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New York hotels near Merchant's House Museum
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Best New York hotels near Merchant's House Museum
Located in Battery Park City, this luxury hotel is within a 10-minute walk of One World Trade Center, Hudson River Park and The Oculus. National September 11 Memorial and Brooklyn Bridge are also within 2 mi (3 km). World Trade Center Station is 8 minutes by foot and Park Pl. Station (Church St.) is 9 minutes.
Overall 9.1 Excellent
Based on 541 reviews
All
- All
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Due to COVID, we had to cancel at the last minute. The staff at Conrad was not only understanding, they waived all fees. Their professionalism and courtesy were outstanding, even in this very difficult time. I look forward to rebooking a stay with them and experiencing their hospitality in person.
Mediocre
2.0
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
9.7
Excellent
10.0
Pros: Loved the big huge rooms for NYC.
Excellent
10.0
Excellent
8.8
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
9.3
Excellent
9.7
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.1
Pros: Liked all except conference facility.
Cons: Hotel was great. Meeting room was bad. Seats may have been most uncomfortable seats I have ever sat in at a conference.
Excellent
8.2
Pros: architectural aspects of lobby and room. Location, location, location.
Excellent
9.7
Pros: The rooms are very nice and comfortable. The staff was extremely helpful and professional. The breakfast was top notch. I would have loved to stay longer.
Excellent
10.0
Pros: Spacious rooms. Great products. Awesome shower.
Cons: Wish there was a coffee shop or starbucks in lobby
Excellent
10.0
Pros: Loved our deluxe suite room that had sliding doors which kept each room very quiet even when watching tv with the volume turned up in one room. The push button controls were really cool for the lights and privacy settings. Enjoyed the free breakfast at Atrio and the friendly service from everyone there especially the host. The front desk staff were extremely friendly and were able to accommodate a late checkout of 2pm for us. Appreciated the unique designs and architecture of the hotel. Liked that it was located right next to the World Trade Center, and of course Shake Shack. Liked using the exercise room and business center which were very clean and well maintained. Overall it was a very relaxing and pleasant stay.
Cons: Nothing really except that there was no swimming pool or entertainment room with a pool table or table tennis.
Excellent
10.0
Pros: Beautiful hotel. Excellent service. Dramatic building and interior.
Cons: Clunky internet sign on. Limited to 2 devices per room.
Excellent
10.0
Pros: Location, facilities & service outstandingn
Cons: Nothing
Located in Midtown, this hotel is within a 10-minute walk of New York Times Building, Times Square and Macy's. Madison Square Garden and Madame Tussauds Wax Museum are also within 10 minutes. 34 St. - Penn Station is only a 4-minute walk and 34 St. - Penn Station (Fashion Av.) is 6 minutes.
Overall 8.5 Excellent
Based on 690 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Okay
5.7
Excellent
9.7
Pros: Room was nice, and the staff friendly.
Cons: Price went up as we approach summer. People should get the same rate as when the stay started. 98/100
Excellent
9.7
Pros: Location, staff, cleanliness, and comfort.
Cons: Cheaper
Excellent
9.1
Pros: Staff was extremely accommodating. They let us check in early and gave us lots of recommendations on things to do in the city. Heat wasn’t working in our room when we checked in and they sent a technician up right away to get it fixed. We couldn’t have been more pleased with our stay. Great location and amazing staff!
Cons: Rooms were a bit small.
Excellent
10.0
Pros: The bed was comfortable. Champagne at check in. Convenient location. Baggage hold. They let you borrow an umbrella when it’s raining.
Cons: No issues.
Located in Manhattan, this hotel is within a 5-minute walk of National September 11 Memorial and Wall Street. One World Trade Center and Battery Park are also within 15 minutes. Rector St. Station (Greenwich St.) and Rector St. Station are within a 5-minute walk.
Overall 8.4 Excellent
Based on 3,299 reviews
All
- All
- Families with young children
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.6
Pros: Modern and clean. Very secure.
Excellent
8.5
Excellent
10.0
Okay
4.5
Excellent
8.0
Excellent
10.0
Excellent
9.7
Excellent
8.8
Okay
5.7
Pros: Hotel was good but service not what was expected delay in releasing car from valet parking
Cons: Bad customer service
Excellent
10.0
Pros: Clean rooms, the staff was incredibly helpful and very friendly (gave us an upgrade, too!), great price, rooftop restaurant/bar had great views and a nice happy hour.
Cons: There is a lot of construction near Ground Zero which can make it a little noisy during weekdays, but obviously that's not their fault and it really wasn't anything terrible. And over the weekend there was no noise at all.
Excellent
9.1
Pros: We picked the hotel because of its price and location. Very nice design, clever use of space. We had a handicap accessible room and it worked great.
Excellent
10.0
Pros: We had a wonderful stay at the hotel- It was very close to the 911 memorial and the Brooklyn Bridge where we were touring. The rooms were on the small side but very comfortable and clean and modern. All possible accommodations were even in the small space. Staff was lovely and the dining room at the top of the hotel had a great view.
Cons: Breakfast was great- food good and the views unbeatable- however the staff was little unprepared. Omelet station ran out of gas- food took a little while to get replenished - All in all everything was corrected and since we were in no hurry- it wasn't really a problem.
Good
6.0
Pros: Location was best for business.
Cons: Location
Located in Greenwich Village, this hotel is within a 5-minute walk of Whitney Museum of American Art and The High Line Park. Chelsea Market and Bleecker Street are also within 10 minutes. 8 Av. Station (W 14th St.) is 9 minutes by foot and 14 St. Station (8th Av.) is 9 minutes.
Overall 8.2 Excellent
Based on 1,955 reviews
All
- All
- Families with older children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.7
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.5
Excellent
10.0
Good
7.1
Excellent
10.0
Excellent
8.6
Pros: The rooftop was amazing !
Cons: Was confused about the hotel facilities and how to gain access to the terrace - more info at checkin would be good
Good
6.0
Pros: Bed was comfortable. Room was small but adequate. Nice views
Cons: Night stands are sloped. Meaning drinks don't stay put. Tiny bathroom. Almost claustrophobic. Stingy with soap and lotion- replace if shen you clean and don't make me call for some. Also don't close roof for renovations without telling people in advance.
Excellent
8.0
great location, but LOUD LOUD LOUD hotel! The surrounding nightclubs (and the hotel's own nightclub) mean that the thumping music and rowdy crowds go until 4 a.m. pretty much every night. Ear plugs, white noise app, sleeping pills, and STILL couldn't sleep. fantastic gym with crazy views (weights, stairmasters, Pelotons). cleaning people were awesome--thorough, efficient, and sweet. Room service was really good--coffee was fresh and hot (seems a tough thing to achieve for most hotels). design was great, and the room was nice and bright with an amazing view. some form over function issues (open shower left black tile bathroom floors soaked, even with a dam of towels to prevent it). pushing floor numbers in the elevator was a challenge, because it was so freaking dark (the numbers were next to, not ON the illuminated floor buttons), and you only have a few seconds between tapping your security card and pressing your floor button. truly, it's a great hotel in a lot of ways, but the noise level was ridiculous, so you should take into account what your agenda is going to be for your trip to NYC.
Excellent
8.2
Pros: Stayed for conference and anniversary. Asked 3 days ahead to have flowers delivered to room. Never happened. Asked day of and they would have concierge reach out to me. Never happened. Restaurant. Was outstanding. Top floor was a bunch of nobodies acting quite pretentious.
Good
7.4
Pros: Cannot beats the location! It’s very high in NYC Hot zones!
Cons: The Standard Highline review TOILET PAPER! Worst toilet paper ever!!! BRING YOUR OWN!! SERIOUSLY!!!!!! It’s like Cold War East Germany Military-grade issued!!! Single ply you can almost see through!!! If you’re not careful, you might sand off your butt or get a bad paper cut! Really for almost $400/night to have such crappy toilet paper???!!!??? (Pun intended!) Really BRING YOUR OWN TP!!! Otherwise everything was quite nice - especially the views from the room!!!
Okay
4.0
Pros: the location was good
Cons: This place needs a makeover badly. Not only did it look run down but there were many issues with lack of maintenance in the room. They also didn't honor the special promised on their webpage then won't answer my emails now. Poor customer service on top of a tired hotel. Avoid.
Okay
4.0
Pros: Friendly front desk staff.
