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New York hotels in Hell's Kitchen
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Best hotels in Hell's Kitchen (New York)
Located in Midtown, this hotel is within a 10-minute walk of New York Times Building, Times Square and Macy's. Madison Square Garden and Madame Tussauds Wax Museum are also within 10 minutes. 34 St. - Penn Station is only a 4-minute walk and 34 St. - Penn Station (Fashion Av.) is 6 minutes.
Overall 8.7 Excellent
Based on 970 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
9.7
Pros: Room was nice, and the staff friendly.
Cons: Price went up as we approach summer. People should get the same rate as when the stay started. 98/100
Okay
5.7
Excellent
10.0
Pros: The bed was comfortable. Champagne at check in. Convenient location. Baggage hold. They let you borrow an umbrella when it’s raining.
Cons: No issues.
Excellent
9.7
Pros: Location, staff, cleanliness, and comfort.
Cons: Cheaper
Excellent
9.1
Pros: Staff was extremely accommodating. They let us check in early and gave us lots of recommendations on things to do in the city. Heat wasn’t working in our room when we checked in and they sent a technician up right away to get it fixed. We couldn’t have been more pleased with our stay. Great location and amazing staff!
Cons: Rooms were a bit small.
Located in Midtown, this hotel is within a 10-minute walk of American Lyric Theater, Madame Tussauds Wax Museum and Times Square. Broadway and New York Times Building are also within 10 minutes. Times Sq. - 42 St. Station is 8 minutes by foot and 42 St. - Bryant Pk. Station is 11 minutes.
Overall 8.5 Excellent
Based on 15,773 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.8
Excellent
8.0
Cons: My stay was prepaid. However, at check-in, I was charged another $50 for "property use fee" :-( . Other than that, the hotel met my expectations and staff was nice. I would stay again :-)
Excellent
9.1
Excellent
10.0
Mediocre
2.0
Cons: The hotel was not opened for business yet and i needed to find othe accomodations last minute.
Good
7.4
Pros: Great price for a room in Times Square. Nice room with basic amenities. The Polynesian was great to have in house.
Cons: Noise in morning is a thing. Had street noise and noise from apartment next door
Excellent
10.0
Pros: Great location and very friendly staff!
Excellent
10.0
Excellent
10.0
Cons: Super recomendado
Mediocre
2.0
Cons: The hotel never received a certificate of occupancy and couldn't open on time. When I booked this room over 30 days in advance, they never once mentioned that they weren't already open.
Excellent
8.8
Pros: Very clean with most amenities, location was great
Cons: Check-in/Check-Out Lobby space is tight and crowded
Excellent
10.0
Pros: Second time staying in this Hotel. It has a great location and provides me with all the essentials during my stay. I like their minimalist style and the rooms are very comfortable and well designed. Also the price is very competitive.
Hotel Riu Plaza New York Times Square is in the heart of New York, within a 5-minute walk of Times Square and Broadway. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.
Overall 8.5 Excellent
Based on 5,242 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Good
7.4
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
9.1
Excellent
10.0
Pros: Easy walk over to Times Square. The room was beautiful and I really felt like I got a great deal staying here! It's New York so of course it was a tight fit, but our family of four in the double deluxe room never felt too crowded. The staff was friendly and helpful, and the neighborhood was close enough to Subways and other destinations, but far enough from all the action and noise. Will definitely remember this place the next time I visit New York!
Cons: The only issue that ever came up was the shower would leak a bit into the hallway floor.
Excellent
10.0
Pros: Room was really nice. Great view and location
Cons: Nothing
Good
7.7
Cons: The bathroom was very undesirable!! From the door not shutting all the way (sitting at the desk you could see the person sitting on the toilet because there was that much of a gap) to the shower that everyone can see your shadow in - so uncomfortable with others in the room
Excellent
8.0
Good
6.5
Pros: The location was great for Broadway shows.
Cons: The rooms were minimalist, which is okay because you aren’t there much. However, the biggest problem we had was that our key demagnetized EVERY.SINGLE.DAY. We put it in different pockets, away from cell phones, we were very careful because it got SO ANNOYING to have to trek back to the desk from the 17th floor every time we went back to the room. Our subway cards didn’t demagnetize stored the same way. I stay in hotels frequently at all price points and have never had this consistent a problem with room access. By the end of the trip I thought I should just probably go wait in the front desk line every time I walked through the lobby just to avoid the trip back down.
Excellent
10.0
Okay
4.8
Pros: Great location.
Cons: Room was EXTREMELY small. Unclean (hairs in sink and on bathroom floor). Not even a small, single serve coffee machine in the room. All for $450 per night?
Excellent
8.0
Pros: The room size and lobby staff
Cons: Service on the room was not attempted until 5:20 p.m.
Excellent
8.2
Cons: Near Times Square, cleanliness and open room with large window...
Excellent
10.0
Pros: Full buffet breakfast saves money and time running out elsewhere. Location is perfect. Only a block from Times Square. A block from most broadway shows. Lots of restaurants close by and close to subway . Our flight was early and they gave us a room at 9:30am at no extra charge . We will definitiley stay there again.
Excellent
8.0
Located in Midtown, this hotel is within a 15-minute walk of Central Park, Columbus Circle and Metropolitan Opera House. Lincoln Center and Carnegie Hall are also within 15 minutes. 59 St. - Columbus Circle Station is 10 minutes by foot and 57 St. - 7 Av Station is 11 minutes.
Overall 8.3 Excellent
Based on 974 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Good
6.2
Pros: Clean, comfortable room. Offered a luggage room to store bags surrounding check in and check out.
Cons: There was no water the entire night I stayed. This was due to a water main issue, but the hotel staff didn’t do anything to amend for the issue, nor did they properly warn guests of this significant issue.
Excellent
10.0
Pros: The hotel itself was just far enough away from the craziness of NYC, but close to everything. Bed was comfy. Room was quiet even by the elevator. Shower had hot water/ good pressure. What really stood out were the associates at the front desk who went above and beyond to help us when we had a major issue with booking (not at all the hotels fault) and when I left my phone in a cab. JARED went above and beyond for us. He literally saved us in both situations and we can’t thank him enough. He kept his cool, worked hard to resolve the issues and never made us feel like a burden. He is the real MVP!! (We were also impressed with ANTONIO, who was very friendly and accommodating.) I will def recommend this hotel to others!
Cons: Only complaint would be the elevators were very slow.
Excellent
10.0
Excellent
9.1
Pros: The largest breakfast area I have ever seen in any hotel! Long walk from subway but not unreasonable, good restaurants near by, I would probably stay at this location again.
Cons: The rooms were tiny, much smaller than I would have thought. We had two queen beds (was traveling with my BFF, so maybe if it was a couple with one bed, the room would have seemed bigger. There was debris under the top of the bed (we dropped something, so we had to move the bed skirt and saw it) and the bathroom shower could have been a little cleaner (fine for most people I am sure, I am a cleanfreak)
Good
7.7
Pros: Staff was really great, very clean and nice breakfast.
