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New York hotels near Ed Sullivan Theater
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Best New York hotels near Ed Sullivan Theater
Located in Midtown, this boutique hotel is steps away from Ambassador Theatre, Gershwin Theater and Winter Garden Theatre. Broadway Theatre and Times Square are also within 5 minutes. 49th St. Station and 50 St. Station (Broadway) are within a 5-minute walk.
Overall 9.1 Excellent
Based on 4,445 reviews
All
- All
- Families with older children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.4
Excellent
9.1
Excellent
8.2
Excellent
9.7
Excellent
9.7
Pros: The rooms are little pods, but really fine for the price. Very clean. They are having issues with the some of the iPads that control room temp, lights, etc, but assured me this was a temporary glitch, as this was a new batch. The lobby is amazing and the location stellar. The staff might be the nicest and friendliest of any hotel I've ever stayed in. Inexpensive and tasty buffet breakfast at communal tables gives you the chance to chat with lovely people from all over the world. Rooftop bar has beautiful views.
Cons: Just the iPad situation, and that was very minor compared to all the positives. The controls were still functional, so no real problem on my end. Just had to frequently reboot.
Excellent
10.0
Excellent
8.8
Excellent
9.7
Excellent
9.4
Good
7.9
Excellent
9.4
Pros: Exactly what I needed for a one night business trip. Room is compact, but designed to be so, and spotlessly clean. Has a great location, fast wifi, brilliant communal spaces for getting out the laptop, and it took less than a minute to check in and out.
Excellent
9.4
Pros: definitely a different style hotel but we still loved the concept. staff was very friendly. we would definitely stay here again.
Cons: since there wasn't any superfluous people like bell boys or concierge desks, I wish I saw a lil more savings and value in the price to stay here.
Excellent
10.0
Pros: Private rooftop bar and cozy lobby hangout space. European style breakfast lounge and 24 hr snack pantry. Room was small (though big for New York!) yet thoughtfully laid out with clever use of space. Fun/funky upscale low key vibe just perfect. Midtown location excellent for exploring NYC and checking out theatre scene. Daily complimentary bottled water. Friendly, helpful staff
Cons: If you pay for your breakfasts when you check in you save a couple bucks vs. paying on day of. I can understand that you'd want to have an estimate of how many diners they will be but, come on, this felt a little nickel and dime-y when everything else was so seamless.
Good
6.0
Cons: Dirty sheets in the new room. Did not clean our the room the whole day
Excellent
10.0
Cons: Iron in room. Small gift shop. I was sick and had to walk out in snow to buy medicine.
Located in the heart of New York, this family-friendly hotel is steps away from Columbus Circle and Central Park. Lincoln Center and Metropolitan Opera House are also within 10 minutes. 59 St. - Columbus Circle Station is only a 2-minute walk and 57 St. - 7 Av Station is 3 minutes.
Overall 9.0 Excellent
Based on 1,087 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.7
Excellent
8.5
Excellent
8.8
Excellent
10.0
Excellent
8.0
Excellent
9.7
Cons: Not having mosquitoes
Located in Midtown, this luxury hotel is within a 10-minute walk of Carnegie Hall, Museum of Modern Art and Columbus Circle. Times Square is 0.6 mi (1 km) away. 57 St. Station and 5 Av.-53 St. Station are within a 5-minute walk.
Overall 8.7 Excellent
Based on 891 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.8
Pros: Sustainable approach and best designed rooms yet experienced in our travels.
Cons: Slightly aloof staff - but maybe that's a NY thing...
Good
7.4
Pros: The decor, the green aspect, the products, the staff
Cons: Lack of personalised service - had to change room twice due to noise and restaurant - was charged $64 for breakfast. Ridiculous and was told that it's separate from the hotel.
Excellent
10.0
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Great location, staff and rooms, fantastic breakfast in the restaurant!
Excellent
10.0
Pros: Great breakfast, very comfortable and the Great Room with bar was wonderful.
Excellent
10.0
Pros: Finally found a GREAT hotel amount the thousands in Manhattan. Great room, service, location and the bar/restaurant is clean and the food is top quality!
Cons: N/A - we enjoyed everything!
Located in Midtown, this hotel is steps away from Lunt-Fontanne Theatre, Times Square and Ambassador Theatre. Broadway and Winter Garden Theatre are also within 5 minutes. 49th St. Station is only a 2-minute walk and 47 - 50 Sts - Rockefeller Center Station is 4 minutes.
Overall 8.7 Excellent
Based on 809 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.8
Excellent
9.4
Excellent
10.0
Excellent
10.0
Pros: For staying in Times Square to see multiple shows, the location is great. I was able to get adjoining rooms for my family. Concierge was very helpful.
Cons: Be aware of the limited hours of dining on site and no Concierge lounge. No big deal really because there are plenty of food choices in the area
Okay
4.5
Pros: change all room towels to softer ones
Cons: towels checkin-in area limited treatment for marriott platinums
Good
6.5
Pros: Location is great; right on Time Square A lot of underutilized pitential
Cons: Mattress well worn, common areas very average. No atmosphere
Excellent
10.0
Pros: Wonderful hotel right in the middle of Time Square. R Lounge has a wonderful view of Time Square including the New Year's Ball. My wife and I would highly recommend this hotel.
Located in Midtown, this aparthotel is within a 5-minute walk of Times Square and Radio City Music Hall. Rockefeller Center and Broadway Theatre are also within 10 minutes. 49th St. Station and 47 - 50 Sts - Rockefeller Center Station are within a 5-minute walk.
Overall 8.6 Excellent
Based on 4,454 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.8
Excellent
10.0
Pros: The location was perfect and the price was affordable. The staff was very friendly, efficient, and knowledgeable. I will definitely stay here again.
Cons: At first, I did not like being unable to guarantee a nonsmoking room and was given a smoking room. However, even as picky as I am about that, I couldn't tell it was a smoking room or floor.
Good
7.7
Pros: This hotel is conveniently located near Times Square and Broadway shows. I would definitely stay here again. Staff was friendly.
Cons: It is not as modern as some of the more exclusive hotels but worth the price as it is less expensive as most NYC hotels in the area.
Excellent
10.0
Pros: Location was fantastic
Excellent
8.3
Pros: location was amazing. staff was very friendly and helpful.
Cons: room smelled like cigarette smoke.
Excellent
8.2
Pros: Right next to Times Square. Clean rooms. We stayed in an apartment style room (2 rooms and one sofa bed).
Cons: The mattress of sofa was extremely old and useless. The person who was supposed to sleep on it ended up sleeping with somebody else’s bed
This family-friendly New York hotel is located in the shopping district, within a 5-minute walk of 5th Avenue, Central Park and Madison Avenue. Museum of Modern Art and Carnegie Hall are also within 10 minutes. 5 Av.- 60 St. Station is only a 5-minute walk and 57 St. Station is 5 minutes.
Overall 8.6 Excellent
Based on 403 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Pros: Everything was great about the Plaza! The hotel staff was so nice. They were always asking us how we were doing and if we needed anything. Our room was amazing! Very luxurious! The bed was like sleeping on a cloud. The mini bar was filled with all kinds of drinks and snacks. I think our favorite part was the bathroom. The walk in shower with the huge shower head was ginormous! The tub was rather large too! Everything was very very clean. It felt like it was brand new and we were the first people to stay in it! The hotel location was great also. Central Park and a subway station is right across the street so it was quite easy going to and from the Yankees games. We will definitely stay at the Plaza again!
Excellent
10.0
Excellent
8.8
Excellent
10.0
The room was remarkably clean. Great housekeeping.
Okay
5.1
Pros: The hotel is a landmark. It is in a great location and gives great access to Central Park. It is also not too far of a walk to the theater district. The rooms were clean and spacious. The beds were comfortable.
Cons: The staff seemed indifferent. The revolving door wasn't working, so we had to go in through side doors. The doormen (sometimes as many as three) just stood around watching, not helping at all with the doors, which were heavy. Breakfast in the lobby: we were seated and I asked the purpose seating us to bring coffee. He said the server would be right with us. After 5 minutes there was no server to been seen. Why didn't the person seating us just bring us coffee? Very mediocre attitude. This hotel was not at all worth the price we paid.
Good
6.0
Cons: Service was terrible, our flight got delayed, we called to tel them know, when we got there they had charged us for the first night and they didnt have a room for us!!!! On top of the night manager on our last night was really rude... I will go to the St Regis next time...
Excellent
10.0
Pros: Location is great. Staff were all curteous and prompt. Room size was good and everything was clean and new. Breakfast at Palm Court was good. Will stay again.
Cons: N/A
Located in Midtown, this eco-friendly hotel is within a 5-minute walk of Times Square and Broadway. Central Park and Rockefeller Center are also within 15 minutes. 49th St. Station is 5 minutes by foot and 50 St. Station (Broadway) is 9 minutes.
Overall 8.5 Excellent
Based on 5,442 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Good
7.4
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
9.1
Excellent
8.0
Good
6.5
Pros: The location was great for Broadway shows.
Cons: The rooms were minimalist, which is okay because you aren’t there much. However, the biggest problem we had was that our key demagnetized EVERY.SINGLE.DAY. We put it in different pockets, away from cell phones, we were very careful because it got SO ANNOYING to have to trek back to the desk from the 17th floor every time we went back to the room. Our subway cards didn’t demagnetize stored the same way. I stay in hotels frequently at all price points and have never had this consistent a problem with room access. By the end of the trip I thought I should just probably go wait in the front desk line every time I walked through the lobby just to avoid the trip back down.
Excellent
10.0
Excellent
10.0
Excellent
8.0
Okay
5.9
Rotting hole in the bathroom ceiling, very limited fitness center, no pool, staff did not explain the key card procedures. Otherwise fairly nice and good location.
Excellent
10.0
Hotel was beautiful, rooms were spacious for NYC, and the location was perfect! Breakfast was good and it saved a lot of money vs. going out to eat each morning. We’ll definitely be back, well worth the money!
Excellent
10.0
Pros: Easy walk over to Times Square. The room was beautiful and I really felt like I got a great deal staying here! It's New York so of course it was a tight fit, but our family of four in the double deluxe room never felt too crowded. The staff was friendly and helpful, and the neighborhood was close enough to Subways and other destinations, but far enough from all the action and noise. Will definitely remember this place the next time I visit New York!
Cons: The only issue that ever came up was the shower would leak a bit into the hallway floor.
Okay
4.8
Pros: Great location.
Cons: Room was EXTREMELY small. Unclean (hairs in sink and on bathroom floor). Not even a small, single serve coffee machine in the room. All for $450 per night?
Excellent
10.0
Pros: Room was really nice. Great view and location
Cons: Nothing
Excellent
8.2
Cons: Near Times Square, cleanliness and open room with large window...
Good
7.7
Cons: The bathroom was very undesirable!! From the door not shutting all the way (sitting at the desk you could see the person sitting on the toilet because there was that much of a gap) to the shower that everyone can see your shadow in - so uncomfortable with others in the room
Excellent
8.0
Pros: The room size and lobby staff
Cons: Service on the room was not attempted until 5:20 p.m.