Cons: $34 resort fee includes WiFi, which nearly always means they'll just take any separate WiFi charge off the bill when you leave. Not here! $19.99 daily upcharge for "fast" WiFi, and no warning whatsoever, not even when you check out, unless you ask. They took some but not all WiFi charges off. But hey, if you don't need fast WiFi or don't mind paying $54 per day for it, the hotel is great.
Excellent
10.0
Pros: Super comfortable bed, awesome views, helpful staff, great location.
Cons: Bluetooth speaker wasn't working when we arrived but the staff replaced it pretty much immediately. Thanks for that!
Excellent
8.0
Pros: The bed was OK. A bit squeaky. The hotel has a cool vibe
Cons: The rooms are small. Bed squeaky.
Located in Midtown, this hotel is within a 10-minute walk of Macy's, Times Square and 5th Avenue. Madame Tussauds Wax Museum and Madison Square Garden are also within 10 minutes. 34 St. - Penn Station (Fashion Av.) and Times Sq. - 42 St. Station are within a 5-minute walk.
Overall 8.1 Excellent
Based on 10,206 reviews
All
- All
- Families with older children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Mediocre
2.0
Me and my fiancé booked a room with moxy and when we booked we had seen the pictures of the room and booked it. At least the pictures showed that we would have enough space to move around in the room with our luggage present. When we checked in the room was a matchbox room, it was so small that one of us had to stand in the bathroom, so the other can open the luggage. The room had a bed which was between two walls end to end and at one end we had a tv. So basically it was a capsule bedroom and this was not mentioned when we booked it. In all this was a disappointment and I would never go there again or recommend it to anyone.
Excellent
8.8
Cons: Noise!
Excellent
10.0
Pros: Loved the atmosphere and overall environment.
Okay
4.2
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
8.5
Excellent
10.0
Good
7.7
Excellent
10.0
Excellent
8.2
Excellent
9.7
Excellent
9.7
Good
6.0
Pros: Rooms were clean, shower was great, restaurant was excellent
Cons: staff didn't want to help with anything, on the 15th floor and could still hear the music from the bar from the 2nd floor at 1am
Excellent
10.0
Pros: Very reasonably prices for the time I stayed and extremely cozy! The bar on the 2nd floor is a great place to unwind and the staff was super friendly.
Cons: N/A
Excellent
10.0
Pros: Really enjoyed my stay here. Amazing from start to ending. Great friendly and helpful staff. Customer service excellent!! The beds are super cozy, rooms are small yet still beautifully modeled. Would definitely recommend staying here again my next visit. Great location in the heart of timeshare. Amazing!!
Cons: Loved everything
Excellent
10.0
Pros: Sheet as comforter. Body wash shampoo pump in shower! Cell phone shelf and outlets to charge underneath on wall by bed
Good
6.2
Pros: Location
Cons: They charge at least 5 USD per package if you get anything delivered. Check-in process is a nightmare. No closet in the rooms. Not good for business trips.
Excellent
8.0
Pros: Location
Cons: Luggage storage
Excellent
9.7
Pros: Room was comfortable, very efficient for the space and quiet. NYC can be loud due to traffic and people, but I was not disturbed! They also welcomed me with a personal, hand-written note in the room.
Excellent
10.0
Great location and staff. Only downside was how tiny the rooms are. Makes sense for Manhattan though
Excellent
9.7
Pros: Super comfortable beds, great location cool bar and super friendly staff
Cons: I know its NYC but rooms are small
Located in Midtown, this hotel is within a 5-minute walk of Chrysler Building and 5th Avenue. Grand Central Terminal and Bryant Park are also within 15 minutes. 33 St. Station (Park Av. S) is 9 minutes by foot and Grand Central - 42 St. Station is 6 minutes.
Overall 8.1 Excellent
Based on 4,952 reviews
All
- All
- Families with older children
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Okay
4.8
Cons: The beds are very uncomfortable.
Excellent
10.0
Pros: well designed, efficient and a good price.
Excellent
8.2
Pros: Clean, compact and great for an overnight business trip
Cons: You have to request an iron and ironing board ... other than that, it's fine.
Excellent
10.0
Pros: Beautiful.
Excellent
8.0
Excellent
9.4
Excellent
9.7
Excellent
9.7
Excellent
8.5
Excellent
8.2
Excellent
8.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
9.1
Excellent
8.0
Pros: Sex
Cons: Drinking
Excellent
9.4
Excellent
8.0
Excellent
8.3
Excellent
9.4
Excellent
10.0
Excellent
8.0
Good
6.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.5
Excellent
8.0
Excellent
8.5
Good
6.2
Excellent
10.0
Excellent
10.0
Excellent
8.2
Excellent
9.4
Excellent
9.7
Excellent
9.4
Pros: Loved the design, rooftop, the location was better than expected...the rooms weren't huge but honestly I prefered them to a normal hotel. Much cozier. Wouldn't go here with small kids though because of space. Also loved that I could securely leave my luggage in the lobby
Cons: They weren't ready at 3; walls are thin.
Excellent
10.0
Pros: I really enjoyed my stay at Pod39. The hotel was very nicely decorated, definitely a "trendy" hotel. I know they have many room options - I stayed in the bunk bed room which was very small and New York-like. The beds were really comfortable. I would most recommend this place for people traveling alone or with a small group (although the bigger rooms might be good for families - there is a bar/restaurant attached to the lobby, though, so keep that in mind). The price was quite good for an NYC hotel, and the location was great - I was able to walk to all the Broadway theatres as well as Koreatown near Herald Square. Also fairly close to a subway station and Grand Central. Overall I thoroughly enjoyed my stay here and would definitely stay here again!
Cons: The room was so small there was no ironing board - I didn't ask the front desk what my options were because my clothes weren't that badly wrinkled, so there may be a way to get your clothes ironed. It's not that big of a deal, really!
Excellent
9.7
Pros: Great location, yes the rooms are small hence the name Pod however you're in New York, you're not really spending much time in them. The rooms are very modern and the shower is great.
Excellent
10.0
Pros: Great price, lounge and rooftop! The room is really only for sleeping and showering.
Excellent
10.0
Pros: The front desk people were very nice the room was very clean distance was not that bad
Cons: They do not have private parking lot, but instead, they made the contract with parking garage that is called "Icon" This is the only one parking garage that they made the contract. You need to be careful since many of parking garages in new york have same name "Icon" (I think this is kinda public that the city operates...? ) I got bad experience. I parked the place where it names Icon which located between 39th and 38th. When I dropped the car, I checked the guy who worked in there that I am in right place or not, and he said, I am correct place. However, when i came back to pick up the car the guy changed his word. He said he had never said that to me. It is because he knows i am tourist!! so be careful
Good
7.4
Pros: Sure the room was tight but the bed was comfortable and everything worked fine in the bathroom. The location is wonderful and so is the value. I will return.
Cons: Bed was very comfortable and the bathroom facilities very good
Excellent
10.0
Pros: It was my first trip to New York. I was really impressed by the staffs and everyone at Pod 39. Very efficient and valuable hotel in New York. The location is very convenience. The hotel room was comfortable for one person or two people. I'm surprised of how clean the room was. The hotel maintain the cleanliness very well. Very reasonable prices.
Cons: I wish they had a small fridge.
Excellent
8.0
Pros: Clean, good location
Cons: Not enough elevators, pretty loud at night
Good
7.7
Pros: The price is unbeatable and the hotel is simple, clean and centrally located. Remember, this is NYC!!! Unbelievably affordable to spend some time in the Big Apple! Perfect for a no-thrills solo traveler.
Cons: The USB port in the room didn't work so that I couldn't charge my phone. But it actually felt good to leave the phone in the hotel room and explore the neighborhood without social media. Quite the vacation and interesting to observe the people around you being glued to technology.
Excellent
9.7
Pros: Great location. Clean, stylish rooms with an efficient layout. Lovely bathroom. Yes, the rooms are small but I was expecting it and it was everything I needed. The staff is also very accommodating in keeping your luggage until you can check in, or holding your luggage if you have to check out before your flight leaves.
Cons: I wish it was just a couple of blocks west to be closer to the tourist attractions, but that’s only because it was 20 degrees during my stay in NYC and every block felt like a mile when you’re freezing!
Excellent
10.0
Pros: Pretty much everything...loved the HDMI inputs on the wall, the awesome bathroom, the responsive AC, and of course, the staff.
Cons: Nothing not to like...this is basically a well-managed upscale hostel with superior private rooms. I would totally recommend some tweaks for the designers, mainly to install a shelf on the wall near the LCD screen to maximize vertical space. I would also suggest a water kettle as an optional in-room item as I travel with my own cup and tea and missed this feature.
