Guest reviews
Overall rating
8.6
Excellent
Based on 91 reviews
Cleanliness
8.9
Comfort
8.9
Pick-up/Drop-off
8.3
Value for money
8.6
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Pros
"car was clean and nice."
(in 543 reviews)
"Dropoff was quick and easy"
(in 436 reviews)
"Staff is friendly and helpful"
(in 5532 reviews)
Cons
"There was no car available"
(in 368 reviews)
"Worst rental car experience ever"
(in 3805 reviews)
"Worst rental car experience ever"
(in 3860 reviews)
Recent reviews
Traveler rating
33
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Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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2.0
Pros: The kid behind the counter was nice, as he told me I could not rent a car.
Cons: Maybe let people know when they rent a car that if they are picking it up from an airport that they MUST have a credit card in their name to rent it and that a debit card DOES NOT work. That's kind of important information!!! That way they don't get stuck there with 2 small kids who were scared they'd never get home for hours and have to have their elderly mother drive 3 hours in the middle of the night to pick them up to drive another 3 hours to get home by 4 am for the kids first day of school that morning. Luckily she was able to or we might still be there as there were no Uber drivers in the area and a cab would have been $300 for us. If you are going to REQUIRE something, you need to make sure people know that!!!!
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2.0
Cons: When I booked I put in Punta Gorda airport and after I waited in line there they said my reservation was at Port Charlotte 10 miles away. I took a cab to the Enterprize in Port Charlotte and they closed at 12pm I got there at 12:02pm and the worker told me too late and to go back to the airport and they would honor my reservation so I took a cab back to the airport and when I got there Enterprize said they had no cars so I had to go over to Hertz and rent a car. I hope I was not charged from Kayak because I never got a car. My email address is jcarteaux@tippmanngroup.com
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10.0
Pros: Easy pick up and drop off.
review from
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8.0
Pros: Staff was very friendly & helpful. Pickup was quick & easy!
Cons: Have a shuttle to and from the airport to the rental lot.
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10.0
Cons: I had to take an Uber to/from the rental location which is not a problem but because I had a very early departing flight the location was not open yet and I was sitting in a parking lot by myself. The lot was very well lit, but not exactly safe.
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10.0
Pros: Staff was super friendly. Pick up and drop off were a breeze.
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10.0
Pros: We were done a day earlier than expected and had no trouble returning early.
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10.0
Pros: Staff was definitely professional and the vehicle was great.
Cons: The vehicle could have been washed better but that was really is minor.
review from
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4.0
Pros: WILL WHO WAITED on me was very nice.
Cons: I thought I was renting from enterprise at the airport so I had to get to the other rental agency by UBER. Then I was told that I couldn't return the car to the airport unless I paid $75.00. and when I returned the car there were 15 people in the lobby waiting to be waited on and I had UBER waitin
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8.8
Pros: Staff very friendly
Cons: Waiving the drop off fee
review from
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9.2
Lucky upgrade
Pros: We arrived to find out the airport was overbooked for economy cars. The employee took us out back to find a car, which was not ready yet. Due to this he took us out from to a Dodge Challenger which he gave us for no extra charge. Dropoff was simple too
Cons: I didn't like the price, though it was better with the free upgrade. Otherwise everything was great!
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10.0
Cons: I didn't like the car that I had but it did its job.
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