Excellent
10.0
Pros: Full buffet breakfast saves money and time running out elsewhere. Location is perfect. Only a block from Times Square. A block from most broadway shows. Lots of restaurants close by and close to subway . Our flight was early and they gave us a room at 9:30am at no extra charge . We will definitiley stay there again.
This family-friendly New York hotel is located in the entertainment district, steps away from August Wilson Theater, Broadway Theatre and Ed Sullivan Theater. Circle in the Square Theater and Winter Garden Theatre are also within 5 minutes. 50 St. Station (Broadway) and 7 Av. Station (E 53rd St.) are within a 5-minute walk.
Overall 8.5 Excellent
Based on 2,335 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Mediocre
2.0
Pros: Nothing.
Cons: Definitely STAY AWAY from that place!! I came at freezy night, the room temperature was at 76 and didn't go higher. I called operator, he sent "engineer" which couldn't do anything he said that's the highest, i called operator and said it's not acceptable, he said the they can't do nothing the whole hotel is set at this temperature (really??). I said show me another room as u sound now ridiculous. Then the same(!) "engineer" came and.. oh miracle (!) he fixed it. I said all of u guys are such LIARS!! Just made me SO mad and irritated for no reason. Overall: WAY overpriced hotel for the way it is, HORRIBLE "costumer service" from most of the stuff here, no room delivery after 11:30pm (really?!), No parking space, Spent almost $300/night for the room doesn't even have tube. It's not a hotel, it's bullshit!.
Excellent
10.0
Pros: This hotel saved us after an incident with our Airbnb accommodations left us stranded in the city. We are so glad to have found this gem, at a reasonable price and in such a great location. The excitement of Times Square is right outside your door, yet inside the hotel you are able to get quiet and restful sleep. Staff was very friendly and accommodating. We enjoyed a wonderful meal at the hotel restaurant just before our broadway show, and then walked a few blocks to the theater. Would definitely recommend!
Good
7.1
Pros: Location is good enough. But still not in the midst of happening place of time square. Front desk staff was helpful and pleasant . View from window was amazing
Cons: Travel conceirage was awful. Whenever I looked for them they are not available . Had to go that counter minimum 4 times from my room to get him. He was always out of his place. Finally when he given me advice it went wrong. I wanted to go to Statue of Liberty and he told me to pick a taxi instead of metro. It cost me 35 dollar in the taxi and driver told me best way was metro and he surprised travel concierGe advised me taxi. He said this people doesn't know anything about outside. Not even a bottle of water complementary. All toiletries are bare minimum and had to ask for certain things.
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Good
6.0
Excellent
10.0
Good
7.7
Excellent
8.0
Pros: Fun, modern sci-fi inspired design, excellent food, bar and restaurant were great. Staff were mostly courteous and attentive. Room service was quick. Shower was excellent :)
Cons: Wi-fi was terrible. Even after I paid the 14.95 for "high-speed" we had constant connection problems. On my third night the Novotel wireless network didn't even show up on list of available networks and was seemingly down for the remainder of the night. Not as big a deal on a leisure trip, but if I had been there for business I would have been screwed. The sink in the bathroom was poorly designed. Every time I turned on the faucet, water would splash up and out of the bowl and get everything on the counter wet. Had to keep water on lo-flow to avoid this.
Good
6.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Pros: The view from the room was perfect, if only I had stayed on New Years! Front row seats to the ball drop! Very clean and luxurious
Cons: Some hidden fees & deposit was larger then website said it would be
Excellent
10.0
Pros: Happy customer Great bar food and courteous staff prices are a little high but it's New York everything is pricey like this place it's my third visit
Cons: Can't think of a thing
Excellent
9.4
Pros: The bed was amazing and the location was great.
Cons: The ice machine was broke all 4 days of my stay, after repeatedly telling the staff only to hear we will fix it each time, sucked. One staff said just keep going to the bar with your bucket. Not convenient at all.
Excellent
8.0
Pros: The location is excelleñt, and everything is fine. Clean room, nice view, quiet, easy check-in/out, validated parking. The bed was comfortable, and every call to the hotel before and during our stay was.answered by a person who was knowledgeable and polite. Very nice.decor and shower.
Cons: The price was a toich higher than we hoped, but considering that we were able to walk everywhere, the extra $30-$40 was a premium for the location. Parking is only a few doors away and validated so remember to get your parking ticket stamped.
Excellent
9.7
Pros: Great location, value for money, loved the room, the bar and terrace were very cool. Great vibe and value overall.
Cons: Even with a hotel stamp, parking lot down the street was still almost $50 overnight. Wish hotel credit would have been worth more.
Good
6.5
Cons: 1. Due to computer glitch, our reservation was "lost", took staff an hour to reinstate it. 2. Refrigerator in the room did not have a single bottle of water. I had to take medication without any water. 3. Ice machine on the floor was broken, no ice whatsoever. 4. Room had coffee machine, but no tea/coffee and water in the room.
Excellent
9.7
Pros: Room was nice, very clean. Shower was great. Loved the ambiance. Really in the heart of everything. Amazing Cuban restaurant right next door, stone's throw away from Central Park and Times Square. Would definitely stay again.
Cons: Only one outlet in the room had enough power to charge my phone. It was odd. I tried it with other phones as well, to be sure it wasn't just me. It wasn't. Only one worked. This would have been a problem if I were with others in the room.
Excellent
8.0
Pros: The hotel was in close proximity to Times Square.
Excellent
10.0
Pros: There was a problem with our bathroom that was not addressed appropriately on the night it was reported. The manager the following morning was profusely apologetic and provided complimentary breakfast for our party, in addition to addressing the problem.
Okay
4.2
Pros: The location is great but they made little effort in making guests comfortable.
Cons: There was a huge crowd for an outdoor party on the nightclub deck. Our room shook all night until about THEEE AM. You couldn't hear the tv in the room and forget sleeping. It was miserable.
Excellent
10.0
Pros: Everything was great
Excellent
10.0
Pros: Really close to time square with an excellent view. Rooms were modern and spacious... Beds were really Comfy and had a great nights sleep despite the central location.
Excellent
10.0
Pros: This hotel was in the best location. It was close to Central Park and. Subway stop.
Excellent
10.0
Cons: Location
Excellent
9.7
Pros: It was a perfect hotel
Cons: Nothing
Excellent
8.0
Pros: Location is perfect, close to theaters, Times Square, Central Park, radio city music hall and shopping.
Cons: They were recently reopened post pandemic so some services were less than optimal (cable tv, slow Wate drains in shower). Engineering and Housekeeping were incredibly responsive and kind. Great public area spaces, especially outdoors.
Excellent
8.0
Pros: Rooftop terrace, food service, and comfortable rooms.
Cons: Bit overpriced. We have had comparable or better stays, for less money.
Excellent
9.7
Pros: Modern furniture and decor. Outdoor lobby/restaurant over looking Times Square withe excellent view. Great hotel. Excellent service, friendly staff standing near front to help you.
Cons: Old fashioned blow dryer in a bag. I had to hunt for it (we are used to hotels with I attached to the wall). The sink is too high. I had to stand on tip toes to stand on tip toes to wash my face.
Good
7.7
Pros: Location
Cons: No drinking water available in the room and ice machine was out of order. The coffee in the restaurant tasted like it was burnt.
Excellent
8.5
Pros: The location was ideal for our purposes, being close to theatres, restaurants and Rockefeller Center. The staff were nicely accommodating and helpful. The place was clean and comfortable.
Cons: The bathroom lighting is woefully inefficient and of no help for applying makeup. The lighting in the room is not much better, and there are only three small drawers available inside the closet for clothes. The lobby has a sort of a cartoonish modern décor.
Excellent
9.1
Pros: We liked everything about the hotel. The staff were friendly, the room was clean and the location was on Broadway, just one short block from 7th Avenue. I would stay again. It was a very good experience.
Cons: The only thing I questioned (but was not a big deal) was the bathroom was small - couldn't fit 2 people in at once. The shower pressure was too good. Meaning that it hurt the body when the hand held was used. The rain shower was good but if you didn't want to wet your hair, you had to use the hand held which in turn was so powerful that it hurt the body. It didn't bother me that much but it was the only thing that was a bit uncomfortable.
Located in Midtown, this luxury hotel is within a 15-minute walk of Times Square, Radio City Music Hall and Intrepid Sea, Air and Space Museum. Rockefeller Center and Grand Central Terminal are also within 1 mi (2 km). 49th St. Station is 7 minutes by foot and Times Sq. - 42 St. Station is 7 minutes.
Overall 8.2 Excellent
Based on 2,871 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
10.0
Excellent
9.1
Excellent
10.0
Excellent
10.0
Mediocre
2.8
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Pros: Room was very clean. Great staff. Great amenities. Close to all restaurants/bars, time square, parks, etc.
Cons: Rooms were a bit outdated.
Excellent
10.0
Pros: Great location, if you can tolerate Times Square. Stayed in a king corner room on the 16th floor. Wife and I loved the bed, the view, and the bathroom. Subway doesn't get any closer, entrance is immediately outside lobby door. Gym was spacious, if you need that. Didn't try the bar/restaurant, just too many other choices in Manhattan. For that matter, nice bathroom and comfy bed is all we needed, as we weren't looking to waste time sitting in the hotel.
Cons: Again, location is great as long as you want to be very close to Times Square and all that comes with it. Noise of the city is audible on the 16th floor, but wasn't a problem for either of us sleeping through it. Wifi has a fee, but you can avoid it if you sign up for IHC membership.
Excellent
10.0
Pros: It was clean
Cons: Nothing
Excellent
10.0
Pros: Amazing room, location and staff.
Cons: Nothing
Excellent
8.8
Pros: The bed was super comfortable
Cons: The front desk could have been friendlier
Excellent
9.6
Pros: Rooms were clean, beds very comfortable, maid service timely, toiletries excellent, service excellent, fitness room spacious, and outstanding location - one block from Times Square, next door to subway stop to SoHo and 2 block from subway going uptown, near great restaurants a block away, and a block or two from most of the major theaters . We have now stayed here three times in the past 4 years - not willing to risk staying somewhere else
Cons: Nothing not to like, except it can be pricey depending on the day of the week you stay ($300-$400/night), but it is worth it.
Excellent
8.0
Cons: Can't say anything bad about this booking.
Excellent
10.0
Cons: Front desk staffs
Good
7.1
Pros: for the buffet breakfast they write down 18% tip???
Excellent
8.0
Pros: Clean room, comfortable bed, nice walk in shower (no tub). Subway entrance right outside.
Cons: WiFi wasn't free unless you sign up to rewards club.
Okay
5.7
Pros: If you want to be in the middle of it all at Time Square stay here.
Cons: Everything from the quality of room service, attention to detail and cleanliness, broken wifi, and price tag was incredibly underwhelming for a 4+ star hotel. The Hilton a few blocks away is a better value and so is the Westin across the street. This hotel felt stuff, old and dated.
Excellent
10.0
Pros: Loved the location, quietness, cleanliness and courteous staff
Cons: Paying for wifi
Excellent
10.0
Pros: Bed
Cons: Bell hop was not around when I needed to get my luggage from storage
Good
7.4
Pros: Great room, great view
Cons: Pay for wi-fi in the room; shower had no separation in bathroom (lip or tub around bottom - shower water got everywhere. Could not find free coffee in room or a free bottled water. For $400, I would have expected more amenities. Elevator keys did not work for several people, including me, to get to your floor. We rode up and down the elevator several times in less than 24 hours. Many others had the same problem. Big waste of time.
