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New York hotels near Macy's Herald Square
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Best New York hotels near Macy's Herald Square
Located in Midtown, this boutique hotel is steps away from Ambassador Theatre, Gershwin Theater and Winter Garden Theatre. Broadway Theatre and Times Square are also within 5 minutes. 49th St. Station and 50 St. Station (Broadway) are within a 5-minute walk.
Overall 8.9 Excellent
Based on 3,461 reviews
All
- All
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Good
6.0
Cons: Dirty sheets in the new room. Did not clean our the room the whole day
Excellent
9.4
Excellent
10.0
Cons: Iron in room. Small gift shop. I was sick and had to walk out in snow to buy medicine.
Excellent
9.7
Excellent
8.2
Excellent
9.1
Excellent
8.8
Excellent
10.0
Excellent
9.7
Good
7.9
Excellent
9.4
Excellent
9.4
Pros: definitely a different style hotel but we still loved the concept. staff was very friendly. we would definitely stay here again.
Cons: since there wasn't any superfluous people like bell boys or concierge desks, I wish I saw a lil more savings and value in the price to stay here.
Excellent
9.4
Pros: Exactly what I needed for a one night business trip. Room is compact, but designed to be so, and spotlessly clean. Has a great location, fast wifi, brilliant communal spaces for getting out the laptop, and it took less than a minute to check in and out.
Excellent
9.7
Pros: The rooms are little pods, but really fine for the price. Very clean. They are having issues with the some of the iPads that control room temp, lights, etc, but assured me this was a temporary glitch, as this was a new batch. The lobby is amazing and the location stellar. The staff might be the nicest and friendliest of any hotel I've ever stayed in. Inexpensive and tasty buffet breakfast at communal tables gives you the chance to chat with lovely people from all over the world. Rooftop bar has beautiful views.
Cons: Just the iPad situation, and that was very minor compared to all the positives. The controls were still functional, so no real problem on my end. Just had to frequently reboot.
Excellent
10.0
Pros: Private rooftop bar and cozy lobby hangout space. European style breakfast lounge and 24 hr snack pantry. Room was small (though big for New York!) yet thoughtfully laid out with clever use of space. Fun/funky upscale low key vibe just perfect. Midtown location excellent for exploring NYC and checking out theatre scene. Daily complimentary bottled water. Friendly, helpful staff
Cons: If you pay for your breakfasts when you check in you save a couple bucks vs. paying on day of. I can understand that you'd want to have an estimate of how many diners they will be but, come on, this felt a little nickel and dime-y when everything else was so seamless.
Located in Midtown, this eco-friendly hotel is within a 5-minute walk of Times Square and Broadway. Central Park and Rockefeller Center are also within 15 minutes. 49th St. Station is 5 minutes by foot and 50 St. Station (Broadway) is 9 minutes.
Overall 8.5 Excellent
Based on 6,097 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
8.0
Good
7.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
9.4
Excellent
9.1
Excellent
10.0
Pros: Room was really nice. Great view and location
Cons: Nothing
Excellent
10.0
Pros: Easy walk over to Times Square. The room was beautiful and I really felt like I got a great deal staying here! It's New York so of course it was a tight fit, but our family of four in the double deluxe room never felt too crowded. The staff was friendly and helpful, and the neighborhood was close enough to Subways and other destinations, but far enough from all the action and noise. Will definitely remember this place the next time I visit New York!
Cons: The only issue that ever came up was the shower would leak a bit into the hallway floor.
Good
6.5
Pros: The location was great for Broadway shows.
Cons: The rooms were minimalist, which is okay because you aren’t there much. However, the biggest problem we had was that our key demagnetized EVERY.SINGLE.DAY. We put it in different pockets, away from cell phones, we were very careful because it got SO ANNOYING to have to trek back to the desk from the 17th floor every time we went back to the room. Our subway cards didn’t demagnetize stored the same way. I stay in hotels frequently at all price points and have never had this consistent a problem with room access. By the end of the trip I thought I should just probably go wait in the front desk line every time I walked through the lobby just to avoid the trip back down.
Okay
4.8
Pros: Great location.
Cons: Room was EXTREMELY small. Unclean (hairs in sink and on bathroom floor). Not even a small, single serve coffee machine in the room. All for $450 per night?
Excellent
10.0
Hotel was beautiful, rooms were spacious for NYC, and the location was perfect! Breakfast was good and it saved a lot of money vs. going out to eat each morning. We’ll definitely be back, well worth the money!
Excellent
8.2
Cons: Near Times Square, cleanliness and open room with large window...
Excellent
8.0
Pros: The room size and lobby staff
Cons: Service on the room was not attempted until 5:20 p.m.
Okay
5.9
Rotting hole in the bathroom ceiling, very limited fitness center, no pool, staff did not explain the key card procedures. Otherwise fairly nice and good location.
Good
7.7
Cons: The bathroom was very undesirable!! From the door not shutting all the way (sitting at the desk you could see the person sitting on the toilet because there was that much of a gap) to the shower that everyone can see your shadow in - so uncomfortable with others in the room
Excellent
10.0
Great location! The restaurant below was excellent. Buffet breakfast was very good. Sometimes there was a very long line but moved quickly. It was irritating using room key for elevator and lights but was fine once you got used to it (and when it worked). Check-in line was always way too long- there needs to be online check-in that allowed not going to the desk. Would definitely stay here again!
Excellent
10.0
Pros: Full buffet breakfast saves money and time running out elsewhere. Location is perfect. Only a block from Times Square. A block from most broadway shows. Lots of restaurants close by and close to subway . Our flight was early and they gave us a room at 9:30am at no extra charge . We will definitiley stay there again.
Located in Midtown, this aparthotel is within a 5-minute walk of Times Square and Radio City Music Hall. Rockefeller Center and Broadway Theatre are also within 10 minutes. 49th St. Station and 47 - 50 Sts - Rockefeller Center Station are within a 5-minute walk.
Overall 8.5 Excellent
Based on 3,893 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.8
Excellent
8.3
Pros: location was amazing. staff was very friendly and helpful.
Cons: room smelled like cigarette smoke.
Good
7.7
Pros: This hotel is conveniently located near Times Square and Broadway shows. I would definitely stay here again. Staff was friendly.
Cons: It is not as modern as some of the more exclusive hotels but worth the price as it is less expensive as most NYC hotels in the area.
Excellent
10.0
Pros: Location was fantastic
Excellent
10.0
Pros: The location was perfect and the price was affordable. The staff was very friendly, efficient, and knowledgeable. I will definitely stay here again.
Cons: At first, I did not like being unable to guarantee a nonsmoking room and was given a smoking room. However, even as picky as I am about that, I couldn't tell it was a smoking room or floor.
Excellent
8.2
Pros: Right next to Times Square. Clean rooms. We stayed in an apartment style room (2 rooms and one sofa bed).
Cons: The mattress of sofa was extremely old and useless. The person who was supposed to sleep on it ended up sleeping with somebody else’s bed
Located in Midtown, this hotel is within a 10-minute walk of American Lyric Theater, Madame Tussauds Wax Museum and Times Square. Broadway and New York Times Building are also within 10 minutes. Times Sq. - 42 St. Station is 8 minutes by foot and 42 St. - Bryant Pk. Station is 11 minutes.
Overall 8.3 Excellent
Based on 12,171 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Mediocre
2.0
Cons: The hotel was not opened for business yet and i needed to find othe accomodations last minute.
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
9.1
Good
7.4
Pros: Great price for a room in Times Square. Nice room with basic amenities. The Polynesian was great to have in house.
Cons: Noise in morning is a thing. Had street noise and noise from apartment next door
Excellent
8.0
Cons: My stay was prepaid. However, at check-in, I was charged another $50 for "property use fee" :-( . Other than that, the hotel met my expectations and staff was nice. I would stay again :-)
Excellent
8.8
Pros: Very clean with most amenities, location was great
Cons: Check-in/Check-Out Lobby space is tight and crowded
Excellent
10.0
Pros: Second time staying in this Hotel. It has a great location and provides me with all the essentials during my stay. I like their minimalist style and the rooms are very comfortable and well designed. Also the price is very competitive.
Excellent
10.0
Pros: Great location and very friendly staff!
Mediocre
2.0
Cons: The hotel never received a certificate of occupancy and couldn't open on time. When I booked this room over 30 days in advance, they never once mentioned that they weren't already open.
Excellent
10.0
Cons: Super recomendado
Excellent
8.0
Location, cleanliness and helpful staff made for a great stay.
This family-friendly New York hotel is located in the shopping district, within a 5-minute walk of 5th Avenue, Central Park and Madison Avenue. Museum of Modern Art and Carnegie Hall are also within 10 minutes. 5 Av.- 60 St. Station is only a 5-minute walk and 57 St. Station is 5 minutes.
Overall 8.3 Excellent
Based on 362 reviews
All
- All
- Families with young children
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
8.8
Okay
5.1
Pros: The hotel is a landmark. It is in a great location and gives great access to Central Park. It is also not too far of a walk to the theater district. The rooms were clean and spacious. The beds were comfortable.
Cons: The staff seemed indifferent. The revolving door wasn't working, so we had to go in through side doors. The doormen (sometimes as many as three) just stood around watching, not helping at all with the doors, which were heavy. Breakfast in the lobby: we were seated and I asked the purpose seating us to bring coffee. He said the server would be right with us. After 5 minutes there was no server to been seen. Why didn't the person seating us just bring us coffee? Very mediocre attitude. This hotel was not at all worth the price we paid.
Excellent
10.0
Pros: Everything was great about the Plaza! The hotel staff was so nice. They were always asking us how we were doing and if we needed anything. Our room was amazing! Very luxurious! The bed was like sleeping on a cloud. The mini bar was filled with all kinds of drinks and snacks. I think our favorite part was the bathroom. The walk in shower with the huge shower head was ginormous! The tub was rather large too! Everything was very very clean. It felt like it was brand new and we were the first people to stay in it! The hotel location was great also. Central Park and a subway station is right across the street so it was quite easy going to and from the Yankees games. We will definitely stay at the Plaza again!
Excellent
10.0
Pros: Location is great. Staff were all curteous and prompt. Room size was good and everything was clean and new. Breakfast at Palm Court was good. Will stay again.