Cons: Elevators are very slow and can take up to 15 minutes to get your suitcase down if you are on a lower floor.
Excellent
9.7
Excellent
8.0
Element Times Square is a sleek, modern high rise featuring 411 newly renovated suites, fully equipped in-room kitchens, Heavenly® beds by Westin, spa inspired bathrooms, and Pharmacopia all-natural personal care amenities. During your stay, enjoy complimentary breakfast, 24 hour gourmet pantry, fitness center, scenic rooftop patio, and our signature Bikes to Borrow® program. Element also has two adaptable meeting spaces that accommodate up to 12 people for small meetings and events. Don't forget Fido! Element welcomes dogs under 40 pounds. Element consistently ensures that all spaces are kept clean and safe by regularly using hospital grade disinfectants and cleaning products certified to protect against COVID-19. Face coverings are mandatory in all public spaces-failure to comply will be denied hotel entry.
Overall 8.1 Excellent
Based on 8,398 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Pros: This is a great little find from my perspective. The staff were all smiley and helpful, the bedroom was modern and clean; everything was thought of, from tea to ironing boards to self catering facilities. The bed was extremely comfortable and the condiments refreshing. Breakfast/coffee was free and delicious - so it was a great place for me on business, but would be ideal for tourists as it's just down the road from Times Sq. Feels boutique because it's small, but extends upwards to around 40 floors! Easy, no nonsense, practical hospitality.
Excellent
10.0
Excellent
8.0
Excellent
8.0
Excellent
10.0
Okay
4.0
Excellent
10.0
Good
7.4
Pros: Breakfast, laundry facilities, nice rooms and bathrooms, kitchenettes, view, location
Cons: Too few elevators for the number of guests. Spent 20+ minutes waiting for the elevator.
Excellent
10.0
Pros: Free continental breakfast in NYC !!!! nuff said
Excellent
10.0
Okay
4.0
Cons: overall hotel condition, cleanliness and how aged is
Excellent
9.7
Pros: Enjoyed the decor and atomosphere - great location and a great stay! Free happy hour and solid breakfast to get you going.
Cons: Someone tried to come into our room at 8AM but we had the deadbolt on - never found out who it was or why they would come in with a 12AM check out.
Excellent
8.8
Excellent
8.0
Pros: Clean and comfortable bedroom, nice bathroom, location is very good, near Port Authority, Subway, Times Square.
Cons: The elevators are just 3 for more than 30 floors, what makes it difficult to get in in the morning, when everybody is trying to leave. I took more than 10 minutes to get one since it always skipped our floor. The reception desk staff was fine, but just that, they were not friendly enough to make you feel they really cared for your stay. I asked about the value for a late checkout since there was a transaction in my credit card, and they just said that they did not know about any transaction according to the value I showed to them. After the checkout, that was the value of my late checkout.
Okay
4.0
Excellent
10.0
Excellent
8.2
Okay
4.2
Excellent
10.0
Excellent
8.0
Okay
5.4
Pros: Not far from subway 5 min walk to Times Sq
Cons: The lifts are a disgrace . We were on the 39 th floor the lift would come to 38 and go back down , when they did come they would stop on every floor on the way down when no one there. One lift had a fire and we were stuck on 39 for 45 mins ... NOT GOOD ENOUGH ..
Excellent
10.0
Pros: My husband and I always enjoy the Element, it's got everything we need. We stay there 2 times a year while we work trade shows at the Javits.
Okay
4.5
Pros: Only thing to like is the location. Breakfast is good too ... but severely overcrowded and elevators almost unusable during breakfast rush.
Cons: Dirty room. Food smells from the street permeated my room. For two straight days all I smelled was fried food from somewhere. Never quite figured it out. The elevator buttons were not working ibny floor. So I had to go downstairs one flight to call for the extremely slow elevator. I was told by housekeeping that the elevator had not worked for a month... this surprised me since as an Marriott / SPG loyalty member at the highest tier... why would they give me a dirty and smelly room on a floor where you can’t take the elevator? Never going back to this property. Thought I would give this brand a try ...but learned my lesson.
Excellent
9.4
Pros: Bed was great. Nice having an Efficiency
Excellent
8.0
Pros: It feels as if you have your own apartment. Element has thought of everything. The full sized fridge,nth silverware and the dishwasher. The most notable feature at Element is the staff. They are truly focused on getting everything that you desire to you and somehow seem to always go above and beyond. Great for locals and for tourists.
Cons: Room service was missed.
Excellent
8.2
Cons: Our only problem was that the air conditioner was very loud and had several clicking noises and booms throughout the night that we were constantly woken up. But other than that the hotel was great!
Mediocre
2.0
Pros: Nothing, they lost our reservation
Cons: Hotel confirmed our reservation with Kayak but did reserve us a room. We spent all day on hold with Kayak who was on hold with the hotel to fix the situation. We were told that a good second option was to sleep in the train station. In general, staff was unsympathetic and unhelpful and we were not offered anything to make up for the mix up.
Okay
4.5
Pros: The location is convenient to many points of interest
Cons: 3 elevators for a 40 story building equals 5 to 10 minute waits for the elevator. The included breakfast is worthless as the space is so crowded and trashed by 8:30 that it is unusable. The kitchenette in the room has no value for a weekend stay and the space it takes up means there's no room for your suitcase.
Excellent
8.0
Pros: The front desk staff is amazing, very helpful and resourceful.
Cons: The housekeeping staff needs training in customer service
Excellent
10.0
Pros: All amenities in the room, being on a high floor
Cons: Pillows
Excellent
8.0
Pros: Liked the view from room could see the Empire State Building ,elevated wait wasn't too bad for the 39th floor, staff very helpful for first timers
Cons: Didn't like that tv wasn't mounted on wall sat on a stand between bed and kitchen area hard to watch with other person laying beside you, parking was pricey and couldn't access vehicle unless u paid another fee, did not have good snow removal in street in front of hotel,
Excellent
10.0
Good
6.0
Pros: Was ok
Cons: Need clean the hotel.
Located in Midtown, this luxury hotel is within a 15-minute walk of Times Square, Radio City Music Hall and Intrepid Sea, Air and Space Museum. Rockefeller Center and Grand Central Terminal are also within 1 mi (2 km). 49th St. Station is 7 minutes by foot and Times Sq. - 42 St. Station is 7 minutes.
Overall 8.1 Excellent
Based on 2,959 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.1
Excellent
10.0
Excellent
10.0
Pros: Bed
Cons: Bell hop was not around when I needed to get my luggage from storage
Excellent
10.0
Okay
5.7
Pros: If you want to be in the middle of it all at Time Square stay here.
Cons: Everything from the quality of room service, attention to detail and cleanliness, broken wifi, and price tag was incredibly underwhelming for a 4+ star hotel. The Hilton a few blocks away is a better value and so is the Westin across the street. This hotel felt stuff, old and dated.
