Pros: They did a good job and everything went well
Cons: Nothing could have made it any better
Cons: Didn’t even have a car to give me despite my confirmed reservation. Didn’t even say sorry. DO NOT USE this company
Pros: The price was pretty inexpensive considering the duration of having the car
Cons: Everything could have been better. Especially the customer service down to the cleanliness of the vehicles. Terrible place. Will never return regardless of how inexpensive. I’d rather spend more money to get better service
Pros: Good vehicle, clean and efficient.
Cons: Honestly we felt scammed! They ended up charging us more than double the price from online at pickup. Added on extra insurance and fees, which we were told were not optional! Ended up paying over $500 for a midsize vehicle! Place is over 2 miles from the airport.. not convenient, poor communication on directions and shuttle access. Drop off went a bit smoother, but will never use Easirent again.
Cons: Long wait. Long ride no cars
Cost me 4 hours lost time on a short weekend trip
Worst experience in 40 years plus travel
Pros: The young woman working the counter was doing the best she could with a booking system that was not working and a manager who would not listen to her.
Cons: The car was in poor condition, had dangerous handling characteristics on the highway and the driver’s side door locks were broken. The Easirent office was cramped and didn’t seem professional. It looked like someone had hung a few cheap signs in a storage room near the airport and called it a day. We waited a very long time to pick up the car and no employee was present when we dropped off although there was a line of customers. I would not rent from this company again and will happily pay more to rent from Enterprise in the future.
Cons: Double charged me, refused to resolve the issue over the phine
Pros: Staff was friendly, I was offered an upgrade
Cons: Auto smelled like cigarette smoke
Pros: I did not like the experience.
Cons: The building was dirty and small with a long wait and only one attendant working. They claimed that I did not book a midsize suv when I got to the counter even though my reservation very clearly stated that. I was therefore unable to get the car I booked and ended with a tiny traverse. I couldn’t get the booking company on the phone to check what was going on, and the whole process was very off putting. With each customer, I could tell they were trying to upsell their insurance coverage and other items. Even when I went to return the car, it took entirely too long. I will NEVER rent this way again. I was very disappointed.
Pros: It was the worst car rental experience of my life
Cons: The vehicle originally provided was extremely old and worn, and wreaked of smoke. I asked for a different vehicle, and instead of upgrading for free, they charged me an upgrade fee. It took two hours to complete the process. I tried to call customer service, but all of the numbers are invalid. Upon return, the associate was sitting on his cell phone and told me I had to wait for him to do a car inspection just in case I “totaled the vehicle”. He said they were going to charge me for low tire pressure, but after the inspection, changed his mind. I will never rent from Easirent again
Pros: The staff was very courteous!
Cons: The check in process lengthy- there were only 2 representatives for 2 companies and the line was about 8 people deep but each person took 10 minutes.
Pros: Drop off OK; receiving staff pleasant.
Cons: Horribly slow pickup. One hour in line. One attendant covering everything, even washing car for each customer.
Standard (Chrysler 200 or similar) is the most frequently booked rental car type from Easirent in Jacksonville.
Easirent has 1 rental location in Jacksonville. Take a look at our Easirent rental location map to find the best rental cars near you.
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