Cons: N/A
Excellent
10.0
The room was remarkably clean. Great housekeeping.
Good
6.0
Cons: Service was terrible, our flight got delayed, we called to tel them know, when we got there they had charged us for the first night and they didnt have a room for us!!!! On top of the night manager on our last night was really rude... I will go to the St Regis next time...
Located in Midtown, this hotel is within a 5-minute walk of Times Square, Gershwin Theater and Ambassador Theatre. Broadway and Broadway Theatre are also within 10 minutes. 49th St. Station is 6 minutes by foot and 50 St. Station (Broadway) is 7 minutes.
Overall 8.2 Excellent
Based on 2,525 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Pros: Clean, centrally located and a great value. Would definitely stay again.
Excellent
10.0
Pros: the concierge service was excellent!! got me on the right subways. especially Diana
Excellent
10.0
Our standard king room was large (for New York) and very comfortable. Up to date bathroom and fixtures but in a conventional style Great service. Free baggage check. Art deco lobby, but building has a vaguely venetian facade. Excellent location just off Times Square. will stay here again.
Good
6.8
Excellent
8.0
Excellent
8.8
Excellent
8.8
Excellent
8.0
Excellent
8.0
Cons: No wi fi
Excellent
10.0
Excellent
8.0
Good
7.4
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
9.1
Excellent
8.2
Good
7.7
Excellent
10.0
Excellent
8.5
Excellent
9.1
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
9.1
Excellent
8.2
Excellent
8.0
Excellent
8.5
Excellent
8.0
Excellent
10.0
Excellent
10.0
Mediocre
2.0
Pros: Did not stay there. Trip was canceled.
Excellent
8.8
Pros: The best thing about this hotel was the comfortable king bed...and it truly was king sized! The size of the room was pretty large for NYC, bathroom was a bit small though. It's a clean hotel with a friendly staff. The drawback is the it is a bit of a walk to Times Square and Rock center but definitely within walking distance. The only negative was that they will charge you to use WiFi.
Excellent
8.8
Pros: The location was great, the rooms were clean, and we had generally no problems.
Cons: The elevators can be kind of finicky and slow.
Excellent
9.1
Pros: Location, affordability, friendly staff Good view (on the 12th floor)
Cons: Slow elevators
Excellent
9.1
Pros: Walk to everything. Could see all the lights of Time Square. Will stay there again!
Cons: Elevators were slow and under repairs.
Excellent
10.0
Pros: I highly recommend this hotel! Easy access, comfortable, and the staff was wonderful!
Excellent
9.7
Pros: Great location. Very comfortable room. Able to control room temperature very well. Buffet breakfast very good.
Excellent
8.8
Pros: The location was great and the staff courteous. The beds were very comfortable. There is a nice little workout room.
Cons: The room was pretty tight for three people. Also, when I called to ask the concierge about transportation to the Newark, NJ airport, she did not know to tell us there was a bus directly from Port Authority to the airport. She had described a multi step trip on the subway to the commuter train, the schedules for which "change every day." The other option she gave us was a $100 cab trip. We opted to take the bus home when catching our flight appeared it was going to be too expensive or too complicated for newbies to NYC. We learned of the bus going directly to the airport when we arrived at Port Authority. But by then it was too late to make our flight.
Excellent
8.5
Pros: Location is close to so many great New York sights. We walked to most of the stuff we wanted to see.
Cons: Elevators are a bit old. But there are 4 total - Pro tip use the ones at the ends of the halls, they are smaller but less used.
Excellent
10.0
Pros: The hotel seem to anticipate the big and little things an experienced traveller expects and as i found out, even unusual requests . My companion is superstitious about room numbers and the front desk changed our rooms with a smile as if they do this all the time. Most of all, the hotel is very well located. it is close to the shows and restaurants that bring you to new york in the first place.
Cons: The staff took a long time to get our bags from storage when we checked out. We did not miss our connection but i was disappointed for the hotel because they were doing a really good job. Overall however, I give the Belvedere my highest recommendation.
Good
6.0
Cons: The fact that there was only decaf coffee pods in the room. People staying in a hotel do not always want just decaf. The room we stayed in had no bathtub and I was very disappointed with that.
Excellent
8.2
Pros: This is a real value in NYC. The rooms are NY smallish, but comfortable. The location is close to the C E trains, and the staff is excellent.
Cons: Prices float so check periodically for good deals.
Located in Midtown, this boutique hotel is within a 10-minute walk of Empire State Building, Madison Square Park and Macy's. 33 St. Station (Park Av. S) is only a 4-minute walk and 28 St. Station (Park Av. S) is 5 minutes.
Overall 8.2 Excellent
Based on 2,414 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
9.7
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Bed was super comfortable
Cons: Long waits for the elevator
Excellent
10.0
Pros: Modern design, the lounge area is designed to incorporate as co-working space where people can do work or have meeting, rooftop bar with great view to the city and empire state building, free bike rental, friendly staff
Cons: The room is a little small compare to other traditional hotel but it is really clever designed to maximize the use of space. There's only one glass door between the bathroom and the outside. If you share the room with someone, your 'business' could be heard.
Excellent
8.5
Pros: As an interior designer, I have an appreciation to the level of design and details. The room was small, but because of thoughtful use of space, it functioned really well for our needs, plus with an expansive corner of floor to ceiling glass, it still felt open and airy. Great views. We loved hanging out in the public spaces, listening to live jazz. Only disappointment was that the roof deck was not open during our stay. Would have liked to have experienced that. The breakfast toast available in the lobby was amazing.
Cons: The HVAC system was loud. I did not sleep well the first night because of it. The entry doors are huge and heavy. While the ADA automatic door buttons were helpful, a door man would be a nice addition to help guests in and out of the Lobby with luggage. The elevators were slow. At times there was a line to get on the elevator on main level.
Excellent
10.0
Pros: Great studio space for working with yummy food and bar services available throughout the common areas. Surrounded by the city and all the great Korean food. Wifi is included and suer nice staff. Great value in this city.
Located in Midtown, this luxury hotel is within a 10-minute walk of 5th Avenue, Chrysler Building, and St. Patrick's Cathedral. Grand Central Terminal and Rockefeller Center are also within 10 minutes. Lexington Av.-53 St. Station is 7 minutes by foot and 51 St. Station is 7 minutes.
Overall 8.2 Excellent
Based on 1,189 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Good
7.1
Excellent
9.4
Excellent
9.1
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
9.7
Excellent
8.5
Pros: Room was quiet and clean.
Cons: We were surprised by a $30 “resort fee” that we had to pay upon check -in.
Excellent
10.0
Pros: Exceptional hotel, with Professional staff, helpful with ever turn. Polite staff, clean and comfortable rooms, fantastic
Cons: nothing
Excellent
10.0
Pros: We went to NYC just before Christmas and could not have been happier with this hotel. Although our room was small, we did not spend much time in the room and therefore it did not bother us! The staff was so friendly and helpful and the location was amazing! We would definitely stay here again on our next visit to the city!
Excellent
10.0
Pros: Great location, great staff, great value
Excellent
8.8
Pros: Clean and comfortable upscale hotel with a very friendly and accommodating staff.
Cons: The restaurant pricing, especially for breakfast, is out of control.
Excellent
10.0
Pros: Rooms are quite larger, ceilings high. Decor is modern but not colorful.
Cons: Still some areas under construction
Located in Midtown, this hotel is within a 10-minute walk of Macy's, Times Square and 5th Avenue. Madame Tussauds Wax Museum and Madison Square Garden are also within 10 minutes. 34 St. - Penn Station (Fashion Av.) and Times Sq. - 42 St. Station are within a 5-minute walk.
Overall 8.1 Excellent
Based on 10,519 reviews
All
- All
- Families with older children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Mediocre
2.0
Me and my fiancé booked a room with moxy and when we booked we had seen the pictures of the room and booked it. At least the pictures showed that we would have enough space to move around in the room with our luggage present. When we checked in the room was a matchbox room, it was so small that one of us had to stand in the bathroom, so the other can open the luggage. The room had a bed which was between two walls end to end and at one end we had a tv. So basically it was a capsule bedroom and this was not mentioned when we booked it. In all this was a disappointment and I would never go there again or recommend it to anyone.
Excellent
8.8
Cons: Noise!
Excellent
10.0
Pros: Loved the atmosphere and overall environment.
Okay
4.2
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
8.5
Excellent
10.0
Good
7.7
Excellent
10.0
Excellent
8.2
Excellent
9.7
Excellent
9.7
Good
6.0
Pros: Rooms were clean, shower was great, restaurant was excellent
Cons: staff didn't want to help with anything, on the 15th floor and could still hear the music from the bar from the 2nd floor at 1am
Excellent
10.0
Pros: Very reasonably prices for the time I stayed and extremely cozy! The bar on the 2nd floor is a great place to unwind and the staff was super friendly.
Cons: N/A
Excellent
10.0
Pros: Really enjoyed my stay here. Amazing from start to ending. Great friendly and helpful staff. Customer service excellent!! The beds are super cozy, rooms are small yet still beautifully modeled. Would definitely recommend staying here again my next visit. Great location in the heart of timeshare. Amazing!!
Cons: Loved everything
Excellent
10.0
Pros: Sheet as comforter. Body wash shampoo pump in shower! Cell phone shelf and outlets to charge underneath on wall by bed
Good
6.2
Pros: Location
Cons: They charge at least 5 USD per package if you get anything delivered. Check-in process is a nightmare. No closet in the rooms. Not good for business trips.
Excellent
8.0
Pros: Location
Cons: Luggage storage
Excellent
9.7
Pros: Room was comfortable, very efficient for the space and quiet. NYC can be loud due to traffic and people, but I was not disturbed! They also welcomed me with a personal, hand-written note in the room.
Excellent
10.0
Great location and staff. Only downside was how tiny the rooms are. Makes sense for Manhattan though
Excellent
9.7
Pros: Super comfortable beds, great location cool bar and super friendly staff
Cons: I know its NYC but rooms are small
Located in Midtown, this luxury hotel is within a 15-minute walk of Times Square, Radio City Music Hall and Intrepid Sea, Air and Space Museum. Rockefeller Center and Grand Central Terminal are also within 1 mi (2 km). 49th St. Station is 7 minutes by foot and Times Sq. - 42 St. Station is 7 minutes.