Okay
4.5
Pros: Nice hotel friendly people
Cons: The parking people they are affiliated with are ripoff scam artists! DO NOT PARK THERE
Located in Midtown, this luxury hotel is steps away from Broadway, Times Square and Minskoff Theater. Madame Tussauds Wax Museum and Lunt-Fontanne Theatre are also within 5 minutes. 49th St. Station is only a 2-minute walk and Times Sq. - 42 St. Station is 5 minutes.
Overall 8.2 Excellent
Based on 2,104 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
9.7
Excellent
8.2
Excellent
9.6
Excellent
10.0
Excellent
9.1
Excellent
10.0
Excellent
8.2
Excellent
10.0
Good
7.7
Excellent
10.0
Good
7.1
Excellent
10.0
Excellent
8.5
Excellent
10.0
Excellent
8.0
Pros: The is the one of the best locations in the theater district. Most of the major theaters are located within three blocks of the hotel. The same day ticket office is located yards away from the hotel so you can get up early to get your ticket and then return to your room. The hotel entrance is right off times square. The hotel is clean large and and the staff is very friendly and efficient. Many family oriented dining establishments are nearby as well as easy access to the subway and various tour operators.
Cons: The hotel is large and is used as a convention facility. So if you do not like large crowds and being in the location that is busy and very active during the evening hours, this is not the place for you.
Good
7.1
Okay
5.4
Excellent
10.0
Excellent
10.0
Excellent
8.0
Okay
4.8
Good
7.4
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Pros: Everything was clean and the service was on point.
Cons: N/A
Excellent
8.5
Excellent
10.0
Excellent
8.0
Good
6.2
Excellent
8.0
Excellent
10.0
Excellent
9.4
Good
7.3
Excellent
9.1
Excellent
8.5
Excellent
10.0
Okay
5.7
Pros: View and location was great for theater and Times Square.
Cons: I had to complain about room cleanliness and called that room service had not come on 2 occasions.
Excellent
10.0
Pros: I love the view
Excellent
8.0
Pros: Location and cleanliness were great.
Cons: The beds can be more comfortable
Excellent
9.7
Pros: We loved our view of the city, the lady at front desk upgraded our room at no charge, clean rooms, friendly staff, within walking distance of everything, will definitely stay here again
Cons: Breakfast buffet way overpriced for the quality
Good
7.1
Pros: Great location and some great views.
Cons: They apperently give every person in the hotel access to the executive lounge. I'm used to a crowd at times but this was crazy. They need to either expand the lounge or enforce the entry policy.
Excellent
8.2
Cons: The did not clean the room very well
Okay
5.3
Cons: Charge for parking,time to get car,comfort of room.
Excellent
8.2
Pros: View Restaurant staff was great! Nice suite with view of Broadway.
Cons: Construction noise in the morning.
Excellent
9.6
Pros: The hotel was clean and staff friendly.
Cons: The construction was a bother and woke us up at 4 am.
Excellent
8.5
Pros: Our stay was fine. The staff was friendly, the room was clean. As one would expect for $400/night. The ticket counter for local shows was very helpful/convenient.
Cons: automated elevator system crammed too many people into each trip testing the fire alarm system each day that we stayed very uncomfortable sofa bed mattress (felt every spring)
Located in Midtown, this luxury hotel is within a 10-minute walk of Central Park and Times Square. Broadway and Barney's are also within 15 minutes. 5 Av.-53 St. Station and 7 Av. Station (E 53rd St.) are within a 5-minute walk.
Overall 8.0 Excellent
Based on 4,698 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Okay
4.5
Pros: Close to Central Park
Cons: For the price they could have included wifi for free and not charge $10.00 per day per phone and iPad. Also couldn't get the room temperature to regulate...it was either too cod or too hot. Also we paid extra for a "city view" and got a room that was only half way to top and we could barely see anything..stuck in a recessed nook and go see only building across the street. Our daughter's room was inside view room but had better views than our room. Naldo we could have had breakfast there for $32.00 per person...no breakfast is that good! The bed was not made well...the bottom sheet stopped 8-10 inches before the end of the bed...feet touched mattress protector and top sheet didn't stay in place...they need to get better sized sheets.
Okay
5.4
Excellent
8.5
Pros: I've stayed in so many NY hotels over the years and this one was very good, great room sizes for a Manhattan hotel, good room decor and excellent and quiet air con (good when 35c outside)! Desk to work at and plenty of plug sockets to charge gadets etc. Great location 5 mins walk to Abrrcrombie and Lower 5th Avenue, good Irish bar next door, diner opposite and coffee shops close by. Easy to get taxis outside too. Friendly and efficient front desk staff
Cons: Breakfast not included in my rate
Good
6.8
Excellent
8.0
Excellent
9.1
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Pros: Location was great. It was close to central park, Times Square, museums, Empire State Building and convenient access to the subway to go to other areas. Staff was friendly and pretty helpful when asked questions.
Excellent
9.1
Cons: Computer labs were out dated and charged for Internet and print use by the minute.
Good
6.0
Pros: Location, Baggage storage.
Cons: They charge extra 25$ per day for "facilities". We had a broken lamp, aircondition that could not be set to lower temperature and problems connecting to the internet. The room was generally clean, but few things were not cleanned while we were there.
Excellent
10.0
Pros: Very friendly staff Excellent location
Excellent
9.7
Pros: Location Friendly Helpful Kid friendly
Excellent
10.0
Pros: Staff, the easy checkin , clean room, great location etc
Cons: Well this is minor but the lobby could be prettier or cozier. That's all :)
Excellent
10.0
Pros: Great staff, quiet, convenient, elegant, beautiful. I'm a repeat customer and shall remain so. Any problems are dealt with quickly and efficiently. Ready smiles from all you meet. Best location for my NYC visits.
Excellent
8.0
Pros: The location was great.
Cons: The food was just ok.
Excellent
10.0
Pros: The hotel is beautiful and very clean. The staff could not have been more helpful and courteous. The location is great. I will definitely stay here in the future!
Excellent
9.6
Pros: Location, location, location. The staff was excellent.
Excellent
10.0
Pros: Great room
Excellent
10.0
Pros: Staff was friendly and professional, room was comfortable and clean. Hotel was quiet and calm. Would stay here again!
Excellent
8.0
Pros: BiG and clean room
Cons: No coffee maker in the room and have to pay for wifi
Okay
5.1
Cons: Hidden fees. Not disclosed until checkout
Excellent
10.0
Pros: This is the second time we have stayed at the Warwick. It is a beautiful hotel. The rooms are nicely decorated and spacious. The staff is so friendly and helpful. We wish we could come more often. This is an excellent location,
Excellent
9.1
Pros: The staff was very nice. Several people went out of their way to be friendly and helpful.
Cons: Having to pay everyday for wifi is ridiculousz
Excellent
8.0
Pros: Helpful staff. Small but nice fitness area. Convenient location. Room felt large, updated, and quiet on 20th floor.
Cons: The bar was small and full and opted for room service. $45 cheeseburger, coke, and cheese cake came quickly and was good. Frustrated to opt for $6++ coke, which was a small 8.5 oz.
Okay
5.7
Pros: Location
Cons: See anove
Excellent
9.3
Pros: The hotel was beautiful & the service was excellent. Very spacious room.
Cons: We ate breakfast in the cafeteria which was lovely. My first visit to NYC since I was a child, so I wasn't sure what to expect of prices. We paid over $50 for our breakfast, which I think was outrageous.
Excellent
10.0
Pros: Great location and staff very pleasant
Excellent
10.0
Pros: Service was great. Very attentive
Excellent
9.1
Pros: Great hotel. Awesome location!
Excellent
9.7
Pros: The bed was very comfortable. The room was clean and a good size.
Cons: The only issue I had is that, even if you tried, you couldn’t close the room door without it making a lot of noise. This was a little annoying at night.
Good
7.7
Pros: Room was comfortable and clean. Quite as well.
Cons: Doorman put me in a cab going uptown when I asked to go to pabt. He should have put me in can on 6th avenue. Took 20 minutes instead of 5 and cost me 10 extra dollars.
Excellent
10.0
Pros: 2 blocks to Central Park and centrally located to so many great spots. Staff was super friendly and accommodating. 2 restaurants and a great business bar located within the hotel. Recommend room 2222 (king bed w/ view of Central Park and small outdoor area). Traveled for business but looking forward to bringing my family back.
Cons: In room dining is super expensive but is was very good. Wifi is additional.
Excellent
8.0
Pros: They valets and the staff are very professional and friendly. The room was clean, well appointed and organized.
Cons: The bathroom sink was not clean when I arrived and the WC was running consistently towards the end of my stay.
Located in Midtown, this eco-friendly hotel is within a 5-minute walk of Museum of Modern Art, 5th Avenue, and Radio City Music Hall. Top of the Rock and Broadway Theatre are also within 10 minutes. 5 Av.-53 St. Station and 7 Av. Station (E 53rd St.) are within a 5-minute walk.
Overall 7.9 Good
Based on 2,113 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Okay
5.4
Good
7.7
Excellent
10.0
Excellent
10.0
Excellent
8.2
Excellent
10.0
Good
6.8
Excellent
9.4
Excellent
10.0
Okay
4.0
Excellent
10.0
Good
7.4
Excellent
8.0
Excellent
10.0
Good
7.7
Good
6.0
Excellent
9.4
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Good
6.8
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
8.2
Excellent
10.0
Excellent
8.0
Excellent
8.2
Excellent
10.0
Excellent
10.0
Excellent
8.8
Excellent
8.5
Excellent
10.0
Excellent
8.8
Excellent
9.7
Excellent
10.0
Excellent
8.8
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Good
6.2
Excellent
9.4
Good
7.1
Good
7.0
Excellent
8.2
Excellent
9.7
Good
7.1
Located in Midtown, this hotel is within a 5-minute walk of Times Square and Broadway. 5th Avenue and Rockefeller Center are also within 15 minutes. 49th St. Station is only a 2-minute walk and 47 - 50 Sts - Rockefeller Center Station is 6 minutes.
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Overall 7.8 Good
Based on 10,947 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Okay
4.2
Pros: I liked the location of the hotel. It was situated right in the heart of Times Square and very convenient to access by the MTA.
Cons: I didn't like how I was treated by the staff. I felt that they weren't very accommodating at all even though I explained numerous times that I was traveling with a guest that had a serious medical condition and that we needed to check in early. I called ahead and informed them of our request but the manager that I spoke with was very rude and dismissive. They also put us in a very unsightly room with a broken heater unit that would randomly turn on in the middle of the night. I would definitely not recommend this place to anyone.