Mediocre
2.8
Excellent
8.0
Cons: Can't say anything bad about this booking.
Excellent
10.0
Excellent
10.0
Good
7.1
Pros: for the buffet breakfast they write down 18% tip???
Good
7.4
Pros: Great room, great view
Cons: Pay for wi-fi in the room; shower had no separation in bathroom (lip or tub around bottom - shower water got everywhere. Could not find free coffee in room or a free bottled water. For $400, I would have expected more amenities. Elevator keys did not work for several people, including me, to get to your floor. We rode up and down the elevator several times in less than 24 hours. Many others had the same problem. Big waste of time.
Excellent
10.0
Pros: Great location, if you can tolerate Times Square. Stayed in a king corner room on the 16th floor. Wife and I loved the bed, the view, and the bathroom. Subway doesn't get any closer, entrance is immediately outside lobby door. Gym was spacious, if you need that. Didn't try the bar/restaurant, just too many other choices in Manhattan. For that matter, nice bathroom and comfy bed is all we needed, as we weren't looking to waste time sitting in the hotel.
Cons: Again, location is great as long as you want to be very close to Times Square and all that comes with it. Noise of the city is audible on the 16th floor, but wasn't a problem for either of us sleeping through it. Wifi has a fee, but you can avoid it if you sign up for IHC membership.
Excellent
8.0
Pros: Clean room, comfortable bed, nice walk in shower (no tub). Subway entrance right outside.
Cons: WiFi wasn't free unless you sign up to rewards club.
Excellent
8.0
Excellent
10.0
Excellent
10.0
Cons: Front desk staffs
Excellent
10.0
Pros: Loved the location, quietness, cleanliness and courteous staff
Cons: Paying for wifi
Okay
4.5
Pros: Nice hotel friendly people
Cons: The parking people they are affiliated with are ripoff scam artists! DO NOT PARK THERE
Excellent
8.8
Pros: The bed was super comfortable
Cons: The front desk could have been friendlier
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Room was very clean. Great staff. Great amenities. Close to all restaurants/bars, time square, parks, etc.
Cons: Rooms were a bit outdated.
Excellent
10.0
Pros: It was clean
Cons: Nothing
Excellent
10.0
Pros: Amazing room, location and staff.
Cons: Nothing
Excellent
9.6
Pros: Rooms were clean, beds very comfortable, maid service timely, toiletries excellent, service excellent, fitness room spacious, and outstanding location - one block from Times Square, next door to subway stop to SoHo and 2 block from subway going uptown, near great restaurants a block away, and a block or two from most of the major theaters . We have now stayed here three times in the past 4 years - not willing to risk staying somewhere else
Cons: Nothing not to like, except it can be pricey depending on the day of the week you stay ($300-$400/night), but it is worth it.
Located in Midtown, this hotel is within a 5-minute walk of Times Square, Gershwin Theater and Ambassador Theatre. Broadway and Broadway Theatre are also within 10 minutes. 49th St. Station is 6 minutes by foot and 50 St. Station (Broadway) is 7 minutes.
Overall 8.1 Excellent
Based on 916 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Good
7.7
Excellent
8.0
Good
7.4
Excellent
8.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
8.5
Excellent
8.0
Excellent
9.7
Excellent
8.2
Excellent
9.1
Excellent
8.0
Excellent
8.8
Pros: The best thing about this hotel was the comfortable king bed...and it truly was king sized! The size of the room was pretty large for NYC, bathroom was a bit small though. It's a clean hotel with a friendly staff. The drawback is the it is a bit of a walk to Times Square and Rock center but definitely within walking distance. The only negative was that they will charge you to use WiFi.
Excellent
10.0
Pros: My stay at The Belvedere was wonderful! It was so clean and cute. I lived in NY for two years and my hotel room was 2x the size of my old bedroom up there -- very spacious for NY standards. Great view of the city and great location right next to the theater district. I would definitely recommend staying there. They asked me what type of room I wanted (king bed with a view) and I got it! Additionally, I got there early and they let me check in early! I'll definitely be going back.
Good
7.1
Pros: Happy hour with wine from 5pm to 6pm included, being able walk to theaters and restaurants plus sightseeing bus.
Cons: When we checked in we were only given a choice of a room on the 8th floor or told the 16th floor was more quite, so we took 16th floor. The room was so small and old the next day we were going to leave. At this time I also told the front desk I was a travel agent and have sent lots of clients to this hotel only it was so different than the larger more modern rooms I had before. At that point I was told uou did have nicer larger rooms and I would have to pay $35 plus tax more per day. So we decided to change rooms and we very happy we did. This shouldn't happen because we were late the night before and the nicer rooms were still available, we should have been given this without any additional charge. To us this was not right plus the picture we saw of the room when we booked was the room we finally received,I told my friend see the rooms are nice when we booked on line, they I was embarrassed when we got to the room. Next time I'll check the other 3/4 hotels in the area first. Plus if I send clients to the Belvedere Hotel I'll have to tell them about the rooms they will not want and make sure they ask for the recently remodeled rooms. This should have never happened with the rooms we should receive what we booked and so should all clients. Best Regards, Donna Leipper
Excellent
10.0
Excellent
8.5
Pros: Location is close to so many great New York sights. We walked to most of the stuff we wanted to see.
Cons: Elevators are a bit old. But there are 4 total - Pro tip use the ones at the ends of the halls, they are smaller but less used.
Excellent
10.0
Pros: The hotel seem to anticipate the big and little things an experienced traveller expects and as i found out, even unusual requests . My companion is superstitious about room numbers and the front desk changed our rooms with a smile as if they do this all the time. Most of all, the hotel is very well located. it is close to the shows and restaurants that bring you to new york in the first place.
Cons: The staff took a long time to get our bags from storage when we checked out. We did not miss our connection but i was disappointed for the hotel because they were doing a really good job. Overall however, I give the Belvedere my highest recommendation.
Excellent
8.8
Pros: The location was great, the rooms were clean, and we had generally no problems.
Cons: The elevators can be kind of finicky and slow.
Excellent
8.0
Pros: Good central location to transportation that we use while in the city. Known entity.
Cons: Have to pay large fee for Wifi when even coffee shops offer it for free. Big gouge. Only one usable electrical outlet in room. You charge your phone or you have AC, but not both. Other outlets are hidden behind furniture.
Excellent
9.7
Pros: Great location. Very comfortable room. Able to control room temperature very well. Buffet breakfast very good.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.8
Pros: The location was great and the staff courteous. The beds were very comfortable. There is a nice little workout room.
Cons: The room was pretty tight for three people. Also, when I called to ask the concierge about transportation to the Newark, NJ airport, she did not know to tell us there was a bus directly from Port Authority to the airport. She had described a multi step trip on the subway to the commuter train, the schedules for which "change every day." The other option she gave us was a $100 cab trip. We opted to take the bus home when catching our flight appeared it was going to be too expensive or too complicated for newbies to NYC. We learned of the bus going directly to the airport when we arrived at Port Authority. But by then it was too late to make our flight.