Overall 8.1 Excellent
Based on 1,959 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.0
Cons: Can't say anything bad about this booking.
Excellent
10.0
Pros: Bed
Cons: Bell hop was not around when I needed to get my luggage from storage
Excellent
10.0
Cons: Front desk staffs
Excellent
10.0
Excellent
10.0
Excellent
10.0
Mediocre
2.8
Excellent
9.1
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
9.6
Pros: Rooms were clean, beds very comfortable, maid service timely, toiletries excellent, service excellent, fitness room spacious, and outstanding location - one block from Times Square, next door to subway stop to SoHo and 2 block from subway going uptown, near great restaurants a block away, and a block or two from most of the major theaters . We have now stayed here three times in the past 4 years - not willing to risk staying somewhere else
Cons: Nothing not to like, except it can be pricey depending on the day of the week you stay ($300-$400/night), but it is worth it.
Good
7.1
Pros: for the buffet breakfast they write down 18% tip???
Excellent
8.8
Pros: The bed was super comfortable
Cons: The front desk could have been friendlier
Good
7.4
Pros: Great room, great view
Cons: Pay for wi-fi in the room; shower had no separation in bathroom (lip or tub around bottom - shower water got everywhere. Could not find free coffee in room or a free bottled water. For $400, I would have expected more amenities. Elevator keys did not work for several people, including me, to get to your floor. We rode up and down the elevator several times in less than 24 hours. Many others had the same problem. Big waste of time.
Excellent
8.0
Pros: Clean room, comfortable bed, nice walk in shower (no tub). Subway entrance right outside.
Cons: WiFi wasn't free unless you sign up to rewards club.
Excellent
10.0
Pros: Amazing room, location and staff.
Cons: Nothing
Excellent
10.0
Pros: Loved the location, quietness, cleanliness and courteous staff
Cons: Paying for wifi
Okay
4.5
Pros: Nice hotel friendly people
Cons: The parking people they are affiliated with are ripoff scam artists! DO NOT PARK THERE
Excellent
10.0
Pros: Great location, if you can tolerate Times Square. Stayed in a king corner room on the 16th floor. Wife and I loved the bed, the view, and the bathroom. Subway doesn't get any closer, entrance is immediately outside lobby door. Gym was spacious, if you need that. Didn't try the bar/restaurant, just too many other choices in Manhattan. For that matter, nice bathroom and comfy bed is all we needed, as we weren't looking to waste time sitting in the hotel.
Cons: Again, location is great as long as you want to be very close to Times Square and all that comes with it. Noise of the city is audible on the 16th floor, but wasn't a problem for either of us sleeping through it. Wifi has a fee, but you can avoid it if you sign up for IHC membership.
Excellent
10.0
Pros: Room was very clean. Great staff. Great amenities. Close to all restaurants/bars, time square, parks, etc.
Cons: Rooms were a bit outdated.
Excellent
10.0
Pros: It was clean
Cons: Nothing
Okay
5.7
Pros: If you want to be in the middle of it all at Time Square stay here.
Cons: Everything from the quality of room service, attention to detail and cleanliness, broken wifi, and price tag was incredibly underwhelming for a 4+ star hotel. The Hilton a few blocks away is a better value and so is the Westin across the street. This hotel felt stuff, old and dated.
Located in Midtown, this hotel is within a 10-minute walk of 5th Avenue and St. Patrick's Cathedral. United Nations Headquarters and Rockefeller Center are also within 15 minutes. Lexington Av.-53 St. Station is only a 4-minute walk and 51 St. Station is 8 minutes.
Overall 7.9 Good
Based on 6,387 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.0
Excellent
8.0
Excellent
9.4
Okay
4.5
Good
6.0
Excellent
10.0
Okay
4.0
Excellent
9.1
Excellent
8.2
Excellent
10.0
Excellent
8.0
Excellent
10.0
Pros: C u again next year!!!
Good
6.0
Pros: It felt a little like a college dorm, which was pretty cool!
Cons: Could've sworn I was bitten by something as I slept.
Okay
5.4
Pros: It was really clean
Cons: The rooms and bathrooms are way too small
Excellent
9.7
Excellent
10.0
Good
6.0
Excellent
8.0
Good
7.7
Excellent
10.0
Excellent
8.0
Excellent
8.8
Mediocre
2.0
Excellent
10.0
Excellent
8.5
Excellent
8.0
Pros: helpful and friendly
Excellent
8.2
Good
7.7
Excellent
8.0
Pros: Clean and convient to my meeting
Cons: Friday night a group staying of the same floor came in at 1am yelling,laughing and banging the doors.
Mediocre
2.0
Pros: Nothing
Cons: Horrible
Excellent
10.0
Pros: As a solo traveler staying in hostels mostly, I picked pod 51 and I was so happy with this place. As a hostel stayer saying your very happy is far in between. Very clean and very cute. Twin beds are bigger than the twins you usually see. We both had our own tv and outlet and sink! Right in midtown close to train and Ess-a-bagel! Would recommend this place to anyone.
Excellent
9.7
Excellent
9.0
Okay
5.4
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
8.5
Excellent
8.5
Good
7.7
Excellent
9.7
Excellent
10.0
Good
7.4
Excellent
8.5
Excellent
9.7
Excellent
10.0
Good
7.4
Good
6.8
Okay
5.7
Located in Midtown, this hotel is within a 10-minute walk of United Nations Headquarters and Grand Central Terminal. The Morgan Library and Museum and Bryant Park are also within 1 mi (2 km). Lexington Av.-53 St. Station is 13 minutes by foot and Grand Central - 42 St. Station is 11 minutes.
Overall 7.9 Good
Based on 2,553 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Mediocre
2.0
Worst place ever. Booked two rooms 10 days ahead and when I git there they only had one room available!
Excellent
8.2
Okay
4.5
Mediocre
3.0
Cons: Limited toiletries and poor cleanest. Will not stay there again.
Excellent
10.0
Pros: The views
Cons: Nothing
Excellent
9.4
Excellent
9.7
Excellent
9.7
Mediocre
2.0
Pros: Nothing
Cons: No pool they need to scrub the internet & take down every mention of having a pool. FALSE ADVERTISING & they were not apologetic at all. You google this place it lists it having a pool big mess for kids
Excellent
8.0
The stay was great! The only part that was not great were 1) the bellmen at the entrance: they are rude and uninterested in helping. They are just there talking to each other and never opened a door, or helped with anything. They seem bored and too comfortable in their position, and 2) the woman/host at the restaurant: she was rude and acted as if it was the Maxims, even thou the place was empty! I never went back to the restaurant because of her Otherwise, the hotel is very good and the rest of the staff is great: the front desk, the cleaning people, the people on the phone, the coffee shop lady!!!!! They were fabulous.
Excellent
8.2
Excellent
8.8
Excellent
10.0
Good
6.8
Excellent
10.0
Excellent
8.0
Excellent
8.0
Had a very late check in after a long day of traveling. Front desk staff was not very pleasant or friendly. Efficient in checking us in but no smile no thank you for your patronage. Got to room no bottled water, tried to find information on vending machines on the floor nothing in the room called the front desk and was told there aren’t any but if I come back down to the front desk she would give me two complimentary bottles. We were on the 35th floor. I went back down and she gave me two bottles. I am a Hilton Honors member, gee you would think it would have been offered when we checked in. Not impressed with that but all in all room was clean and comfortable. Coffee shop staff and concierge were very kind and helpful.
Excellent
10.0
Pros: Staff was very friendly -- they checked me in early and gave helpful directions. View from my room was great.
Cons: Wish the location was a bit closer to Times Square, but it's not too far...
Good
7.6
Pros: Nice view, spacious room, relaxing hotel to stay at for a night. There's a pool!
Cons: The room was so cold even when we turned down the air. Also the location is a little removed from the rest of the city. If you need any emergency supplies, you have to go back out to find them because the gift shop in the hotel was closed when we arrived around 5:00 pm.
Good
6.8
Pros: View of the east river.
Cons: Small, odly shaped rooms. Door opens into a narrow passage so you have to do a dance to get into the room. Windows are small, so feel cramped inside.
Excellent
10.0
Pros: Great location. Nice pool for a downtown hotel.
Excellent
8.3
Pros: perfect view, large, clean room.
Cons: must pay extra for in-room coffee/fridge and the wi-fi charge was way too high. Even less expensive hotels have FREE WI-FI
Okay
5.0
Pros: The view
Cons: Room was old with stains on walls, pretty bare, staff was not very professional
Excellent
9.4
Pros: Clean, very friendly staff and comfortable accommodations.
Cons: Wall were thin, we could hear entire conversations going on at all times.
Excellent
8.8
Pros: I liked the view of the New York skyline from my room. The hotel was very clean and nice.
Excellent
9.1
Pros: Great staff loved the security dog in lubby
Cons: To get in shower was quote slippery and shower head in a weird place
Good
7.3
Pros: The layout of the room. The View.
Cons: Parking was expensive, significantly more than it would have been if I had parked myself. The staff was not necessarily rude, but not very congenial either.
Good
7.1
Pros: I liked the location of this hotel. It is close to United nations building. The room was very clean and overall ambience of the hotel is quite good. I would like to stay again in this hotel.
Excellent
9.4
Pros: Room was spacious with nice view of the city! Room had Illy espresso machine.
Cons: Business lounge is dull
Good
7.7
Pros: Location -- close to UN where our meeting was held;
Cons: Small, crowded lobby; no bell boy service for luggage; only one courtesy phone in the lobby;
Okay
4.3
Pros: The view and location. Had comfortable beds!
Cons: The filthy bathrooms!!! They had my reservations wrong! Supposed to have 2 double rooms! Didn't have them available !very upset and the desk clerk hid from me! Wasn't even compensated for not having my rooms! Told me that booking thru these places sometimes gets messed up! Not reliable! Very disappointed in how they handled the situation! Especially since it was 2:00 in the morning!
Good
6.2
Pros: The small bar in the lobby. Friendly staff Good general location
Cons: Too expensive for outdated rooms especially bathroom. Internet connectivity could be better and included in the price.