Excellent
10.0
Pros: Staff super friendly. Room extremely clean. Simply perfect. Will return.
Mediocre
3.1
Pros: Location
Cons: Everything other than location
Excellent
10.0
Pros: Perfect place to lay your head. Solo traveler also perfect. Didn’t need much room & conveniently in Manhattan. Walking distance to Time Square.
Mediocre
3.4
Pros: location, honesty of one of the staff telling us not to eat there.
Cons: e-mailed me one price, when I got to hotel, quoted me another price.
Located in Manhattan, this boutique hotel is within 1 mi (2 km) of New York University, One World Trade Center and National September 11 Memorial. Federal Reserve Bank of New York is 1.3 mi (2.2 km) away. Canal St. Station (Varick St.) is only a 2-minute walk and Canal St. Station (W. Broadway) is 6 minutes.
Overall 8.1 Excellent
Based on 2,618 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.1
Pros: Modern, extremely clean, chic, efficient use of space, great service, loved the late checkout.
Good
6.0
Excellent
9.4
Excellent
9.7
Excellent
10.0
Excellent
8.0
Excellent
9.7
Excellent
9.4
Excellent
9.7
Okay
4.5
Pros: Everything their staff
Cons: We need courtesy water bottles
Excellent
9.7
Pros: Like location and staff are so accommodating.
Excellent
8.2
Pros: Very clean, modern with good bed and linens. I appreciated having the charger and internet access. Well located for lower Manhattan and near public transportation. Friendly staff who truly try to be helpful. Unusually small, but perfectly adequate room. Good restaurant.
Cons: No good place to hang bath towels to dry them so asked to have them changed each day. No magnifying mirror nor place to hang small personal laundry.
Excellent
8.2
Pros: The hotel reception was excellent, did not encounter a single staff member that was unpleasant. Hotel room was nice and comfortable.
Cons: My complaints are minor. The fact that the food in the lobby is so expensive was a let down. I also didn't like the shower curtains because they kept falling down. My last complaint is that I didn't like the way the body wash, shampoo, and conditioner were placed.
Excellent
10.0
Pros: The Ambiance was beautiful and the staff
Excellent
9.4
Pros: Hotel is modern. There's a free happy hour for guests which is lovely (Resurrection in expensive New York). Bed was comfortable.
Cons: Smaller rooms, but I guess this is typical of NYC. I didn't like how the shower was open to the room.
Located in Midtown, this boutique hotel is within a 10-minute walk of Empire State Building, Madison Square Park and Macy's. 33 St. Station (Park Av. S) is only a 4-minute walk and 28 St. Station (Park Av. S) is 5 minutes.
Overall 8.1 Excellent
Based on 2,345 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
9.7
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Bed was super comfortable
Cons: Long waits for the elevator
Excellent
10.0
Pros: Modern design, the lounge area is designed to incorporate as co-working space where people can do work or have meeting, rooftop bar with great view to the city and empire state building, free bike rental, friendly staff
Cons: The room is a little small compare to other traditional hotel but it is really clever designed to maximize the use of space. There's only one glass door between the bathroom and the outside. If you share the room with someone, your 'business' could be heard.
Excellent
8.5
Pros: As an interior designer, I have an appreciation to the level of design and details. The room was small, but because of thoughtful use of space, it functioned really well for our needs, plus with an expansive corner of floor to ceiling glass, it still felt open and airy. Great views. We loved hanging out in the public spaces, listening to live jazz. Only disappointment was that the roof deck was not open during our stay. Would have liked to have experienced that. The breakfast toast available in the lobby was amazing.
Cons: The HVAC system was loud. I did not sleep well the first night because of it. The entry doors are huge and heavy. While the ADA automatic door buttons were helpful, a door man would be a nice addition to help guests in and out of the Lobby with luggage. The elevators were slow. At times there was a line to get on the elevator on main level.
Excellent
10.0
Pros: Great studio space for working with yummy food and bar services available throughout the common areas. Surrounded by the city and all the great Korean food. Wifi is included and suer nice staff. Great value in this city.
Located in Midtown, this hotel is within a 10-minute walk of 5th Avenue and Flatiron Building. Union Square Park and Empire State Building are also within 1 mile (2 km). 23 St. Station (Park Av.) is only a 2-minute walk and 23 St. Station (5th Av.) is 6 minutes.
Overall 8.1 Excellent
Based on 1,213 reviews
All
- All
- Families with older children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
10.0
Okay
4.2
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: The bed was super comfortable, the location was good, and the staff was nice.
Excellent
10.0
Pros: Location
Cons: I couldn’t pair my phone to their tv to their Chrome cast
Mediocre
2.0
Cons: 1. My flight was delayed. I called 3 times to tell them, no one every answered. When I arrived at 1:20am they didn't have a room available and now were fully booked even though I had a reservation and was fully paid in advance. The staff repeated multiple times how I was a "No show" and it wasn't there fault. The staff did not offer or help me find another hotel. - I returned on Sunday for the remaining stay. 1. On the 3rd night I asked for a shower towel and they didn't have any and so used hand towels. 2. The room above me would wake me up at all hours of the night with loud banging. I asked to move rooms and the staff was unable as they needed approval and the person wasn't there at that time. I was unable to get it switched.
Mediocre
2.0
Pros: Location
Cons: Very noisy hotel, parties and smell of weed!!! The staff don’t really care
Good
7.7
Pros: Rooftop tiki bar Very chill vibe Well decorated Connected to a new hip restaurant Free wifi Streaming Environmentally friendly
Cons: Small room, especially for the price Small bathroom, not suited for doing hair and makeup The hallway felt like the Titanic The security gave me a hard time going to the roof (even after I displayed my key)
Located in Manhattan, this hotel is within a 10-minute walk of Wall Street, National September 11 Memorial and One World Trade Center. Battery Park and Pace University are also within 15 minutes. Rector St. Station (Greenwich St.) and Rector St. Station are within a 2-minute walk.
Overall 7.9 Good
Based on 8,160 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Mediocre
2.0
Good
6.8
Pros: The toilet did not work and the desk sent someone up from engineering within 10 minutes.
Good
7.4
Pros: Price was good
Cons: The bed was not the best.
Good
6.0
Excellent
8.2
Excellent
10.0
Excellent
9.4
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.5
Excellent
8.8
Good
6.5
Excellent
10.0
Excellent
8.2
Excellent
8.0
Excellent
10.0
Good
7.7
Excellent
8.0
Excellent
10.0
Pros: Clean, comfortable and convenient to everything
Excellent
9.4
Pros: Very nice stay. Almost my dream hotel room.
Cons: The vendor machine at 10th floor doesn't work.
Excellent
10.0
Pros: Bed was comfortable
Excellent
8.8
Pros: Really impressed with the smart, switched on staff. Just such nice people. What I liked about Holiday Inn is it felt honest, not trying to hustle a couple of dollars more out of me. Just good all around quality. For this reason I will definitely stay again.
Excellent
9.7
Pros: I liked that the beds were extremely comfortable, the bathrooms were beautiful. The staff were very nice in giving directions and staying on the phone to help me, I was traveling from Seattle. You're close to JFK by taking the A from Fulton street subway which is close. Cons, the hotel has 50 floors and only 3 elevators, long wait at times not such a big deal. And there's no microwaves of fridges so it's not an extended stay Overall if you are here for business or a short stay this is a great hotel. It's not too loud outside either
Excellent
9.7
Pros: King bed room on 39th floor at Holiday Inn Express located at 99 Washington Street in the financial district of New York City. Room was small but cozy with a comfortable king sized bed, a medium sized flat screen TV, good towels (not the scratchy thin kind you sometimes get at lesser hotels) toiletries (shampoo, conditioner and lotion). Plenty of outlets to charge whatever devices you may have and our room had a nice enough view too. Friendly staff. When checking out, we asked the desk woman if we could possibly leave our duffel bag while we walked around the city for a while and she was very accommodating with a pleasant smile and demeanor. My wife and I agreed that she seemed like the perfect employee as you'd see in a commercial. Smiling genuinely, appearing very neatly dressed and helpful to customers. Job very well done.
Cons: Noise outside our room door. The ice machine was right by our door as were other room doors. We very clearly heard someone getting ice as if they were in our room with us and we heard a couple speaking as they entered their very nearby room but each incident occurred only once so it didn't really bother us or take away from our otherwise very good experience.
