Book Hertz car rentals in Jacksonville

Jacksonville, FL, United States
16 Aug — 23 Aug
Same drop-off
Jacksonville, FL, United States
Tue 16.08
Noon
Tue 23.08
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"The "(in 5675 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in Jacksonville

Overall Rating7.0 GoodBased on 363 reviews
Cleanliness
7.5
Comfort
7.4
Overall
6.9
Pick-up/Drop-off
6.9
Value for money
6.9

Recent reviews

Traveler rating
71
25
19
72
10
Find reviews that mention:
8.0
Friendly man at counter.Reviewed 2022 Aug 03
review fromkayak
2.0
The absolute worst experience I’ve had with a rental company. I don’t care how cheap their prices are, I will never use this company again.Reviewed 2022 Jul 30
review fromkayak
2.0
Car was not there. Did not assist in locating another rental. Corporate office customer services was dismissive and unhelpful.Reviewed 2022 Jul 30
review fromkayak
10.0
I got a great value on the rental! I honestly thought there was a catch or hidden fees because of how great a value the car was. But I was pleasantly surprised with friendly staff, an easy check-in and check-out process, a clean and reliable vehicle, and no hidden fees. Would definitely recommend!Reviewed 2022 Jul 21
review fromkayak
8.0
Pickup was fairly easy. My rental had a bottle of water in it. At first, I thought it was for me for my drive. Upon closer inspection, the tabs were broken and it appeared as though someone had taken a small drink. Needless to say, I threw it away. There was also no customer service agent in the car area for questions. Return was very easy. I was instructed to just leave the key inside the car and go. My receipt was emailed.Reviewed 2022 Jun 20
review fromkayak
10.0
Quick and easyReviewed 2022 Jun 13
review fromkayak
2.0
Hertz complaint 5-17-22 @ 1722 (initial complaint, never able to submit due to broken website) Reservation # K12843104D7 1) Your pick-up office at 1107 Cassat Ave. in Jacksonville, FL is the most unprofessional office on Earth at best, and fraudulent at best. They are incompetent and a bunch of liars. I called today to confirm that my reservation for tomorrow (Wednesday, 5/18) at 1000 would be ready, and they acted as if having a vehicle ready, after I had had a confirmed reservation for several days, was a "nice to do" or "optional" activity on their part rather than a guarantee and a contract, as your customer rep "Max" assured me repeatedly when I called your 800 number. They hemmed and hawwed and said a car "might" be ready or "might" be ready....later in the day. I NEED THAT CAR and PAID FOR THAT CAR for 1000!!!!! I have commitments that I must meet that cannot be met if I don't have a rental car. I am in transit with no telephone and no other transportation. I am being dropped off and there is no Plan B. The girl at Cassat Ave. promised TWICE that her manager would call back. No one ever called me back throughout the day. When I called back, I got no answer until the office had closed for the day, at which point the phone simply hung up on me. 2) You give customers NO WAY to file complaints online. You give NO "complaint" options on this or any other website. This is WRONG. 3) You give customers NO WAY to file complaints over the telephone. All we get is offshore customer service reps with no authority to do anything except give canned answers. 4) You cut me off FOUR TIMES on the telephone before I could speak with “Max,” taking nearly an hour of my time. 5) It took me TEN TIMES over TWO DAYS to send this complaint. Your computer kept saying, over and over, “There was an error submitting your requst, please try again or contact us at 1-800-654-4173 (6am-7pm CST M-F).” (sic) with is both ungrammatical AND contains a spelling error. Is your website run by a bunch of primary school students? It appears so. When I arrived at the Hertz pick-up location at Cassat Ave. in Jacksonville, the agent (asst. manager?) walked by me TWICE as if I did not exist. No greeting, no recognition, no eye contact, no nothing. The office was filthy dirty, high humidity, and NO air conditioning. I was nearly physically ill from the heat, humidity, and smell. Waited nearly 30 minutes just to check in. Told that the car I had reserved was not available, and tried to give me a MORE EXPENSIVE car at a HIGHER PRICE. I refused. The manager (Charles) after several minutes waived the higher fee for the car that THEY CHOSE to give me. You won't let customers do ANYTHING except operation online, which many people can't do easily or at all. You provide NO back-up capability for damage control when things go wrong. Your office (at least in Jax) seems to think that a confirmed reservation is just a casual "maybe" that it is perfectly acceptable to not honor or ignore entirely. You made promises (to call back) that you do not keep. What is WRONG with you people??? Accordingly, I wish to file formal complaints against your corporate offices, your 800 number customer service office, and most especially against your office at 1107 Cassat in Jax. These people have NO sense of responsibility, NO sense of customer service, and NO competence or understanding of contract law or contractual obligations. Original complaint that could never be sent on the evening of 5/17: I also demand a telephone call IMMEDIATELY (to a friend's phone, Mike) at 606-XXX-XXXX as soon as this message is received, with an update on my reservation (which I still need at the exact time I reserved) AND a confirmation email to me at yagi.edward@gmail.com. The tel number on my reservation is NOT available to me at this time. Everything I have experienced over the last 24 hours is a disgrace and you ought to be ashamed of yourselves. Depending on how the rest of the reservation proceeds, I will consider taking appropriate additional measures, including via social media and requests for discounts/compensation for the confusion, inconvenience, and distress you have already caused. Fw up: telephone call on 5/24 @ 1139, customer service, Jamaica. Requested information regarding a toll bridge I had no choice but to cross. Requested waiver of toll fee and discount. Was offered an $80 (??) discount on a future rental; I demanded that this discount be applied to my CURRENT rental. Agent told me to take this up with Hertz AFTER the car was returned. Car was returned on time, with gas at same amount, at PHL airport without incident. Case # 14221936. 877-584-7159Reviewed 2022 May 28
review fromkayak
4.0
We overpaid, would not apply our AARP or AAA. Told us to do when we returned car; we tried and they told us should have done in the beginning. We ordered Mazda 4 door and got a small SUV with terrible suspension and poor AC (in hot and humid Florida). DisappointingReviewed 2022 May 22
review fromkayak
6.0
Ridiculous that a spouse cannot automatically also drive the car (without paying $14 a day extra).Reviewed 2022 May 10
review fromkayak
2.0
Called me to say they didn't have any cars to rent the day before my reservation. Said they would call me the next morning for my Noon reservation but never got one call from them. How is this possible that with Hertz worldwide status and decades of being in business allows this to happen? Just one more company I'll put on the list to never do business with. BTW, my reservation was made days in advance. This was not a quick reservation or a pop up reservation. Not a peep out of them. Incomprehensible.Reviewed 2022 May 07
review fromkayak
8.0
Hertz is normally very efficient and professional. This time, the check-in agent was a bit cocky and the vehicle was a bit dirty. Not the excellent Hertz standard that I am used to.Reviewed 2022 May 04
review fromkayak
2.0
I do not take out the insurance when I rent a car since I have great car insurance. The man that checked me in in JAX did not ask me ever if I wanted the add on insurance. It wasn't until I was an hour away at my hotel that I looked at my paperwork he handed me and realized I was being charged 39.99 extra per day. I contacted Hertz through text and they said since I had a signed contract that could not help me. I had to go back to where I got the car from. On Thursday afternoon, I noticed that the tire light had come on. It stayed on all day Friday. So Saturday morning I took it to a tire shop and they said it had 25 pounds of air and there seemed to be a slow leak. I had to go back to JAX before leaving for the second part of my trip to NC. The lady told me that if I didn't have the insurance the tire repair would be my responsibility????? Really!!! Can you verify your policy on that. I have no idea what made the tire leak. I certainly did not want a leaking tire. I had to switch cars. The second car was not great, but it got me here. There was horrible customer service in JAX.Reviewed 2022 Apr 25
review fromkayak