Excellent
10.0
Pros: The hotel is located across the street from the UN Headquarters, where I had a meeting. There are many reasonably priced and good restaurants nearby.
Good
7.0
Pros: Hotel manager Erica was very accommodating when there was an issue
Cons: The room reserved wasn't available. Reserved 2 double beds and only a king available. Also noticed the family checking I next to us had a daughter in a wheel chair and the room they had reserved wasn't available. They needed wheelchair accessible bathroom. No coffee maker in the room. Found out the day we left that all we needed to do was ask housekeeping. That information should have been provided on check in. Bedspread was dirty. Pull out couch didn't have sheets.
Mediocre
3.0
Pros: I liked the fact the hotel was clean.
Cons: I did not like the fact that the staff at the UN was very unprofessional. Erica the front desk manger was short winded and unprofessional, and also Victor.
Good
6.6
Pros: Location and view were excellent.
Cons: The room we had in the East Tower was very dated. The bathroom was terrible!
Excellent
10.0
Pros: The One UN New York was very comfortable and well maintained. I particularly liked its proximity to the UN Headquarters, where I was attending a meeting. An added plus was the great views from my room to the south and west, so I could see the Empire State Building and Chrysler Building.
Excellent
8.0
Pros: the bed is very comfortable if we hadn't set alarms would have slept the whole day. the amenities in the room alone are a nice add. the staff was efficient and helpful.
Cons: there were gnats in the shower and when we checked out and had to leave the bags at the desk the bellman took about 20 minutes to show up and help us.
Mediocre
3.0
Cons: Very poor quality furniture and fixtures....beds very uncomfortable and noisy....unpleasant smell in room expecially closet (did not hang clothes in closet because of the smell) Breakfast for two $84.00 (overpriced for quality) I stayed in this hotel for three nights and will not recommend this hotel to anyone. Maybe a two star hotel????
Excellent
10.0
Pros: Staff was more than friendly. Great room views and good location. The room was excellent, the windows could have used a cleaning but no big deal. I would go back.
Excellent
9.3
Pros: I had an amazing view of southern Manhatten and the room was quite large for NY. The Lower East side has great restaurants and is only about a 10-15 minute walk from the theatre district.
Cons: All of the room was fantastic except for the dated shower head. Wifi was extra which i always think is a ripoff, but other then that I loved it.
Excellent
9.4
Pros: Was the pillow super best and the view was so nice!
Mediocre
2.0
Pros: the kinds and the hospitality of the old men's who are as a bag carriers
Cons: Receptions staff and their behaviors with gusts who booked through third party. old rooms and furniture not as same as in the pictures in Kayak.
Located in Midtown, this hotel is within a 15-minute walk of Times Square, Empire State Building and Broadway. Grand Central Terminal and Chrysler Building are also within 1 mi (2 km). 34 St. - Penn Station is only a 2-minute walk and 34 St. - Penn Station (Fashion Av.) is 3 minutes.
Overall 7.7 Good
Based on 7,966 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Poor
1.9
Good
7.4
Excellent
8.2
Excellent
8.2
Okay
4.2
Okay
4.8
Cons: Standard rooms are tiny with child sized pillows. Bathrooms are old and need to be updated Carpets & walls are grimy Only positive is the location
Good
6.8
Pros: Great location. Right at Penn station. Central to activities.
Mediocre
3.4
Cons: The elevators were a joke and the front desk was rude. It’s an old stinky hotel with rooms that are microscopic in size
Good
6.2
Pros: Good location, walking distance from Javitz.
Excellent
9.7
Cons: I thought i had a room with a view and when unchecked in, they told me I didn’t...but then they quickly upgraded me to a great room, with a view, a loveseat, a walk in closet etc. unfortunately, i was hardly there to take advantage of anything but staff was great and location was super convenient.
Excellent
9.4
Pros: Location and friendly staff!
Cons: Over charge to store bags. This should be free.
Good
6.0
Typical small New York room. Definitely in the older side and hasn’t been renovated in a while. Didn’t spend a lot of time there, though, so it was fine.
Located in Midtown, this hotel is within a 5-minute walk of Times Square and Broadway. 5th Avenue and Rockefeller Center are also within 15 minutes. 49th St. Station is only a 2-minute walk and 47 - 50 Sts - Rockefeller Center Station is 6 minutes.
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Overall 7.6 Good
Based on 12,446 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Okay
4.2
Excellent
8.2
Good
6.5
Excellent
9.7
Good
7.7
Excellent
10.0
Pros: I have stayed at the Edison multiple times. It is very convenient to everything!
Excellent
8.5
Excellent
9.7
Excellent
9.1
Excellent
9.7
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
6.5
Okay
4.8
Good
6.8
Excellent
8.5
Mediocre
2.0
Excellent
9.1
Excellent
8.0
Excellent
10.0
Okay
5.4
Excellent
8.2
Excellent
10.0
Excellent
8.0
Good
7.1
Excellent
10.0
Okay
4.2
Excellent
10.0
Excellent
8.0
Mediocre
3.7
Pros: Only location is good
Cons: Hotel looks like a stale, old bathroom equipment, there is no bar and restaurant in the hotel; standard rooms windows overlook the courtyard, or rather, the windows of another wing of the hotel, the constant noise of ventilation and construction equipment is under the windows. Of the six elevators only two operate in this multistory building. On the day of departure, I was late for the shuttle, since at least 15 minutes wait for the elevator to come down with luggage - only one elevator was operating! Reception explained that the hotel is in the process of reconstruction. But there was not warning about this on the site! Very disappointed!
Excellent
10.0
Pros: Location. Staff very nice. Room clean. No problem with elevator wait times. Overall very pleased. Fitness room well equipped also.
Cons: Can't think of anything.
Excellent
10.0
Pros: We thoroughly enjoyed our stay at the Edison Hotel. The staff was friendly and helpful and we were surprised with a Friday night complimentary wine and music welcome. A great Times Square location with clean, modern rooms!
Okay
4.5
Pros: Location wasn't too bad. Very close to Times square. Walking distance to Broadway shows and shops.
Cons: Extremely small bathroom with no ventilation. Walls are thin. Could here everything going on outside like the windows we open even though they weren't. No dresser to put clothes in. Very basic. Loud air conditioner. Laundry facilities would help a lot! Took forever to get an elevator bc they were always full. St Front desk staff not so friendly. Conceirse service not useful at all. Didn't even try to help us figure out things to do. Very disappointed.
Excellent
8.2
Pros: The hotel and staff were pleasant. Our room was nice and clean. Rooms are small but we expected that. The hotel is very busy. We were there for fun and enjoyed the craziness.
Cons: New York never sleeps, but I like to. Bring ear plugs if you stay in Time Square. New Yorkers like their car horns.
Good
6.0
Pros: Location Security
Cons: Paid for a double/double and we were given a room with 2 twin beds. 2nd day not given any hand towels or wash cloths.
Good
7.7
Pros: The complimentary umbrella for use while staying in the hotel came in very handy! The location is pretty close to a lot of famous landmarks. The onsite restaurant has a great selection and is fairly priced for NYC, I felt.
Cons: They cut my internet connection the morning I was going to check out. So that's 4 hours I was paying for internet that I didn't get. The room felt smaller than the pictures. There's a $21 facilities fee for every day.
Good
7.1
Pros: Awesome location Beautiful lobby and bar
Cons: Small bathroom Bath tub had peeling paint Room was directly across from the elevators (which were loud)
Mediocre
3.4
Pros: Location to time square and grocery store
Cons: Dirty room Old mattress Noisy heating cooling system Broken elevators Zero ammenities in queen room Zero wifi
Excellent
8.2
Pros: The hotel was clean and had a great location! Staff was polite and helpful.
Cons: Liked it all!
Good
7.7
Pros: Hotel location is wonderful. Walking distance from so many NYC landmarks.
Okay
4.2
Pros: I liked the location of the hotel. It was situated right in the heart of Times Square and very convenient to access by the MTA.
Cons: I didn't like how I was treated by the staff. I felt that they weren't very accommodating at all even though I explained numerous times that I was traveling with a guest that had a serious medical condition and that we needed to check in early. I called ahead and informed them of our request but the manager that I spoke with was very rude and dismissive. They also put us in a very unsightly room with a broken heater unit that would randomly turn on in the middle of the night. I would definitely not recommend this place to anyone.
Okay
4.8
Pros: Location
Cons: Radiator pipes baning all night no sleep at all
Mediocre
2.0
Pros: Windows opened
Cons: Staff unfriendly and more charges at check in no free wifi as advertized and shower literally over toilet next time i go to city i will make sure to stay somewhere else
Excellent
10.0
Pros: Staff was courteous and friendly, catered to the children and helped get rooms next to each other.Thank you.
Okay
5.7
Pros: I thought the hotel had some very positive attributes such as the entertance to the building and the location of the hotel but these positive atrributes were over shadowed by the disappointing service I had encountered here
Cons: I was extremely unsatisfied with the service at the hotel. When I first arrived in my hotel room I found that the bathroom door knob was somewhat broken and the toilet handle was difficult to use making it hard to flush at times. My room was supposed to come with a coffee maker in it and there was not one. I was not upset with that fact but what did upset me was that when I called to have one delivered, I was told that one would be brought up right away. This however was not the case, I called the front desk again about 20 or so minutes later and they apologized and told me one would be sent up. Another 15 minutes went by and I was still kept waiting for the coffee maker. I called the front desk for a third time and they transferred me somewhere in the hotel where I was told that the person that was to bring the coffee went on lunch, considering I called way before noon this was very frustrating. After waiting a whole hour I finally received the coffee machine and to my surprise was just a simple keurig machine that anyone could of brought up to my room. Another issue that I faced here was upon checking out. I had called the front desk an hour and a half before it was time to check out to have them send security to my room because the safe was no longer working and to have them bring my car out of the parking garage, they asked for my ticket number which was to be given to me by the doorman at my arrival, sadly no such ticket was given to me when the doorman took my car.The front desk basically told me there was nothing they could do without the ticket number and sent my call to the doorman for him to assist me. I waited on the line and the phone just continued to ring with no response. I called back to the front desk after a period of time because I was still waiting for security to open the safe and to get the car issue settled and ended up being transferred from person to person and no one was helping me locate my car. It became evident that I would have to go to the front desk to get this handle because nothing was getting handled. At the desk they insisted that I had received a ticket, which was 100 percent false if I had received the ticket I wouldn't have been in the situation I was in. It wasn't until a manager came over and took over and helped my situation by having the doorman go an physically check the lot for my car, and when he returned I was again forced to wait at least another half an hour to get my car which I didn't quite understand why it wasn't taken out of the lot while the doorman was already over there. I really am not one to complain but when I'm paying over 500 dollars to stay at a hotel I'd expect my service to be much better than the way I was treated.
