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10.0
I loved the customer service, (Sarasota) it’s efficient and amiability make it easygoing my process.Reviewed 2022 Aug 01
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4.0
The location did not have a full sized as reserved, they said we were upgraded to a small suv which seemed like a downgrade. The car wasn’t cleaned. But on the bright side we were comped for gasReviewed 2022 May 01
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4.0
Only two agents were working the desk. It took an hour and a half to get my car. Agents were friendly enough but needed help to move the line. There was nobody in the car rental lot to report any car inspection issues. Additionally, while the car was relatively clean, certain areas like the windshield and rear view mirror were dirty and I had to clean it myself.Reviewed 2022 Apr 18
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2.0
I canceled reservation after 45 minutes in line with 40 people despite booking with priority. One person at the Sarasota airport counter. Crazy the other person left (originally 2 at counter) and never returned. Dollar rent a car had NO wait and a very efficient person working. Boo Avis.Reviewed 2022 Apr 04
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10.0
Great location (walking distance from downtown), very clean building/cars, and very friendly/knowledgeable staff. The owner/operators are engaged and it really shows. On our visit we took Uber to hotel, then walked here in the morning for rental car pickup. Hassle free and quick.Reviewed 2022 Apr 04
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10.0
excellent service. great experience!Reviewed 2022 Apr 03
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2.0
Nightmare. Waited in line over 3 hours. Never again.Reviewed 2022 Apr 02
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2.0
The Avis desk is understaffed and it takes much longer to pick up a car compared to other companies. I shouldn’t have to wait an hour to pick up a car. The drop off was chaotic. It wasn’t clear at all what you needed to do. Enterprise and Hertz are much better customer experience. And no one is using that old fashion printer anymore. It’s time to modernize!Reviewed 2022 Mar 27
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8.0
My only complaints were car wasn’t ready for an hour at pickup. I was supposed to pick up at noon and it wasn’t ready for an hour. I’m not sure about second concern. My account has been charged for two $392 amounts which I have to check into.Reviewed 2022 Mar 20
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10.0
Kris and her husband bent over backwards to help me when my plane was delayed. I have never seen such outstanding customer service from a car rental company. I can't say enough good things about them. They were also vastly less expensive than the on-site airport car rental, and had a really good selection of available cars.Reviewed 2022 Mar 16
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8.0
The Subaru car was very comfortable and the staff and the pickup location were helpful and very professional.Reviewed 2022 Mar 04
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2.0
When we arrived at the “service” desk there was a line of approximately 40 customers waiting to be “serviced”. There was a “preferred” customer line, but that line was almost as long as the “non-preferred” customers. It was over an hours wait to get “served”. I have two words for Avis — never again.Reviewed 2022 Feb 13
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