Guest reviews
Overall rating
6.7
Good
Based on 74 reviews
Cleanliness
6.7
Comfort
6.8
Pick-up/Drop-off
6.4
Value for money
6.8
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Pros
"Super fast and friendly customer services."
(in 69 reviews)
"The car was nice."
(in 765 reviews)
"Car drop off was easy"
(in 742 reviews)
Cons
"The customer service was horrible"
(in 134 reviews)
"Shuttle bus was long wait"
(in 60 reviews)
"The car was dirty and smelled bad."
(in 36 reviews)
Recent reviews
Traveler rating
20
6
10
2
15
Find reviews that mention:
customer service
pick up the car
car was clean
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pick up and drop
car available
car was great
returned the car
long wait
use this company
long line
great car
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quick and easy
poor customer
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10.0
Better than expectec
Pros: Everything with this rental was easy and great
review from
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4.0
Cons: I arrived early in the morning on Friday and was informed that ez rental car was closed until 6am so I could not pick up the car. I was never informed of the hours so I had to rent a different car from a different company that was open 24 hours. Not satisfied with the outcome.
review from
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10.0
Great Rental Car Experience
Pros: Easy pick-up & return; they upgraded me because it was my first rental with them; car provided was very satisfactory.
review from
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2.8
Pros: Nothing
Cons: Everything, mostly attitudes
review from
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8.0
Drop-off a challenge
Cons: And didn't realize that drop-off was off-site in Jacksonville (it's at a parking place so you barely even notice their E-Z sign).
review from
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2.0
Never again!
Cons: They wanted to charge me double the price for being a local. My email confirmation was misleading because it had “unlimited miles” checked off in bright green but when I arrived to pick up the car, the un-knowledgeable front desk worker told me that it’s just a rule for locals. Very misleading when booking online!
review from
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10.0
Pros: Darryl was very kind and helpful!!
review from
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10.0
EZ return
Pros: The agent was very accomodating and very friendly..
review from
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6.4
Thanks
Pros: Affordable
Cons: Counter guy was unprofessional and behind the counter was a hot mess. Slow check in procedures
review from
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9.6
Pros: Easy rental, no surprises, good price
Cons: Car was quite dirty on exterior. Not sure this could be helped as cars are stored where dust can easily land on them - probably should be just before due to go out.
review from
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10.0
Pros: The office staff was wonderful and the shuttle drivers were great. Will use them again
review from
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2.0
Didn't even get the car.
Pros: The price was attractive, but since we didn't end up getting the car it ended up being wasted money.
Cons: First : THIS PLACE IS NOT ON-SITE AT THE AIRPORT Our flight was originally supposed to get in at 9:30, but got moved back a couple of hours. It was about 11:45 by the time we got in and got our luggage. No shuttle for the rental car company. Looked them up on my phone and saw that they closed at 11. I tried calling them and got an automated response message and wasn't able to talk to a person. So I ended up having to just rent a car from a different company that was on site at the airport. Don't use this company, seriously. Even if their prices look great, it is not going to be worth it for you.
review from
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Where can I find E-Z Rent-A-Car car rentals in Jacksonville?
FAQs about renting a car from E-Z Rent-A-Car in Jacksonville
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Does E-Z Rent-A-Car offer shuttle or airport pick-up services from Jacksonville airport (JAX)?
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