Excellent
8.8
Pros: Comfortable beds, clean room, beautiful lobby, friendly and helpful staff. Location was great for seeing a show. Plenty of places to eat in the area.
Cons: There was a fee for the food delivery that was unknown to us. Probably should use the phrase "no-fees on the card.
Excellent
8.0
Pros: The staff are very friendly, helpful and efficient, especially Justyna from Reception/Reservation. Location is awesome. The hotel has a great security policy. We felt secured.
Cons: The hotel physical looks need to be updated and maintained. This may upgrade the hotel in general and compete with other hotels in the area.
Mediocre
3.4
Pros: Room was clean.
Cons: The ugly bath tub. Noisy heating system and bad pluming pipes made a awful noise all night . Didn't sleep well and was up early and checked out. This hotel was recommended to my spouse and I.
Located in Midtown, this hotel is within a 5-minute walk of Carnegie Hall, Broadway Theatre and Central Park. Columbus Circle and 5th Avenue are also within 10 minutes. 7 Av. Station (E 53rd St.) and 50 St. Station (Broadway) are within a 5-minute walk.
Overall 7.6 Good
Based on 3,202 reviews
All
- All
- Families with older children
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Pros: It was amazing!
Cons: It didn't have a restaurant of their own nor a breakfast.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Mediocre
2.2
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
8.8
Excellent
10.0
Okay
4.5
Pros: Comparing with Hyatt (4 stars) in DC, Holiday inn (3 stars) in Buffalo and Holiday inn (3 stars) at 57th street NYC, this so called 4 stars hotel-Park central is nothing. The only advantage you have is location.1.The room is quite small, no coffee maker (I requested 2 times by phone, excluded I came to the front desk to request face to face),no refrigerator(you need to request, the quantity is limited and no one replied about whether they would supply or not.) 2.No hair conditioner in the bottle at the first night I stayed.After the third night, I left a note in the bathroom for the housekeeper and said"please refill the conditioner. Thanks." No one cared about this. The bottle was still empty. 3. Airconditioner was broken. Luckily the front desk changed a room for me. This is the worst experience I have in NYC. I am pretty sure I will not choose this hotel in the future and tell others about this experience. Again, if you don't care about the service at all, choose it. If you don't mind to walk several minutes more to Times Square or other sites and want better service and bigger room, Holiday inn midtown at 57th street is a good choice. And the rate is lower than park central.
Good
6.8
Pros: Location, decor, common areas
Cons: Elevators are too small, most of rooms are good size but we booked on priceline and they dont guarantee your bed type (not disclosed) and we were put in the back small room with two double beds. Much smaller than majority of rooms as ai have stayed another time and it was much larger.
Good
6.3
Cons: Check-in/Check-out receptionists are extremely rude and unhelpful. I spoke with 2 receptionists before and after check-in/check-out and they were both dismissive to my questions refusing to answer simple questions like where can I find certain amenities. One of the female receptionists had the audacity to tell me to go online and look up amenities and services the hotel offers! What is the hotel hiring these clowns for, just to simply run your credit card and give you your room key. No skills in customer service and proper human interaction for that matter. I will not be staying at this hotel again if they continue to hire incompetent staff. This is unacceptable in the industry, especially for the location. The area and it's visitors are wealthy high class people, so to be treated with such low class service is s disgrace. I will be telling all of my business contacts to go elsewhere. Sorry, but instead of losing just 1 customer, you've now lost about 20 that I would've referred to you, but I will be making sure none of my close business contacts frequent your god-awful hotel because of your disgraceful receptionists.
Good
6.8
Pros: The location was great if you want to be close to Times Square.
Cons: There's no room service or restaurant.
Excellent
8.2
Pros: Excellent location, very close of Central Park, Times Square, Broadway, restaurants and public transportation. The room with good space and clean.
Cons: The elevators are not enough to attend the demand. Just two available, and not too big, generating long lines and taking to much time to move from the lobby to the apartment and vice-versa.
Mediocre
2.6
Cons: Argh! No restaurant. No room service. No mini bar.
Good
6.6
Pros: Very clean, and nice rooms
Cons: No room service, spartan amenities, business oriented hotel
Good
7.7
Pros: Good location. Requested rooms close together and received rooms next to each other, but not adjoining.
Cons: Long wait for the elevators. Called ahead for a refrigerator and asked again when we checked in at noon, but did not receive one. Don't count on getting one! Checked in with 4 people per room, but they only put two or three towels in the room each day.
Excellent
8.0
Pros: Good location Desk helpful for tourist information
Cons: No coffee pot in the room
Good
7.7
Pros: Midtown location near Central Park and many restaurants. Up-to-date rooms Friendly staff
Cons: Slow elevator service during busy times Somewhat pricey
Excellent
8.8
Pros: The house keeping staff was friendly and proficient. The location is great for the opera, ballet, symphony and museums, which was the reason for the visit.
Cons: The TV had a poor cable connection and was not fixed three days after reporting it to the front desk. There was only one chair in our king room so someone had to sit on the bed.
Okay
4.8
Pros: Comfy bed, clean rooms
Cons: Mandatory $25/day "facilities fee" on top of what you pay on priceline, kayak, etc. Don't fall for it! When we turned on the bath and sink, water poured out brown. Elevators are small and slow -- not nearly enough for so many floors.
Excellent
9.7
Pros: The hotel is very well located and accessible. Only minor drawback were the elevators. Too few and one got stuck on Tuesday and I had to climb 11 floors to my room. Excellent cardio though.
Excellent
10.0
Pros: Location was superb. Subway station of 57th and 7th is 1/2 block away. Central Park is 3 blocks away. Broadway plays 7 blocks away. We walked and rode the subway everywhere. Grocery stores, souvenirs, and eatery locations very close.
Cons: Nothing.
Excellent
9.4
Pros: Remarkably spacious room, nicely decorated, suitably quiet at night.
Cons: I had reserved a king size bed--the room had instead, a queen size
Good
7.7
Pros: Room larger than typical for the area, staff were very helpful, walking distance to many restaurants and places we wanted to visit
Cons: Though coffee places were nearby, it would be nice to get an early morning coffee without venturing outside the hotel. Perhaps marketplace kiosk could be open 24/7
Mediocre
2.0
Pros: Location
Cons: After dinner , wife an I ready to go to bed, my wife noticed pillow cases nor linen was changed. We are avid travelers, we were horrified! Head of housekeeping had it changed at 9:00, but wife an I were tired and this event made us stand in hallway for almost an hour till changes were made.
Okay
5.1
Pros: Excellent location next to Central Park
Cons: Too expensive. Poor interior quality. Very old rooms. (There was no refrigerator !!!). The hotel pictures are not accurate of its true condition.
Excellent
10.0
Pros: The hotel was centrally located. Beautiful inside and out. Clean and the staff was very helpful. We had a wonderful time and would stay here again.
Cons: Elevators small and slow.
Excellent
8.2
Pros: Clean, comfortable, great location.
Cons: Still not sure how much I will be charged. I was invoiced a certain amount which does not reflect the amount charged to my card.
Excellent
9.4
Pros: they were very accommodating and friendly. the rooms were perfect sizes and beds were very comfortable.
Cons: the facility charge. we only stayed from 7pm at night until 12pm the next day so we didn't even use any of the facilities that were included in the charging so we thought it was a bit unfair to be charged that amount if we weren't even there long enough to use it.
Good
7.7
Pros: I love the Park Central Hotel. It is our 2nd time to stay there. We originally stayed at Park Central in July 2014 and had an amazing experience all around. The staff, the room, the bathroom, the concierge, the location were all wonderful! Our 2nd stay in June 2016 was nice but not as excellent as in 2014.
Cons: I booked the Park Central through hotels.com in 2014 and 2016. I chose it for the clean and well kept rooms, the location and the price is fair. In June 2016, We were put in a "courtyard room (graveyard)" because of the price that we paid. If we spent $75 more a night they would upgrade us to a normal room. This room had a window but barely let in any natural light. You couldn't see what the weather was like until you went outside. The bathroom was so tiny that the only way 2 people could be in there at the same time was if someone was in the shower and the other at the sink. The shower was a tiny stall! I couldn't bath without my elbows hitting the walls. Although, the similar price in 2014 gave us an amazing room with a street view and a huge bathroom (no need to upgrade). The staff on this last trip were friendly but seemed to be rushed. Not the cozy vibe that we had in 2014.
Excellent
10.0
Pros: This hotel is very well maintained, in a great location, and the beds are very comfortable!
Cons: They don't let you check in a minute before the check in time.
Excellent
10.0
Pros: The room was very large for a New York room. We had a decent view, even though we got a pretty cheap room. The room was spacious with plenty of charging outlets. There were plenty of common areas to sit. The market was very reasonably priced and had delicious sandwiches, coffee, etc. The staff was friendly and professional. The location was outstanding for going to the theater or going to central park. Tip - park your care across the street at 888 7th Ave. Icon parking garage using a coupon. It's much cheaper than the hotel parking, and couldn't be closer.
Excellent
10.0
Pros: Location
Excellent
8.2
Pros: The staff was super friendly any time we came in contact with them. The beds were comfy and the room clean. Considering 4 girls were sharing a double bed room, the space was decent. The location is wonderful! The subway was around the corner, Central Park was 4 blocks down, you could see Time Square from the door and 5th Ave and Museums were very close. It was a nice stay/place overall!
Cons: The walls are really thin so we had to be really mindful of that. The first morning we woke up there, housekeeping came in EARLY, around 8, and we asked them to come back later as we were all still sleeping. The "courtyard" is not what it sounds like and we had a terrible view but that was not a priority to us and they asked if we'd rather have a view, we would just have to wait until the 4 o'clock check in. Other than those very minor things it was great!!