Okay
5.4
Pros: The room was VERY small... but nicely equipped and comfortable.
Cons: ELEVATORS.... this was ridiculous.. they only have 3 elevators for 50 floors and each one hold about 4 grow adults. IF you stay here be prepared to wait 20 min for an elevator to go anywhere. Will NOT stay her again for this reason alone.
Okay
4.2
Pros: Location is the best thing about this hotel. Hotel was very clean.
Cons: Rooms are too overcrowded. Can barely walk around my room. Very small rooms make me feel very clostophobic. Workers misinformed me about parking and had to pay full price for parking instead of getting discounted rate.
Excellent
8.0
Pros: Location to major tourist attractions a huge plus! The 9/11 memorial and Statue of Liberty close by. Access to the subway is also walking distance.
Cons: The room was small. The bathroom was even smaller. Could barely close the door once you step in. The elevator took forever to get to my floor. Over 10+ minutes. When the elevator doors finally opened, it's packed with people. I had to go down 13 flights of stairs with luggages! Not happy at all!
Good
7.4
Cons: the bathroom flooded every time i showered
Excellent
10.0
Pros: The location was great! Everything was at walking distance!
Cons: The check out too early!
Good
6.5
Cons: A little noisy at night with doors slamming. Cramped room.
Excellent
9.7
Pros: Staff was very friendly and helpful.
Excellent
10.0
Pros: I enjoyed the modern room style and the view of the city.
Excellent
8.8
Pros: The location was prime. Especially if you're staying in the area for buisness. View was amazing. Staff was VERY friendly. Left some medication in my room after check out and they let me back into the room to grab it. The staff could work on giving better directions, but they were friendly and eager to help. Everything was clean and new. Also was nice cherry on top to be able to stay you've stayed at the tallest Holiday Inn in the world. Bar area was nice and bartender was friendly and offered us a free drink. Would certainly recommend this hotel if you're staying in the Financial District of Manhattan.
Cons: The room was small. The king size bed took up about half the room, but we were only staying a night so we didn't mind. Also, the parking was a few blocks away, not well marked and a bit pricey (it is NYC after all). It was a bit of a hike to get to Central Park, Times Square etc. but the Statue of Liberty and 9/11 memorial/Freedom Tower are a short walk. No need for a cab or subway.
Excellent
8.0
Cons: Bathroom design is too crampy, no place to put extra toiletries. there was no refrigerator in my room.
Excellent
8.5
Pros: Convenient and clean.
Cons: The rooms were a bit smaller than What I was use to.....but comfortable bed
Excellent
10.0
Pros: Staff were very nice and friendly. The hotel is very centric and well located. I will definitely go back here on my next NYC trip
Excellent
10.0
Pros: We arrived very early New York morning The hotel gave us a beautiful and very soon we got our room. Very nice hotel, our room too. Very comfortable, new and inviting. We were assisted by representatives of all that we had to receipt and received excellent service and answers to all our questions. We would be happy to stay at the hotel, even when we get next time.
Okay
4.8
Pros: The view from my room
Cons: The smoking floor, the wake up call that never happened, the false advertisement for valet parkind.
Located in Midtown, this hotel is within a 10-minute walk of United Nations Headquarters and Grand Central Terminal. The Morgan Library and Museum and Bryant Park are also within 1 mi (2 km). Lexington Av.-53 St. Station is 13 minutes by foot and Grand Central - 42 St. Station is 11 minutes.
Overall 7.9 Good
Based on 2,577 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Mediocre
2.0
Worst place ever. Booked two rooms 10 days ahead and when I git there they only had one room available!
Excellent
8.2
Okay
4.5
Mediocre
3.0
Cons: Limited toiletries and poor cleanest. Will not stay there again.
Excellent
10.0
Pros: The views
Cons: Nothing
Excellent
9.4
Excellent
9.7
Excellent
9.7
Mediocre
2.0
Pros: Nothing
Cons: No pool they need to scrub the internet & take down every mention of having a pool. FALSE ADVERTISING & they were not apologetic at all. You google this place it lists it having a pool big mess for kids
Excellent
8.0
The stay was great! The only part that was not great were 1) the bellmen at the entrance: they are rude and uninterested in helping. They are just there talking to each other and never opened a door, or helped with anything. They seem bored and too comfortable in their position, and 2) the woman/host at the restaurant: she was rude and acted as if it was the Maxims, even thou the place was empty! I never went back to the restaurant because of her Otherwise, the hotel is very good and the rest of the staff is great: the front desk, the cleaning people, the people on the phone, the coffee shop lady!!!!! They were fabulous.
Excellent
8.2
Excellent
8.8
Excellent
10.0
Good
6.8
Excellent
10.0
Excellent
8.0
Excellent
8.0
Had a very late check in after a long day of traveling. Front desk staff was not very pleasant or friendly. Efficient in checking us in but no smile no thank you for your patronage. Got to room no bottled water, tried to find information on vending machines on the floor nothing in the room called the front desk and was told there aren’t any but if I come back down to the front desk she would give me two complimentary bottles. We were on the 35th floor. I went back down and she gave me two bottles. I am a Hilton Honors member, gee you would think it would have been offered when we checked in. Not impressed with that but all in all room was clean and comfortable. Coffee shop staff and concierge were very kind and helpful.
Excellent
10.0
Pros: Staff was very friendly -- they checked me in early and gave helpful directions. View from my room was great.
Cons: Wish the location was a bit closer to Times Square, but it's not too far...
Good
7.6
Pros: Nice view, spacious room, relaxing hotel to stay at for a night. There's a pool!
Cons: The room was so cold even when we turned down the air. Also the location is a little removed from the rest of the city. If you need any emergency supplies, you have to go back out to find them because the gift shop in the hotel was closed when we arrived around 5:00 pm.
Good
6.8
Pros: View of the east river.
Cons: Small, odly shaped rooms. Door opens into a narrow passage so you have to do a dance to get into the room. Windows are small, so feel cramped inside.
Excellent
10.0
Pros: Great location. Nice pool for a downtown hotel.
Excellent
8.3
Pros: perfect view, large, clean room.
Cons: must pay extra for in-room coffee/fridge and the wi-fi charge was way too high. Even less expensive hotels have FREE WI-FI
Okay
5.0
Pros: The view
Cons: Room was old with stains on walls, pretty bare, staff was not very professional
Excellent
9.4
Pros: Clean, very friendly staff and comfortable accommodations.
Cons: Wall were thin, we could hear entire conversations going on at all times.
Excellent
8.8
Pros: I liked the view of the New York skyline from my room. The hotel was very clean and nice.
Excellent
9.1
Pros: Great staff loved the security dog in lubby
Cons: To get in shower was quote slippery and shower head in a weird place
Good
7.3
Pros: The layout of the room. The View.
Cons: Parking was expensive, significantly more than it would have been if I had parked myself. The staff was not necessarily rude, but not very congenial either.
Good
7.1
Pros: I liked the location of this hotel. It is close to United nations building. The room was very clean and overall ambience of the hotel is quite good. I would like to stay again in this hotel.
Excellent
9.4
Pros: Room was spacious with nice view of the city! Room had Illy espresso machine.
Cons: Business lounge is dull
Good
7.7
Pros: Location -- close to UN where our meeting was held;
Cons: Small, crowded lobby; no bell boy service for luggage; only one courtesy phone in the lobby;
Okay
4.3
Pros: The view and location. Had comfortable beds!
Cons: The filthy bathrooms!!! They had my reservations wrong! Supposed to have 2 double rooms! Didn't have them available !very upset and the desk clerk hid from me! Wasn't even compensated for not having my rooms! Told me that booking thru these places sometimes gets messed up! Not reliable! Very disappointed in how they handled the situation! Especially since it was 2:00 in the morning!
Good
6.2
Pros: The small bar in the lobby. Friendly staff Good general location
Cons: Too expensive for outdated rooms especially bathroom. Internet connectivity could be better and included in the price.
Excellent
10.0
Pros: The hotel is located across the street from the UN Headquarters, where I had a meeting. There are many reasonably priced and good restaurants nearby.
Good
6.6
Pros: Location and view were excellent.
Cons: The room we had in the East Tower was very dated. The bathroom was terrible!
Excellent
8.0
Pros: the bed is very comfortable if we hadn't set alarms would have slept the whole day. the amenities in the room alone are a nice add. the staff was efficient and helpful.