Where can I find Hertz car rentals in Jacksonville?

1107 Cassat Avenue, Hertz car rentals

Address

1107 Cassat Avenue

Hours

Monday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Saturday09:00 - 12:00

Phone

+1 904 388 0199

Address

2400 Yankee Clipper Drive

Hours

Monday06:00 - 23:5900:00 - 01:00
Thursday06:00 - 23:5900:00 - 01:00
Friday06:00 - 23:5900:00 - 01:00
Sunday06:00 - 23:5900:00 - 01:00
Tuesday00:00 - 01:0006:00 - 23:59
Wednesday00:00 - 01:0006:00 - 23:59
Saturday06:00 - 23:5900:00 - 01:00

Phone

+1 904 741 2151

Address

10585 Atlantic Boulevard

Hours

Monday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Saturday09:00 - 12:00

Phone

+1 904 998 2335

Address

304 3rd North

Hours

Monday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00

Phone

+1 904 242 0448

Address

11035 Phillips Higway

Hours

Monday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Saturday09:00 - 12:00

Phone

+1 904 880 6672

Address

3726 St. Augustine Road

Hours

Monday14:00 - 17:0008:00 - 17:00
Thursday14:00 - 17:0008:00 - 17:00
Friday08:00 - 17:0014:00 - 17:00
Tuesday08:00 - 17:0014:00 - 17:00
Wednesday14:00 - 17:0008:00 - 17:00

Phone

+1 904 396 9381

Address

13131-1 Wolf Bay Drive

Hours

Monday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Saturday09:00 - 12:00

Phone

+1 904 757 2065

Address

9148 Phillips Highway

Hours

Monday13:00 - 17:0008:00 - 17:00
Thursday08:00 - 17:0013:00 - 17:00
Friday13:00 - 17:0008:00 - 17:00
Tuesday13:00 - 17:0008:00 - 17:00
Wednesday13:00 - 17:0008:00 - 17:00

Phone

+1 904 886 0006

Address

5431 Roosevelt Blvd

Hours

Monday14:00 - 17:0008:00 - 17:00
Thursday14:00 - 17:0008:00 - 17:00
Friday08:00 - 17:0014:00 - 17:00
Tuesday08:00 - 17:0014:00 - 17:00
Wednesday14:00 - 17:0008:00 - 17:00

Phone

+1 904 388 0199

Address

13365 Aeronautical Circle

Hours

Monday09:00 - 12:00
Thursday09:00 - 12:00
Friday09:00 - 12:00
Tuesday09:00 - 12:00
Wednesday09:00 - 12:00

Phone

+1 904 388 0199

Address

12620 San Jose Blvd

Hours

Monday09:00 - 12:00
Thursday09:00 - 12:00
Friday09:00 - 12:00
Tuesday09:00 - 12:00
Wednesday09:00 - 12:00

Phone

+1 904 260 9221

Address

One West Adams Street

Hours

Monday08:00 - 17:0014:00 - 17:00
Thursday14:00 - 17:0008:00 - 17:00
Friday08:00 - 17:0014:00 - 17:00
Tuesday08:00 - 17:0014:00 - 17:00
Wednesday08:00 - 17:0014:00 - 17:00

Phone

+1 904 354 0912

Address

7762 Blanding Boulevard

Hours

Monday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00

Phone

+1 904 573 8263

Address

4620 Southside Blvd

Hours

Monday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00

Phone

+1 904 203 1691

Good to know

Most popular location

2400 Yankee Clipper Drive

Most popular car type

Economy

Top tips for renting a car from Hertz in Jacksonville

  • Economy rental cars from Hertz in Jacksonville are around 25% cheaper than other car types, on average

FAQs about renting a car from Hertz in Jacksonville