Excellent
8.2
Excellent
8.5
Excellent
9.7
Excellent
9.1
Okay
4.2
Excellent
8.2
Excellent
10.0
Excellent
8.0
Excellent
10.0
Okay
5.4
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
8.0
Good
7.1
Okay
5.7
Pros: I thought the hotel had some very positive attributes such as the entertance to the building and the location of the hotel but these positive atrributes were over shadowed by the disappointing service I had encountered here
Cons: I was extremely unsatisfied with the service at the hotel. When I first arrived in my hotel room I found that the bathroom door knob was somewhat broken and the toilet handle was difficult to use making it hard to flush at times. My room was supposed to come with a coffee maker in it and there was not one. I was not upset with that fact but what did upset me was that when I called to have one delivered, I was told that one would be brought up right away. This however was not the case, I called the front desk again about 20 or so minutes later and they apologized and told me one would be sent up. Another 15 minutes went by and I was still kept waiting for the coffee maker. I called the front desk for a third time and they transferred me somewhere in the hotel where I was told that the person that was to bring the coffee went on lunch, considering I called way before noon this was very frustrating. After waiting a whole hour I finally received the coffee machine and to my surprise was just a simple keurig machine that anyone could of brought up to my room. Another issue that I faced here was upon checking out. I had called the front desk an hour and a half before it was time to check out to have them send security to my room because the safe was no longer working and to have them bring my car out of the parking garage, they asked for my ticket number which was to be given to me by the doorman at my arrival, sadly no such ticket was given to me when the doorman took my car.The front desk basically told me there was nothing they could do without the ticket number and sent my call to the doorman for him to assist me. I waited on the line and the phone just continued to ring with no response. I called back to the front desk after a period of time because I was still waiting for security to open the safe and to get the car issue settled and ended up being transferred from person to person and no one was helping me locate my car. It became evident that I would have to go to the front desk to get this handle because nothing was getting handled. At the desk they insisted that I had received a ticket, which was 100 percent false if I had received the ticket I wouldn't have been in the situation I was in. It wasn't until a manager came over and took over and helped my situation by having the doorman go an physically check the lot for my car, and when he returned I was again forced to wait at least another half an hour to get my car which I didn't quite understand why it wasn't taken out of the lot while the doorman was already over there. I really am not one to complain but when I'm paying over 500 dollars to stay at a hotel I'd expect my service to be much better than the way I was treated.
Excellent
8.0
Good
6.5
Mediocre
2.0
Excellent
9.1
Excellent
10.0
Okay
4.8
Good
6.8
Excellent
8.5
Okay
4.2
Good
7.7
Good
6.5
Excellent
9.7
Excellent
10.0
Excellent
8.5
Pros: Perfect place to stay- within walking distance to so many things!
Cons: Transportation desk clerk was very rude and the transportation requested didn't happen.
Good
7.7
Pros: The complimentary umbrella for use while staying in the hotel came in very handy! The location is pretty close to a lot of famous landmarks. The onsite restaurant has a great selection and is fairly priced for NYC, I felt.
Cons: They cut my internet connection the morning I was going to check out. So that's 4 hours I was paying for internet that I didn't get. The room felt smaller than the pictures. There's a $21 facilities fee for every day.
Okay
4.5
Pros: Location wasn't too bad. Very close to Times square. Walking distance to Broadway shows and shops.
Cons: Extremely small bathroom with no ventilation. Walls are thin. Could here everything going on outside like the windows we open even though they weren't. No dresser to put clothes in. Very basic. Loud air conditioner. Laundry facilities would help a lot! Took forever to get an elevator bc they were always full. St Front desk staff not so friendly. Conceirse service not useful at all. Didn't even try to help us figure out things to do. Very disappointed.
Good
6.0
Pros: Location Security
Cons: Paid for a double/double and we were given a room with 2 twin beds. 2nd day not given any hand towels or wash cloths.
Excellent
8.8
Pros: Comfortable beds, clean room, beautiful lobby, friendly and helpful staff. Location was great for seeing a show. Plenty of places to eat in the area.
Cons: There was a fee for the food delivery that was unknown to us. Probably should use the phrase "no-fees on the card.
Mediocre
2.0
Pros: Windows opened
Cons: Staff unfriendly and more charges at check in no free wifi as advertized and shower literally over toilet next time i go to city i will make sure to stay somewhere else
Excellent
8.2
Pros: The hotel and staff were pleasant. Our room was nice and clean. Rooms are small but we expected that. The hotel is very busy. We were there for fun and enjoyed the craziness.
Cons: New York never sleeps, but I like to. Bring ear plugs if you stay in Time Square. New Yorkers like their car horns.
Excellent
10.0
Pros: Staff was courteous and friendly, catered to the children and helped get rooms next to each other.Thank you.
Okay
4.8
Pros: Location
Cons: Radiator pipes baning all night no sleep at all
Excellent
10.0
Pros: Love the location. Youssef at the front desk was wonderful and helpful. Always a smile on his face.
Good
7.1
Pros: Awesome location Beautiful lobby and bar
Cons: Small bathroom Bath tub had peeling paint Room was directly across from the elevators (which were loud)
Excellent
8.2
Pros: The hotel was clean and had a great location! Staff was polite and helpful.
Cons: Liked it all!
Mediocre
2.8
Pros: Only good thing about this hotel is the location.
Cons: Rooms are dated. AC never worked. Bathrooms are run down. I do not recommend this hotel.
Mediocre
3.4
Pros: Location to time square and grocery store
Cons: Dirty room Old mattress Noisy heating cooling system Broken elevators Zero ammenities in queen room Zero wifi
Good
7.7
Pros: Hotel location is wonderful. Walking distance from so many NYC landmarks.
Excellent
8.0
Pros: The location is the best for the price. The room with two beds was great for be in New York. The beds are not that confortable but for is ok for the amount of hours that we sleep. The bathroom needs some love. I’m not sure but I think that the ceiling of the bathroom leaked from the bathroom above.
Cons: The bathroom needs some love comparing to others hotels in the area.
Good
6.0
Pros: Location.
Cons: TV and internet were down our entire stay. Our first room had a dirty sock in it and the heater made a terrible noise that kept us up all night. The front desk staff did change our room. Hassle free. The line to wait to the front desk is slow moving
Located in Midtown, this hotel is within a 5-minute walk of Carnegie Hall, Broadway Theatre and Central Park. Columbus Circle and 5th Avenue are also within 10 minutes. 7 Av. Station (E 53rd St.) and 50 St. Station (Broadway) are within a 5-minute walk.
Overall 7.8 Good
Based on 3,317 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Okay
4.5
Pros: Comparing with Hyatt (4 stars) in DC, Holiday inn (3 stars) in Buffalo and Holiday inn (3 stars) at 57th street NYC, this so called 4 stars hotel-Park central is nothing. The only advantage you have is location.1.The room is quite small, no coffee maker (I requested 2 times by phone, excluded I came to the front desk to request face to face),no refrigerator(you need to request, the quantity is limited and no one replied about whether they would supply or not.) 2.No hair conditioner in the bottle at the first night I stayed.After the third night, I left a note in the bathroom for the housekeeper and said"please refill the conditioner. Thanks." No one cared about this. The bottle was still empty. 3. Airconditioner was broken. Luckily the front desk changed a room for me. This is the worst experience I have in NYC. I am pretty sure I will not choose this hotel in the future and tell others about this experience. Again, if you don't care about the service at all, choose it. If you don't mind to walk several minutes more to Times Square or other sites and want better service and bigger room, Holiday inn midtown at 57th street is a good choice. And the rate is lower than park central.
Excellent
10.0
Excellent
10.0
Mediocre
2.2
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.8
Good
7.7
Pros: I love the Park Central Hotel. It is our 2nd time to stay there. We originally stayed at Park Central in July 2014 and had an amazing experience all around. The staff, the room, the bathroom, the concierge, the location were all wonderful! Our 2nd stay in June 2016 was nice but not as excellent as in 2014.
Cons: I booked the Park Central through hotels.com in 2014 and 2016. I chose it for the clean and well kept rooms, the location and the price is fair. In June 2016, We were put in a "courtyard room (graveyard)" because of the price that we paid. If we spent $75 more a night they would upgrade us to a normal room. This room had a window but barely let in any natural light. You couldn't see what the weather was like until you went outside. The bathroom was so tiny that the only way 2 people could be in there at the same time was if someone was in the shower and the other at the sink. The shower was a tiny stall! I couldn't bath without my elbows hitting the walls. Although, the similar price in 2014 gave us an amazing room with a street view and a huge bathroom (no need to upgrade). The staff on this last trip were friendly but seemed to be rushed. Not the cozy vibe that we had in 2014.
Good
6.3
Cons: Check-in/Check-out receptionists are extremely rude and unhelpful. I spoke with 2 receptionists before and after check-in/check-out and they were both dismissive to my questions refusing to answer simple questions like where can I find certain amenities. One of the female receptionists had the audacity to tell me to go online and look up amenities and services the hotel offers! What is the hotel hiring these clowns for, just to simply run your credit card and give you your room key. No skills in customer service and proper human interaction for that matter. I will not be staying at this hotel again if they continue to hire incompetent staff. This is unacceptable in the industry, especially for the location. The area and it's visitors are wealthy high class people, so to be treated with such low class service is s disgrace. I will be telling all of my business contacts to go elsewhere. Sorry, but instead of losing just 1 customer, you've now lost about 20 that I would've referred to you, but I will be making sure none of my close business contacts frequent your god-awful hotel because of your disgraceful receptionists.
Excellent
10.0
Excellent
9.4
Good
7.7
Pros: Good location. Requested rooms close together and received rooms next to each other, but not adjoining.
Cons: Long wait for the elevators. Called ahead for a refrigerator and asked again when we checked in at noon, but did not receive one. Don't count on getting one! Checked in with 4 people per room, but they only put two or three towels in the room each day.
Excellent
8.8
Pros: The house keeping staff was friendly and proficient. The location is great for the opera, ballet, symphony and museums, which was the reason for the visit.
Cons: The TV had a poor cable connection and was not fixed three days after reporting it to the front desk. There was only one chair in our king room so someone had to sit on the bed.
Excellent
8.0
Pros: Good location Desk helpful for tourist information
Cons: No coffee pot in the room
Excellent
9.4
Pros: The hotel was great..it was clean, spacious and comfortable. Central location for everything.
Cons: But there's hidden fees when you get there. There's a $35 facility fee per day and since the stay wasn't booked directly through them you also have a $60 parking fee per day.. so overall it's better to book directly through them since you really don't save through any third party sites.. it comes out to about the same with all these hidden fees
Good
7.7
Pros: Room larger than typical for the area, staff were very helpful, walking distance to many restaurants and places we wanted to visit
Cons: Though coffee places were nearby, it would be nice to get an early morning coffee without venturing outside the hotel. Perhaps marketplace kiosk could be open 24/7
Excellent
9.4
Pros: Remarkably spacious room, nicely decorated, suitably quiet at night.
Cons: I had reserved a king size bed--the room had instead, a queen size
Mediocre
2.0
Pros: Location
Cons: After dinner , wife an I ready to go to bed, my wife noticed pillow cases nor linen was changed. We are avid travelers, we were horrified! Head of housekeeping had it changed at 9:00, but wife an I were tired and this event made us stand in hallway for almost an hour till changes were made.
