Book Ace car rentals in Fort Lauderdale

Reviews for Ace in Fort Lauderdale

Recent reviews

Traveler rating

Wonderful

32

Very good

17

Good

6

Okay

17

Fair

2

Mediocre

0

Poor

45

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get the carcar was dirty

car was cleanshuttle from the airport

car availablecar insurance

great pricenever rent

friendly staffper day

customer service

2.0

My reservation was cancelled by the time I got to Florida. They did not have car for the previous cancelled reservation and they wanted to charge about 700 for a bigger car.. this is very disturbing the way this car rentals do business in Florida. I would not do any reservation with this company.Reviewed 2023 Aug 10

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4.0

When I picked the car up the tire pressure light was on. I informed the lot attendant about the issue. He took the car and returned and said the problem was resolved. Well on our way to our destination the tire light came back on while we were on the freeway. The tire was totally flat. So I was going to put the spare tire on but no spare tire and no inflator nothing. Please check your rental car to make sure these items are there.Reviewed 2023 Aug 03

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2.0

The line to pickup the car was very long and slow moving and as soon as we got to the front we figured out why. No one was happy with their car and everyone was coming back and trying to switch. We were given a much smaller suv than advertised and told there were no other options. The car didn’t fit all of our suitcases in the trunk so we had to make do with sitting cross cross apple sauce and suitcases at our feet and between the back passengers. The car was also not mechanically sound. A strange noise when running and touchy/squeaky brakes. Ace also added on a $60 fee that was not advertised. I will NEVER usr ace again. It would be well worth it to book a more reputable company and probably the same cost after their extra fees.Reviewed 2023 Jul 28

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2.0

The first car I got the check engine light came on so I had to return it. The second car I got shook violently after 60mph (very dangerous to be on the road). The third and final car smelled like cigarette smoke so badly that an asthmatic passenger couldn’t ride in the car. Then to make it worse my flight got canceled and I was able to get a new flight from a different airport but ACE wouldn’t wave the fee for drop off at a different location. EVEN AFTER ALL THE BAD AND DANGEROUS VEHICLES!! So no I will never give ACE anymore of my money and I have proof of all the issues.Reviewed 2023 Jul 14

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6.0

Office was supposed to open at 7am no one was there until 7:15. They had me pack the van (pick up and drop off) and offered no assistance. Price was good.Reviewed 2023 Jul 04

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2.0

Poor experience, Review fine print, not unlimited miles per local renters, also review paperwork to state correct miles. Employees seem not to care about customer service.Reviewed 2023 Jul 02

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4.0

Good price, but I picked the car very early in the morning, it was dark and couldn’t see the interior well, this car was filthy, dirty seats, very unpleasant!, I purchased fabric cleaner and cleaned it myself as I did not had time to return the car… It also had a lot of dents and even a small crash on the side… If you don’t care about these then it is q great deal.Reviewed 2023 Jun 20

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10.0

Excellent.Reviewed 2023 Jun 08

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10.0

PriceReviewed 2023 Jun 05

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6.0

I ended up being charged more than double the original quoted price. They required me to add a daily insurance fee of $15 plus tax per day and a tolling fee of $60 plus tax for the five day rental. I repeatedly asked if there were options to 1. Not buy insurance, or 2. Pay the tolls individually, which would have cost less than $5. Nope. Those weren't options. Neither was there an option to see any printed material about what the insurance actually bought, such as an insurance contract. So I was stuck with a much higher bill than originally promised when I reserved, and I wasn't really sure what, if anything, I was paying for.Reviewed 2023 Jun 05

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4.0

Staff was not friendly AT ALL....didn't talk, didn't tell me what I was asked to sign, I had to ask her........ALL staff is VERY unfriendly and VERY unhelpful. Worthless!Reviewed 2023 Jun 02

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2.0

Absolutely much, much better "basic" customer service when picking up vehicle. Terrible this time around.Reviewed 2023 May 31

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• What is the most popular rental car from Ace in Fort Lauderdale?

  Full-size (Toyota Camry or similar) is the most frequently booked rental car type from Ace in Fort Lauderdale.

• How many car rental locations does Ace have in Fort Lauderdale?

  Ace has 1 rental location in Fort Lauderdale. Take a look at our Ace rental location map to find the best rental cars near you.

• Does Ace have a car rental location at the airport: Fort Lauderdale airport (FLL)?

  Yes

• Does Ace offer shuttle or airport pick-up services from Fort Lauderdale airport (FLL)?

  Yes