Pros: Staff was friendly and service was quick
Cons: Needed to put air in my tires & the engine light was on which bothered me. I called an the woman said it was fine
Cons: I paid for my car ahead of time but still ending up paying more at the counter. I wasn’t given even close to the car that I requested. All said and done, I ended up paying almost double than what I originally thought for a car that I didn’t want. Won’t go here again
Pros: Drop off was easy
Cons: I was charged an extra $105 on top of the amount I had pre-paid to get the car. That shouldn’t have happened.
Cons: After reservation was made, got to the counter to get car and had to show insurance card which we keep in the car we own at home. Wanted $181 extra dollars to get a car. Terrible start to our vacation. Took shuttle back to the airport and got a car from Dollar with no issue.
Pros: drop off was easy
Cons: when I went to pick up the car, I was hit with an extra $150 for declining their insurance extras. The car windshield was very dirty & the antenna was torn off. Although a non-smoker car, there was burn hole in the passenger seat. I didn't expect a new car but this was a bad experience. I was annoyed and it was dark so I didn't notice this until I was on the road or the next morning.
Pros: Price, but there was a hidden cost of 2.5 hours of my vacation time.
Cons: I waited in line 2.5 hours to pick up my car, along with 15-20 other unhappy customers. Not once did the 2 representatives at the under-staffed counter apologize, or even acknowledge the customers waiting in line. In fact, one customer asked why it was taking so long and the representative’s response was “If you talk like that, you’ll get thrown out of here.” During the 2.5 hour wait, Several families with young children left the line and the building , walking away from their reservations, to go find a different car rental agency. Once I finally made it to the counter, the representative tried to up sell insurance using fear tactics. I have never experienced anything like this at a car rental agency. I will never use this company again. It’s a highly unpleasant way to begin a vacation.
Cons: A better upfront Sunpass disclosure. We spent $60 or so for a 6 day Sunpass and spent less than $20 in fees for travel.
Pros: When I went to pick up the car, it was rented for the following week. They did not have a car for me at the time so I cancelled the reservation. Now they do not want to refund my payment.
Cons: If there is in fact a no-refund policy I was never made aware of it when I rented from you.
Pros: Drop off took less than 5 minutes. That was the most efficient process I have experienced from a rental car agency.
Cons: The vehicle had more cosmetic damage than is typical (rear bumper,) but nothing that would be a problem.
Pros: The business was clean and the staff was friendly. I liked that they didn't force me to get a sunpass and allowed me to use my own. They also explained all the charges and didn't request a huge deposit, which other do even for Florida residents. The car was clean and and the steering wheel covered in plastic just made me feel more comfortable that it had been sanitized. The car had some scratches and dents, but they sent me via email the inspection report and everything matched, so I felt happy that I didn't have to worry about justifying the condition when i returned it. I will definitely rent from Economy again.
Cons: Maybe send me via email the additional charges I had to consider, but in general it was a good experience and I have no complaints.
Pros: Dropping it off was the only thing we liked about this rental.
Cons: We specifically went with KAYAK/Economy Rent a Car. The car we got was NOT even close to what we signed up for. We questioned this while we were doing the paperwork and the gentleman helping us did not even try to work with us all he said was Economy didn't even have the car we signed up for in their fleet. toss us the keys and walked away. My wife and I will NEVER NEVER rent from KAYAK/Economy Rent a Car again.
Standard (Hyundai Santa Fe or similar) is the most frequently booked rental car type from Economy Rent a Car in Fort Lauderdale.
Economy Rent a Car has 3 rental locations in Fort Lauderdale. Take a look at our Economy Rent a Car rental location map to find the best rental cars near you.