Excellent
10.0
Excellent
10.0
Pros: the concierge service was excellent!! got me on the right subways. especially Diana
Excellent
8.0
Excellent
9.1
Excellent
8.2
Excellent
10.0
Excellent
9.1
Pros: This is an older hotel that obviously has been well cared for. That care extends to the guests. The level of care is like that of a big 5 star hotel but with a boutqiuey feel. We brought our three small children to the hotel. Our expectations were exceeded time and time again. It is a great value for the money. The location was also excellent. The street was quiet, but just by Times Square and the Theater Disctrict. A GEM in NYC!
Excellent
10.0
Pros: We selected an ADA access double double executive room, which was spacious, extra nice since space in NYC is at a premium. The location is away from the madness of Times Square, but so very close that you are not hiking to see the shows. The shower was probably my favorite feature, with a fixed shower head and separate hand-held unit. I wish all units had those, not just the ADA ones. The beds are very comfy, and the linens fresh. I had just seen that Daily Mail report of beds being remade instead of getting fresh sheets, so I was paying attention to that! The best part of a stay at the Belvedere is the staff. To a person, they are all knowledgeable, helpful, and pleasant. I can't wait to see them all again on my next stay.
Cons: The elevators are in desperate need of performance overhaul; they are very, very slow. Good thing there are four of them!
Excellent
8.2
Pros: Near everything great location
Cons: Not free wi-fi housekeeping very noise
Okay
4.8
Pros: Great location just west of midtown; walking distance to times square, theater district, and all NYC shopping.
Cons: The hotel's heat could not be adjusted and the very old window unit air conditioner did not work. It was 3 degrees outside when we stayed there and yet we had to open the window just to cool down the room to a reasonable temperature; even then, it was uncomfortably hot. The front desk said they would send an engineer to our room to fix the heat but no one ever came. The hotel staff was generally friendly but not extremely helpful. When we left, the concierge said they would send a bag cart and bell-hop to our room to take our bags down to our car, again, no one ever showed up - not a big deal, we can carry our own bags, but that's not service worthy of a 'four-star' hotel in NYC.
Excellent
8.8
Pros: Very friendly and helpful staff, small but clean and comfortable room, in a great location for a tourist. I liked that the room had an easy to use safe.
Cons: Bedroom and bath were pretty small. Water temp and pressure in the shower were hard to control.
Excellent
10.0
Pros: Room was spacious, with a view, king bed, and wet bar. For NYC, it was rather spacious. I know this was an unusual week, as far as being reasonable, but this was amazing. Location is excellent.
Cons: Furnishings in lobby looked a bit worn.
Excellent
10.0
Pros: I highly recommend this hotel! Easy access, comfortable, and the staff was wonderful!
Excellent
9.1
Pros: Location, affordability, friendly staff Good view (on the 12th floor)
Cons: Slow elevators
Excellent
8.0
Excellent
10.0
Pros: I loved the character of this hotel and the executive king suite is absolutely beautiful very clean, had a super comfy bed absolutely loved this hotel. Would absolutely return again!!!!
Cons: Nothing I didn't like
Excellent
10.0
Pros: Location, location, location
Cons: Reduced price on breakfast
Excellent
9.7
Pros: Location.
Cons: The process to get my car fron valet was not explained thus resulting in me waiting 30 minutes to get my car.
Good
7.7
Pros: Family vacation with a 10 & 12 yr old. The location was good for us. The size of the hotel room was comfortable, actually larger than I expected for NYC, and it had a mini fridge and microwave which was great with kids. The staff was very friendly and very helpful.
Cons: The bathroom was small but that's what I expected and my only real complaint was the water pressure. I literally had to run around the shower to get wet and getting the the shampoo and conditioner out my hair was a challenge. Overall I would stay again without a doubt.
Excellent
10.0
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
9.1
Pros: Friendly and professional every turn. Great location. Great price. Really enjoyed our stay.
Cons: Kitchenette nothing like pictured. Beds are doubles and hard.
Located in Midtown, this luxury hotel is within 1 mi (2 km) of Times Square, Broadway and Central Park. Rockefeller Center and Grand Central Terminal are also within 2 mi (3 km). 50 St. Station (8th Av.) is 13 minutes by foot and 49th St. Station is 14 minutes.
Overall 8.1 Excellent
Based on 647 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
8.0
Excellent
8.0
Excellent
10.0
Excellent
8.2
Excellent
8.2
Excellent
8.8
Pros: The staff were very professional, and helpful. The hotel is nice to bring our dog to, the staff went out of their way to cater to him. The rooms were very clean and comfortable.
Cons: There was a very noisy club next door that made it difficult to sleep. Also I thought that for the price we paid the hotel could have offered free WiFi in the rooms.
Good
6.6
Cons: On Sunday nites, club next door is so loud well into the nite making it virtually impossible to sleep. All light fixtures lack dimmers and all contain very high wattage cold fluorescent bulbs Lighting in room is horrible. Hvac is not well regulated. Room would get very cold and the only option is too turn off and wait for it to get unbearably hot
Okay
4.0
Pros: Proximity to business event.
Cons: Room location: too noisy; not conducive to getting appropriate rest during a business trip. Front desk: did not accommodate our request upon arrival. We were moved to a room 2 floors higher, same room location, same noise level.
Excellent
8.5
Pros: Stylish, super clean and spacious rooms (especially for NYC) w/ good amenities. Comfortable bed. Great shower and bath products. Excellent daily maid service. Gourmet restaurant on premise that also does room service.
Cons: Walls are not sound proof on all sides and I had a bachelorette party next to me one night, which kept me up late. No free water. Mini bar is awesome, but REALLY overpriced. No free Internet - daily price above standard. hotel rates.
Located in Midtown, this hotel is within a 5-minute walk of New York Times Building, Times Square and American Lyric Theater. Madame Tussauds Wax Museum and Bryant Park are also within 10 minutes. Times Sq. - 42 St. Station is 6 minutes by foot and 42 St. - Bryant Pk. Station is 8 minutes.
Overall 8.0 Excellent
Based on 2,459 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Good
6.2
Excellent
9.7
Excellent
9.4
Excellent
8.0
Excellent
10.0
Good
7.7
Excellent
8.0
Excellent
10.0
Pros: Nice room and view. Great Location
Excellent
9.7
Pros: comfortable bed, clean, good location, friendly and professional employees
Excellent
10.0
Mediocre
2.0
Excellent
8.5
Pros: Central location, clean, modern bathrooms, comfortable beds.
Cons: Noisy but it's downtown Manhattan so it's to be expected.
Good
6.0
Pros: Nice hotel
Cons: The rooms are super small
Good
7.7
Excellent
9.3
Pros: Hotel was good. A little dated but clean and comfortable. Good value for NYC. Close to times square. Great view of the empire state building. Staff was excellent. Very friendly. They even got my a room on a higher floor for the views. Excellent customer service.
