8.0
Employee was nice. Car was not washedReviewed 2025 Aug 18
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8.0
Other than the car being dirty on the outside. The experience was I suspectedReviewed 2025 May 09
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2.0
I couldn’t make my trip and instead of reimbursing your customers, you made me pay double. I’ll never use this crappy service again. Everyone should be aware of this service. I will for sure be blasting this joke of a service on the internetReviewed 2025 Apr 12
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2.0
It was a total mess. They didn’t have the car at Fort Lauderdale so I had to take one car to Miami to get the other car and then was overcharged on all of it.Reviewed 2025 Apr 08
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2.0
My tire blew on the express lane of the interstate without hitting anything and after talking to 8 incompetent Budget employees from Roadside assistance and the special rental place, Budget ultimately canceled my assistance as the situation was deemed unsafe (for them, but apparently fine for me) and left me to figure out on my own how to get somewhere safe. I was stranded for 2.5 hours, then had to drive out of my way to swap the car and waited another hour to do that despite being told I would not have stand in line and they would ensure a car was ready for me…and I received no compensation/discount for my horrific experience. Worst customer service and rental experience ever!!!! I will never rent from Budget again regardless of the cost.Reviewed 2025 Mar 20
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2.0
First car picked up at airport had a maintenance light flashing after I packed it up and turned on ignition. Had to unpack it go back to the desk (booth in garage couldn’t help), had to wait for agent, no apology, new car assigned, pack it up, go to leave, security can’t clear the car to leave, old car is still assigned to me, have to go back the booth in the garage. Ladies at booth try to correct but can’t, have to get another person who after another 10 minutes finally clears the car for release and I can go — a full hour after I first attempted to leave the garage! Budget at the airport said to contact customer service about any compensation. Customer service was worse, 30+ minute hold times on three separate calls, nothing they could do, said take it up with the counter at the drop off location. On drop off, they said there was nothing they could do, call Customer Service. How about I simply NEVER RENT WITH BUDGET AGAIN!Reviewed 2025 Mar 20
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10.0
The Budget rental was a great experience. The lady at the counter was friendly and helpful and helped me get the paperwork taken care of. Every state has different rules and regulations which she understood and explained. The car had about 30 K miles so it had a ding or two that she pointed out to me without me having to closely inspect the car. It was a nice experience with very little stress. Thank you Upon return, the employee at the counter was helpful and pleasant. No questions with the return and was notified by E-mail that no issues were found when returning the car. Help with transportation to our final destination in Ft. Lauderdale. Thank you again for a pleasant experience.Reviewed 2025 Mar 16
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8.0
ExcellentReviewed 2025 Mar 13
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4.0
Didnt have vehicle I rented. Had to take 2 separate vehicles. Not convenient at allReviewed 2025 Feb 22
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4.0
Budget employees do not like their jobs.Reviewed 2025 Feb 07
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10.0
My experience was great, great customer service, no long wait time for my car, and the return went as smoothly as the rental. I give you guys ⭐️⭐️⭐️⭐️⭐️Reviewed 2024 Dec 30
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10.0
It was great experience all aroundReviewed 2024 Nov 24
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