Cons: there were gnats in the shower and when we checked out and had to leave the bags at the desk the bellman took about 20 minutes to show up and help us.
Excellent
10.0
Pros: Staff was more than friendly. Great room views and good location. The room was excellent, the windows could have used a cleaning but no big deal. I would go back.
Excellent
9.3
Pros: I had an amazing view of southern Manhatten and the room was quite large for NY. The Lower East side has great restaurants and is only about a 10-15 minute walk from the theatre district.
Cons: All of the room was fantastic except for the dated shower head. Wifi was extra which i always think is a ripoff, but other then that I loved it.
Mediocre
3.0
Pros: I liked the fact the hotel was clean.
Cons: I did not like the fact that the staff at the UN was very unprofessional. Erica the front desk manger was short winded and unprofessional, and also Victor.
Mediocre
2.0
Pros: the kinds and the hospitality of the old men's who are as a bag carriers
Cons: Receptions staff and their behaviors with gusts who booked through third party. old rooms and furniture not as same as in the pictures in Kayak.
Good
7.0
Pros: Hotel manager Erica was very accommodating when there was an issue
Cons: The room reserved wasn't available. Reserved 2 double beds and only a king available. Also noticed the family checking I next to us had a daughter in a wheel chair and the room they had reserved wasn't available. They needed wheelchair accessible bathroom. No coffee maker in the room. Found out the day we left that all we needed to do was ask housekeeping. That information should have been provided on check in. Bedspread was dirty. Pull out couch didn't have sheets.
Excellent
9.4
Pros: Was the pillow super best and the view was so nice!
Excellent
10.0
Pros: The One UN New York was very comfortable and well maintained. I particularly liked its proximity to the UN Headquarters, where I was attending a meeting. An added plus was the great views from my room to the south and west, so I could see the Empire State Building and Chrysler Building.
Mediocre
3.0
Cons: Very poor quality furniture and fixtures....beds very uncomfortable and noisy....unpleasant smell in room expecially closet (did not hang clothes in closet because of the smell) Breakfast for two $84.00 (overpriced for quality) I stayed in this hotel for three nights and will not recommend this hotel to anyone. Maybe a two star hotel????
Located in Manhattan, this hotel is within 2 miles (3 km) of Washington Square Park, New York University and National September 11 Memorial. 5th Avenue and One World Trade Center are also within 1 mile (2 km). Canal St. Station (W. Broadway) is only a 2-minute walk and Canal St. Station (Varick St.) is 4 minutes.
Overall 7.8 Good
Based on 2,586 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Good
6.0
Excellent
9.7
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.1
Excellent
10.0
Excellent
8.0
Excellent
8.2
Excellent
9.1
Excellent
8.0
Excellent
8.0
Excellent
8.2
Excellent
9.4
Excellent
10.0
Pros: Very nice view. Very friendly environment. We asked for a late checkout and they were able to extend it up to 2pm. Thank you.
Okay
4.0
Our room had obviously not been cleaned before our arrival (tons of dust) and they did not clean it at all after the first night! The shampoo dispenser was broken and there were no tissue papers. We told the front desk and they were really uninterested in fixing any of it!
Excellent
8.0
Pros: Friendly staff Spacious bathroom Good location
Cons: No turndown service Odd odor in the hallway, panels along floor were flaking, mid-renovation?
Excellent
10.0
Pros: This is a nice hotel with small but well-designed rooms and a wonderful club lounge with views of downtown NY all the way up to the Empire State Building. It's a Sheraton and really fits comfortably within the Sheraton brand - so what you'd expect from a Sheraton is all there - plus the beautiful club lounge.
Cons: If you have to park, it's expensive. We didn't have to use their service as we stayed Saturday night and you can park in NY on Sunday.
Excellent
10.0
Pros: Second time staying here in 3 months. Love the location and quality. Able to check in early and check out late this trip, which really helped our itinerary (was rushing into town to go straight to my workshop, so it was nice to check in quickly and be able to put bags in room instead of leaving with concierge). Also was able to upgrade to a king bed since my boyfriend came down with me last minute. Staff was super accommodating. Close to 1/2/3 and C/E trains, as well as a couple blocks from 6/N/R/Q/W trains, so it was easy to get around to east or west side. I'm a light sleeper and find these rooms to be on the quieter side (we were facing the back of hotel, which faces downtown).
Cons: No fridge in room. Definitely a business feel to hotel, but didn't really make a difference to me. In fact, I chose the Sheraton bc in NYC hotels can vary widely and I found that chain hotels give a good consistent experience no matter the location.
Good
7.4
Pros: really quiet
Cons: room did not get cleaned till 6
Excellent
10.0
Pros: Great location in soho. Staff was very helpful and parking easy. The room was clean and new. A great view with very clean sheets and duvet. A good mattress Bathroom was new and clean. Room was not big but neither was the price tag. Liked it much better than the soho grand that shows it's age
Okay
5.7
Pros: Good location
Cons: Really small towels Cleaned room at 8pm
Excellent
8.2
Cons: The hotel just seems outdated. Needs a renovation and the lobby is super dark.
Excellent
10.0
Pros: Very nice staff, clean hotel, type fancy and would recommend anyone to stay. Great area and very close to the train station.
Excellent
9.3
Pros: Location is definitely a plus. Comfortable hotel overall
Excellent
10.0
Pros: Front desk employees were awesome and so helpful! Very minor issues (light burning out) were addressed immediately.
Cons: The restaurant attached to the hotel has no affiliation with Sheraton but we didn't like it- they were rude and took advantage of us.
Okay
4.8
Cons: This hotel has an attitude of over pricing everything, adding on fees including tips (that frankly aren't deserved) and having a staff that doesn't do much. When I checked out the man at the desk was flat out lying to the woman he had on the phone and when he hung up I said "Well she's going to be disappointed" and he smiled and laughed. That's what you're going to get here.
Okay
5.7
Pros: Location was close to everything. Bed was comfilortable. Amd room was clean. I
Cons: When cleaning the entrance keep the closet room closed and do not leave mop and cleaning stuff unattended in the entrance. The front desks was unorganized. No welcome hello. Overall things did not look well organized. I would exoect the manager to keep an eye on all details. Very basic bedroom decor, no drawers for storage.
Located in Manhattan, this luxury hotel is within 2 mi (3 km) of New York University, 5th Avenue, and Washington Square Park. Union Square Park and Brooklyn Bridge are also within 2 miles (3 km). Delancey St. Station is only a 5-minute walk and 2 Av. Station is 6 minutes.
Overall 7.8 Good
Based on 904 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Mediocre
2.0
There’s is a nightclub on the 15th floor. The bass and music is comically loud and can be heard blasting all night many floors away. I’m not sure how this hotel is a viable business! Don’t stay here if you want any sleep.
Excellent
9.4
Okay
4.0
Pros: Check in
Cons: Check out service, lack of cooperation, not nice,
Excellent
10.0
Excellent
9.1
Excellent
10.0
Okay
5.4
Excellent
10.0
Excellent
8.0
Good
6.5
Cons: Very loud lounge, key didn't work consistently, have to go up to lounge, then down to entry For millennials is the vibe
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
9.1
Excellent
10.0
Good
7.7
Pros: Breakfast was mediocre. Dinner was ok but the wait staff needs to pay more attention to details. And the customer. When they delivered dinner they dropped the plates and disappeared. We didn't even have a chance to ask for silverware, which one of us was missing. We shared until we could get someones attention. Not an easy task here as they seem to go with the NYC theory, Don't make eye contact. When we were finished I asked the wait staff for our check (I hadn't seen our waitress in a while). We waited, and waited, and waited. I finally saw our waitress by the bar so I went over and asked for the check. All in all, a mediocre experience. The only plus is the location. I won't return. Not really worth the $$$.
Cons: Breakfast, Dinner. The pool is only open until 7PM. This is NYC. You know, the city that never sleeps? I guess the pool gets tired early.
Excellent
10.0
Pros: We found the staff was helpful. We liked the location. The hotel is well appointed. When we pointed out a minor problem with the elevators, we were given a 4PM checkout at no additional cost. We will dedefinitely stay there next time we come to NYC!
Excellent
9.7
Pros: I didn't do a ton of research on Hotel Indigo before booking my stay and arriving at the hotel. We were in NY for a wedding and we received a discounted room rate as negotiated by the groom. When we arrived we were pleasantly surprised. The hotel is hip and clean and in a great location. The proximity to Katz's is worth it. There is also really great coffee in this neighborhood. Try Ludlow right across the street from the hotel or Cafe Vita only a few blocks south. I would say the due to the room rate discount we were pretty lucky with the price we paid as the hotel was booking around $500 per night (their regular fee). I would say that $500 is over priced for that hotel but $350 or lower is a great deal.
