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2.0
I was unable to use your services when I landed because of some voucher issue. Had to come out of the pocket on the spot instead of going with the prepaid method. Really big inconvenience coming up with 600+ dollars on the spot for a week long rental.Reviewed 2023 Aug 17
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2.0
They charge me for another day because I was 1 hour late returning the car.Reviewed 2023 Jun 28
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10.0
The manager was Very attentive and accommodating Exceptional service!!!Reviewed 2023 Jun 24
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2.0
I got to their location at 12:45am and they were already closed. My pick up time was 1am, it said they closed at 1am. I had to rent a car from another company or I would have been stuck at the airport until 6amReviewed 2023 Jun 11
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2.0
I am having trouble getting a refund from Sixt. I may have to sue them. No phone number to call. No response to emails. No customer service.Reviewed 2023 Jun 10
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10.0
Alex was very helpful. I appreciate that he was willing to help. When I got into town I was supposed to pick up the car off site away from the airport which I wasn’t aware of. He was able to get me into a car at the airport which was a major convenience.Reviewed 2023 Jun 07
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8.0
The car was brand new and nice, although I waited a long time as the staff had no sense of urgency and there were other staff standing around On the return they just sat and waived me to drive up to the rental office and I kept asking if someone was going to assist me. They 2 employees just sat talking to each other and finally called someone to check in the car.Reviewed 2023 May 24
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4.0
I liked the car. But the pickup experiences and customer service were mostly awful. I was misled into booking the car for the non-airport Ft Lauderdale location, which at any rate was set to close so soon after my arrival that it was doubtful I could have made it there on time. No one warned me about the close timing or the fact that there were 2 locations in Ft Lauderdale and that they might get confused. Worse yet, the different Sixt locations operate as if they're almost entirely independent, meaning that no one was authorized to simply switch my reservation location, even as I was willing to pay extra to do so. I wasted between 8 to 10 hours of my vacation between waiting at Sixt locations, on the phone with Sixt, and driving to and from West Palm Beach because of Sixt's inability to process a simple change. For some reason, the "best solution" they eventually offered me was to pay a premium for a 1-day carryover rental to pick up the remaining 11 days at a different location that was closer to where I was staying. But for some inexplicable reason, I couldn't just get the new agreement over the phone; I still needed to drive 90 minutes roundtrip to West Palm Beach to sign the agreement in person. The wait was excruciatingly long, with just one person working there at the desk and taking forever to process the one person in front of me. And then the most offensive part... The person at the desk upcharged me for liability insurance, claiming that I needed to get it because of Florida law and refusing to let me proceed with the contract, even after I said I didn't want liability insurance or think I needed it. The guy gave me his name and number in case of problems, but when I called later, it was the wrong number. Later, when I complained to Sixt, they reversed the extra insurance charge--appropriately--as I'd independently verified that I in fact was already covered by my insurance and didn't in fact need it. If I wasn't already exhausted from this whole experience, I might have looked into suing Sixt for deceptive practices. The only silver lining to this story is that one Sixt employee on the phone seemed legitimately interested in helping me solve the problem in spite of what I was originally told where insurmountable challenges and the need for me to file paperwork to get my money back. That employee apparently handled it so I didn't need to file the paperwork after all, and I did eventually get the sleazy extra charge refunded. I will definitely pay a premium to avoid Sixt in the future. Not worth the hassle.Reviewed 2023 May 21
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10.0
I will DEFINETLY use SIXT again when renting a car. AWESOME!Reviewed 2023 May 02
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6.0
Originally the vehicle was supposed to be a Toyota Camry, even though there were a large number of vehicles in the lot, the attendant said that the only vehicle they had for me was a Mazda 3 hatchback, After many attempts the only offer was a $10 reduction. Then we drove to Orlando and we contacted SIXT, their support team indicated to visit one of their units in a hotel lobby, there the gentleman was very supportive and offered a Mazda CX 5 SUV, which was more proper as a retired Veteran with a bad back.Reviewed 2023 Apr 30
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2.0
Set up. Sixt would honor reservation. Had to rent luxury car for $ 100 more per dayReviewed 2023 Apr 19
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2.0
Sixt did not honor reservation. Said they didn’t have cars. Had to rent luxury car which $100 more per dayReviewed 2023 Apr 19
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