Excellent
8.2
Pros: The staff was super friendly any time we came in contact with them. The beds were comfy and the room clean. Considering 4 girls were sharing a double bed room, the space was decent. The location is wonderful! The subway was around the corner, Central Park was 4 blocks down, you could see Time Square from the door and 5th Ave and Museums were very close. It was a nice stay/place overall!
Cons: The walls are really thin so we had to be really mindful of that. The first morning we woke up there, housekeeping came in EARLY, around 8, and we asked them to come back later as we were all still sleeping. The "courtyard" is not what it sounds like and we had a terrible view but that was not a priority to us and they asked if we'd rather have a view, we would just have to wait until the 4 o'clock check in. Other than those very minor things it was great!!
Excellent
9.7
Pros: The hotel is very well located and accessible. Only minor drawback were the elevators. Too few and one got stuck on Tuesday and I had to climb 11 floors to my room. Excellent cardio though.
Excellent
8.2
Pros: Excellent location, very close of Central Park, Times Square, Broadway, restaurants and public transportation. The room with good space and clean.
Cons: The elevators are not enough to attend the demand. Just two available, and not too big, generating long lines and taking to much time to move from the lobby to the apartment and vice-versa.
Good
6.0
Pros: Location
Cons: Not friendly staff, small rooms, overpriced, hidden fees
Excellent
10.0
Pros: This hotel is very well maintained, in a great location, and the beds are very comfortable!
Cons: They don't let you check in a minute before the check in time.
Excellent
8.0
Pros: Everything was clean and nicely decorated
Cons: Parking $70/day
Excellent
10.0
Pros: It was amazing!
Cons: It didn't have a restaurant of their own nor a breakfast.
Excellent
10.0
Pros: Location - superb and convenient Recently remodeled - very tastefully done Pleasant staff Room - a king size bed with room. Hard to beat in NYC. I'll use it again if price is right.
Cons: The "resort charge" of $31 per night.
Excellent
9.4
Pros: they were very accommodating and friendly. the rooms were perfect sizes and beds were very comfortable.
Cons: the facility charge. we only stayed from 7pm at night until 12pm the next day so we didn't even use any of the facilities that were included in the charging so we thought it was a bit unfair to be charged that amount if we weren't even there long enough to use it.
Excellent
10.0
Pros: The hotel was centrally located. Beautiful inside and out. Clean and the staff was very helpful. We had a wonderful time and would stay here again.
Cons: Elevators small and slow.
Excellent
8.0
Pros: It is near for everything,service is good,clean
Good
7.7
Pros: Midtown location near Central Park and many restaurants. Up-to-date rooms Friendly staff
Cons: Slow elevator service during busy times Somewhat pricey
Good
6.6
Pros: Very clean, and nice rooms
Cons: No room service, spartan amenities, business oriented hotel
Okay
5.4
Pros: The location was great. The facility was clean, and the maid service was friendly, prompt and efficient.
Cons: The staff was not friendly and caused issues when trying to check-in despite having directions clearly written on the reservation. The room was tiny, and we were right next to the fitness center and had to listen to dung bells being dropped all day and night. The rooms didn't have any hotel information on them--we had no idea where the ice maker was or how to order room service. The rooms didn't have refrigerators, and trying to get a hold of the front desk from the room was impossible.
Excellent
10.0
Pros: Location was superb. Subway station of 57th and 7th is 1/2 block away. Central Park is 3 blocks away. Broadway plays 7 blocks away. We walked and rode the subway everywhere. Grocery stores, souvenirs, and eatery locations very close.
Cons: Nothing.
Okay
4.8
Pros: Comfy bed, clean rooms
Cons: Mandatory $25/day "facilities fee" on top of what you pay on priceline, kayak, etc. Don't fall for it! When we turned on the bath and sink, water poured out brown. Elevators are small and slow -- not nearly enough for so many floors.
Good
6.8
Pros: The location was great if you want to be close to Times Square.
Cons: There's no room service or restaurant.
Excellent
10.0
Pros: The room was very large for a New York room. We had a decent view, even though we got a pretty cheap room. The room was spacious with plenty of charging outlets. There were plenty of common areas to sit. The market was very reasonably priced and had delicious sandwiches, coffee, etc. The staff was friendly and professional. The location was outstanding for going to the theater or going to central park. Tip - park your care across the street at 888 7th Ave. Icon parking garage using a coupon. It's much cheaper than the hotel parking, and couldn't be closer.
Excellent
8.2
Pros: Clean, comfortable, great location.
Cons: Still not sure how much I will be charged. I was invoiced a certain amount which does not reflect the amount charged to my card.
Okay
5.1
Pros: Excellent location next to Central Park
Cons: Too expensive. Poor interior quality. Very old rooms. (There was no refrigerator !!!). The hotel pictures are not accurate of its true condition.
Mediocre
2.6
Cons: Argh! No restaurant. No room service. No mini bar.
Excellent
10.0
Pros: Loved the decor and the staff was super friendly. Great location, anything you could want right around the corner.
Cons: Nothing, some people said it was small, but not if your used to New York spaces.
Excellent
8.5
Pros: My room was definitely more spacious that other hotels I have been in the city. It's located at a very good spot in the city, easy to get around. The bathroom looked like it was recently done.
Cons: The lobby staff members weren't super friendly. The elevators weren't too big. They don't give you much blanket unless you specifically ask for it.
Excellent
10.0
Pros: Location
Good
6.8
Pros: Location, decor, common areas
Cons: Elevators are too small, most of rooms are good size but we booked on priceline and they dont guarantee your bed type (not disclosed) and we were put in the back small room with two double beds. Much smaller than majority of rooms as ai have stayed another time and it was much larger.
Okay
5.4
Pros: location- price
Cons: There was not a USB charger in the room.. my phone and IPAD ran out of battery and I haven't stayed in a hotel that didn't have a USB plug int he room in a long time. I tried calling concierge and front desk. but you get a recording after 10PM.. not the best service for business..
Located in Midtown, this hotel is within a 5-minute walk of Central Park, 5th Avenue and Madison Avenue. Carnegie Hall and Columbus Circle are also within 10 minutes. 57 St. Station is only a 3-minute walk and 5 Av.-53 St. Station is 6 minutes.
Overall 7.7 Good
Based on 2,727 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Good
7.4
Excellent
9.1
Pros: The hotel is very well-located. It's close to Rockefeller Plaza, Times Square, Grand Central Station, MOMA and Central Park. All these are a short walk away. Saks 5th Avenue and Rockefeller Plaza are across the road, the Apple Store and Bloomingdales are also close. It's not quite so well-located for the Guggenheim and the Frick Galleries. There is a much longer walk to these places, but if you don't mind taking a taxi or an Uber, it's fine. The main public spaces have their original 1920s decoration and are lovely! We got a great value deal, which made the hotel a steal!
Cons: The bathroom in our standard room was tiny. Literally not enough room to swing a cat. Not good enough for a hotel of this quality. The main bedroom was easily large enough to make the bathroom bigger. It's possibly the smallest bathroom I've ever had in any hotel. I'm not sure it's possible to make it any smaller and still be functional. Decoration of the corridors and rooms is not up to the standard of the entrance lobby, and the bars. It's not bad, it's just pretty characterless by comparison not only with the rest of the hotel, but also of comparable hotels. It's tasteful, well-maintained and spotlessly clean, but just very... characterless... There is no free wifi! I was amazed at this. This is one thing that you expect at every hotel, even cheap ones. Trying to charge $15 for it is a rip-off. Unfortunately, the room was noisy. You expect traffic noise in New York, and you get used to it. You don't expect constant plant noise from the Kitchen. If we had spent longer in the room, this may have been a real problem for us. The staff are great. the hotel is well-staffed and they are all professional, courteous and attentive. Based on our short stay, I would definitely recommend the Lotte Palace.
Okay
4.2
Excellent
10.0
Okay
4.5
Excellent
9.1
Excellent
10.0
Excellent
9.1
Excellent
8.5
Good
6.0
Okay
5.4
Pros: The location of the hotel is perfect, On the edge of Central Park minutes from 5th avenue shopping. There are some restaurants nearby too. If you are interested in doing something touristy the horse and carriage rides are right outside.
Cons: Where to begin. I was only there for one night and it was extremely expensive. On top of that they charged me a $35.00 "facilities fee" which was for WiFi, cocktail happy hour, and other amenities. I used the WiFi which worked fine but the cocktail happy hour was a disaster, very disorganized and the staff wasn't super pleasant. I wish I had the choice of adding on these extras. Also, upon check-in the key machine was not working so I was not authorized a room key. Each time I needed to go into my room I had to ask someone; one time I was waiting in the hallway for 30 minutes until someone showed up. It could've been a better experience.
Excellent
8.0
Good
7.7
Good
6.0
Good
7.6
Excellent
8.0
Okay
4.2
Mediocre
3.7
Good
6.6
Good
7.4
Excellent
10.0
Good
6.0
Excellent
10.0
Okay
4.6
Pros: Good location and comfortable bed
Cons: Huge amounts of dust on the wall, no fridge, no tea amenities, staff selectively nice to some guests only, no breakfast despite of the USD 400 per night tag
Okay
5.6
Pros: I like the location of the Park Lane Hotel. The stuff was very friendly.
Cons: I didn't like that when I got to my rood the bathroom looked dirty. The toilet seat had a urine on it which wasn't the best welcoming moment.
Excellent
9.1
Pros: Lovely room- 41st floor great view even though we had a had a southeast facing room. Courteous service.
Cons: Not sure what the resort fee 35/pp goes towards. Not really a resort- but u have to pay it. Not included in the Expedia price. Had I known- prob could have had a better hotel. also-overwhelming horse poop smell right across the way. Not their fault-but it's there.
Okay
4.3
Pros: Location is good.
Cons: The front desk people are not friendly. They hit me with a "Facility Fee" of $30.00 puls tax (daily) no prior explanation from the front desk ( as to what Facility had I used) when I checked out. Poor communication with guests. Luckily I did ask them to waive this charge. They should explain to me on Facilities Fee when I check in!. Poor customer service! Would I come back to this hotel? You guess!
Good
7.4
Pros: The location is amazing and the staff generally helpful.
Cons: Rooms need some updating as do the bathrooms, but overall the hotel is good value by NYC standards.
Okay
4.6
Cons: Lack of staff response to requests. Misleading parking rates. Lack of room service after 11:00 a.m. One phone in room did not work. Rate changed during my booking of room. This used to be a prime hotel, now 2nd or 3rd rate.
Okay
4.0
Pros: Large
Cons: Thermostat didn't work so tbe temperature was 80 degrees all day. Couldn't call front desk BC phone didn't work. Old towels were in room
Excellent
9.7
Pros: No room service
Excellent
8.0
Pros: Great location, fabulous staff, good amenities.
Cons: Old beds, lumpy pillows, dated decor.
Mediocre
2.0
Cons: They ignored my original reservation of a King executive suite and put me in a double room. This room had gum on the floor, the bathroom looked dirty, the carpet was disgusting and discolored, overall it needed to be updated. I complained and they ignored my reservation, again, and put me in another double room. This room was slightly updated, but still not what I paid for! After returning a third time, they finally gave me the King room I paid for, but it was almost as disgusting as the first room. Luckily, I had business meetings and was not in my room very much, but it made the end of a long day very uncomfortable. I would not recommend this hotel to anyone!!