Cons: Because there is a seemingly popular bar on the 15th floor of hotel you can run into some characters when it is just time to go to bed. Also when coming back home for the night the door man acts as security so you have to your room key on you in order to just get through the door. The receptionist warned us about this so we were prepared but I thought it was a little annoying. However as a guest of the hotel you get restaurant and bar privileges so there is no wait for you to get in.
Excellent
10.0
Excellent
8.0
Pros: Location was great with a lot of varied night-life options. Terrace bar and pool is something to check out for sure.
Cons: A/C worked well but was very loud especially with something loose inside that made a clunking noise constantly while the A/C ran. I called down after the first night to see if could be addressed. Engineering was sent while we were out but the problem wasn't fixed. We got in too late to deal with the second so had to try prob a chair against it to dampen the noise :(
Excellent
10.0
Pros: The views are stunning. The location is convenient and is near amazing restaurants and shops. Very local NYC feel.
Cons: Little hard finding the front desk (on 14th floor)
Excellent
9.1
Pros: Great look, great location. Clean, modern rooms. Perfect for me
Cons: Last night of my stay, my floor (9th) turned very noisy. Not just in rooms but up and down the hall. Younger crowd yelling to each other, etc. Felt like I was trying to sleep in the middle of a frat party! This was between 1-2am and went on for quite some time. It would have hoped someone would ask them quiet down on room levels.
Located in Midtown, this hotel is within a 15-minute walk of Times Square, Empire State Building and Broadway. Grand Central Terminal and Chrysler Building are also within 1 mi (2 km). 34 St. - Penn Station is only a 2-minute walk and 34 St. - Penn Station (Fashion Av.) is 3 minutes.
Overall 7.7 Good
Based on 8,123 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Poor
1.9
Good
7.4
Excellent
8.2
Excellent
8.2
Okay
4.2
Okay
4.8
Cons: Standard rooms are tiny with child sized pillows. Bathrooms are old and need to be updated Carpets & walls are grimy Only positive is the location
Good
6.8
Pros: Great location. Right at Penn station. Central to activities.
Mediocre
3.4
Cons: The elevators were a joke and the front desk was rude. It’s an old stinky hotel with rooms that are microscopic in size
Good
6.2
Pros: Good location, walking distance from Javitz.
Excellent
9.7
Cons: I thought i had a room with a view and when unchecked in, they told me I didn’t...but then they quickly upgraded me to a great room, with a view, a loveseat, a walk in closet etc. unfortunately, i was hardly there to take advantage of anything but staff was great and location was super convenient.
Good
6.0
Typical small New York room. Definitely in the older side and hasn’t been renovated in a while. Didn’t spend a lot of time there, though, so it was fine.
Excellent
9.4
Pros: Location and friendly staff!
Cons: Over charge to store bags. This should be free.
Located in Midtown, this hotel is within a 5-minute walk of 5th Avenue and Macy's. Times Square and Empire State Building are also within 10 minutes. 42 St. - Bryant Pk. Station and 34 St. Station (Herald Square) are within a 5-minute walk.
Overall 7.4 Good
Based on 610 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Good
6.5
Good
7.7
Good
7.4
Excellent
10.0
Good
7.7
Cons: Comfort of bed and pillow were not ideal. Bathroom down the hall. Although i must say, never had trouble finding available one and they were very clean.
Good
6.2
Excellent
8.5
Excellent
8.2
Excellent
10.0
Good
7.7
Excellent
8.0
Excellent
8.0
Mediocre
3.0
Excellent
8.0
Pros: Perfect location in midtown- walking distance to sights in Manhattan and close to subway stops for everything else. 24 hour reception desk is good too if you get in late
Cons: You don't have your own bathroom which isn't a big deal unless you're not expecting it.
Excellent
8.3
Pros: The hotel was very clean .the staff were wonderful and welcoming especially for the short amount of time we were there.
Excellent
8.0
Pros: The location was absolutely amazing. You won't find another place that gives you that for this price. What you will find here is a higher-end hostel. I didn't get a look at any other rooms, so I can't really comment on their sizes, but ours would be considered small by college dorm standards. However, if all you're planning to do is sleep there, then it serves its purpose well. There is approximately one shared, single-use, lockable bathroom per 3-4 rooms. Honestly, it stayed cleaner than I expected. Our sheets and towels were changed daily upon request, and were in good condition.
Cons: Wifi was only available in the lobby area, and I pretty much expect wifi in the rooms to be standard at this point. The bathroom, for whatever reason, smells strongly of vinegar.
Okay
4.5
Pros: Location in city
Cons: Everything else was awful
Excellent
8.5
Pros: Location was excellent. Walking distance to pretty much everything in Manhatten. Reception was very good.
Cons: There was one small roll of toilet paper and no soap in the bathroom. Dusty bed lamp with hard to find switch.
Okay
5.4
Pros: Prime location, Good staff, Clean area
Cons: No Free Wi-fi at such huge price. Its real pain and disappointment. Also management is strict with Check-out time. They did not even allow me to keep my room for at least one hour after 12PM checkout time.
Mediocre
2.8
Pros: The location is the only redeeming feature of this hotel... Not even the wifi is complimentary in this grotty, depressing place.
Cons: The hotel is loud all day and night, the decor is old and it smelled of vinegar which they presumably pour down the in room sinks to get rid of the slightly worse smell of what goes in there when people don't leave their rooms over night. The mobile advert failed to mention the shared bathrooms, then the guy on reception just dismissed complaints with a smirk as though he'd heard them a hundred times before. The rooms were tiny and uninviting. Even the lifts/elevators were terrible - spectacularly slow and always stopped on the second floor (reception) for no reason.
Mediocre
2.0
Pros: The place is a dump dirty and really expensive for what you get no individual bathroom. Very disappointing
Good
7.4
Pros: Amazion location. It was clean enough, the bathroom wasnt clean all the time but nothing bad and there were always bathrooms available.
Cons: Payed Wifi and if you need to use more then one device, you have to let them know. Some people on the staff were rude, but other really helpful.
Mediocre
3.4
Cons: They don't have bathroom inside the room, no free internet, no parking, no breakfast and they tell on they website they have everything, it's a lie. We need split a restroom with another people like in a hostel, it was the worst.
Good
7.7
Pros: Attentive staff Cleanliness Location
Mediocre
2.0
Pros: nothing
Cons: We expected a tiny, crappy room but not the BLATANT THIEVERY from the hotel. First they charge us a bullshit 'resort fee' which allows them to lie about having a lower daily rate. But even worse they charged me an additional $159 for NOTHING! The thieving liars won't tell me why they're charging my credit card. If you like getting ripped off and sleeping in tiny, bug-infested rooms then this is the place for you.
Good
7.1
Pros: The location was fantastic. You can't find anything else for that price.
Cons: The rooms are very small and bathrooms are shared on the floor. There was no continental breakfast or coffee pot in the room.
Excellent
8.8
Pros: Very close to many famous NYC sights. Great price for the location. Room was very clean.
Cons: Bathroom tub didn't drain. Just went down the hall to another bathroom.
Good
6.5
Pros: Good location, staff generally helpful, hall baths were surprisingly clean (though very slippery!)
Cons: Tiny bed, street noise a real issue (even on the fifth floor)
Mediocre
3.4
Cons: No bathroom in the room
Good
7.4
Pros: Simple clean hotel. Great location. Great staff. Sharing a bathroom no big deal, each room has its own sink so the bathrooms are not tied up.
Cons: Wifi only in the lobbie.
Excellent
8.0
Pros: A budget friendly hotel for short stay. Terrific location. Overall clean and maintained. good staff. over all good
Cons: no attached bathroom all are shared. the elevator is extremely slow and always stops at 2nd floor even of you haven't ask for.
Excellent
9.7
Pros: I went with my girlfriend for a weekend away, the staff was very friendly and accomadating. The location was great, right in the heart of everything. We got stuck an extra day due to the storm, and the staff was very helpful and extended the stay with no problems, and gave us a discount rate for the extra night with no problems. Def would stay here again
Cons: Shared bathrooms, but they were very clean at all times. Nothing bad to say about the hotel
Excellent
8.5
Pros: BEST location!! The staff were super nice and friendly! The room was small, but it just what you needed for a night. The location was perfect! Especially for the price. Bathrooms are shared but there's multiple ones on each floor, so you can still find one for yourself.
