Pros: All was great
Pros: Pick up staff was friendly
Cons: Car was really dirty and had no snow and ice scraper
Pros: Vehicle was new and clean, drop-off experience was efficient if a bit under-signed/explained.
Cons: Pick-up was incredibly slow due to lack of staff and a confusing setup. Signage was poor and Payless does not seem to have a strong presence at what is essentially an Avis facility. This includes the shuttle service. The Avis and Payless lines are adjacent but the Avis one moves more quickly and presents as more "official." Counter staff serve both lines but the Avis line progressed far faster. Once at the counter the rep. was very friendly and helpful. No major issues once departing the airport although given Denver in the winter with a bulk of these vehicles headed to the mounts an ice scraper would have been helpful.
Pros: The car itself was nice. No issues with it.
Cons: The pick up and drop off processes were terrible. Took 30 minutes after waiting in line and speaking to the staff member for the car to be brought out. The drop off was unclear and confusing. Not enough staff, lighting, signs, etc.
Cons: took about an hour to check in - long line - few attendants
Pros: The car was nice
Cons: Staff was rude and the website claimed i could use a debit card then they refused my debit card. Fix your site. This was so frustrating that i probably won’t use Payless again
Pros: Staff (Mary) was very friendly and helpful!!
Cons: Check engine light came on and windshield wipers didn’t work in a Colorado snow storm. Seriously unsafe.
Pros: Staff at front desk kind and friendly.
Cons: Could not contact front desk and kept getting rolled to customer service and told to basically spend my day calling since I had to talk to someone at the front desk for my issue. Never spoke to front desk after calling at least 40 times..no exaggeration. Customer service sucked!
Pros: The car was clean
Cons: The pick up line was ridiculously long and took forever to get a car and drop off felt rushed like cattle
Cons: There was an extremely long line for pick up. The entire process took close to two hours, which caused me to miss an appointment. Terrible experience.
Cons: Rude customer service and long waiting lines
Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type from Payless in Denver.
Payless has 1 rental location in Denver. Take a look at our Payless rental location map to find the best rental cars near you.
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