Book Hertz car rentals in Philadelphia

Reviews for Hertz in Philadelphia

Recent reviews

Traveler rating

Wonderful

46

Very good

22

Good

6

Okay

18

Fair

7

Mediocre

0

Poor

174

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pick up the carlocation was closed

car was cleanwrong location

car availablegreat experience

rented a carcustomer service

friendly staffnever rent

pick up and dropcredit card

4.0

Washer solvent for windshield needed refil.....car was dirty inside and out.. not good.Reviewed 2024 Oct 08

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8.0

Check in was quick and smooth. Returns area was understaffed. One person doing the mid-morning returns. Longer than expected wait.Reviewed 2024 Oct 08

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10.0

Pick up at 12: Am was good and fast. Wanted to try out the car it was new to the market so I got that and it had the leg room I needed. On my return it was an older woman who did her best and because I had a foot protector asked if I needed a ride to the airport. I took the shuttle but she really cared and had already asked. Car was clean and in great shape.Reviewed 2024 Sept 09

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2.0

One week prior to my scheduled pick up time I received a call from the pick up location stating I needed to call the 800 number to cancel my reservation because they would not have a car ready for me. I did not cancel my reservation as I received numerous other emails confirming my vehicle would be ready. I picked up my vehicle and it was equipt with a feature called UVO, a subscription based service, which was not activated. Every 5-10 minutes while driving the radio would turn off as it attempted to connect to the UVO system. After returning the vehicle I started getting charged for numerous fees and add one that were never discussed at the time of checkout. I will never rent from Hertz again.Reviewed 2024 Sept 04

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2.0

They had incorrect duplicate order that messed up my entire booking process. They then gave me the wrong car. Charged me for a full tank even though the car was 1/3 full. Had wrong mileage. When I dropped off, they tried to retroactively change my daily rate, increasing by 30%. Absolutely awful experience.Reviewed 2024 Apr 15

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2.0

Customer service was not good. At pickup, customer service representative made it seem like I was required to have the insurance. I thought I had paid for everything up front then all of a sudden I have another $167 in insurance. It was very confusing. I will not be using Hertz again due to the fact it seemed like they were trying to get every cent out of you instead of working with you to give you a good car experience. If you pay ahead online they should not be trying to sell you more stuff at pickup that you don't need.Reviewed 2024 Apr 09

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10.0

All peoples involved were extremely courteous friendly and eager to help. No wonder Philadelphia is known as the city of brotherly love.Reviewed 2023 Dec 01

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10.0

It was fast, easy, and stress free.Reviewed 2023 Nov 28

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2.0

Single worst car rental experience I have had. I’ve tried to rent from this location multiple times, multiple confirmed prepaid bookings. This is the first time they have had a car. The people working here have never heard of customer service. They answer personal phone calls during helping customers, lie to customers faces, and walk away from you in the middle of trying to get your car and return your car. I have never seen anything like this Hertz location. Shocked they are allowed to operate.Reviewed 2023 Nov 28

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2.0

There was no cars availableReviewed 2023 Nov 28

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2.0

Because they computer was down I had to wait 2 hours when I had a reservation. Then they gave me an “upgrade” of an EV, but no instructions about why that meant. Just rushed me through the process to get me out of there. I wound up spending more on charging the car than renting it. Not to mention the hours of time I lost trying to find places to charge, stations that were out of order, the six apps I had to download to my phone, and the actual hours I wasted charging the car instead of spending time with my family - the reason I rented the vehicle in the first place. When I told them I was upset they said there was nothing they could do until the rental was over. Now I have to wait 5-7 days to see IF I can get a refund. The Hertz location was in a cold parking garage with benches and 3 inch bulletproof glass so I couldn’t hear half the things they were talking about. Worst rental experience I’ve ever had. I’ll take the train next time. This was horrible.Reviewed 2023 Nov 14

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8.0

Everything was fairly smooth. I didn’t get a comprehensive explanation of the EV that ended up being my rental, but I figured most things out. Staff was friendly.Reviewed 2023 Nov 06

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• What is the best location for me to pick up my car rental in Philadelphia?

  A great reason to book Hertz car rentals in Philadelphia is that Hertz offers so many different locations throughout the Philadelphia area to rent a car. For travelers who have already arrived in the Philadelphia area but then decide they want to rent a car, there are four different locations throughout the Philadelphia area where they can pick up a vehicle, including right in the downtown Philadelphia area, one in the Elmwood Park neighborhood, as well as one location north of downtown Philadelphia in the Wynnefield Heights neighborhood.

• What type of parking can I expect for my rental car in the downtown Philadelphia area?

  One of the best things about driving a rental car in the downtown Philadelphia area is that the city offers plenty of metered parking available throughout the downtown location. One of the added benefits of using these parking meters is that the city provides a method to pay for parking meters using an app on your smartphone. If you plan on staying longer in the downtown area, a good suggestion would be to utilize one of the many parking garages and surface lots you'll find in the downtown area. This lets you enjoy the entire experience of Philadelphia without having to worry about moving your rental car because your meter expires.

• What are some good choices for day trips in my rental car from Philadelphia?

  One of the best reasons to book Hertz car rentals in Philadelphia is because there are so many unique places you can make a day trip to from the Philadelphia area. Some of the best sites you can visit in your rental car include the sister cities of Lambertville, New Jersey and New Hope, Pennsylvania, the Gettysburg National Military Park, Pennsylvania Dutch country, and you can even make a longer trip to visit the nation's capital in Washington D.C.

• What is the most popular rental car from Hertz in Philadelphia?

  Full-size (Chevrolet Tahoe or similar) is the most frequently booked rental car type from Hertz in Philadelphia.

• How many car rental locations does Hertz have in Philadelphia?

  Hertz has 21 rental locations in Philadelphia. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Philadelphia airport (PHL)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Philadelphia airport (PHL)?

  Yes