Book Enterprise car rentals in Jacksonville

Reviews for Enterprise in Jacksonville

Recent reviews

Traveler rating

Excellent

37

Good

8

Okay

3

Mediocre

13

Poor

0

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car was greatgreat customer

get the carcustomer service

car availablegreat price

great servicegreat experience

airport locationstaff was very helpful

pick up and drop

8.0

They didn’t have the truck I wanted, but they had a smaller version available. They called me early to let me know and see if I still wanted the vehicle which I appreciated. They close early on certain days though, check the hours!Reviewed 2022 Jul 13

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10.0

Although more expensive then in ALL the years I have rented from you, Kyle understood. Service was quick and efficient.Reviewed 2022 Mar 16

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10.0

All reps I dealt with with super professional and helpful with directions and answers to my questions. Also had our vehicle ready for us within minutes. Enterprise should be proud to have the employees I dealt with at the off airport location AND when returning amthe car at Jax airport.Reviewed 2022 Mar 01

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10.0

The car was ready as promised during a busy holiday season and had me quickly driving away.Reviewed 2021 Dec 30

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2.0

Enterprise is very unprofessional. We booked in advance and they still didn’t have our vehicle available. We had to settle for an suv that was dirty and bad on gas. It needed an oil change.Reviewed 2021 Dec 29

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8.0

Cons:PriceReviewed 2021 Jul 06

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2.0

Pros:The two young ladies we dealt with in person Saturday morning were very nice and apologetic, but there was nothing they could do with the fact there was not a Suburban or even equal vehicle for us.Cons:I reserved a Premium SUV over a month earlier (5/1/21) than the date we needed (6/12/21), including multiple phone calls on the Friday before (6/11/21) to confirm we would have the large vehicle we needed. Not only is it extremely frustrating to call in and wait on hold for 10, 15, 20 minutes to be able to speak with an Enterprise rep, the fact we weren't called the day or two before our trip to let us know the vehicle we reserved would not be there so we could try and reserve it somewhere else is really ridiculous. I have rented from Enterprise many times before and this was by far the worse experience we have ever endured.Reviewed 2021 Jun 21

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2.0

Pros:Staff was nice drop off was easy because they did not have the vehicle I reservedCons:Them honoring the reservationReviewed 2021 Jun 15

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10.0

Cons:Employees at Springfield Mall Virginia (04/02/21) managed very poorly adding a driver to the Original ContractReviewed 2021 Apr 06

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10.0

Pros:The staff was very friendly and helpful. The van was great for carrying around my grandkids during their spring break.Reviewed 2021 Mar 20

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8.0

Pros:The pick up and drop off was super easy, fast and convenient.Cons:I am always looking for a better deal even when I have a good deal. I feel like the price was a bit high and I wasn’t aware of the additional deposit. Not a problem but would like to have known ahead of time.Reviewed 2021 Mar 17

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2.0

Cons:Customer service. The manger on duty Sunday, December 20th at the Atlantic Blvd location was very rude and short.Reviewed 2020 Dec 28

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• What is the most popular rental car from Enterprise in Jacksonville?

  Economy (Chevrolet Sonic Sedan or similar) is the most frequently booked rental car type from Enterprise in Jacksonville.

• How many car rental locations does Enterprise have in Jacksonville?

  Enterprise has 17 rental locations in Jacksonville. Take a look at our Enterprise rental location map to find the best rental cars near you.

• Does Enterprise have a car rental location at the airport: Jacksonville airport (JAX)?

  Yes

• Does Enterprise offer shuttle or airport pick-up services from Jacksonville airport (JAX)?

  Yes