Pros: Everything was good the car, was a typical rental with a some cosmetic damages, but nothing to make the experience any worse. Overall good car, good service.
Cons: The gentleman I dealt with when picking up the car was not in the best of moods and had a little attitude. That's my only complaint.
Pros: My flight got changed by the airlines and fox would not hold my car til I got in so i went from a 300 bill to 1000 bill with a differant rental company.
Cons: once you make a reservation that can should be on hold for 24 hours no matter what. these companies over book and dont care.
Pros: Couldn't beat the price for a week-long rental.
Cons: Waited for over 2 hours just to pick up the car. Desk staff was unbelievably rude to customers (not just me) - probably due to the lack of people working and all the customers being angry about waiting so long. Not a single other car rental company in the building had a line like Fox did. You pick any car you want out of whatever section they assign you and then fill out your paperwork with information about the car yourself. The whole experience was just... weird. We intentionally planned our trip so that we would have the afternoon to explore and instead there was just enough time to eat dinner and go to bed. Will not be renting from Fox again.
Pros: The car was the model I booked so that was positive. The price I paid for the rental was reasonable.
Cons: More agents to check customers in would be great, my feeling is they know when you book the car what the scheduled pickup time is. Management should provide staffing for that. The antenna was broken on the car so no radio, also no blue tooth so the 6 hours spent in the car felt longer than it should have. The tires need air a few times which was a pain in the but to find gas stations with air. My feeling is they had this issue for a while as none of the tire had valve stem covers on them. The mini van had a vibration at 70 mph possibly due to the tires. This would not be my first choice for a rental car company moving forward.
Pros: Long wait to pickup and to drop off, car was clean and ran well.
Cons: More staff to help with check in and check out.
Cons: The prices at the end are 50% more as they charge insurance obligatory and plate pass
My reservation was for $426 and paid $608
One hour and 15 min in line to receive the car!
Pros: Staff was ok, though it was really difficult to hear the agent behind the plexiglass barrier as he fast talked through all of the upselling.
Cons: Car selection was limited, and every available choice had noticable dings, scratches and/or dents. I don't care except for the hassle of noting everything so I don't get charged for the damage that was already there.
Cons: 50 minutes on line and forced to take Sun pass for 11.99 a day. Was told I needed it on rt95 which was a lie, cost extra 120 dollars for rental
Pros: The staff was rude, she spoke with me with an attitude of take it or leave it. Overcharged me for another car as I needed to secure the car I paid so much for . I had to upgrade so I would have a car. I ended turning the car a full day ahead since I was concerned about the high cost of keeping it for fear of being overcharged. She was greedy and uncaring about good customer relations for the company
Cons: Courtesy and professionalism
Pros: The estimated price.
Cons: I made the reservation on app. It automatically reserved it for 12noon. When I arrived at 8pm - they had given away my car because I was “late”. Of course they had 0 cars left. I was left to figure it out alone.
Pros: They are the absolute worst
Cons: Paying more money to go elsewhere
Pros: The car was good. It was in great shape for a rental with 22k miles on it.
Location was in the airport (unlike Las Vegas...although that isn't an issue for me as an LV resident renting, but it really mattered here because I was very late -- see gas station comments below)
The garage was good from taking car, checking out at gate and fast, easy return.
Also "good": this rental process only too 2.75 hours from the point at which I got in line to driving away from the gate. How is this "good"? Las Vegas Fox once took 3.25 hours. The bad part of Fox outweighs anything good, though.
Cons: The desk could only get better. It was horrible. I spent more time in line at the desk for a pre-paid car than I did actually DRIVING the car. Fox is notorious for long processing. It's worth paying 25% more with another company. In this case, I probably would have spent less money and time with Uber. IF this review is specifically tagged to Fox at FLL: Plan to get gas 5-10 miles BEFORE you get near the airport. There is no exit "just before" the airport exit and the airport exit IS the airport exit. There are NO GAS STATIONS between or near the exit before you are at the car return, so you have to go through the airport and look for one. Even with my personal Garmin, it took me 30 minutes to get gas and back (thanks in part to a train blocking the first gas station route.) FLL is a super easy airport for returning cars -- if you don't need gas! The closest gas to FLL is 2.4 miles (south, driving on roads, not by helicopter), IF you know where it is and the fastest route. I don't recommend gassing to the north as the train tracks are on the north edge of FLL. The closet gas to FLL off 595 is 10.6 miles Of course, Fox won't tell you these things because they want you to return and pay their penalty price for not filling up. (And "returning empty" is a scam only those who CAN return completely empty can beat!) Finally: I found it odd that in an area where so many people reuse to learn English (my colleague told me on of his uber drivers said he has been here 18 years and doesn't speak English!), Fox had 3 desk agent that spoke no Spanish. Maybe that's a good thing.
Standard (Hyundai Santa Fe or similar) is the most frequently booked rental car type from Fox in Fort Lauderdale.
Fox has 1 rental location in Fort Lauderdale. Take a look at our Fox rental location map to find the best rental cars near you.