Excellent
8.5
Pros: My room was definitely more spacious that other hotels I have been in the city. It's located at a very good spot in the city, easy to get around. The bathroom looked like it was recently done.
Cons: The lobby staff members weren't super friendly. The elevators weren't too big. They don't give you much blanket unless you specifically ask for it.
Excellent
9.4
Pros: The hotel was great..it was clean, spacious and comfortable. Central location for everything.
Cons: But there's hidden fees when you get there. There's a $35 facility fee per day and since the stay wasn't booked directly through them you also have a $60 parking fee per day.. so overall it's better to book directly through them since you really don't save through any third party sites.. it comes out to about the same with all these hidden fees
Good
6.0
Pros: Location
Cons: Not friendly staff, small rooms, overpriced, hidden fees
Excellent
8.0
Pros: It is near for everything,service is good,clean
Okay
5.4
Pros: The location was great. The facility was clean, and the maid service was friendly, prompt and efficient.
Cons: The staff was not friendly and caused issues when trying to check-in despite having directions clearly written on the reservation. The room was tiny, and we were right next to the fitness center and had to listen to dung bells being dropped all day and night. The rooms didn't have any hotel information on them--we had no idea where the ice maker was or how to order room service. The rooms didn't have refrigerators, and trying to get a hold of the front desk from the room was impossible.
Excellent
8.0
Pros: Everything was clean and nicely decorated
Cons: Parking $70/day
Excellent
10.0
Pros: Location - superb and convenient Recently remodeled - very tastefully done Pleasant staff Room - a king size bed with room. Hard to beat in NYC. I'll use it again if price is right.
Cons: The "resort charge" of $31 per night.
Excellent
10.0
Pros: Loved the decor and the staff was super friendly. Great location, anything you could want right around the corner.
Cons: Nothing, some people said it was small, but not if your used to New York spaces.
Okay
5.4
Pros: location- price
Cons: There was not a USB charger in the room.. my phone and IPAD ran out of battery and I haven't stayed in a hotel that didn't have a USB plug int he room in a long time. I tried calling concierge and front desk. but you get a recording after 10PM.. not the best service for business..
Located in Midtown, this boutique hotel is within a 10-minute walk of Times Square and Jacob K. Javits Convention Center. Broadway and Empire State Building are also within 1 mi (2 km). 34th Street–Hudson Yards Station is 12 minutes by foot and Times Sq. - 42 St. Station is 12 minutes.
Overall 7.3 Good
Based on 3,443 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Pros: Shower was awesome
Excellent
9.3
Pros: The patio diner and bar was great!
Cons: We could of used more purple lights and also Kleenex!
Mediocre
3.9
Good
7.4
Pros: The price and the restaurant menu were great.
Cons: I thought the mattresses were terrible. I just don't like sleeping on a futon-like mattress. It was very hard, no give.
Excellent
10.0
Excellent
9.4
Excellent
8.0
Excellent
9.4
Excellent
9.7
Okay
5.7
Excellent
8.8
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
9.1
Excellent
10.0
Good
7.7
Good
6.0
Good
7.4
Excellent
10.0
Excellent
9.1
Excellent
10.0
Good
7.7
Excellent
8.8
Excellent
9.4
Excellent
9.7
Excellent
8.0
Good
6.0
Excellent
10.0
Pros: This place is very clean and up to date.
Cons: The size of the room.
Okay
5.1
Cons: small rooms
Excellent
9.7
Pros: I didn’t like the room they put me in so they upgraded me to a nicer room right away.
Cons: The wi-fi was slow.
Excellent
10.0
Pros: Service. View
Cons: The lobster roll from the terrace. Way over priced for a sandwich full of mayonnaise and no lobster.
Excellent
8.0
Cons: The room size could have been bigger
Excellent
8.5
Pros: Very clean hotel with friendly staff. Comfy bed . Great views. Amenties thru-out hotel were great.
Cons: The bathrooms in room are very Awkward. The lack of privacy and doors make it weird when there is more than one in the room. The see thru curtain doesnt cut it No volume on the TV .. i could have called down for service but wr werent staying long
Excellent
10.0
Pros: Atmosphere, sheek, location, cost
Cons: More affordable food offered at hotel
Excellent
10.0
Pros: The staff was extremely helpful and friendly
Excellent
10.0
Pros: Great location.
Excellent
9.1
Pros: I liked the view. Also the greeters at the first level were very curtious!
Cons: No fridge. Also the 4th level desk person wasn't very nice! She seemed more like we were a burden on her than a guest.
Excellent
9.4
Pros: Loved that it was so conveniently located to downtown and near trains. Staff is always available to help you with anything you need. They were friendly and went out of their way to help me when I had an issue with a lost bag at the airport. Really cute bedrooms, loved the extendable bed. Loved the beautiful view of downtown!
Cons: If you travel with a partner you should be very comfortable going to bathroom with them because the bathroom we had was essentially all glass with a thin curtain and sliding glass door separating us. Not really private, but again, if you're very close with your partner, no big deal.
Mediocre
3.6
Pros: Wifi speed was decent at 10Mbps.
Cons: There were literally no employees in the lobby so it took me a while to figure out there were kiosks for a self-serve check-in. Employees or better signage would have fixed that. Once in the room (tiny @ about 80 sq ft), the brochure mentioned that linens are changed every three days rather than with every check in which explains the pubic hair and the stains in the bed. It took housekeeping over an hour to come and change the bed. The bed was practically a fold out couch with a futon cushion that was not very comfortable. The toilet was covered in urine, the office chair in the room was missing wheels, the ice machine was broken, the carpet was filthy, and there appeared to be a transvestite rave going on at 4:30 in the afternoon.
Okay
5.4
Cons: Small rooms as though it was built for an aeroplane. Compact but with the essentials. FYI No fridge.
Excellent
8.2
Pros: price and location. Men that checked us in and got cabs for us
Cons: food service. Food great service horrible. Ate at hotel twice and service horrible both times.
Excellent
9.4
Pros: Great place. Clean rooms that use space in the best ways possible. The shower had great water pressure and the beds were so comfortable! We even got our room upgraded. It really felt very futuristic to stay was a place we got to show off.
Cons: Checking in was a bit difficult as the computer didn't recognize our reservation at first, but a staff member quickly helped us out. Checking out was a breeze though the staff member helping us check out bags into Yobot despite us not needing help imposed a forced tip.
Poor
1.9
Honestly, this room was so dirty and stained. It looked so nice in pictures but it’s so boring and small. No fridge in the room. No bath tubs. It’s basically everything in one room. Barely any room. They charge you more fees and say you’re gonna get it back but than don’t. Honestly, I been to better in the city. The rooftop wasn’t accessible because you needed a proof of vaccination.
Excellent
10.0
Pros: The beds were super comfortable and the decor was amazing ! I live in New York and I felt like a tourist there .
Cons: The lounge needs to stay open later . I wanted to enjoy it more .
Located in Midtown, this hotel is within a 5-minute walk of American Lyric Theater and New York Times Building. Times Square and Madame Tussauds Wax Museum are also within 10 minutes. Times Sq. - 42 St. Station is 7 minutes by foot and 42 St. - Bryant Pk. Station is 9 minutes.
Overall 7.1 Good
Based on 12,813 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Okay
4.0
Very bad. Elevators were not functioning correctly our whole stay and there was 15+ floors, broken bathroom door and broken safe cabinets.
Mediocre
2.0
Pros: Nothing
Cons: Everything
Excellent
8.0
Excellent
8.8
Pros: Clean and modern
Cons: Extremely noisy, walls and doors were paper thin. Could hear every noise in the hall
Good
7.9
Excellent
9.1
Excellent
9.7
Good
7.7
Excellent
10.0
Mediocre
2.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Everything was great, the staff was super friendly and helpful. Our room was clean and comfortable.
Mediocre
2.0
Pros: Good location.
Cons: Please call to discuss thank you.
Mediocre
2.5
Pros: The staff was friendly.
Cons: The elevators were very very slow. They would stop at every floor and sometimes you waited 15 minutes to get on an elevator. There wasn't enough seating in the lobby and it was quite small. The room was always cold despite turning the heat up. Make sure you wear socks all the time in the room to keep you feet warm.
Excellent
8.8
Pros: The staff were very accommodating and friendly!
Cons: Explain the roof access. Both elevators did not go to the roof deck.
Mediocre
2.0
Pros: Room itself was clean and fine for what I reserved
Cons: On checking, I was initially charged $350 for my $200 room. It took a bit of effort to convince the one person behind the desk that he was overcharging me, including producing a printout of the reservation. Check-in was a 40 minute wait - at midnight. "City view" delivered - there was a fake facade 20' from my window on the second floor that I was looking at the inside of, with another tall building across the street from that. Just outside the window was a 15' gravel roof covered with trash. Coming and going involved going through a gauntlet of folks smoking pot and tobacco at the front door. None of these items are earth shattering, but it does make me think that Hilton is off their game. Back to Marriot if I have to stay in a chain.
Excellent
10.0
Pros: Rooms are more spacious compared to many other Midtown Manhattan hotel rooms. This is the best value for every dollar you spend!
Okay
5.4
Pros: Location proximity to port authority and subway
Cons: The room was so small I could barely put my suitcase on floor without it hitting the bed. The bathroom was half painted. The lobby was so crowded that I had to wait for 3 elevators to fit (multiple times during my stay).
Excellent
10.0
Pros: They gave us free cookies on Valentine’s Day. The bed was super comfortable. The bathroom was clean and the shower was hot. There are so many great restaurants around. I was able to hook my laptop up to their tv using an hdmi chord so i could watch whatever I wanted. Great location and great price. I would definitely stay again.
Cons: The room was cold and the heat kept turning off. Eventually the room warmed up. But if they are expecting guests they should have the heat on. I also wish that the room had a mini fridge. Besides those things I had a fabulous stay.
Located in Midtown, this hotel is within a 15-minute walk of 5th Avenue, Empire State Building and Madison Square Garden. The High Line Park and Chelsea Market are also within 1 mi (2 km). 28 St. Station (7th Av.) and 28 St. Station (Broadway) are within a 5-minute walk.