Cons: The bed wasn't the most comfortable but did you just justice. And the room was small. Bathrooms shared and drains weird. Had to pay for wifi but worked great. (Under $10) But other than that there isn't much to say bad about this place!
Located in Stone Street Historic District, this hotel is within a 5-minute walk of Battery Park and Wall Street. National September 11 Memorial and Pace University are also within 15 minutes. Whitehall St. Station and Bowling Green Station are within a 2-minute walk.
Overall 7.3 Good
Based on 3,669 reviews
All
- All
- Families with older children
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Good
6.5
Pros: Good shower, water pressure and area
Cons: Bathroom a bit tight Air conditioner was noisy
Excellent
8.0
Excellent
9.7
Excellent
10.0
Pros: Ok ok ok ok okkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
Excellent
10.0
Okay
4.5
Excellent
8.5
Good
7.4
Cons: Called all three days about the non working outlet in the bathroom. Was never fixed. Made it difficult to get ready.
Mediocre
3.4
Okay
5.7
Good
6.8
Excellent
8.0
Good
6.2
Cons: I was trying to clarify why they billed me the hotel twice. Took me hours waiting on the line being redirected from one person to another ending up with the most unfriendly, not listening person ever. Very dissatisfying!
Excellent
9.7
Good
7.1
Excellent
10.0
Excellent
10.0
Excellent
9.3
Excellent
8.0
Good
7.7
Excellent
10.0
Excellent
10.0
Excellent
8.8
Excellent
8.0
Good
6.2
Pros: the price was good, the staff was very kind
Cons: the space was SO small!
Excellent
10.0
Pros: Subway was right outside the door, a lot of food places and shops near by! Not busy and in a quiet street!
Excellent
8.5
Pros: Excellent location: sightseeing and transportation -subways. Staff friendly and helpful.
Cons: Elevator capacity not enough especially at checkout time
Okay
4.8
Pros: Restaurant served excellent Italian food. Well lolcated. In FiDi...close to subways.
Cons: Only 3 elevators for a 44 story hotel. I stayed over Labor Day weekend and only 2 were working. They had no WiFi. Took 20 min to get to the lobby...or walk down 30 flights. This is an on going problem. FaceBook reviews complain about elevator. Problems for over 6 months.
Good
7.1
Pros: Location and price were great. Room was clean, well-appointed and functional albeit small.
Cons: Elevators. 3 elevators for 44 floors is simply insufficient. I had to wait for elevators every time I went down. At check out time it took me over 15 minutes and 4 missed elevators to get downstairs. I would've walked but for my 3 large bags. I can only imagine how long the waits are when one of the elevators goes down or the hotel is particularly busy.
Good
6.0
Pros: The staff of this hotel was great. The bed was comfortable. It was clean.
Cons: The room was loud. Even at a high floor I could hear everything that happened outside my door or next door. Also things in the room showed wear: broken outlets and cracked tiles. The first floor entrance is confusing and gross--it smelled like damp and mold. The a/c/heater was so loud I just turned it off at night because it would wake me up.
Okay
4.0
Pros: The staff are lovely.
Cons: It is not clean (blood stains on the sheets and hair grease in the headboard) and there is construction outside all night and eve louder in the early morning. The hotel can't control that but it is not a comfortable place to stay.
Excellent
9.7
Pros: The staff was outstanding.
Cons: Had a fan in the bathroom that they couldn't cut off
Good
6.0
Pros: Good service. Frenly staff .good value
Cons: Elevators slow.
Good
6.2
Pros: Friendly staff. Nothing to complain. Good location and easy access to go anywhere.
Cons: The water running in the bathroom when i shower, the water pressure was to strong when i was washing my hands that every time i had to clean around me the water splashing and the towels where not clean. It shounds ridiculous but it's really. I don't complain just to be a pain in the a.. but to help them fix those problems.
Good
7.4
Pros: The staff were friendly.
Cons: Elevators could take up to four minutes to arrive at your floor.
Mediocre
3.7
Pros: Location was decent
Cons: Elevators frequently never showed up, requiring walking down 19 flights each morning. Wifi cut out multiple times. No minibar/fridge for storing leftovers/drinks/snacks in room. Shower leaked water all over the bathroom and entryway floor. Would not stay here again.
Okay
4.5
Pros: Bistro setting
Cons: Small rooms Elevator doesn't work In room amenities did not work Gift shop was pretty much empty
Excellent
8.0
Pros: Close to the r line
Cons: Elevator took very long, would have to wait a long time
Okay
5.1
Pros: Great location
Cons: Water was not working on two occasions. One of 3 elevators (in a 46 floor building) was not working causing 15-20 waits to go down/upstairs. Not a good thing when you are on the 26th floor.
Excellent
9.7
Pros: nice staff...comfortable bed...efficient room
Cons: smokers hanging outside.....person vacuuming entry obviously would be doing something else
Good
6.6
Pros: Perfect location.
Cons: The air conditioning doesn't work well. The room was 77 degrees F the entire time.
Excellent
9.7
Pros: The room was great!
Cons: The walls were thin and could hear everything happening on the floor. The elevators took forever as well.
Good
6.5
Pros: very polite staff great location close to a few subway lines (0.1 miles from R line) pharmacy right next to the hotel a lot of places for shopping and fast food restaurants if you occasionally need some extra clothes(e.g. elegant short) - you have TJMaxx in 5 minutes walking distance
Cons: 3 elevators for 44 floors building are not enough (busy all the time) I had tiny ants on the floor in my bathroom.. other people probably will not even notice that..
Excellent
9.7
Pros: I absolutely love everything about Hilton honors.
Cons: Room service.
Okay
4.2
Pros: Staff was friendly & attentative
Cons: This Hilton Doubletree is in dire need of renovation, and not up to the usual Hilton property standards. The elevators were extremely slow to arrive and frequently stopping at floors where there were no passengers. Often, one of the three elevators was not working, causing waits of over ten minutes. Also, the room was showing it's age, with the covering on the desk chair being worn and peeling, and the hem of the widow curtain was torn. Overall, very disappointing.
Okay
4.0
Elevators were extremely slow. Took 20 minutes just to get to my room. Rooms were small and not well maintained. Had several things broken or not working. Also the cleaning staff took my soap and didn’t refill, and also took my unopened Red Bull that I purchased and left on my desk. Overall this is an old hotel that’s not worthy of the 4 star rating. Definitely not DoubleTree caliber.
Located in Midtown, this hotel is within a 15-minute walk of 5th Avenue, Empire State Building and Madison Square Garden. The High Line Park and Chelsea Market are also within 1 mi (2 km). 28 St. Station (7th Av.) and 28 St. Station (Broadway) are within a 5-minute walk.
Overall 7.0 Good
Based on 5,773 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.1
Excellent
8.0
Excellent
8.0
Excellent
10.0
Good
6.0
Cons: The sheets were dirty and had not been changed
Excellent
9.6
Good
6.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Always a great place to stay, close to subway, Macy's, Penn Station. We have stayed here 3 times.
Cons: Always allow PLENTY of time to get down stairs or up as it takes forever for the 2 elevators to get people up or down.
Okay
5.0
Pros: location
Cons: smoky hallways, small rooms, hard beds
Good
6.0
Pros: The hotel was close to the red line 1 subway stop. The room and bathroom were clean. For the price it was great. Staff was friendly and helpful.
Cons: There are only two elevators and it is not enough. Guests were not willing to wait and constantly were either close to or over max weight capacity. Also we ordered room service and they forgot about our order. It took them an hour and a half to make breakfast.
Excellent
8.3
Pros: Price, location, clean
Cons: No gym, pool etc.
Excellent
9.4
Pros: No free breakfast, no coffee to go in the lobby, confusing and disappointing despite everything else being great.
Cons: Seems petty and unimportant I know, but I will honestly avoid holiday inn brand in future
Excellent
10.0
It was an amazing value, given the tremendous location! The room was on the smaller side, but very clean and tidy. The staff was beyond friendly, including the staff at the hotel bar. Would stay again any time I return to New York.
Okay
5.4
Cons: Check-in took forever. One person was working the front desk (with a manager inexplicably sitting in the back) and there was a line of travelers waiting to check-in. I was not greeted until 15 minutes after I arrived.
