Better than expectec
Pros: Everything with this rental was easy and great
Cons: I arrived early in the morning on Friday and was informed that ez rental car was closed until 6am so I could not pick up the car. I was never informed of the hours so I had to rent a different car from a different company that was open 24 hours. Not satisfied with the outcome.
Great Rental Car Experience
Pros: Easy pick-up & return; they upgraded me because it was my first rental with them; car provided was very satisfactory.
Cons: Everything, mostly attitudes
Drop-off a challenge
Cons: And didn't realize that drop-off was off-site in Jacksonville (it's at a parking place so you barely even notice their E-Z sign).
Cons: They wanted to charge me double the price for being a local. My email confirmation was misleading because it had “unlimited miles” checked off in bright green but when I arrived to pick up the car, the un-knowledgeable front desk worker told me that it’s just a rule for locals. Very misleading when booking online!
Pros: Darryl was very kind and helpful!!
Pros: The agent was very accomodating and very friendly..
Cons: Counter guy was unprofessional and behind the counter was a hot mess. Slow check in procedures
Pros: Easy rental, no surprises, good price
Cons: Car was quite dirty on exterior. Not sure this could be helped as cars are stored where dust can easily land on them - probably should be just before due to go out.
Pros: The office staff was wonderful and the shuttle drivers were great. Will use them again
Didn't even get the car.
Pros: The price was attractive, but since we didn't end up getting the car it ended up being wasted money.
Cons: First : THIS PLACE IS NOT ON-SITE AT THE AIRPORT Our flight was originally supposed to get in at 9:30, but got moved back a couple of hours. It was about 11:45 by the time we got in and got our luggage. No shuttle for the rental car company. Looked them up on my phone and saw that they closed at 11. I tried calling them and got an automated response message and wasn't able to talk to a person. So I ended up having to just rent a car from a different company that was on site at the airport. Don't use this company, seriously. Even if their prices look great, it is not going to be worth it for you.
Standard (Chrysler 200 or similar) is the most frequently booked rental car type from E-Z Rent-A-Car in Jacksonville.
E-Z Rent-A-Car has 1 rental location in Jacksonville. Take a look at our E-Z Rent-A-Car rental location map to find the best rental cars near you.