Overall 7.0 Good
Based on 5,603 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.1
Excellent
8.0
Excellent
8.0
Excellent
10.0
Good
6.0
Cons: The sheets were dirty and had not been changed
Excellent
9.6
Good
6.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Always a great place to stay, close to subway, Macy's, Penn Station. We have stayed here 3 times.
Cons: Always allow PLENTY of time to get down stairs or up as it takes forever for the 2 elevators to get people up or down.
Okay
5.0
Pros: location
Cons: smoky hallways, small rooms, hard beds
Good
6.0
Pros: The hotel was close to the red line 1 subway stop. The room and bathroom were clean. For the price it was great. Staff was friendly and helpful.
Cons: There are only two elevators and it is not enough. Guests were not willing to wait and constantly were either close to or over max weight capacity. Also we ordered room service and they forgot about our order. It took them an hour and a half to make breakfast.
Okay
5.4
Cons: Check-in took forever. One person was working the front desk (with a manager inexplicably sitting in the back) and there was a line of travelers waiting to check-in. I was not greeted until 15 minutes after I arrived.
Excellent
8.3
Pros: Price, location, clean
Cons: No gym, pool etc.
Excellent
9.4
Pros: No free breakfast, no coffee to go in the lobby, confusing and disappointing despite everything else being great.
Cons: Seems petty and unimportant I know, but I will honestly avoid holiday inn brand in future
Excellent
10.0
It was an amazing value, given the tremendous location! The room was on the smaller side, but very clean and tidy. The staff was beyond friendly, including the staff at the hotel bar. Would stay again any time I return to New York.
Located in Midtown, this hotel is steps away from The Majestic Theater, St. James Theatre and Shubert Theatre. Times Square and Broadway are also within 5 minutes. 49th St. Station is 6 minutes by foot and Times Sq. - 42 St. Station is 7 minutes.
Overall 6.9 Good
Based on 6,579 reviews
All
- All
- Families with older children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.0
Pros: nice lobby
Cons: check-in took WAY too long. wallpaper in room was tacky
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
8.5
Okay
5.4
Okay
5.4
Good
6.0
Okay
5.7
Okay
4.0
Pros: Kayak tells me a price of $150. Good price for a 4 star in NYC. Arrive and pay an extra 25-30 in facilities fees... you can't get out of those hidden costs even though they arent disclosed. Total BS.
Cons: Kayak tells me a price of $150. Good price for a 4 star in NYC. Arrive and pay an extra 25-30 in facilities fees... you can't get out of those hidden costs even though they are not disclosed. Total BS.
Excellent
10.0
Mediocre
3.1
Mediocre
2.0
Mediocre
2.0
Mediocre
3.1
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
8.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
8.2
Pros: We have stayed at this hotel for many years, first as chaperones for a high school choral group that came every year when it was still the Milford Plaza, and now as retired adults who come to visit our son who lives in the city. We love the location, and the recent remodels add a very cool feeling to the hotel. Also, we are usually able to get good prices when we stay here.
Cons: The last few times we have come to the hotel, we have noticed just a couple of comfort issues. This last time, our room was very small. I know all the rooms are smaller, but this one was very tight. Also, we ended up with a double bed! I didn't even know they used those in hotels any more! Another comfort issue (and we have noticed this in the past two visits we have made) is that the roll of toilet paper dispenser is located in such a way that it makes it difficult to sit down on the toilet! It hits you in the side of the leg. Other than those issues, we have always enjoyed our stays.
Okay
4.5
Pros: The room was way to small. I never been in a place like this. I call the front desk to see if they change the room and they do nothing
Excellent
10.0
Pros: great location, clean room lots of restaurants around.
Excellent
9.1
Pros: Decor, good beds, convenience, staff. Ice machine, good TV, Wifi! Elevators are fast.
Cons: Lobby a little crowded at times - but that's due to the popularity of the place. Facilities fee seems like a trick for making the rate seem lower.
Good
6.2
Pros: The furniture and the look of the room was nice; very modern. Also seemed very clean. Priced reasonably.
Cons: Check in took quite a while and when we got to the counter the employee said she was upgrading us but I don't believe that was the case because the room was very small. One very simple thing was that there was no full length mirror which does not help when I'm getting ready for my boyfriend's birthday dinner.
Good
6.2
Pros: I picked Row because it is across the street from my sisters' apartment.
Cons: The room was very small. There was no fridge we can use. I stayed for a week and i noticed the sheet was not changed for the entire week unlike any other hotel i have visited. The shower was not ideal to wash my hair or rinse off soap from my body because the water was running very slowly. The maid didnt clean my bathtoom as well.
Excellent
8.8
Pros: location walking distance to many places
Cons: My room type was not available but thanks to Patrick We were able to change rooms 2 days after. they should have the rooms available even if your flight is late and don't give the excuse that they are sold out
Okay
5.1
Cons: Worst bed I've slept in for a long time. Very uncomfortable.
Excellent
9.7
Pros: Friendly, helpful staff, clean room, wonderful Theater location
Excellent
8.8
Pros: -Staff was very helpful -Location was tremendous, 1 block from Times Square -Excellent elevators. Customized for each individual. Enter your room # and it tells you which elevator to use. Time in elevators or waiting for elevators reduced dramatically.
Cons: -rooms a bit small -bathroom very tight
Good
7.7
Pros: The Location thats about it For Manhattan the price was not bad
Cons: Room is small Walls are thin - loud hallways No movies on demand NO MINIBAR No full length mirror No Room Service
Excellent
10.0
Pros: The elevators speed very fast. Very comfortable beds. Very quite for most part except for outdoor noise which is unavoidable but not bad at all. Clean rooms. Great staff. The security is well above the norm, made us feel very safe. Locating is very convenient to all parts of the city. Loved the location. Rooms are small but we didn't come to sit in the room. There were two of us and we were comfortable wouldn't have wanted anymore than two in the room that we stayed in. For our first visit to NYC we had a fabulous time and enjoyed the hotel very much..
Cons: Lobby gets very crowded at times. Travelers using elevators for first time doesn't even consider that someone might be getting off the elevator and they crowd the door to the point you can't get off. No reflection on the Row but just be warned you can get run over before you get off the elevator.
Excellent
8.6
Cons: The staff were extremely unhelpful and unknowledgable about the facilities parking procedures. Due to miscommunication with several staff members (and kayak.com) we were unsatisfied with the entire parking experience as well as the lack of information regarding the price of parking before I made my reservation
Okay
5.1
Pros: Location and hip spot
Cons: The room was horrible and so loud. You can hear the elevators all day and night.
Okay
4.2
Pros: Elevators are fast, location is good.
Cons: Bed was an uncomfortable double. Room has no cups or water - have to go to front desk for paper cup to take to room. Room was unbearably hot - had to open window and construction noise keeps you up all night.
Excellent
8.0
Pros: Great hotel in the middle of everything, next to subway line. Inside hotel is the City Kitchen where you have a "food court" with many renamed local restaurants. Included breakfast was so so, not the best but good. Very clean room, they cleaned our room every day. Eight elevators, but always very busy.
Cons: Extremely small room, very noisy on 7th floor (at night all trucks and constructions work and you hear everything in the room). Thanks God we got the "Deluxe City view" because it was supposed to be a bit bigger. The view is not as good as other in the area but its ok for the price. One night we found a small worm in the ice from the ice machine. They should have better beds. But over all its the best option for the $$.
Okay
5.0
Cons: The service - was redirected a million times to try and make a phone call. Hung up a bunch of times and no one seemed to want to help.
Excellent
8.0
Pros: The rooms are comfortable, clean and nice looking. The hotel staff are friendly (and there seemed to be a lot of them). I was there for business and the location was right, but for tourists this is a good spot right in mid-town.
Cons: There is a trend in NYC hotels: take an older apartment building, add blue lights and video monitors showing abstract images, along with bottom-lit check-in desks and then paint the rooms an aggressive color (dark grey is good) along with huge blow up prints of images of New York. Underneath the paint and lights is an old hotel or apartment building. That's Row, with a bar and loud music in the lobby, and the ability to mark up the room price. (See positive too...because at the end of the day its a comfortable place beneath the veneer)
Okay
4.0
Pros: city kitchen
Cons: tiny room. provide nothing that is needed including gowns, slippers, water.. not like a 4 star hotel.
Good
6.5
Pros: Location was great. Just a few steps away from everything. The discounted parking for self parking option was goo deal compared to other nearby options . Lot of eating options nearby
Cons: Tiny Rooms and small beds.. The rooms and walk way looks dull (may be because of their low lighting theme) .
Excellent
9.1
Pros: This gem of a hotel is reasonably priced and is in a fantastic location. I have been singing their praises ever since returning home from my trip.
Good
7.1
Pros: Quick in and out, elevators are fast and usuall no wait time. City view rooms with single queen bed is great. You have good programming package on TV. Internet is very useful since my AT&T mobile hotspot connection was spotty. Needless to say, Timesquare, Subway train station , theaters and plenty of restaurants nearby.
Cons: First stay, I got a double bed , twin size. Hardly any place to turn. The second stay, I got double full bed, quite an upgrade to my previous stay. Third visit, I got a single queen bed with partial city view, which was great. Make sure to ask. Also this is not your typical full service hotel, no fridge, microwave, coffee maker, etc. can't complain, price is hard to bear!
Excellent
8.0
Pros: Friendly staff at check-in. Door man helpful and fast getting car checked and checked out for trip home. Clean room but a small. Ok for an overnight stay. Close to Times Square, theatres, and midtown sights.
Cons: Music in elevators very loud.
Excellent
8.6
Cons: They had a false alarm around 10pm. The person that spoke only spoke in Portuguese first 2 times. Since it was a possible fire it was very confusing and we were on the 24th Foor ! Luckily we were next to a Germqn couple that understood a little Portuguese and it seems the instructions were wait for more instructions. The 3rd time he spoke Portuguese and then finally English ! If that had been fire it would have been very serious ! Didn't sleep well that last night but otherwise it was a nice stay.