Located in Manhattan, this hotel is within walking distance of The New York Times Building. It offers complimentary Wi-Fi, meeting rooms and a 24-hour reception. This trendy hotel provides a ticket service, luggage storage and bicycle rental. Additionally, the multilingual staff are on hand to offer assistance. The luxurious feel of each room at YOTEL New York at Times Square West is complemented by facilities such as flat-screen TVs. They are also equipped with a hair dryer, a shower and a telephone. Those staying at Yotel at Times Square Hotel New York City can indulge in a drink at The Terrace, before savouring a meal at Green fig. In the evening, guests can relax in the comfortable lounge bar. Yotel Hotel New York is within walking distance of Jacob K. Javits Convention Center, Hudson Yards Redevelopment Project and Times Square. It is within a 20-minute stroll of Times Square 42nd Street New York City Subway and 34th Street Penn Station Ind Eighth Avenue Line, which allows for easy access in and around New York City.
Overall 7.9 Good
Based on 3,858 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
9.7
Excellent
8.5
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Okay
5.7
Excellent
8.8
Excellent
10.0
Pros: This place is very clean and up to date.
Cons: The size of the room.
Excellent
10.0
Pros: The beds were super comfortable and the decor was amazing ! I live in New York and I felt like a tourist there .
Cons: The lounge needs to stay open later . I wanted to enjoy it more .
Excellent
8.0
Cons: The room size could have been bigger
Good
6.0
Excellent
9.1
Good
7.7
Excellent
8.8
Excellent
9.4
Excellent
8.0
Excellent
10.0
Excellent
10.0
Pros: Atmosphere, sheek, location, cost
Cons: More affordable food offered at hotel
Excellent
10.0
Pros: Great staff Tiny but well planned rooms Cool bars Decent coffee Smart concierge
Good
7.7
Excellent
10.0
Excellent
10.0
Pros: Shower was awesome
Mediocre
2.0
Cons: Service and plus Before reserving On the actual website the picture was much nicer bigger room and the whole set up was beautiful until we checked in on the whole place was very small and I wasn’t happy at all.
Good
7.7
Pros: Room was generally ok if you are single traveler but too small for two. Generally good vibe. Some staff really nice -- some seemed overworked.
Cons: This is a strange hotel to try and rate. The rooms are like rooms on a boat. Small and practical. The gym was a little small for a hotel with this many guests. The location is just so so (pretty far West). But, it was quite a reasonable value.
Excellent
8.5
Pros: Very clean hotel with friendly staff. Comfy bed . Great views. Amenties thru-out hotel were great.
Cons: The bathrooms in room are very Awkward. The lack of privacy and doors make it weird when there is more than one in the room. The see thru curtain doesnt cut it No volume on the TV .. i could have called down for service but wr werent staying long
Excellent
10.0
Pros: Service. View
Cons: The lobster roll from the terrace. Way over priced for a sandwich full of mayonnaise and no lobster.
Excellent
8.5
Pros: Location and building
Cons: Price, service
Excellent
9.3
Pros: The patio diner and bar was great!
Cons: We could of used more purple lights and also Kleenex!
Excellent
10.0
Pros: Great location.
Excellent
8.2
Pros: price and location. Men that checked us in and got cabs for us
Cons: food service. Food great service horrible. Ate at hotel twice and service horrible both times.
Excellent
9.7
Pros: I didn’t like the room they put me in so they upgraded me to a nicer room right away.
Cons: The wi-fi was slow.
Excellent
9.4
Pros: Great place. Clean rooms that use space in the best ways possible. The shower had great water pressure and the beds were so comfortable! We even got our room upgraded. It really felt very futuristic to stay was a place we got to show off.
Cons: Checking in was a bit difficult as the computer didn't recognize our reservation at first, but a staff member quickly helped us out. Checking out was a breeze though the staff member helping us check out bags into Yobot despite us not needing help imposed a forced tip.
Excellent
10.0
Good
7.4
Excellent
9.1
Excellent
9.7
Pros: Ultra futuristic look, clean, efficient, fun
Cons: No free parking, costs $60 for 24h
Good
7.4
Pros: The price and the restaurant menu were great.
Cons: I thought the mattresses were terrible. I just don't like sleeping on a futon-like mattress. It was very hard, no give.
Excellent
9.4
Excellent
8.0
Mediocre
3.6
Pros: Wifi speed was decent at 10Mbps.
Cons: There were literally no employees in the lobby so it took me a while to figure out there were kiosks for a self-serve check-in. Employees or better signage would have fixed that. Once in the room (tiny @ about 80 sq ft), the brochure mentioned that linens are changed every three days rather than with every check in which explains the pubic hair and the stains in the bed. It took housekeeping over an hour to come and change the bed. The bed was practically a fold out couch with a futon cushion that was not very comfortable. The toilet was covered in urine, the office chair in the room was missing wheels, the ice machine was broken, the carpet was filthy, and there appeared to be a transvestite rave going on at 4:30 in the afternoon.
Excellent
10.0
Pros: The staff was extremely helpful and friendly
Okay
5.1
Cons: small rooms
Excellent
9.1
Pros: I liked the view. Also the greeters at the first level were very curtious!
Cons: No fridge. Also the 4th level desk person wasn't very nice! She seemed more like we were a burden on her than a guest.
Excellent
9.4
Pros: Loved that it was so conveniently located to downtown and near trains. Staff is always available to help you with anything you need. They were friendly and went out of their way to help me when I had an issue with a lost bag at the airport. Really cute bedrooms, loved the extendable bed. Loved the beautiful view of downtown!
Cons: If you travel with a partner you should be very comfortable going to bathroom with them because the bathroom we had was essentially all glass with a thin curtain and sliding glass door separating us. Not really private, but again, if you're very close with your partner, no big deal.
Excellent
8.0
Pros: The bed was comfy the location was great.
Cons: The hotel is fairly new yet signs of deterioration are evident. Scuffs on wall carpet stains in the hall ways. The room was clean for the most part with a few places in the room needing a wipe down. All in all the place was good for resting and venturing through NYC.
Okay
5.4
Cons: Small rooms as though it was built for an aeroplane. Compact but with the essentials. FYI No fridge.
EXPLORE MIDTOWN NYC FROM OUR TIMES SQUARE HOTEL Enjoy all the excitement that the Big Apple offers when staying at the Holiday Inn New York City – Times Square. Nestled in the heart of the bustling Garment District, our Midtown Manhattan hotel is steps away from the city’s must-see attractions, including Hudson Yards, Madison Square Garden, The Javits Center, Times Square, Bryant Park, Herald Square and much more! For further exploring, our Hell’s Kitchen location offers easy access to public transportation. The 42nd St. Port Authority Bus Terminal and New York Penn Station are located less than a half-mile from the hotel. If you’re looking to travel like the locals, try renting a Citi-bike and enjoy the amazing food, shopping and sightseeing in the city that never sleeps. After a day of exploring the lively city, relax and rewind in our renovated guest rooms. On top of sweeping NYC views, our inviting Midtown West hotel offers a variety of thoughtful amenities and perks that appeal to all our guests – from children to business travelers! Some of our key features include: kids stay and eat for free, affordable room rates, in-room desk & coffee-maker, free high-speed internet, an on-site business center and a 24-hour fitness center. For a delicious homey meal, visit our on-site restaurant, Rattle N Hum, which serves breakfast, lunch and dinner. We look forward to making our Times Square hotel your home away from home!
