I informed Dollar on my reservation that I was landing in Jacksonville, FL at 10:40 AM and they set up a car for me at 5:00 PM! I could not wait that long or I would miss my grandson's last scrimmage at UF! They said they had no cars after I waited an hour in line and would have to wait until 5:00 PM. I got back in line and pleaded with them to get me a car and all they had at that time was a BMW and a Land Rover that they would rent me for a fortune. They also said that they would not cancel my rental. Finally, I had to go to AVIS and spend an extra $700 for the rental of a SUV which was all they had left. I do not feel responsible for the original $200 contract with Dollar since they screwed up the times for my rental. I will not be paying it. Richard Meyers 412-855-8864

Cons: Everything! Nothing went as scheduled. My day was ruined and I just made it to my grandson's last scrimmage in time due to all of the delays caused by Dollar and Hertz.

Pros: There was not much of anything to like. The staff are rude, unfriendly and punitive. They didn’t have any vehicle our size or larger on site. We are a family of 5. We have 2 car seats, 7 bags and 5 people. We needed the size we paid for, months in advance. They offered us a sedan and $100 off our next rental in the form of a voucher. Seriously? A voucher to rent from the same company that offered us a sedan for a family of 5, with two car seats when we paid for a full size SUV or larger? Then they refused to rent us a vehicle AT ALL because we were frustrated with their lack of honoring the contract we paid for.

Cons: 4 days before my reservation, I had to cancel because of covid and they wouldn’t refund my money. They wouldn’t even give me a credit for future use. The only people they would let me talk to sounded like a broken record. They all said the same exact thing.. I will never do any kind of reservation thru Kayak again.