Pros: Susan was fantastic. I am handicapped and she made the whole rental process smooth and easy. She made sure that I was happy with my car.
Cons: I can honestly say everything was great and they had the best weekly rate.
Pros: Very convenient service. The counter staff were super friendly. The shuttle driver was professional and mentioned he has a great boss.
Cons: Great price and super convenient.
Pros: There were no staff. There was no shuttle. No one answered the phone. I finally got some central office which sent me to the Budget rent-a car office which said it did not deal with Payless.
Cons: Everything. In the absence of the promised rental car from Payless I had to rent one from Avis. I was lucky to get that and avoid a completely useless trip.
Pros: Never again
Cons: You get what you pay for. Old and dirty cars that are not road worthy. Worst shuttle bus service. Would not use or recommend this company.
Pros: It was a horrible experience, once we arrived at the airport in PA international the shuttle came to pick me and my group up. We flew from California and as the shuttle pulled up the man stated they are closed and there is no more vehicle on the lot? At this point I was angry, we had a confirmation number and the time we were told to pick of the car and yet we were left stranded in a unknown city. I could say there is nothing I was happy with there was no service provided to me or given to me just left there to look for alternative options now. I will never used this company again.
Cons: A call would have been nice, a email could have been provided to let us know there was some kind of issue. There was no course of action to reach out to me to let me know there was no car or they where closed. It is a bad experience over all and I would not recommend this company to anyone.
Pros: Check in was quick staff friendly.
Cons: Did not notice until I was on the road that the car was on empty. Tried to stop and get gas and the tank cover would not unlock. I had to drive back to trade the car in. I feel like this car should never have been rented out in this condition but it was the only one on the lot.
Pros: Staff was very friendly and knowledgeable. Very good service.
Cons: Nothing really except maybe being closer to the airport,
Pros: Staff was polite
Cons: The upfront cost did not include liability insurance necessary for the trip, increasing the subtotal significantly. Also, the car tires were deflated, one significantly and dangerously low. I refilled it but it kept dropping. The gas tank was not full upon car pickup. Drop off location changes after 4 pm and a new location was hard to locate, as the address provided did not correspond to the exact location. The car wasn't cleaned sufficiently.
Pros: The car was fine, and once I was finally in it.
Cons: The airport shuttle. There was no information on my reservation or in the airport rental car shuttle waiting area letting Payless customers know that you need to phone the local office for a pick up. The only way this information was found out was after all the other rental car company shuttles went by numerous times - that I stopped one and asked about Payless. They said I had to call - then I had to google the phone number. Once in the office - I needed to repeat every detail of information that was already on my reservation - i.e. phone number, email address, credit card, etc. (This was a prepaid reservation). Then the car wasn't ready - I had to wait another 15 minutes. The whole process took over an hour. On the return, my flight was changed so I asked if it would be OK to keep the car for another hour or two - they said yes for $35. I declined and spent two additional hours at the airport.
Pros: It was the cheapest option.
Cons: I wish Payless told their guests that they have to call the office when their plane lands and they want a shuttle to their car. I waited 45 minutes for the shuttle to arrive, in Philadelphia in New Year’s Eve. I have never rented a car and had to call for a shuttle. EVERY OTHER car rental agency had shuttles running.
Full-size (Ford Mustang Convertible or similar) is the most frequently booked rental car type from Payless in Philadelphia.
Payless has 2 rental locations in Philadelphia. Take a look at our Payless rental location map to find the best rental cars near you.