4.0
The wait line at the counter to pick up the vehicle was over an hour wait. Payless shares a desk with Avis at Ft Lauderdale airport which was a surprise.Reviewed 2023 Apr 15
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8.0
Took long time to get paperwork done due to only one person at the counterReviewed 2023 Mar 05
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4.0
Car shook over 50 mph. Called CS few times. Not much we could do. Returned and noted to Orlando staff of problems encountered over the trip (poss brakes, alignment, tire issues etc) No Car fluidReviewed 2023 Feb 26
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2.0
Everything was a terrible experience.Reviewed 2023 Jan 02
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10.0
My check out agent was excellent. More Agents were needed at the Front Desk for check out.Reviewed 2022 Dec 29
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2.0
When we finally found the counter at the airport, it had a sign to go to Avis. There was no one to help us with our reservation, so we booked with Avis instead. Don't think we'll ever use Kayak again.Reviewed 2022 Mar 27
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8.0
East process for drop off and pick up!Reviewed 2021 Dec 31
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2.0
DO NOT TRUST PAYLESS!! They canceled our reservation the night before pick up and did not have a replacement for us! There was no one at the desk when we arrived at the airport! We were stuck trying to find a replacement and ended up paying twice the amount!!Reviewed 2021 Nov 28
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10.0
The staff really goes above and beyond to help!!Reviewed 2021 Oct 03
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4.0
Pros:I didn't mind the car I received.Cons:Everything could have been better starting with the staff. Payless & Avis have the same line and once I got to the counter, the person told me to wait over by some pole and the 'payless' person would help me. From that point on, it only got worse. All staff members were passing me to another person and they would do the same. No friendly faces, no Hello's, nothing!! Almost an hour later, I get to the car. It was wet like it was washed but there was bird droppings all over the car still and numerous scratches. No one was there to make note that these scratches were on car, now I am waiting for someone to charge me. I truly want to speak to someone from Payless and ask for a partial refund for my horrible treatment. I will not use this company again, I would happily pay an extra $75 just to be treated in a kind manner.Reviewed 2021 Jun 18
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10.0
was a very good experience.Reviewed 2021 Jun 18
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2.0
Pros:Easy drop offCons:I had scheduled the car for noon, when I arrived at the rental counter at 12:15 they told me the car wouldn’t be ready for 20 minutes. I waited an hour before the car was finally ready at 1:15. When finally getting the car the worker asked if I wanted to pay for a sun pass unlimited pass and for gas. I declined both which he then continued to ask two more times until I felt like I couldn’t say no and agreed to both. I paid $12 for the sun pass when I only went through two tolls, and paid for a full tank of gas when I used less than half of a tank. When I finally got in the car it smelt very strongly of cigarettes. Disappointing and over priced experience overall.Reviewed 2021 Apr 20
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