Book Dollar car rentals in Philadelphia

Reviews for Dollar in Philadelphia

Recent reviews

Traveler rating

Excellent

47

Good

20

Okay

33

Mediocre

48

Poor

13

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car was cleancustomer service

car i reservedgreat value

get the carnever rent

rented the cargreat experience

great pricepick up and drop

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2.0

PHL Airport location has no phone number and didn’t have a vehicle ready for me. The one I got was overdue for an oil change and had tread separation on a recently replaced tire. The vehicle wobbled & shook terribly during the 90 minute drive in the middle if the night to our residence. The roadside assistance rep gave 2 options; 1) pay to have the spare put on and drive back to the PHL location to swap vehicles but since they don’t have a phone there is no guarantee a vehicle is available. 2) pay for a new tire and bring the receipt to PHL for a refund. They wouldn’t email a confirmation on this though so I was suspicious. Sure enough, the manager acted like it was an unheard of solution and said the tire was my responsibility. Never again will I rent from Dollar.Reviewed 2022 Aug 07

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2.0

They were out of cars when I arrived. Only one staff member, David, was helpful. The rest didn’t seem to care and told me to come back in the morning. They couldn’t get a car for me from Hertz because the gate closed right after we arrived in the shuttle.Reviewed 2022 May 23

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2.0

There was about 15 people in line to pick up and it took an hour and 20 minutes to get through the line with four people working. Also there was a guy working in the Members Only area that never bothered to take a single person to help. Then they try to put me in a Toyota and Call it a luxury car off. But I paid another upgrade to get an Infiniti with almost 50,000 miles. Finally I asked for a Toyota tundra truck that looked slightly newer and that was fine. The guy told me when I ask by the way it was so long in the cars were so rough, that’s what you get when you go to dollar or thrifty. By the way it wasn’t cheaper it just “looked”like they had the car I wanted Totally disappointed PS it takes approx 20 min for the van to arrive and pick you up. Saw the hertz and others 3 times in the same wait timeReviewed 2022 May 09

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6.0

Counter clerk was extremely rude and brusque.Reviewed 2022 Apr 26

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4.0

Way too much back up at the counter, log weight for vehicles to come out of the parking lot after being refueled/recleaned for the next customers. Vehicle was fine, wait was just aggravatingReviewed 2022 Apr 25

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6.0

The customer service reps are helpful but very uptight and non friendly. Doesn’t hurt to 😀Reviewed 2022 Apr 14

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2.0

Need better customer service at the location. No inventory even though reservation was confirmed by kayak. Charged upgrade fee because they could not provide me van as per my booking.Reviewed 2022 Apr 05

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8.0

I did not get a confirmation receipt, and the car smelled like smoke. But overall good experience!Reviewed 2022 Apr 04

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8.0

Nice crew at the counterReviewed 2022 Mar 25

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2.0

I hurt my foot a few days before travel so my husband was going to have to drive instead of me and they charged us an additional $13.50 per day because of that. Very poor customer service. Like I was not already going through enough having a broken foot but then charging me additional money for that is ridiculousReviewed 2022 Mar 15

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4.0

Car and price were fine. Pickup and delivery to terminal in PHL was very slow compared to others. I was unable to fill with gas. I drove a total of 151 miles and was charged $63.00 for gas. $9.99 x 16.6 gallon tank. Actual should have been $3.75 x 6 gallons +$22.50. Because of those items I will not rent from Dollar at PHL again. I will pay more from a different company.Reviewed 2022 Feb 23

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2.0

Desk agent used very deceptive sales practices. Was less of a customer service experience and more so 10 minutes of her trying to trick me into getting extras I don’t need. She flat out said buying pre-paid gas is cheaper (it’s not, at all), said I need an easy pass if I’m going through tolls, so I got it, then later questioned the price (somewhere around $15-18 PER DAY, plus the toll fees) so I said never mind on that and she seemed annoyed, then she presented insurance as necessary and only gave me options to buy it (i.e. “which of these insurance options will you be selecting today?”) On top of all of this, she was condescending and rude.Reviewed 2022 Feb 01

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• How much does it cost to rent a car from Dollar in Philadelphia?

  On average a rental car from Dollar in Philadelphia costs ₪182 per day.

• What is the most popular rental car from Dollar in Philadelphia?

  Premium (Honda Pilot or similar) is the most frequently booked rental car type from Dollar in Philadelphia.

• How many car rental locations does Dollar have in Philadelphia?

  Dollar has 1 rental location in Philadelphia. Take a look at our Dollar rental location map to find the best rental cars near you.

• Does Dollar have a car rental location at the airport: Philadelphia airport (PHL)?

  Yes

• Does Dollar offer shuttle or airport pick-up services from Philadelphia airport (PHL)?

  Yes