Overall 7.9 Good
Based on 2,567 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.7
Good
7.1
Pros: Hotel for the most part is brand new
Cons: Doors are thin, you can hear hallway. My room also did not have hot water.
Good
6.0
Pros: Room was clean if a bit cramped
Cons: There was a fire alarm I couldn’t t hear.
Excellent
9.7
Excellent
9.7
Pros: My wife and I were able to walk to Times Square, the Gershwin Theater to see Wicked, and to Pier 83 for a cruise around Manhattan. The hotel's location made it easy to get to a lot of popular spots in New York.
Good
6.0
Pros: good access to times square
Cons: windows were not locked. very scary because we were on the 34th floor and the windows could be open.
Excellent
8.0
Excellent
10.0
Cons: Seriously LOVED our stay here. The parking was expensive but an option since we had a rental car. The staff was alllll so friendly and nice. They let us checkout of our hotel and keep our luggage there so we could see more of the city. That was awesome! The rooms were small but I liked it it was quaint and that’s expected in nyc, we didn’t need anymore room. The rooms were beautiful and updated, beds were comfortable. It was clean and just had a great experience. The only down fall is waiting for the elevator when there’s a lot of people but a non issue really. Would definitely stay here again.
Excellent
10.0
Pros: While the rooms are small they include everything even a safe some larger room hotels don't have. Our purpose was to see NY so the purpose of the room, sleeping was perfect. The location was also perfect and getting around NY is really easy. Only issue due to the size is that there is no place to offer even a continental breakfast. It was very updated and clean.
Cons: The bar downstairs but do not believe it is part of the hotel.
Excellent
8.0
Cons: Make clients wear a mask and wear it correctly. In the lobby, elevator, and hallway. Staff included.
Located in Midtown, this hotel is within a 15-minute walk of Times Square, Empire State Building and Broadway. Grand Central Terminal and Chrysler Building are also within 1 mi (2 km). 34 St. - Penn Station is only a 2-minute walk and 34 St. - Penn Station (Fashion Av.) is 3 minutes.
Overall 7.8 Good
Based on 7,203 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.2
Good
7.4
Good
6.2
Pros: Good location, walking distance from Javitz.
Excellent
9.4
Pros: Location and friendly staff!
Cons: Over charge to store bags. This should be free.
Okay
4.2
Excellent
8.2
Mediocre
3.4
Cons: The elevators were a joke and the front desk was rude. It’s an old stinky hotel with rooms that are microscopic in size
Okay
4.8
Cons: Standard rooms are tiny with child sized pillows. Bathrooms are old and need to be updated Carpets & walls are grimy Only positive is the location
Good
6.8
Pros: Great location. Right at Penn station. Central to activities.
Excellent
9.7
Cons: I thought i had a room with a view and when unchecked in, they told me I didn’t...but then they quickly upgraded me to a great room, with a view, a loveseat, a walk in closet etc. unfortunately, i was hardly there to take advantage of anything but staff was great and location was super convenient.
Located in Midtown, this hotel is within a 5-minute walk of New York Times Building, Times Square and American Lyric Theater. Madame Tussauds Wax Museum and New Amsterdam Theater are also within 10 minutes. Times Sq. - 42 St. Station is 6 minutes by foot and 42 St. - Bryant Pk. Station is 8 minutes.
Overall 7.8 Good
Based on 3,984 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.6
Excellent
8.3
Good
6.5
Excellent
9.1
Pros: Close to all the possible scenic spots + bus/train station
Cons: Long line on breakfast and only 3 elevators for all the floors ( 32 floors with atleast 5-7 rooms in each floor).
Excellent
8.8
Pros: Breakfast inmorning
Cons: The coffee is too hot
Excellent
10.0
Pros: Staff was very friendly, it was in close proximity to GCT, price was reasonable, room was clean and comfortable
Cons: Construction on the street was a bit disruptive for sleeping. Reserved a room with a King bed, but was stuck with a double
Excellent
8.0
Pros: The facilities were clean, the staff was helpful, but.....
Cons: The elevator was just two, instead of three (one of them was out of order). This is New York City, in Manhattan, in the holiday season, there were 32 stories, with 4 rooms per floor, so you can imagine. Also the breakfast was good, but there was too little space for this building...
Excellent
8.5
Excellent
9.4
Pros: Location was perfect, price was affordable, room was clean and comfortable, Skyroom rooftop bar was fantastic.
Cons: Staff was a bit brusque, room was small and cramped ( first time staying in NYC)
Good
6.0
Excellent
9.1
Pros: Hotel was great location, clean and spacious room for Manhattan.
Cons: The staff was discombobulated and one shift didn't seem to know what the other shift was doing. We were locked out of our room twice because they mixed up our reservation even though it was pre-paid. Each time it happened requiring is to come to front desk immediately and disturbing our morning like it was our fault. They couldn't seem to wrap their heads around a simple reservation and the inconvenience they were causing. No apologies for it either. If this had not happened, this would be the best hotel in Manhattan.
Excellent
10.0
Excellent
9.1
Excellent
10.0
Cons: NO PARKING AND THE PARKING GARAGE THEY ASSOCIATE RATES WITH IS $35 every 24hrs!!
Okay
4.2
Cons: 3 elevators and only one worked, two sometimes, ridiculous wait times, stuffed lobby
Excellent
10.0
Pros: The staff was super helpful and the rooms were very clean and nice. The breakfast was great and there was plenty of food. The location is excellent. You can easily walk to any location in Times Square and we enjoyed the fact that the hotel was not on a busy street, so street noise was extremely low. I would highly recommend this hotel.
Cons: There was a lot of traffic in the lobby in the evening because of a hot new club "The Sky Room" that is on the top of the hotel. However, the Sky Room staffing did an EXCELLENT job of getting hotel guests on the elevators before the club hoppers. We also were never disturbed by the club in the slightest. This isn't really a negative comment :)
Excellent
9.4
Pros: The room was clean and the staff was friendly. The continental breakfast was nice and the line went quickly even though it was busy
Cons: The wait for the elevator was a little long but to be expected with a busy hotel.
Excellent
10.0
Pros: Room was clean and large to fit a few more colleagues. Front desk was very hospitable and available 24 hours a day.