Okay
4.0
Pros: Location is absolutely excellent.
Cons: The room was small and dingy/run down - but clean. the a/c/heat did not respond well to temp changes. It reminded me of an old unrenovated best western. certainly NOT what the luxurious photos in the website lead one to believe.
Excellent
8.5
Pros: The bed was certainly comfortable. Probably the best part of the room.
Cons: A coffee maker would be nice to have.
Okay
5.0
Pros: Great location
Cons: Desperately needs renovations. Old bathrooms, worn carpet, very outdated gym equipment.
Excellent
10.0
Pros: Location is excellent - staff was very helpful and professional
Cons: Having a business center would be helpful and free wifi
Excellent
10.0
Pros: The room was overlooking Central Park and very enjoyable. My Grandaughter(10) and I were so impressed by the hotel service. Everyone was so accommodating and friendly. Best NY trip ever! Central to everything
Cons: You see and hear everything in NY. Its a life experience !
Good
7.0
Pros: Location Room size Decor and friendly feel of hotel
Cons: The bathroom needed some work.. Toilet was loose to the floor, shower curtain was dirty and needed replacing. Cabinets and bathroom fixtures needed upgrades.
Okay
5.4
Pros: They hit me with a $30 dollars plus tax facility fee which is ridiculous why should we pay facility valet parking is ridiculous expensive , they hotel needs to be updated the style is from the late 90's we should get more for what we paid for
Excellent
8.0
Cons: Ice and coffee all extra. And there is an unavoidable facility fee.
Okay
4.6
Pros: Location
Cons: The hotel have not been up dated I should of requested a changed of room but I was not going to waste two hours of my stay to make sure that I could move to another room. Drainage was an issue in the bathroom. Tough wonderful location it was an unpleasant stay
Excellent
8.2
Pros: Location was perfect! They have a house car that can take you to the airport or pick you up. We had a king room that was beautifully decorated and so spacious. Would definitely stay here again.
Cons: There were a couple of spots that were stained on the shower curtain and on the down comforter. However, I never felt that these things weren't clean there were just some spots. The knobs on the shower were backwards and the facet was slanted so it was sometimes difficult to turn the shower off. This doesn't take away from the fact that the shower felt absolutely amazing!
Excellent
9.0
Pros: Gym is really well equipped, lots of cardio, strength as well as swiss balls, bosu, mats, spri etc. and it's on the park so I would go for a run in the park then stretch and workout in the gym each am.
Cons: Everything was fine. Not the newest, but clean and functional.
Okay
5.6
Pros: Staff was very friendly and helpful
Cons: Wallpaper was peeling, sheets were so rough they hurt, very poor soundproofing, very plain room for the amount of money you spend, overall not a good hotel. If it wasn't for the location this would be one step above a motel.
Good
6.3
Pros: Good value. If this property were upgraded to fit the block it's on, the rates would be higher. Not great though.
Cons: Front desk staff I dealt with was not friendly. Bell staff and housekeeping staff was fine.
Excellent
8.0
Pros: Surprisingly good rate for this prime Central Park South location. Could use updating but was comfortable and quiet.
Good
6.0
Pros: The staff was friendly and the location was great. The guest services were pretty quick: We had issues with the first room and were quickly moved upon request. One of our charge ports stopped working and it was quickly replaced. Lamp shades were dusty and were quickly cleaned upon request.
Cons: The rooms are really outdated and truly need to be updated, ESPECIALLY the bathrooms. We had to request a move from the first room due to the tub leaking. The sinks and tubs are chipped and the tubs don't drain well (both rooms). The lamps were dusty and some were broken. The hallways are a bit dark and carpet looks dingy. There is a mandatory facility fee that includes calls, wifi, etc...that is overpriced and totally not worth it.
Excellent
9.4
Pros: The staff was very accommodating. My son had to rehearse for a concert he was playing in and the Manager allowed him to use a Ball Room that was not in use. We greatly appreciated that. Also, the evening reception was very nice.
Cons: The bathroom could be cleaner. There were chipped tiles and the faucet was lose.
Located in Midtown, this hotel is steps away from Times Square and Broadway. 5th Avenue and Minskoff Theater are also within 5 minutes. 5 Av Station (W. 42nd St.) and 49th St. Station are within a 5-minute walk.
Overall 7.3 Good
Based on 2,263 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
10.0
Located in Midtown, this luxury hotel is within a 5-minute walk of Carnegie Hall and 5th Avenue. Central Park and Columbus Circle are also within 10 minutes. 5 Av.-53 St. Station is only a 4-minute walk and 57 St. Station is 5 minutes.
Overall 7.3 Good
Based on 644 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Good
7.7
Excellent
9.1
Okay
4.5
Excellent
8.0
Okay
5.1
Pros: Location, roof top
Cons: Small room, needs renovation - room looks outdated, paper thin walls - can hear everything from next door, expensive for what you get
Excellent
8.8
Pros: Very friendly, responsive staff. Great location.
Cons: The superior king room we had was very small, like Paris hotel room small. The bed could have been firmer
Excellent
10.0
Pros: Excellent.
Excellent
10.0
Pros: Nice upscale, modern and hip boutique hotel. Close to my work in midtown and 6 1/2 Ave. Friendly and consistent staff. Fantastic in room amenities. Comfy bed and nice big bathroom, robes and slippers.
Excellent
8.8
Pros: Ideal location. Small but well appointed room.
Cons: Had a great deal so excellent value; likely not great value for money at regular rates, but in that location, would be hard find better options.
Good
7.7
Pros: Room was nice . Room service was prompt . Staff was helpful and accomodating when engaged. Overall a good experience
Cons: Doorman were a bit preoccupied with their own conversations the forst day. 2nd and third were much better
Okay
4.8
Pros: Good location
Cons: Dated hotel, staff unorganized with poor systems which meant lots of miscommunication, service quality not up to par for a LM.
Excellent
8.2
Pros: Great location, just steps from Central Park, shopping, restaurants, etc. Nice decor.
Cons: The $25 fee per guest. Really? What a rip off. BUT, it includes free wifi! And a bottle of water! Many hotels offer wifi and water for free to anyone that signs up for their loyalty/rewards program (which is free!) You do get a $10 credit, though, which can be used to purchase a $20 drink on the roof top. Stop gaming your customers.
Located in Midtown, this hotel is steps away from The Majestic Theater, St. James Theatre and Shubert Theatre. Times Square and Broadway are also within 5 minutes. 49th St. Station is 6 minutes by foot and Times Sq. - 42 St. Station is 7 minutes.
Overall 7.1 Good
Based on 6,323 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Good
6.8
Pros: The hotel was cool, nicely decorated, and the maid service was excellent.
Cons: It was my fault for making the reservation under my name, but we realized this the day before. I called and they added my husband name, no problem. Well when my husband arrived they told him I had to be there ( I was flying in later that night), so I call and they say his name is in the reservation and they don’t know why he can’t check in. I ask to speak to the front desk. 3 HOURS and multiple calls and multiple run arounds, still not talking to to the front desk; a person at the call center tells me he checked already! I talk to my husband who nis sitting on a bench inside with my two daughters sleeping in his lap. I tell him to try and check in, they check him in. A breakdown in communication led to a rough start.
Okay
5.4
Excellent
10.0
Excellent
10.0
Okay
5.4
Okay
5.7
Good
6.0
Excellent
8.0
Excellent
8.5
Mediocre
3.1
Excellent
10.0
Excellent
8.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Good
6.0
Pros: Concierge- very helpful and friendly
Cons: Front desk staff - apart from one individual, staff were like zombies going through only the essentials. To be fair this may be a volume issue as the front desk is very busy and the staff have to manage languages from all over the world, which I will admit is no easy job. This creates delays in the check in process creating impatient (and rude customers). I will say they did handle the whining of people checking in with professionalism. Suggested solution - investigate peak period scheduling for front desk, specifically selecting staff with multiple languages
Mediocre
2.0
Mediocre
2.0
Excellent
8.5
Excellent
10.0
Mediocre
3.1
Good
6.2
Pros: The furniture and the look of the room was nice; very modern. Also seemed very clean. Priced reasonably.
Cons: Check in took quite a while and when we got to the counter the employee said she was upgrading us but I don't believe that was the case because the room was very small. One very simple thing was that there was no full length mirror which does not help when I'm getting ready for my boyfriend's birthday dinner.
Good
6.2
Pros: I picked Row because it is across the street from my sisters' apartment.
Cons: The room was very small. There was no fridge we can use. I stayed for a week and i noticed the sheet was not changed for the entire week unlike any other hotel i have visited. The shower was not ideal to wash my hair or rinse off soap from my body because the water was running very slowly. The maid didnt clean my bathtoom as well.
Okay
5.0
Cons: The service - was redirected a million times to try and make a phone call. Hung up a bunch of times and no one seemed to want to help.
Excellent
8.0
Pros: The rooms are comfortable, clean and nice looking. The hotel staff are friendly (and there seemed to be a lot of them). I was there for business and the location was right, but for tourists this is a good spot right in mid-town.
Cons: There is a trend in NYC hotels: take an older apartment building, add blue lights and video monitors showing abstract images, along with bottom-lit check-in desks and then paint the rooms an aggressive color (dark grey is good) along with huge blow up prints of images of New York. Underneath the paint and lights is an old hotel or apartment building. That's Row, with a bar and loud music in the lobby, and the ability to mark up the room price. (See positive too...because at the end of the day its a comfortable place beneath the veneer)
Okay
5.7
Pros: Swanky lobby doesn't translate to the rooms, which are cramped and awkwardly layed out. This is bottom end, despite the trendy sounding name. How anyone would rate this a 4 star property is beyond me. For first night of two night stay my room was oversold. They sent me to the Hyatt Times Square; much nicer.
Okay
4.5
Pros: The room was way to small. I never been in a place like this. I call the front desk to see if they change the room and they do nothing
Okay
4.2
Pros: Elevators are fast, location is good.
Cons: Bed was an uncomfortable double. Room has no cups or water - have to go to front desk for paper cup to take to room. Room was unbearably hot - had to open window and construction noise keeps you up all night.
Excellent
9.7
Pros: Location and the food and bar area
Okay
5.1
Pros: Location and hip spot
Cons: The room was horrible and so loud. You can hear the elevators all day and night.
Okay
5.4
Pros: I don't like it
Cons: Cause the room was dirty
Okay
4.8
Pros: location
Cons: cable down grade sucks
Okay
5.1
Cons: Worst bed I've slept in for a long time. Very uncomfortable.
Good
7.1
Pros: Quick in and out, elevators are fast and usuall no wait time. City view rooms with single queen bed is great. You have good programming package on TV. Internet is very useful since my AT&T mobile hotspot connection was spotty. Needless to say, Timesquare, Subway train station , theaters and plenty of restaurants nearby.
Cons: First stay, I got a double bed , twin size. Hardly any place to turn. The second stay, I got double full bed, quite an upgrade to my previous stay. Third visit, I got a single queen bed with partial city view, which was great. Make sure to ask. Also this is not your typical full service hotel, no fridge, microwave, coffee maker, etc. can't complain, price is hard to bear!