Located in Midtown, this hotel is within a 10-minute walk of Macy's, Herald Square and Empire State Building. Times Square and Broadway are also within 15 minutes. 28 St. Station (7th Av.) and 34 St. - Penn Station (Fashion Av.) are within a 5-minute walk.
Overall 6.6 Good
Based on 3,506 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Mediocre
3.1
Pros: Nothing
Cons: Everything I don't know if it was a bad experience but they were rude the rooms smelled they upgraded me and it was even worse the smell
Excellent
10.0
Good
6.5
Okay
5.4
Excellent
8.0
Excellent
9.1
Pros: Big room that was immaculately clean. Have stayed here before, will stay here again.
Cons: Communications between staff on phone and staff at desk unclear. Told no pet fee, then at checkin told $100 per pet!!!
Okay
5.7
Pros: The room was fairly large for NYC. Contemporary decor in an old hotel. Great location for Penn Station/Amtrak.
Cons: Shower was TINY, and bathroom had little space for touletries. Air conditioning was loud , but helped to block out the constant horn blowing most of the night. Make sure to get a room away from the street!
Excellent
10.0
Pros: Loved the location across the street from Penn Station- front desk staff was friendly and efficient- all staff was friendly and acknowledged us whether we were walking in or down a hallway- it was refreshing. Room was very clean and spacious. I think we had a king- limited view. Loved being on 7th Ave- we walked straight up7th to Times Square and straight down 7th to Greenwich Village. So many excellent restaurants within 3 blocks. Also loved that the lobby was not hectic-crazy-busy like some of the Times Square hotels can be.
Cons: I would have liked a lobby bar. Always fun to sit and people watch. There is a bar/restaurant but it's through a set of (glass) doors off the lobby. I can think of nothing else that would have improved our 3 nights here.
Okay
5.7
Pros: Location is top notch. Rooms are decent for nyc standards. And the restaurant is good as well as decently priced.
Cons: The hotel doorman is best described as a thug. Shouting at people, demanding tips, and acting outrageously aggressive. On my last day, he got into a shoving match with my car driver! The man is a time bomb
Excellent
10.0
Pros: The staff was excellent. The lobby is gorgeous and I love the fruit infused water there. They gave me a free upgrade and the view was stunning as well as the lighting design, environmental graphics - comfort of pillows and bed, shower... Made my visit special and I was able to leave my suitcase while I walked around.
Okay
4.0
Pros: Would not stay here or recommend to colleagues
Cons: Thermostat did not work and response was poor to fix it. Sent me to new room which was very noisy and had a dirty bed.
Excellent
8.0
Pros: Very conveniently located.
Cons: Room was so small
Good
7.3
Pros: It was convenient for our evening concert plans. The young staff was very pleasant. The hotel was clean. Valet parking was very convenient and efficient.
Cons: Very disappointing. I have stayed there a few years ago and at other Affinia hotels more recently and found them very pleasant. This time I was surprised. First room assigned was a "closet". And was told it was an "upgrade". I was amazed at how small. The room we ended up with was also meager. One small soap for both sink and bath, no hairdryer and no indication there ever was one on a wall or cabinet, the lowest smallest toilet ever in an adult bathroom. No surface to even put down a hairbrush. Some sort of modular vanity and sink. I felt like I was in a converted tenement. Is this a standard room when a reservation is made through a 3rd party such as Kayak? And, the check in clerk said he was sending a bottle of wine to us as a courtesy. It never came. We will not stay here again.
Excellent
10.0
Pros: The staff appreciates the customer and will do their best to accomodate. The building has character and distinguished. Our suite was perfect with a to die for view.
Cons: Time square
Excellent
10.0
Pros: Everything! They accommodated my every wish without hesitation. Location was great being next to Penn station. I could get anywhere in the city easily. Since I take the train from Newark airport it was great! Value for the money was huge! It was a great deal and a top touch stay!
Good
7.7
Pros: Location was excellent, not so noisy at night (I could sleep) on the 17th floor, lobby was nice, lots of good food places and shopping around, proximity to everything you desire, bed was comfortable.
Cons: Even though the room was renovated, it seems, the bathroom wasn't completely renovated. The pillows were all too soft. No central A/C but only an in-window a/c, noisy at times.
Good
6.5
Pros: Location /to some extent/ price
Cons: Noise level - VERY hard to sleep [they even provide earplugs in the room!] Services
Good
6.0
Pros: Location and price
Cons: Checking in at 5:00 PM was delayed by an hour. Using valet took over an hour to get the car
Excellent
9.7
Pros: Got to be the downtown location. Half a block from Madison Square Garden, a short stroll to Times Square, subway in easy reach. Staff were professional and fast.. Security was good-a doorman plus a requirement to use your room keycard to access the guest floors on the elevator. Room bright and clean, and a comfortable bed. Lots of restaurants/bars in easy reach. Overnight parking garage right off the entrance-have to hand over your car to attendant and he'll park it/bring it back to you. Not cheap, but downtown parking never is.
Cons: The windows didn't have a clean seal, so there was a constant low-level draft through them and some street noise leaking in. On a cool spring day no issue, but imagine it would be VERY chilly in winter, and wonder if summer would make it a war between A/C and the leak. Bathroom TINY-one person can stand in it, and basically rotate in place-sink to toilet to shower. The shower was also very cramped-not one for the claustrophobic.
Excellent
8.0
Pros: The location suited what we wanted to do. It is noisy and busy but that was ok for us.
Cons: Location and room size.
Mediocre
3.7
Pros: Lication
Cons: Check was supposed to be 3- then got Ana ail saying it was 4- waited and didn't get in the room until 4:40- staff seemed like they were making up story as to why we didn't have our room. Got to the room- remote didn't work and no shower gel in shower- oh well... There are worse things!
Okay
4.5
Pros: Too much money for such a mediocre room. It supposed to be a non-smoking room but in reality it smelled to weed. Very disappointing experience especially having the kids there. I reserved two rooms and arrived at 4:00, there was only one room available and we had to wait for the other one almost 3 hours.
Excellent
8.8
Pros: Great location, confortable beds, spacious, very clean, nice staff, easy check in and check out.
Cons: The air conditioner was extremely loud, the hotel provided earplugs but if they could fix this issue It could have been the perfect stay.
Good
7.7
Pros: Location close to subway and bus stops. Room and hotel was clean. Desk attendant was helpful.
Cons: Beware of sketchy parking garage beside hotel!! We parked our car at the Park and Lock on 31st street. (Close by) Room was very small but clean. It was a bit expensive for what it was.
Okay
4.2
Pros: Convenient location
Cons: Rooms were gross, carpet needs to be cleaned, there were dust balls in the room
Okay
5.3
Pros: Self service laundry room
Cons: Paying for wifi in room for a hotel catering to business travelers seems ridiculous in 2014
Okay
4.5
Pros: Location, can not beat it, so close to penn station and center to everything else
Cons: No finding roaches in my room. Then when they changed my room to an alleged upgrade it smelt like a damp towel that had been left in washer too long.
Excellent
9.7
Pros: We booked the hotel last minute since we had to come to NY for an audition the following day. We've stayed in a few hotels in the area and for the price this was by far the best. Food was great, service was exceptional. Staff was friendly. The room was very comfortable. I would recommend it!
Cons: My boyfriend took a shower with the door open and if set off the Fire alarm in the bedroom for a solid 5 minutes before someone could come deactivate it. When they came to deactivate it they said "did you have the bathroom door open when you were showering?" so clearly it's been a problem before.
Good
6.0
We had a kitchenette, but there was no table to eat at/on. There was a desk, though, so if it was just me and my wife, it would have been fine. Kids made it more interesting. Other wise it was great.
Excellent
8.5
Pros: Great location Studio suite with good space and functional kitchenette Staff quick to repsonse
Cons: By no way let them give you room 427 The noisest room in my whole life in an hotel (the manager promptly offer me to change me
Excellent
9.0
Pros: Quick and helpful check-in when we arrived. Great location. We keep coming back to the Affinia brand because of good experience and because of the value. This may be our new go-to hotel though because of its location. Across from. Penn Station and a couple blocks from Herald Square.
Good
6.0
Pros: The location across MSG can't be beat, but that's about it. The lobby is grand and modern.
Cons: The rooms are old and outdated. The a/c în the window very noisy that would the noise of the street below, doesn't let you sleep much after a whole day out. The room is dirty. Fridge didn't work. I asked them to fix it, maintenance came, didn't fix it.Thank God it wasn't too hot that week. The bathroom was half renovated, unfinished.
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