2.0
Horrendous customer service. Made flight and car rental arrangements to Sarasota for a family member’s critical medical emergency. Changed to an earlier flight that put me in Fort Myers due to poor medical prognosis. Tried two national contact #s that went directly to automated/AI responses stating rental reservation could not be changed. Desk agent in Fort Meyers made us wait in line for 15 mins only to tell us that there were no cars available and we could not switch our reservation anyways. We had to purchase a new reservation with a different carrier. Terrible experience.Reviewed 2025 Nov 17
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10.0
Mark at checkout (outside in the Kiosk at Sarasota airport) was a pleasure to deal with!Reviewed 2025 Sept 20
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4.0
Originally rented a Tesla. Car was charged to only half capacity at pickup. Asked for and was granted a different vehicle at same price. 2nd car smelled like the bottom of an ashtray. Asked for, and was reluctantly given a 3rd car. By this time, the Hertz rep was obviously done with us and became short and unfriendly with us. When it came time to return the vehicle, I learned our flight was scheduled long before the off-airport location opened, and unlike every other car rental service I have ever used in the past, there was no key dropbox available. Was told I could drop the car off a day early during business hours, or drop off the car early departure day and have somebody drop off the key during business hours. Being on a vacation in a different city, who the heck would I have/trust "drop off the key" for a rental car under my name??? Ended up dropping the car off a day early, at which point the same Hertz rep smuggly checked the car in after recognizing us as the "complainers" from a week before. Most likely will look elsewhere next time.Reviewed 2025 Apr 02
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4.0
We were told it was electric only and we would have to go somewhere to return it fully charged. That was not going to work for us. Told us regular car was $3 more. No problem. When we returned the car t Hertz in Venice charged us about $40 more. VERY DISAPPOINTED!Reviewed 2024 Oct 31
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4.0
Car was not ready at reservation time. Had to wait over one half hour for a car. Then I was given a car I had not requested, an EV. Sarasota desk said it was at full charge and said there would not be a charge. Drove it 27 miles total. At turning it in in Venice, office had no electrical power, so could not finalize receipt. When I received receipt later, I was charged for use of 30% of battery charge. Called Hertz 800 number for explanation and agent was totally useless. Did not understand my request and all he could say was “mail in a receipt if you think you were overcharged for fuel”. I tried to explain the issue was that I could not have used 30% of battery in driving 27 miles, but all he could do was repeat same answer. Requested to speak to supervisor; was told one was not available and would call back. Waiting for the call back.Reviewed 2024 Oct 02
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10.0
Hertz didn’t have a minivan available that I had reserved for all my travelers. But agent upgraded me to a super large SUV for the price of what the minivan would have been. That vehicle was great. Enough space for my traveling companions and very comfortable.Reviewed 2024 Sept 12
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2.0
I spent time trying to pay prior. I uploaded information prior. I stood in a long line to get a car I reserved. The I was ent to a parking lot where I had to wait for a vehicle. Staff was rude and dismissive. Drop off was rude and dismissive. They refused to provide a receipt. I hope I never have to use )etc again. I am losing trust in Kayak.Reviewed 2024 May 11
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2.0
It would have been nice to be able to get ahold of someone on the phone to set up a different drop off location. Now I get why people drop rental cars wherever. You don't answer your phones.Reviewed 2024 Feb 14
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10.0
After reading all the terrible reviews I was skeptical of a smooth experience, but it went off without a hitch. Pleasantly surprised.Reviewed 2024 Jan 19
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2.0
They told me I would get a Honda CRV and ended up with an HRV which was too small for our purposes. There were also extra charges that weren’t disclosed before booking (maybe a Kayak issue as well)Reviewed 2023 Nov 12
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6.0
Gas was 7/8 full. Warning Light on dash We dropped Car off early after hours and took an Uber.Reviewed 2023 Nov 03
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10.0
Hertz counter at SRQ closes at midnight. We missed a flight connection and were put on the very last plane to SRQ that arrived at 12:10 AM. Hertz had somebody hang around until all the customers on that plane who had reservations were taken care of.Reviewed 2022 Nov 18
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