Excellent
8.6
Cons: The staff were extremely unhelpful and unknowledgable about the facilities parking procedures. Due to miscommunication with several staff members (and kayak.com) we were unsatisfied with the entire parking experience as well as the lack of information regarding the price of parking before I made my reservation
Good
6.8
Cons: Location is great hotel is ok.
Excellent
8.0
Pros: nice lobby
Cons: check-in took WAY too long. wallpaper in room was tacky
Excellent
10.0
Pros: The atmosphere is create and good vibes all around. I love the style of Decor
Excellent
8.5
Pros: The hotel is in a fabulous location in the middle of the theater district. Once you step into the hotel the city smell is gone and replaced by a blast of fragrance. The lobby is wide and decorated nicely. The elevator system is very efficient with elevators going to certain floors. The room was comfortable enough for the 3 of us.
Cons: They never have enough people working at the desk. There are always lines throughout the day. A desk for questions would be helpful. For a hotel with 1,331 rooms they need more than 2-3 people assisting guests.
Good
7.7
Pros: The Location thats about it For Manhattan the price was not bad
Cons: Room is small Walls are thin - loud hallways No movies on demand NO MINIBAR No full length mirror No Room Service
Excellent
8.0
Pros: Great hotel in the middle of everything, next to subway line. Inside hotel is the City Kitchen where you have a "food court" with many renamed local restaurants. Included breakfast was so so, not the best but good. Very clean room, they cleaned our room every day. Eight elevators, but always very busy.
Cons: Extremely small room, very noisy on 7th floor (at night all trucks and constructions work and you hear everything in the room). Thanks God we got the "Deluxe City view" because it was supposed to be a bit bigger. The view is not as good as other in the area but its ok for the price. One night we found a small worm in the ice from the ice machine. They should have better beds. But over all its the best option for the $$.
Excellent
10.0
Pros: great location, clean room lots of restaurants around.
Excellent
8.8
Pros: location walking distance to many places
Cons: My room type was not available but thanks to Patrick We were able to change rooms 2 days after. they should have the rooms available even if your flight is late and don't give the excuse that they are sold out
Good
7.1
Pros: The Express checkout is convenient. For the price, it was a decent stay somewhere mid-town in a pinch.
Cons: The towels and sheets didn't smell very good. The bathtub wasn't the cleanest either.
Excellent
9.7
Pros: Friendly, helpful staff, clean room, wonderful Theater location
Excellent
10.0
Pros: The elevators speed very fast. Very comfortable beds. Very quite for most part except for outdoor noise which is unavoidable but not bad at all. Clean rooms. Great staff. The security is well above the norm, made us feel very safe. Locating is very convenient to all parts of the city. Loved the location. Rooms are small but we didn't come to sit in the room. There were two of us and we were comfortable wouldn't have wanted anymore than two in the room that we stayed in. For our first visit to NYC we had a fabulous time and enjoyed the hotel very much..
Cons: Lobby gets very crowded at times. Travelers using elevators for first time doesn't even consider that someone might be getting off the elevator and they crowd the door to the point you can't get off. No reflection on the Row but just be warned you can get run over before you get off the elevator.
Good
6.0
Pros: The staff was nice, the location is great, and the price is pretty good. The bed was soft, the room was quiet and dark. The lobby is pretty fancy.
Cons: My room was small and pretty crumby. The whole place feels like a big cheap hotel that Ikea puked on. It is updated with modern fancy(but cheap) decor and fixtures. If you're not trying to impress anyone and want a decent place in the theater district, I would recommend this one.
Okay
4.0
Pros: Kayak tells me a price of $150. Good price for a 4 star in NYC. Arrive and pay an extra 25-30 in facilities fees... you can't get out of those hidden costs even though they arent disclosed. Total BS.
Cons: Kayak tells me a price of $150. Good price for a 4 star in NYC. Arrive and pay an extra 25-30 in facilities fees... you can't get out of those hidden costs even though they are not disclosed. Total BS.
Located in Midtown, this hotel is within a 15-minute walk of 5th Avenue, Empire State Building and Madison Square Garden. The High Line Park and Chelsea Market are also within 1 mi (2 km). 28 St. Station (7th Av.) and 28 St. Station (Broadway) are within a 5-minute walk.
Overall 7.1 Good
Based on 4,204 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
8.0
Excellent
8.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
9.6
Good
6.0
Excellent
9.1
Okay
5.4
Cons: Check-in took forever. One person was working the front desk (with a manager inexplicably sitting in the back) and there was a line of travelers waiting to check-in. I was not greeted until 15 minutes after I arrived.
Excellent
10.0
It was an amazing value, given the tremendous location! The room was on the smaller side, but very clean and tidy. The staff was beyond friendly, including the staff at the hotel bar. Would stay again any time I return to New York.
Good
6.0
Pros: The hotel was close to the red line 1 subway stop. The room and bathroom were clean. For the price it was great. Staff was friendly and helpful.
Cons: There are only two elevators and it is not enough. Guests were not willing to wait and constantly were either close to or over max weight capacity. Also we ordered room service and they forgot about our order. It took them an hour and a half to make breakfast.
Excellent
8.3
Pros: Price, location, clean
Cons: No gym, pool etc.
Good
6.0
Cons: The sheets were dirty and had not been changed
Okay
5.0
Pros: location
Cons: smoky hallways, small rooms, hard beds
Excellent
10.0
Pros: Always a great place to stay, close to subway, Macy's, Penn Station. We have stayed here 3 times.
Cons: Always allow PLENTY of time to get down stairs or up as it takes forever for the 2 elevators to get people up or down.
Excellent
9.4
Pros: No free breakfast, no coffee to go in the lobby, confusing and disappointing despite everything else being great.
Cons: Seems petty and unimportant I know, but I will honestly avoid holiday inn brand in future
Located in Midtown, this boutique hotel is steps away from Ambassador Theatre, Times Square and Richard Rodgers Theatre. Gershwin Theater and Broadway are also within 5 minutes. 49th St. Station is only a 3-minute walk and 47 - 50 Sts - Rockefeller Center Station is 6 minutes.
Overall 7.0 Good
Based on 4,901 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.2
Pros: We were a couple with my 86 year old mother. Gorgeous lobby with a place to sit if you need to wait for your room. We liked the premium suite which has one double bed and two bunks. The bunks are separated from the double. The bathroom separates the bedding into two separate rooms, so allowed us privacy. The room was clean and the suites include a small refrigerator, in addition to a coffee maker. We found the room suitable for an excellent stay in the city, allowing mother to go with us to the broadway shows, within walking distance. We got a fantastic deal on the nightly rate. The location can't get any better than this.
Cons: The local Fire Department is right on the same block so you will hear the sound of sirens. Being in the city is going to be noisier. I suppose the large five star chain hotels will insulate their windows more. Bring earplugs if you are affected by noise. Yes, it's an art to keep the floor from getting wet due to the design of the shower. However, we were able to position the shower head to shoot left onto the shower wall which helped a lot. This is a small problem. We found the housekeepers amiable and helpful when approached. Staff were mainly professional --- neither friendly, nor unfriendly. The concierge was more approachable and kind.
Excellent
10.0
Excellent
8.0
Excellent
8.0
Excellent
8.0
Excellent
8.0
Good
6.0
Pros: Nice hotel room and location.
Cons: Hello, I booked a double room for 2 adults assuming I would have 2 beds. Instead when I checked into the hotel I learned that a double room actually meant just a double bed. The hotel was so overbooked they had to send guests to different hotels and could not provide me with a room with 2 beds. My recommendation is that a description of the rooms is more explicitly described when booking the site. The hotel receptionist offered free drinks and I was provided a 10% discount on the rooms by the 3rd party booking agency. Overall my stay was okay; however, by the third day, the hotel had run out of towels.
Good
7.4
Excellent
10.0
Excellent
10.0
Pros: The decor was up to date and the hotel was located right by Times Square.
Cons: The lights buzzed, one of the blinds wouldn’t open all the way, and none of the mirrors were in a good position for you to actually see yourself from a distance.
Okay
4.5
Pros: The bathroom was nice and large, but one sink was broken and shower handle fell off in our hand. Liked the bunk beds.
Cons: The hallway was under construction and looked scary. Our TV and alarm clock didn't work. The fire department downstairs made for a noisy night.
Excellent
9.7
Pros: Easy walk to Times Square, theaters and great restaurants. Just a bit more to Central Park, MOMA, shopping and more great restaurants. Safe area with lots of people watching. Room small but very efficient, immaculate and quiet. Staff very friendly and attentive. Families, couples and friends all comfortably shared the space. Breakfast the only disappointment. Go to Pigle on the corner. La Masseria across the street produced a memorable Italian meal.
Cons: Breakfasr
Good
6.0
Pros: Location was great. Very close to Times Square and major uptown/downtown subway. No complaints about the staff, check-in process, or reservation.
Cons: Small room and bathroom. Hard to comfortably fit two people, but not impossible. Two of the light fixtures were broken and the shower glass didn't extend Dar enough to prevent the bathroom floor from getting soaked. Zero counter space in the bathroom for personal hygiene products meant I had to place my bathroom kit in the sink. Elevator was agonizingly slow so thankful we stayed on 2nd floor for East stair access.
Excellent
8.2
Pros: The Location of the Hotel is perfect. Nice little, clean room.
Cons: The staff was not friendly and the English of one person at the check-in counter was hard to understand.
Good
6.0
Pros: Location
Cons: Noise from interior walls. Most of your time spent in a hotel is sleeping. This hotel could go a long way by noise-insulating the interior walls and/or installing soft-close door hinges. If your neighbor opens and closes their hotel room door in the middle of the night, then you will wake up every time.
Good
6.5
Pros: Location
Cons: Air conditioner dont work properly and they told me, open the window for cool air. The TV also have problems
Excellent
8.0
Pros: It was close to a lot of things to do in Time Square! Easy walking distance to the metro and other sight seeing attractions.
Cons: They didn't change the bed sheet. All they did was keep turning it inside out and the back again. They only service the bathrooms as far as we could tell. They might have changed the bed covers, but couldn't tell on that part. Shower head had a leak and was spraying water in the ceiling as you took a shower and the water didn't drain very good and it would crate a small pool of soap and water at your feet.
Excellent
10.0
Pros: Great location, friendly helpful staff, really cool lobby. Loved the wallpaper.
Cons: Rooms are small but it’s Manhattan so it was expected
Okay
4.0
Pros: Location.
Cons: Small room; Given a twin bed for couple. No room for negotiation.
Mediocre
2.2
Pros: There's not much to like here. For business travel it is totally unsuitable.
Cons: Extremely noisy. No amenities at all in the rooms.
Good
6.0
Cons: Non accommodating staff, crowded rooms and restroom.
Good
6.5
Pros: Location
Cons: Can't adjust the room temperature. Room was very noisy.
Okay
5.1
Cons: Never were told about additional charges. Also very load from near by building
Good
6.5
Pros: The location was great.
Cons: The water was brown and not working all day
Excellent
9.7
Pros: Right in the heart of all the sights and sounds of Times Square. Room was small, as you'd expect, but more spacious than others we've stayed in at Times Square. Staff was friendly and accommodating.
