Guest reviews
Overall rating
8.0
Excellent
Based on 140 reviews
Cleanliness
8.1
Comfort
8.2
Pick-up/Drop-off
8.0
Value for money
7.8
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
35
9
12
5
6
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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7.6
Cons: Would have been better if there was a key drop box rather than having to get the car back before the car rental place closed at 4:30.
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4.8
Pros: Drop off fast
Cons: Better explanation regarding gas fill up
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10.0
Pros: Great staff!! Very helpful!!
Cons: Nothing...
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7.2
Pros: The staff was very helpful. There were no cars available to get at the airport so we had to use another location and that was unfortunate but not the fault of Hertz.
Cons: It was Spring Break time and I would hope they would have many more cars available than they had but we should have booked earlier as well.
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9.6
Pros: Staff when I returned the car was wonderful
Cons: When I picked up the car the staff was not overly helpful or friendly.
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10.0
Pros: The staff was friendly and accommodating
Cons: I didn't realize it was so far from the airport but luckily we made it in time. If my time hadn't changed I would not have known that because they called and asked me if I was still coming at noon which brought us to the conversation that they were not at the airport.
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4.8
Pros: Staff was friendly.
Cons: Didn’t get the class of car I reserved. The car was dirty and didn’t run that well. Most importantly, the car didn’t seem to be disinfected, and during this pandemic, that is very concerning.
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9.6
Cons: A little slow at pick up
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10.0
Pros: Everything went as smooth as can be!
Cons: Nothing - this was the best value we had on our week vacation
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10.0
Pros: The manager was very kind and allowed us to upgrade.
Cons: It was a bit of a wait but they were cleaning taking extra precautions to clean the vehicle. Also the store is not open on Sundays. I wish we didn’t have to pay full price for this day when you don’t have an option to bring it back.
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4.4
Pros: Nothing
Cons: Vehicle wasn’t going be available by the reservation time, picking up at a different location, big mistake, charged me for a upgrade but, that vehicle wasn’t available, this is the first time and last time I use Hertz. The employee at the second were unprofessional and lackadaisical.
review from
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2.0
Pros: Terrible experience.
Cons: Terrible experience - they gave away my car because my flight was delayed. They are located in the airport, they have access to the flight info. They could have easily figured out that my flight was delayed. There was no communication - they simply gave my car away and had nothing else available unless I wanted to pay double the price for an upgrade.
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