4.0
Reeked of smoke and needed an oil change among other thingsReviewed 2023 Aug 19
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2.0
Class of car selected was not available, had to wait 2 hours for car. Long lines and nobody was that helpful in making this an easy pickup process.Reviewed 2023 Apr 17
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2.0
The rental pickup at the Jacksonville airport took almost an hour.Reviewed 2023 Apr 04
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4.0
well when i got there was only 2 reps and slow went to the next rental i got a car in 5 minReviewed 2022 Dec 27
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2.0
Customer service was terrible. Typically use Avis, but after the woman told me maybe I should “just call Uber”, and offered no helpful insight other than sending me on a goose chase to every competitor. Finally the NEW EMPLOYEE explained the situation and fixed everything. He was great, but the woman with no personality and terrible customer service/sarcasm should have stayed home. Last year, cars were being thrown at me to travel and run covid units. This year I was spoken down to and ridiculed…. Despite having a one way flight coming home from the hurricane I drove away from last month. People are just rude and she was the worst part of my experience from start to finish, Hurricane and cancelled flights included.Reviewed 2022 Nov 03
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2.0
I was charged double for a vehicle I paid for same day when I should have gotten money back for dropping it off earlyReviewed 2022 Oct 07
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10.0
Everything was excellent! Highly recommendReviewed 2022 Jun 24
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2.0
I waited 98 minutes for the car. No place to sit while I waited. Horrible experience.Reviewed 2022 May 01
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10.0
Price phenomenal Customer service at that jax location by kay was phenomenal Car was a great car but lacking maintenance. Had mechanical problems and front glass was full of glue from stickers removed at sime point and glue never removed. Return was phenomenal too Easy and very fastReviewed 2022 May 01
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2.0
They charged my card $335 when I should have only been charged $67.Reviewed 2022 Apr 04
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4.0
No other rental car counter had a line as long as Avis. We waited for almost an hour to get to the front to get our car. Then they add on all these hidden costs, inflating the final price way beyond what the reservation price was set at. Very frustrating.Reviewed 2022 Apr 04
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10.0
Too expensive and I had no choiceReviewed 2022 Mar 06
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