Book Budget car rentals in Philadelphia

Reviews for Budget in Philadelphia

Recent reviews

Traveler rating

Excellent

49

Good

35

Okay

47

Mediocre

64

Poor

3

Find reviews that mention:

get the carcar smelled

car was cleancustomer service

car availablenext day

returned the carcar was dirty

pick up and dropcredit card

friendly staffnever rent

6.0

I did get a last minute rental… The car was a keep, it was supposed to be. Jaguar SUV or equivalent. The condition of the vehicle was not good. Front passenger tire did not have integrity. It kept loosing air. Also the vehicle did not seem to have reliable shocks/struts….unstable.Reviewed 2022 Aug 07

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10.0

Pick up was low staffed.Reviewed 2022 Aug 02

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6.0

Pick up was a nightmare. We walked in and we were the only customers. Got our contract signed pretty quickly and just had to wait for the car which would be brought to the front of the building. It took about an hour+ to get the car. We then wait in line to leave with the car because they are so slow at letting people out of the gate with the cars. We are finally at the front of the line of cars and drive up to the gate to leave, and the lady says someone on their end goofed up because it says we are returning the car on the same day in the computer. We have to back up and park, go in, and wait another 30+ minutes to get the mistake fixed. Then we had to wait in the line of cars again to leave. I’m not sure if they were having an off day or what, but there were many upset customers in the building that day. The car was fine and the return process was a breeze. I just don’t think we will try them again because we had such a bad experience at pick up which delayed our travel by at least 2 hours.Reviewed 2022 Jul 14

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10.0

Both the lady driving the shuttle and at the counter was extremely nice and personable.Reviewed 2022 Jul 12

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2.0

Pickup was so slow. Took 45 minutes. Maintenance needed light was on in the car, AC did not work great.Reviewed 2022 Jun 28

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4.0

It took over an hour to pickup the car. The return at Cape May was amazing.Reviewed 2022 Jun 13

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2.0

The staff at budget was rude, impatient, and I engaged with all the customers. I witnessed several really unprofessional interactions that were concerning. They were apathetic towards me and I felt rushed out. My car had a strange smell and I didn’t have time to set my GPS or get situated with how to drive it, I was rushed because they just pulled the cars up like valet and expected people to jump in and drive. I had so much anxiety about dropping it off but thankfully could just pull up and leave it. I was not reassured about that, either. It was a terrible experience - I would never go there againReviewed 2022 Jun 12

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2.0

Booked with kayak where drop off was on Monday memorial day. When I arrived to pick up the car I was told that it's closed on Monday so I'd either have to drop off the car on Sunday or Tuesday, but the cost would be adjusted based on the current rates. Even the manager claimed they were unable to allow me to drop it off on Tuesday for the same price. I had to call the agency's customer service number to get anyone to accommodate and honor my reservationReviewed 2022 May 31

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2.0

This location was weird. Staff were in street clothes; no uniform or uniformity. I wasn’t told what kind of car I was assigned just that it was on the second floor of the parking garage. I wasn’t instructed how to get to the second floor of the parking garage where the car was located. I was told I’d need a ticket to get out but since they weren’t able to provide one, I’d just need to let the security guard know so they’d let me out. And I was instructed upon returning the car to bring the ticket from entering the garage and to take a picture of the mileage and fuel level so that they could use that instead of going to check themselves. I would only rent from here again if it was the only location left to rent a car from in the entire city.Reviewed 2022 May 30

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2.0

They didn’t have a car when we arrived and had to wait until the next morning to get one. And then they charged us $125 for cleaning two weeks after we returned the car - no mention of the car being filthy when we returned it, no email notification, just a charge that randomly showed up on the credit card. They claimed there was sand in the car but there’s no way that was true since we hadn’t been near any place with sand.Reviewed 2022 Apr 17

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10.0

I think this was a pass around car licensed in Texas, with about 30,000 miles. Tires were very loud, and some weird vibrations at times causing some things to rattle. I am not that familiar with Mustang's so don't know if these are normal for this car or it has some tire issues. I still drove it for about 700 miles.Reviewed 2022 Mar 25

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2.0

Never got the rental because no one never answered thier phone to make sure I was able to get a car for one way! It was my way home from the airport.Reviewed 2022 Mar 14

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• What is the most popular rental car from Budget in Philadelphia?

  Premium (Honda Pilot or similar) is the most frequently booked rental car type from Budget in Philadelphia.

• How many car rental locations does Budget have in Philadelphia?

  Budget has 7 rental locations in Philadelphia. Take a look at our Budget rental location map to find the best rental cars near you.

• Does Budget have a car rental location at the airport: Philadelphia airport (PHL)?

  Yes

• Does Budget offer shuttle or airport pick-up services from Philadelphia airport (PHL)?

  Yes