Guest reviews
Overall rating
7.1
Good
Based on 270 reviews
Cleanliness
7.4
Comfort
7.3
Pick-up/Drop-off
6.9
Value for money
6.9
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Pros
"Staff was friendly and accommodating."
(in 1049 reviews)
"We had a great experience."
(in 361 reviews)
"Customer service was friendly and helpful"
(in 389 reviews)
Cons
"I will never use dollar again."
(in 256 reviews)
"The customer service was bad."
(in 326 reviews)
"The car conditions were terrible."
(in 2963 reviews)
Recent reviews
Traveler rating
54
23
27
16
26
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
compact car
great car
car available
easy drop
friendly staff
great value
quick and easy
great price
great experience
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9.6
Pros: Friendly staff easy access to vehicle
review from
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4.8
Cons: The car was 4 years old with high mileage. Junk...
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2.0
Cons: I had a reservation that was not honored. My family of 5 was stuck in Philadelphia Airport at 10:30pm looking for a rental car.
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2.0
Pros: Absolutely nothing.
review from
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6.8
Pros: Price of the rental
Cons: Drop off required you to go into the building and the associate had to process the check out, other car rental companies do not do this, they just have you drop the car off outside
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7.6
Pros: shuttle did not come automatically after drop off. we waited 20 min then someone asked if we needed a shuttle. why wouldn't it just be doing rounds?
Cons: car smelled overbearing of bad air freshener to cover up cigarette smoke. terrible and nauseating. Start charging 1k for people who smoke in the cars!
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6.8
Pros: The st0aff was super friendly
Cons: Reserved a Dodge ram a week prior to picking up rental because I needed a truck. Ended up with an suv because there were no trucks.
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4.0
Pros: The car itself was fine
Cons: The employees were completely disinterested. Service was bad. I asked for a fast pass but it wasn’t provided. I never received an email receipt as promised. If the desk employees are an indication of the level of service dollar provides, I am sure the car did not receive enhanced cleaning. Avoid Dollar/Thrifty!
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5.2
Pros: The staff was not friendly but dropped off was easy.
Cons: Better customers service.
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2.0
Cons: Take care of your customers to the highest level
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8.4
Pros: Drop-off super easy and staff was helpful!
Cons: Was sold EZ pass but then staff forgot to give it to me.. Got refunded at drop-off
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2.0
Cons: Not what I reserved not the price was charged for fuel that I prepaid but I was worried we didn’t have enough to get back to airport so we bought gas I wasn’t informed that you don’t get it refunded. On pickup of the car the man who was in the checkout shack was no where to be seen then he popped his head up his pants were undone in front of my kids. Will never again rent from Dollar
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Where can I find Dollar car rentals in Philadelphia?
Top tips for renting a car from Dollar in Philadelphia
- 25% of our users found rental cars from Dollar in Philadelphia for ₪168 or less
- Economy rental cars from Dollar in Philadelphia are around 51% cheaper than other car types, on average
FAQs about renting a car from Dollar in Philadelphia
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Does Dollar offer shuttle or airport pick-up services from Philadelphia airport (PHL)?
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