Cons: Doesn't typically respond to the Marriott Bonvoy mobile app front desk chat in a timely fashion. Pray that you have a high floor or that you have 4PM late checkout because those wait times for an elevator will make you want to take the stairs (which you also wouldn't want to take because the exit isn't the lobby. I learned that the hard way.)
Good
6.0
Pros: Very attentive staff - super people Nice breakfast layout and variety Decent sized gym
Cons: VERY noisy location across the street from Port Authority Bus Terminal - not the hotel's fault, but I normally am not kept up by outside noise and in this case I was despite a high floor Small rooms & generally tight space Building & facility is quite dated and old - well-kept considering but definitely not modern
Excellent
10.0
Pros: Great value for this area of Manhattan.
Cons: Staff didn't seem to communicate between one shift and the next. They confused and crossed our reservation and double charged us making us get three sets of re-keyed room keys. Pain in the total a$$.
Located in the heart of Manhattan at 345 West 35th Street between Eighth and Ninth Avenues Times Square South, TRYP New York City is the supreme alternative for business and leisure travelers from around the world. The hotel, located at a historic building site, will put guests within walking distance of key business centers and some of New York Citys top attractions, including world-class shopping and dining, Times Square, the Empire State Building and the world-famous Madison Square Garden. In addition to spacious standard guest rooms, TRYP New York City features signature guest accommodations including Fitness rooms that consist of a fitness machine and complimentary fitness attire, Family rooms ideal for families with small children, featuring a large bed for parents and bunk beds for children. Guests will enjoy an open, social environment as they enter the hotel lobby. The property also offers a fitness center, a business center and 2,100 square feet of meeting space that can accommodate up to 100 meeting attendees. Other services include free wireless Internet service in all guestrooms, and our signature premium breakfast buffet focused on healthy meal selections served in the Gastrobar.
Overall 7.8 Good
Based on 3,192 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.1
Good
7.7
Excellent
10.0
Excellent
9.4
Excellent
8.0
Good
7.7
Pros: I was in town for a convention and found the location perfect. Staff was great which was a real plus given the small size of common area. The room was comfortable and I liked the wood floors. Rooms average to large size for NYC. Just want to commend the staff at the front desk, bell man, and breakfast staff all helpful and friendly. I think I saw a cast member from Law and Order staying at the hotel too.
Cons: Better after hours food in the vending machines. It was out of colas at 9 on a Wednesday night, and limited snacks selection. It is NY so only had to walk a block to find what we wanted though. 35th is one way west and not cab friendly.
Excellent
9.1
Excellent
9.0
Cons: I assume this is Wyndham's answer to Aloft. It was fine but definitely not fantastic.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Okay
4.8
Pros: The room itself was relatively clean and the bathroom was modern and nicely appointed. The hardwood floors were a nice addition.
Cons: The room was far smaller than the pictures made it out to be. I understand that the pictures are designed to make the room seem as spacious as possible, but this was ridiculous. The room was a closet with a bed crammed inside. There was maybe a foot of space between the bed and the surrounding walls on all sides. The bed itself was very stiff and the pillows were so-so. The bathroom, will nicely appointed, was very cramped and the shower had hair and other gunk from previous occupants still on the floor. Also, the iHome that they had in the room still had an alarm set for 5am, which I didn't catch until it woke me up the next morning. It's not the hotel's fault that it was set but when cleaning and resetting a room between guests the staff should be more thorough and reset any alarms or other changes past guests have made to the electronics. Luckily my wife and I didn't spend any significant amount of time in the room except to sleep that night.
Okay
4.5
Pros: close to penn station
Cons: I stayed for 4 nights. very loud and i'm talking about car trucks passing by it's people banging on trash cans and construction. The hotel is next door to a police station. room are good size but decor is modern cheap looking with dispensers for shampoo and body wash glued in the shower. I would not stay there again.
Excellent
10.0
Pros: Nice, helpful staff. Great room for the price.
Okay
4.0
Pros: I didnt like anything about it.
Cons: I reserve a room with 2 Queen Size bed when we get there it wasn't reserve for us awful experience the man in the front desk he suggest his going to look for another hotel but we were so tired we just need to relax.
Excellent
10.0
Pros: The best service and kindness help from the front desk lady impressed me , as the door keys were not working she took us to our room personally,
Okay
5.1
Pros: Location
Cons: Comfort
Excellent
10.0
Excellent
10.0
Pros: Great value! We had an enjoyable weekend visit to NYC with a group of friends. We stayed in a Premium Room with 2 Queen beds, and a pull-out sofa. It also had a mini-fridge and wet bar area. The room was huge, clean, and very comfortable with tons of windows. The location of the hotel was convenient to our weekend plans at MSG. Hotel lobby staff was friendly and helpful with restaurant recommendations. I would definitely stay at this hotel again, and would certainly recommend it to friends.
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
9.7
Excellent
9.4
Excellent
10.0
Good
7.7
Good
7.7
Pros: The location is awesome! The cleanliness and comfort of the room fit my needs well
Cons: Front staff in evening is less than eager to communicate about the room availability and rates. I reserved the room via Kayak and the concept seemed foreign to the staff.
Excellent
8.0
Pros: The location was perfect The staff Dylan, was sooo nice and helpful.
Cons: I booked a double queen on your site. Your site has it listed incorrectly. I ended up with one bed
Excellent
10.0
Pros: The hotel has a lot of things going for it, judging by our recent visit. The property is very clean, the location close to Times Square and Hell's Kitchen is convenient, and there is a subway stop on the same block. The room was very spacious and comfortable. All in all, it was a great stay.
Cons: The only thing to point out is if you're a light sleeper, earplugs may be needed. We were on the ninth floor but could still hear cars blowing their horns and there is a police station next door, so sirens can frequently be heard.
Good
6.0
Pros: Close to subway stop
Cons: A lot of noise in room hardwood floors and thin walls, makes for a noisy experience especially with the exit doors being slammed by housekeeping all day. Could hear full conversations in the rooms from neighbors
Good
6.0
Pros: Good location
Cons: Tiny room, too small for 4 people, could not open luggage. No coffee or water in lobby. Unfriendly front desk staff. Promised to move us on second night but never followed through.
Excellent
10.0
Pros: LOVED the place. By far the best value in the city! the room was perfect for our family! The bar and lounge in the lobby ROCKED! Roman, the bartender was great! The entire staff was super friendly! 5 STARS !!
Good
6.5
Pros: I have stayed at the Tryp several times (perhaps 8-10x) over the past few years. Overall, the room size is good, price is good, nice little bar downstairs. Decent accommodations for the money.
Cons: The staff was so horrible this time around. Just overall not accommodating. There was no hot water on the coldest day of the year. My husband took a freezing cold shower and the just put their hands up like oh well!
Excellent
9.3
Pros: Very friendly and helpful staff; stored our luggage before and after check-out, room size was great!
Cons: That particular block of 35th street seems a little less upscale than the hotel itself. However, right next door to a police precinct, so we felt safe.
Good
7.1
Pros: Front desk was wonderful, just things beyond their control occurred.
