Book Avis car rentals in Denver

Pros: Customer service was rude and had bad attitude

Cons: Long lines. Slow to provide car. Car smells of smoke.

Pros: Nothing! They Stranded me and my son and could care less

Cons: Avis allowed me to use my debit card for a deposit two-three times before. They wouldn’t allow it this time and wouldn’t get a supervisor either. The lady was rude and could care less! I was only needing to go 75 miles with a drop off at the local airport as soon as a few hours later. Their policy to not allow “in state” people to use a debit card that have an in state license is ridiculous. That info would have been nice to have before I got turned away! I would have looked at other rental agencies.

Pros: Expedite return

Cons: Check in

Pros: That we eventually received a vehicle.

Cons: Reservation was supposed to be booked for Denver airport but after 3 hrs in line at AVIS discovered rental was for another location that was closed. Agent was able to secure a car at 4x the cost. Should have crossed checked the pickup address but the lack of transparency on the Kayak site is largely to blame. If the initial search is for Denver airport the that is what should be presented. I will never book through Kayak again.

Pros: Staff was polite and friendly

Cons: Car was filthy inside and outside, covered in hail damage

Pros: Easy drop off

Cons: The reservation was accidentally made at downtown but was supposed to be at the airport. When I arrived the agent said he would be able to switch the reservation and "take care of everything". I had to pay a little more, which was not ideal but tolerable. Three days after I picked up the vehicle I got an email from Avis saying they were going to charge me $50 "no show" fee. I called Avis helpline and it took over 1.5 hrs on the phone to correct the problem. Why I had to wait on hold for 30 min for a supervisor to fix the situation is beyond my comprehension.

Pros: Staff was friendly but seriously under staffed and not prepared for the volume of people trying to get there rentals

Cons: Everything

Pros: Nothing

Cons: The rental experience at Denver airport was terrible. The wait time to get the car was 4.5 hours. Due to long wait we could not make it our destination in time and had to pay for an extra night for hotel at the airport. Even after getting the car we found out next day that the third row seat wasn’t stretching back properly or folding up in the SUV which was a safety issue for us with 2 carseats for kids. When we told them about it the response was that they didn’t have another car due to busy weekend and couldn’t do anything. The response rate at the counter or phone is very cut and dry as well as super slow. I will never rent with Avis or any of the affiliated sister companies. I will not recommend Avis to anyone as well. With the experience we had I would expect a full refund but the way Avis runs their business I am not even expecting a response at the this point.