Guest reviews
Overall rating
8.1
Excellent
Based on 113 reviews
Cleanliness
8.2
Comfort
8.2
Pick-up/Drop-off
8.0
Value for money
7.9
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Pros
"Staff was friendly and accommodating."
(in 1049 reviews)
"We had a great experience."
(in 361 reviews)
"Customer service was friendly and helpful"
(in 389 reviews)
Cons
"I will never use dollar again."
(in 256 reviews)
"The customer service was bad."
(in 326 reviews)
"The car conditions were terrible."
(in 2963 reviews)
Recent reviews
Traveler rating
24
10
11
6
1
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
compact car
great car
car available
easy drop
friendly staff
great value
quick and easy
great price
great experience
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4.4
Cons: Interior windows were filthy. Our “full size” SUV was not full size.
review from
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8.4
Pros: Pick up was easy. Very personable desk agent
Cons: More secure drop off. No ability to get a receipt without going back in the terminal. I still have not received a receipt from Dollar
review from
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6.0
Pros: Staff was friendly.
Cons: Car was beat up cosmetically and not very clean inside. The counter at pickup was very understaffed with one agent for 3 rental companies which created a wait.
review from
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6.4
Pros: The rental was for my son. He did have some problems on pickup and delivery. Extra fees.
Cons: I won't rent with Dollar again. Too many hidden fees.
review from
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10.0
Pros: Drop-off was very easy. I pulled up, they processed the drop-off during the time it took me to gather my belongings, and I went on my way.
review from
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10.0
Pros: The price was competitive - convienent pickup and easy to modify when I needed to change the drop off point.
review from
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4.4
Cons: The car was really basic. No remote buttons for the mirrows. The windows were filthy and was difficult to see driving east and into the sun!
review from
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6.0
Changed rate
Pros: The car was okay.
Cons: They charged me nearly double for no apparent reason. When I pointed it out, they still didn’t exactly match the price. If I hadnt said anything they’d have charged me more than double my reserved price. Beware.
review from
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8.0
new toll roads in florida (toll-by-plate)
Cons: they should have explained better at the pick up desk the new situation of toll roads that no longer have toll booths and the extra service charges involved. (toll-by-plate)
review from
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10.0
Great Value!
Pros: Everything went great!
Cons: None
review from
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10.0
Pros: Staff very helpful. Quick check in and check out
review from
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6.0
SRQ took forever!
Cons: Need more than one counter agent at SRQ
review from
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