Cons: Shower in our room squirted from wall even after repair man tried to fix, had to change rooms, delay in getting extra towels from housekeeping--the biggest and most noticeable is the cleaning staff does not know how to properly clean a room, wood floors not swept in rooms and the space between glass showers and sink have never been cleaned--whole bars of used soap, hair ties, wrappers and etc in the space-- just totally gross-- room 306!! They really need a lesson in how to clean a room!!!
Located in Midtown, this hotel is within a 10-minute walk of Times Square, Jacob K. Javits Convention Center and Herald Square. Madison Square Garden and The High Line Park are also within 15 minutes. 34 St. - Penn Station is only a 4-minute walk and 34 St. - Penn Station (Fashion Av.) is 7 minutes.
Overall 7.5 Good
Based on 1,510 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.2
Excellent
10.0
Cons: Internet only in the lobby
Mediocre
2.0
Excellent
9.4
Excellent
8.8
Cons: The view
Excellent
10.0
Okay
4.5
Excellent
9.7
Pros: Staff was very friendly. Check in was smooth which is great after a long day of travel.
Cons: No free WIFI if your not a member. Should be free for everyone now a days.
Excellent
8.0
Pros: The staff at the DoubleTree South Times Square is AWESOME! Friendly, helpful, bent over backwards to make my stay comfortable.
Cons: Small room, ice machines not on every floor. SLOW elevators!
Excellent
10.0
Excellent
8.2
Excellent
8.5
Excellent
8.0
Cons: Coffee at the lobby came out so late in the morning.
Excellent
9.7
Pros: Got in late after the Bruce Springsteen concert and the front desk associate gave my friend and I each a bottle of water. Extra cookies on check out -- which are amazing by the way!
Cons: Issue with two blow dryers.
Excellent
8.2
Pros: We only stayed the night in NYC. Close to the Lincoln Tunnel which makes driving into the city easier. They have valet parking or you can park yourself around the corner. We choosed to valet since it's $15 difference. It's walking distance from the subway, Penn station, and Times Square. We did get complimentary breakfast book with our stay.
Cons: When we first entered the room it had a weird smell.
Excellent
10.0
Pros: The DoubleTree Times Square was amazing! All of the staff I encountered were incredibly friendly and helpful. The location was perfect, the beds were comfortable and the room was perfectly clean. I will be happy to stay there any time I come back to NYC and will definitely recommend it to friends. ...and the cookie I was given at check-in was one of the best chocolate chip cookies ever!
Cons: That I had to leave.
Excellent
10.0
Pros: The staff was above and beyond professional, courteous,and thoughtful. The room was comfortable, very clean, and just the right size for a weekend get away with my grandson. He was very impressed and "wowed" -and for an eight year old that was all that mattered!
Cons: That we only had two nights to spend!
Excellent
10.0
Pros: Room service
Cons: Fixing the smoke detector
Mediocre
2.0
Cons: For the cost I don't see how you can charge what you do for these rooms when you can stay at the one at Times Square for the same amount and have a suite. You can barely walk by another person in these rooms. You charge WAY TOO MUCH for them!!!
Excellent
10.0
Pros: Location ,comfort,staff
Good
6.8
Pros: Great Location, comfy bed, staff was very nice and friendly.
Cons: Linen was dirty no complimentary items in bathroom one face towel in bathroom no water to make coffee Early morning construction no fridge in room small room
Good
7.1
Pros: Roomy for a NYC hotel with a working desk area. Live when a hotel has a tub and not just a shower, and it did.
Cons: View was level with another roof and A/C unit. But for a quick night it didn't mater
Excellent
10.0
Pros: We were there during the blizzard and the staff did a great job, especially like the restaurant!!!
Good
6.5
Cons: Room size; should not be 4* facility (couldn't even leave suitcase open)
Excellent
9.1
Pros: I can't say enough about how friendly the staff was!! Amazing
Cons: Small rooms , but that's typical of many Manhattan hotels
Good
6.5
Pros: Beds were comfortable.
Cons: Bathroom was good sized with a large shower, but there was virtually no counter space and it was impossible to use the faucet and sink without splashing water outside the sink. The room had almost no drawer space. Two narrow and deep drawers and one letter drawer. Closet also very small. If you are staying more than a day or two, you will have to still live our of your suitcase. Speaking of suit cases - no place to put them to get them out of the way. Very poorly designed room/bathroom/furniture for counter space and drawers. Broken safety rail in shower - very dangerous! Nice breakfast - but constantly running out of plates, bowls, etc.
Good
7.1
Pros: Staff were courteous and professional. Only a few blocks from Time Square.
Cons: Very small room, water came out scalding hot every time and took a good 5 minutes to adjust to warm, faucet was located on opposite end from shower door opening so you had to step inside enclosed shower to turn it on and get blasted with scalding hot water.
Mediocre
3.4
Cons: Misinformation from concierge on where to park when we arrived at midnight. Construction noise outside our window all night with no warning or apology from hotel staff. Place is pretty crowded and dingy. Was not aware that Hilton did not give points if booked through kayak
Good
6.8
Pros: Good location, helpful staff.
Cons: Small room, even by NYC standards, heat was very difficult to regulate.
Mediocre
2.0
Pros: We got our cookie, so we had that going for us... which was nice.
Cons: Staff was curt and unwilling to accommodate a booking error that occurred. It didn't really seem like my business mattered much there. Won't be making any future reservations here.
Mediocre
2.0
Okay
4.0
Excellent
10.0
Excellent
10.0
Excellent
8.2
Excellent
10.0
Excellent
9.4
Okay
5.7
Excellent
9.4
Excellent
10.0
Excellent
10.0
Pros: Location
Okay
5.7
Pros: Nice room, clean,well maintained
Cons: For 4days we had to wait up to half an hour for the elevators, almost every day one was out of service and this is a 26 plus floors hotel.
Excellent
8.0
Pros: The rooms were small, but quite comfortable. The amenities (in-room coffee, heating/air conditioning, wi-fi) all worked very well. It was very quiet. In spite of our room being across from the elevator, we heard almost no noise. The staff was friendly and helpful.
Cons: Nothing. We'd stay there again.
Excellent
8.5
Pros: Comfy bed with soft sheets, nice staff
Cons: The ice machine didn't work
Mediocre
3.7
Pros: 1) Large shower 2) Reasonable location
Cons: 1) overbooking - and assumptive close that breakfast coupon was acceptable recompense 2) cleaning staff door knocks before 8 am 3) constant noise 4) unclean carpet 5) unimpressive TV function 6) terrible internet performance 7) slow elevators (constantly full)
Excellent
9.6
Pros: The staff was so accommodating that they upgraded our room bc the one we booked wasn't ready. The staff was also the friendliest staff I have ever encountered in my entire travels. They always at least said hello but always asked you if you needed anything. They were amazing! I would certainly stay again!
Cons: I would have loved a continental breakfast.
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