Cons: The shower doesn't have a door. I guess that's a modern design, but the floors were soaked every time we showered...really soaked. Not a major issue, but an inconvenience.
Okay
5.7
Pros: The location of it is unbeatable
Cons: The cleanliness of it there were hairs in The sink when checking room dust balls etc
Excellent
9.7
Pros: I loved the location of this hotel and it was a really nice place to stay in. I was able to walk to all the tourist attractions and get there from JFK by subway real easily. The rooms were clean and there was even a restaurant/bar right next to the hotel.
Cons: The rooms were a little small but definitely not an issue. Very comfortable for a space in NY. I can't imagine getting a better deal than what we got for location and quality.
Excellent
10.0
Pros: The newly renovated contemporary hotel is exceptionally clean, and comfortable. Our standard room was on the 11th floor and was very quiet with natural window light during daylight hours and blackout shades provided darkness for sleeping. The staff was friendly and very accommodating. The location is great being close to Times Square and Broadway with a bit less activity in the immediate hotel entrance area.
Cons: The bathroom shower has a 1/2 glass enclosure which does not keep the water in the shower area, and the room could used another mirror in the sleeping area.
Okay
5.4
Cons: I had to ask for a rollaway bed 4 times and then I was told they no longer had any so we were out of luck. I then asked for extra pillows and blankets and was told I needed to come down myself to get it. I went downstairs to get it and waited about 15mins for them to bring it to the front and was told if I wanted brought up I needed to request it before 10pm as if it had been my fault I needed the extra blankets
Excellent
8.8
Pros: The hotel is clean and comfortable, pleasant, friendly staff. The location is excellent, across the street from Walter Kerr Theater and a block from Times Square.
Cons: My one and only complaint is the street noise. I was on the 4th floor and it was hard to sleep because of the noise. I would definitely stay at the Gallivant again, but I’d bring my ear plugs
Good
7.7
Cons: Bathroom was too small.
Mediocre
3.4
Pros: Location
Cons: If I had received the rooms I paid for
Excellent
9.4
Pros: The manager helped resolve issues quickly and to our satisfaction.
Cons: The front desk staff were not very helpful or knowledgable of hotel issues. Our shower had no door just a half glass separator which was odd and annoying.
Located in Midtown, this hotel is steps away from Winter Garden Theatre and Broadway Theatre. Gershwin Theater and Times Square are also within 5 minutes. 7 Av. Station (E 53rd St.) is only a 2-minute walk and 50 St. Station (Broadway) is 3 minutes.
Overall 6.1 Good
Based on 3,505 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Okay
4.8
Pros: The main floor lobby was done very nicely. The proximity to trains & Times Square was a plus.
Cons: Our room smelled extremely bad & even the man who brought up our bags noticed it & said something to us about how strong it was. It smelled strongly of weed. That smell lasted from when we entered our room until check out, our entire stay. We even kept the windows open. The only reason I didn’t complain about it was because we had adjoining rooms with the rest of our family & we wanted to be together. Also, the room is in need of updating especially the bathroom. The water in bathroom didn’t drain properly either. As well as the hallways on the other floors. It seems as if the only update was done in the main floor lobby because once you take the elevator up and the doors open it’s like you’re in a motel. The rest of the hotel is dingy & dirty. The beds were extremely uncomfortable and I could not get comfortable with springs stabbing my back all night.
Excellent
8.0
Excellent
10.0
Good
7.7
Good
6.8
Pros: The location is superb and the staff is friendly. We had a decent view over Broadway. The price is b based on location.
Cons: Hotel is in desperate need of a Makeover. Missing grout in the bathroom, yellowing bathtub with soft spots, faucets missing screws and a thermostat that only knows "very warm", despite seeing it to 65 degrees (18C), no fan in the bathroom, are just a few of the issues. The parking garage under the Hotel is operated by a different company and is a disaster, both pulling in and especially when leaving. It took over an hour to get our car back, once ordered. Wr were told by others that this was common there.
Good
7.7
Good
6.2
Pros: Location- that’s it.
Cons: We booked our stay online (as I’m sure most do). This was our first stay at The Manhattan but not our first visit to NYC. The website pictures advertised updated, modern facilities, which was true of the lobby. However, once you get off the elevator, you realize the rest of the hotel (minus one floor apparently) has not ever been renovated. Upon walking into our room, we notice that the wallpaper and paint are peeling, the furniture is chipped, the bathroom is covered in pale pink tile and includes a fluorescent light box is not even bright enough to put your makeup on. After placing a call to the front desk, we realize this is typical of a “standard” room. The modern and updated pictures on the website actually reflect the “executive” room. We upgraded as soon as a room was available, and the facilities were much more consistent with what we expected. However, we had to then deal with the thermostat being defective, so our stay didn’t brighten up that much. We will not be staying here again.
Mediocre
3.3
Pros: The location
Cons: This hotel is very dirty and very dated. Mold is in the shower and tub surround. Carpet and walls are filthy. Check bed for bed bugs but didn't find any - THANK GOODNESS. The windows haven't been cleaned in years!!!!!!! Takes forever to get an elevator to the Lobby and you will stop on every floor with people piling on the elevator because they are sick of waiting for one! It took us 26 minutes to get down to the lobby one eveving. Oscar Jacques and Allison are very nice but other than that it's disgusting. It has no place to get food after breakfast. No room service. Vending machines are sold out and gives you back change for your dollars but only takes dollars the change slots are glued shut so you can't get anything!!! It was the ABSOLUTE WORST!!!!!!!!! Electrical outlets do not work along with some of the lights!!!!
Good
6.0
Excellent
8.3
Excellent
8.0
Okay
5.6
Pros: Location
Cons: 1. No communication by hotel staff. They tried to place us in a room that is half the size of a regular room without even telling us when we checked in. We found about this when we actually entered the room. After that we had to reconcile this very uncomfortable and unexpected experience. 2. Hotel management spent 10 minutes explaining how they cannot keep the fully paid room and that upon check in they will place and assign the room of their availability. Why bother and pay in advance if there is no guarantee? 3. We didn't feel hospitality was there at all. It truly came across as just another place interested in making money rather than building long lasting experience 4. Hotel is definitely run down and it stinks super bad. 5. We would not recommend this hotel and definitely would not have given it 3 stars. Stay some place else!
Excellent
10.0
Good
6.2
Good
6.0
Excellent
10.0
Excellent
8.2
Okay
5.7
Okay
5.4
Good
6.6
Pros: Very good, central location on 7th Avenue. Just a few blocks from Times Square, Central Park, immediately adjacent to Broadway...can easily walk (or use subway) to anywhere in Midtown. Hotel staff was courteous and helpful. Had a decent breakfast bar in the lobby with very kind, courteous employees staffing it. Was an enjoyable visit every morning, though it's primarily only got muffins, fruit, and coffee.
Cons: Room was very minimalist and small. Bed was not particularly comfortable. TV only has a few channels and reception was fuzzy on about half of them. Wi-fi is not free - costs roughly $15 per day, less if you buy several days' worth of usage up front. Noise from the street below was pretty noticeable; it would have been very difficult to tune it out completely had I not been using ear plugs. Basically, it's cheaper than the other (nicer, I would assume) hotels in the area, but the location could make it worthwhile if you don't plan to spend a lot of time in your room...and it's NYC, so why would you? Spend a lot of time out in Manhattan, making use of the great location, and you won't mind the facilities as much.
Excellent
8.0
Pros: Location and friendliness of staff were great, room was clean.
Cons: The hotel is older so it could use a little TLC to be expected.
Good
6.0
Pros: Location
Cons: The rooms are tired, evidence of water damage, electric drapes that didn’t work, carpet that has large bumps, air conditioners that keep shutting off, plus hidden $30 fee per day for access.
Excellent
8.5
Pros: Location was fantastic, we were able to walk to Colbert, Beetlejuice, Times Square, Rockefeller Plaza, and close to several train lines to get us to our other attractions.
Cons: Would have been nice to have a fridge in the room
Good
6.5
Pros: Location
Cons: Too noisy
Excellent
10.0
Pros: Location & service.
Good
6.5
Cons: Hallways were old and carpets needed to be replaced.
Excellent
10.0
Pros: Perfect location. Great value for money.
Okay
5.7
Cons: Fixer upper.
Good
6.2
Pros: Location
Cons: Poor a/c - room was very warm. Bathroom was small and bed wasn't that comfortable
Excellent
8.3
Pros: Staff was very friendly and accommodating
Cons: fixtures and equipment were out of date or needed repair
Excellent
10.0
Pros: Staff upgraded my room to time square view. Extended our check out time. Just pure awesome. This hotel is so beautiful inside & out.
Cons: NOTHING AT ALL.
Excellent
9.7
Pros: Place, location, access, and security
Mediocre
2.8
Pros: Location is the only good thing about this hotel
Cons: Needs to be rehabbed. Rooms are rundown, moldy showers, poor customer service
Good
6.3
Pros: Location
Cons: Hotel was run down. Staff was not helpful.
Mediocre
3.4
Pros: They have a new surprise policy on checkout where they charge everyone an additional $35 a night in what they call a facility charge to what you already paid when you originally booked your stay online.
Cons: Not worth the false marketing.
Okay
5.6
Pros: The staff was great. Friendly, helpful, professional. All you could ask for.
Cons: The rooms were old and outdated. Dust was caked on the vents, and there was no air conditioning so the rooms got very warm even on cold winter nights. Also pretty noisy with thin walls.
Okay
4.2
Pros: Rooms in terrible shape
Cons: The bathrooms were old and dingy
Mediocre
2.0
Pros: The location is great.
Cons: The hotel staff is less than friendly. The hotel rooms need a remodel. The hallways smell like someone is smoking weed. The ice machines don't work. The AC doesn't work most of the time.
Excellent
9.1
Pros: Being close to Broadway, Central Park and Rockefeller Center. The staff was very helpful.
Excellent
10.0
Pros: Great Location and wonderful people made this place worth being in NYC!!!
Cons: Nothing...
Excellent
8.0
Cons: Noise from nearby club was very present in the room every night until 2AM
Excellent
8.0
Pros: Location
Cons: Room facility
Good
7.1
Pros: The room was clean and the beds were comfortable. The location was excellent for our needs.
Cons: The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.
Excellent
8.6
Pros: Liked that the hotel was close to everything especially "Times Square". Staff was very helpful and friendly.
Cons: Not all the elevators were working so the wait for the elevators was long. Work was being done in the elevator area so the tool noise was very loud.
Excellent
9.1
Pros: Super friendly helpful outgoing staff
Cons: Tub drained a bit slowly whichwas skeevy, and no climate control so we were hot at times but overall definitely good value.
Good
6.0
Pros: Most staff was nice. Excellent location. Walking distance to Times Square, subway, theaters Hell's Kitchen, 5th ave shopping and many more. Elevators wasn't an issue for us. We asked about a refrigerator and they sent us one to the the room free of charge.
Cons: Definitely needs updating specially their bathroom and noisy doors. Wish it was cleaner. The housekeeping people really needs to be trained to be quiet and not to shout across the hallway and slam doors in the morning. They also forget to refill lotion/coffee. Sink and bathtub was clogging water always.
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