Book Hertz car rentals in Jacksonville

Reviews for Hertz in Jacksonville

Recent reviews

Traveler rating

Wonderful

16

Very good

7

Good

0

Okay

9

Fair

0

Mediocre

0

Poor

56

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car availablegreat experience

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10.0

The customer service we received at the Hertz located on 11035 Phillips Hwy Jacksonville Florida was exceptional!Reviewed 2023 Aug 24

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2.0

They could have given me the car that I reserved!!! Hertz didn't have the car and promised to call me when they did, I never received a call back.Reviewed 2023 Jul 14

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2.0

It took forever to get the car, the SUV smelled like cigarettes. We drove 24hrs from Jax to ELP and the smell was just overwhelming. Then my itinerary said drop off was at 12, but their system said 8. Showed the itinerary guess who still got a late fee? It was such a bad experience so overpriced for a car that had my kids and pregnant spouse smelling like cigarette.Reviewed 2023 Jul 12

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2.0

terrible pick up. 3 people in front of me in line and it took over 30 minutes to pick up a car. 4 people behind the counter, not many working very hard. they gave me a chevy ev -- terrible instructions on how and where to charge it. spent 3 hours messing around charging for driving all of 97 miles. terrible experience, will not use hertz again.Reviewed 2023 Jun 12

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2.0

Picking up the car was a nightmare. The line was long, the attendants were inattentive and unapologetic. When the attendants could not help me with a very simple matter, I had to call the company who tried to upsell me at least five times. Then I had to finish the transaction at the desk. The attendant mumbled while trying to upsell me at least five more times. I finally had to call my husband over so we could both listen and be on guard for being taken advantage of. This is my second back experience with Hertz. I believe it's not just bad luck, it's bad company practices. I will be switching to a different car rental service.Reviewed 2023 May 11

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2.0

I received an electric car which I did NOT ask for, they said the car was charged to 85% when it was barely charged to 15% which almost left us stranded trying to get to our hotel. I was charged twice. Once when I booked it and again when I picked it up and I told her that and she brushed it off.Reviewed 2023 May 05

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10.0

The agent at JAX (Jessica) was very helpful and friendly. The agent at the drop off was also very nice.Reviewed 2023 Apr 05

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2.0

Having a car would have been nice…! Not even the place I have rent didn’t advised me before I went there that they actually didn’t have any car available for me, they have transferred me to another Hertz location 10miles further telling me that they had plenty of cars and they would accept my rental confirmation code… well, this place didn’t has any car either!! When the customer service person called the other person to say « why haven’t you verified with me 1st? » he answered that we went there by our own and that he never said that they had car for us!!! Not enough to put my plans off, they also make us waste precious vacations time and money! I called when I came back asking if they could at least have a car ready for me for the next morning and they said they couldn’t guarantee… that ppl could extend their car rental so they couldn’t guarantee a car…!!!! Really?? How can you manger a business like that? Then he told me that the rental was canceled and I had to redo one!! He tried to make a rese For me as I was so upset and he kept me online for a half of hour for finally telling me that he couldn’t do it, I had to reso the a whole process online myself. Not even Hertz will never have my business, but Kayak either (was my first and last experience).Reviewed 2023 Feb 23

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10.0

Inside rep was great. The outside of the car was dirty and the front of the car was covered with dead bugsReviewed 2023 Feb 10

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6.0

Long walk with luggage to get car.Reviewed 2023 Jan 19

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2.0

charged me $100.00 to cancel booking one month out.Reviewed 2022 Dec 24

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10.0

Friendly staff, rented a new Ford Bronco at an amazing price. Highly recommendReviewed 2022 Oct 18

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• What is the most popular rental car from Hertz in Jacksonville?

  Intermediate (Volkswagen Jetta or similar) is the most frequently booked rental car type from Hertz in Jacksonville.

• How many car rental locations does Hertz have in Jacksonville?

  Hertz has 14 rental locations in Jacksonville. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Jacksonville airport (JAX)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Jacksonville airport (JAX)?

  Yes