Good
6.0
Pros: Concierge- very helpful and friendly
Cons: Front desk staff - apart from one individual, staff were like zombies going through only the essentials. To be fair this may be a volume issue as the front desk is very busy and the staff have to manage languages from all over the world, which I will admit is no easy job. This creates delays in the check in process creating impatient (and rude customers). I will say they did handle the whining of people checking in with professionalism. Suggested solution - investigate peak period scheduling for front desk, specifically selecting staff with multiple languages
Good
6.0
Pros: The staff was nice, the location is great, and the price is pretty good. The bed was soft, the room was quiet and dark. The lobby is pretty fancy.
Cons: My room was small and pretty crumby. The whole place feels like a big cheap hotel that Ikea puked on. It is updated with modern fancy(but cheap) decor and fixtures. If you're not trying to impress anyone and want a decent place in the theater district, I would recommend this one.
Located in Midtown, this hotel is steps away from Winter Garden Theatre and Broadway Theatre. Gershwin Theater and Times Square are also within 5 minutes. 7 Av. Station (E 53rd St.) is only a 2-minute walk and 50 St. Station (Broadway) is 3 minutes.
Overall 5.8 Okay
Based on 3,923 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Okay
5.7
Cons: Fixer upper.
Okay
4.2
Pros: Rooms in terrible shape
Cons: The bathrooms were old and dingy
Good
7.9
Okay
5.7
Okay
5.4
Excellent
8.2
Good
7.7
Mediocre
3.4
Pros: They have a new surprise policy on checkout where they charge everyone an additional $35 a night in what they call a facility charge to what you already paid when you originally booked your stay online.
Cons: Not worth the false marketing.
Excellent
8.0
Excellent
10.0
Good
6.5
Cons: Hallways were old and carpets needed to be replaced.
Excellent
10.0
Good
6.0
Excellent
10.0
Good
6.2
Excellent
8.0
Good
6.0
Good
7.7
Excellent
8.3
Excellent
8.3
Pros: Staff was very friendly and accommodating
Cons: fixtures and equipment were out of date or needed repair
Excellent
8.6
Pros: Liked that the hotel was close to everything especially "Times Square". Staff was very helpful and friendly.
Cons: Not all the elevators were working so the wait for the elevators was long. Work was being done in the elevator area so the tool noise was very loud.
Good
7.1
Pros: The room was clean and the beds were comfortable. The location was excellent for our needs.
Cons: The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.
Mediocre
3.3
Pros: The location
Cons: This hotel is very dirty and very dated. Mold is in the shower and tub surround. Carpet and walls are filthy. Check bed for bed bugs but didn't find any - THANK GOODNESS. The windows haven't been cleaned in years!!!!!!! Takes forever to get an elevator to the Lobby and you will stop on every floor with people piling on the elevator because they are sick of waiting for one! It took us 26 minutes to get down to the lobby one eveving. Oscar Jacques and Allison are very nice but other than that it's disgusting. It has no place to get food after breakfast. No room service. Vending machines are sold out and gives you back change for your dollars but only takes dollars the change slots are glued shut so you can't get anything!!! It was the ABSOLUTE WORST!!!!!!!!! Electrical outlets do not work along with some of the lights!!!!
Good
6.0
Pros: Location
Cons: The rooms are tired, evidence of water damage, electric drapes that didn’t work, carpet that has large bumps, air conditioners that keep shutting off, plus hidden $30 fee per day for access.
Excellent
10.0
Pros: Staff upgraded my room to time square view. Extended our check out time. Just pure awesome. This hotel is so beautiful inside & out.
Cons: NOTHING AT ALL.
Mediocre
2.8
Pros: Location is the only good thing about this hotel
Cons: Needs to be rehabbed. Rooms are rundown, moldy showers, poor customer service
Good
6.8
Pros: The location is superb and the staff is friendly. We had a decent view over Broadway. The price is b based on location.
Cons: Hotel is in desperate need of a Makeover. Missing grout in the bathroom, yellowing bathtub with soft spots, faucets missing screws and a thermostat that only knows "very warm", despite seeing it to 65 degrees (18C), no fan in the bathroom, are just a few of the issues. The parking garage under the Hotel is operated by a different company and is a disaster, both pulling in and especially when leaving. It took over an hour to get our car back, once ordered. Wr were told by others that this was common there.
Good
6.3
Pros: Location
Cons: Hotel was run down. Staff was not helpful.
Excellent
8.5
Pros: Location was fantastic, we were able to walk to Colbert, Beetlejuice, Times Square, Rockefeller Plaza, and close to several train lines to get us to our other attractions.
Cons: Would have been nice to have a fridge in the room
Excellent
9.1
Pros: Being close to Broadway, Central Park and Rockefeller Center. The staff was very helpful.
Excellent
10.0
Pros: Great Location and wonderful people made this place worth being in NYC!!!
Cons: Nothing...
Okay
5.6
Pros: The staff was great. Friendly, helpful, professional. All you could ask for.
Cons: The rooms were old and outdated. Dust was caked on the vents, and there was no air conditioning so the rooms got very warm even on cold winter nights. Also pretty noisy with thin walls.
Good
6.2
Pros: Location- that’s it.
Cons: We booked our stay online (as I’m sure most do). This was our first stay at The Manhattan but not our first visit to NYC. The website pictures advertised updated, modern facilities, which was true of the lobby. However, once you get off the elevator, you realize the rest of the hotel (minus one floor apparently) has not ever been renovated. Upon walking into our room, we notice that the wallpaper and paint are peeling, the furniture is chipped, the bathroom is covered in pale pink tile and includes a fluorescent light box is not even bright enough to put your makeup on. After placing a call to the front desk, we realize this is typical of a “standard” room. The modern and updated pictures on the website actually reflect the “executive” room. We upgraded as soon as a room was available, and the facilities were much more consistent with what we expected. However, we had to then deal with the thermostat being defective, so our stay didn’t brighten up that much. We will not be staying here again.
Excellent
8.0
Pros: Location
Cons: Room facility
Excellent
9.1
Pros: Super friendly helpful outgoing staff
Cons: Tub drained a bit slowly whichwas skeevy, and no climate control so we were hot at times but overall definitely good value.
Excellent
8.0
Pros: Location and friendliness of staff were great, room was clean.
Cons: The hotel is older so it could use a little TLC to be expected.
Okay
5.6
Pros: Location
Cons: 1. No communication by hotel staff. They tried to place us in a room that is half the size of a regular room without even telling us when we checked in. We found about this when we actually entered the room. After that we had to reconcile this very uncomfortable and unexpected experience. 2. Hotel management spent 10 minutes explaining how they cannot keep the fully paid room and that upon check in they will place and assign the room of their availability. Why bother and pay in advance if there is no guarantee? 3. We didn't feel hospitality was there at all. It truly came across as just another place interested in making money rather than building long lasting experience 4. Hotel is definitely run down and it stinks super bad. 5. We would not recommend this hotel and definitely would not have given it 3 stars. Stay some place else!
Excellent
8.0
Cons: Noise from nearby club was very present in the room every night until 2AM
Good
6.0
Pros: Most staff was nice. Excellent location. Walking distance to Times Square, subway, theaters Hell's Kitchen, 5th ave shopping and many more. Elevators wasn't an issue for us. We asked about a refrigerator and they sent us one to the the room free of charge.
Cons: Definitely needs updating specially their bathroom and noisy doors. Wish it was cleaner. The housekeeping people really needs to be trained to be quiet and not to shout across the hallway and slam doors in the morning. They also forget to refill lotion/coffee. Sink and bathtub was clogging water always.
Good
6.6
Pros: Very good, central location on 7th Avenue. Just a few blocks from Times Square, Central Park, immediately adjacent to Broadway...can easily walk (or use subway) to anywhere in Midtown. Hotel staff was courteous and helpful. Had a decent breakfast bar in the lobby with very kind, courteous employees staffing it. Was an enjoyable visit every morning, though it's primarily only got muffins, fruit, and coffee.
Cons: Room was very minimalist and small. Bed was not particularly comfortable. TV only has a few channels and reception was fuzzy on about half of them. Wi-fi is not free - costs roughly $15 per day, less if you buy several days' worth of usage up front. Noise from the street below was pretty noticeable; it would have been very difficult to tune it out completely had I not been using ear plugs. Basically, it's cheaper than the other (nicer, I would assume) hotels in the area, but the location could make it worthwhile if you don't plan to spend a lot of time in your room...and it's NYC, so why would you? Spend a lot of time out in Manhattan, making use of the great location, and you won't mind the facilities as much.
Good
6.5
Pros: Location
Cons: Too noisy
Excellent
10.0
Pros: Location & service.
Excellent
9.7
Pros: Place, location, access, and security
Mediocre
2.0
Pros: The location is great.
Cons: The hotel staff is less than friendly. The hotel rooms need a remodel. The hallways smell like someone is smoking weed. The ice machines don't work. The AC doesn't work most of the time.
Excellent
10.0
Pros: Perfect location. Great value for money.
Okay
4.8
Pros: The main floor lobby was done very nicely. The proximity to trains & Times Square was a plus.
Cons: Our room smelled extremely bad & even the man who brought up our bags noticed it & said something to us about how strong it was. It smelled strongly of weed. That smell lasted from when we entered our room until check out, our entire stay. We even kept the windows open. The only reason I didn’t complain about it was because we had adjoining rooms with the rest of our family & we wanted to be together. Also, the room is in need of updating especially the bathroom. The water in bathroom didn’t drain properly either. As well as the hallways on the other floors. It seems as if the only update was done in the main floor lobby because once you take the elevator up and the doors open it’s like you’re in a motel. The rest of the hotel is dingy & dirty. The beds were extremely uncomfortable and I could not get comfortable with springs stabbing my back all night.
Good
6.2
Pros: Location
Cons: Poor a/c - room was very warm. Bathroom was small and bed wasn't that comfortable
Good
6.0
They say, Location, location, location... well this hotel has that, steps from Broadway and Times square. It is an aging property, that while reasonably clean and comfortable, is in need of some basic maintenance (Cracking/peeling ceiling in bathroom, unrepaired holes, dripping/flowing faucet). Every request (to English speaking staff) was handled wrong... (Asked for a late clean, and got a refrigerator and microwave instead... :) ) No amenities on site.
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