Book Payless car rentals in Jacksonville

Reviews for Payless in Jacksonville

Recent reviews

Traveler rating

Excellent

34

Good

16

Okay

17

Mediocre

20

Poor

0

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car was cleangreat value

get the carfriendly staff

car availablenever rent

great pricecar smelled

said they wouldeven though

customer service

10.0

No line to pick-up; drop-off was super easy. A little expensive, but that's to be expected one-way at the last minute.Reviewed 2022 Jul 25

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2.0

The staff at the Jacksonville location were very rude. Charged for prepaid fill up, without going over the disclosures. When I stated I wanted to decline, the woman stated, “ you don’t need to get confrontational.” She did not say anything about charging for gas. This is all after I stood at the counter for 10 minutes while she was on her phone and I was the only one there. Very disappointed. I will do whatever I have to to avoid ever using Payless again.Reviewed 2022 Jun 01

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5.9

Be prepared to wait 30-45 minutes in the garage for your vehicle to be brought out, this is after waiting in the line at the counter inside.Reviewed 2021 Jul 27

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8.0

Pros:Staff was friendlyCons:have more personnel behind the counter.Reviewed 2021 Jun 07

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8.0

Pros:Great carCons:Pretty expensiveReviewed 2021 Apr 16

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6.8

Pros:Car was good. Drop-off smooth and efficientCons:Pick-up took a long time to get the contract and then go get the car.Reviewed 2019 Oct 23

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2.0

Cons:No representative at desk to rent cars. Did not answer phone calls. Had to rent with another company at the airportReviewed 2019 Jan 15

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2.0

No one at counter waited for 20 min then rented elsewherePros:Nothing to gauge l.Cons:Jacksonville airport. No one at counter. Four people in line waited 20 minutes. Rented from dollar next door and was leaving and still no one there. Will never use againReviewed 2019 Jan 13

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4.0

Cons:Something wrong with the car (Chevy Malibu). A LOT of exhaust came into the passenger compartment when the car was stopped or idling. Notified payless when we dropped off the car, but attendants did not seem to care and I doubt they wrote the vehicle up for maintenance.Reviewed 2018 Dec 08

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6.8

Pros:No issues with the vehicle. Upgraded to a van due to no invetory of a full sizeCons:Waited 70 minutes to check out vehicle since there was only representative at the counter. Dropped off vehcile at 7:50 pm was told to chek in at the terminal counter, Waited another 25 min to chek in the vehicle due to the same circumstances.Reviewed 2018 Dec 05

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8.0

Pick up - terriblePros:Most of it was good. thank you.Cons:I had to wait at the parking garage for almost 40 minutes to get the car! It was a huge disappointment because I did not have much time on this trip. The system they are using there does not seem to be very efficient.Reviewed 2018 Sep 13

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10.0

Cons:The rental fee for two child seats was very expensive $50.per car seat.Reviewed 2018 Jul 23

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• What is the most popular rental car from Payless in Jacksonville?

  Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Payless in Jacksonville.

• How many car rental locations does Payless have in Jacksonville?

  Payless has 1 rental location in Jacksonville. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Jacksonville airport (JAX)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Jacksonville airport (JAX)?

  Yes